Would you like to save as your currency permanently or for this visit only?
The room was beautiful. Very modern, clean, well laid out and comfortable. Staff was welcoming, helpful and efficient. Wait staff for both meals were friendly, well-informed. Food was very good and reasonably priced. The grounds were not as well kept up. There used to be a lovely "green garden" open to the public showing their home grown produce. I miss the unplugged feeling--no phone, etc. Everything was so luxurious but the towels in the bathroom were unraveling. When I I told the front desk, and showed them the picture, their reaction was underwhelming.
Room w balcony and view of ocean
I arrived at the Heritage House Resort for a romantic Valentines weekend with my girlfriend. Booked 2 nights over 1 month prior and even was going to have Valentines dinner at their restaurant. Upon arrival checking in was slow and we had to wait for mandatory Bell Service to take us to the room...we waited over 30minutes in the lobby . They proceeded to take us through the restaurant, up a back staircase, and to a room above the restaurant. The room was very old, it smelled, wallpaper peeling off the wall, the chairs were stained, the bathroom had two faucets (one for hot water and one for cold), and the carpet had stains...VERY GROSS ROOM! I felt like is this a joke by putting me in the creepy haunted room. I paid for a upgraded room with fireplace, not an old room with a wall heater. I went to the front desk to get another room and of course they were sold out and there was nothing that could be done. The hotel said the room automatically was assigned when I booked and it is just "luck of the draw". This was not acceptable and it was a bait and switch since I booked via Kayak vs directly with their hotel. The only nice thing that happened is they refunded my money immediately and the front desk, Evan, helped us by finding a bed and breakfast nearby for us to stay...however it was only available one night and our long weekend away turned into a short trip with lots of driving for nothing since all hotels were booked for Valentines night. Needless to say we did not go to Valentines dinner at the Heritage House after they ruined our weekend. Don't stay at this hotel...but if you do I highly recommend calling and confirming your reservation and the room you are in to make sure it is a renovated room with fireplace.
Views, room size, bed comfort, location. Such a beautiful place but requires upkeep. And that is not happening. Understaffed so no housekeeping. Had to call 3 times to get towels and never got our room cleaned. No maintenance staff so bathroom doors off the runner, freezer door fell off in my hands and broken lightbulb with glass shards left in lamp.
Location- walking distance to Mendocino. The staff was nice. The beds were bad and the wi-fi was terrible.
The proximity to town is wonderful. The gardens on the property are also lovely. My guess is that the property is just too much to maintain (the place is huge). The room was dark and smelled of mold. The wifi also did not work!!! I couldn't sleep a wink here. Done tv show was filmed here 20 years ago and the hill house has not updated since then. Not worth the money. For $20 more my companion and I went to a much nicer place with beach views and a fireplace the next night.
Beds could be more comfortable, and the remote didn't work in our room. The sliding door to our patio was very difficult to open but the space was large and the property was peaceful.
We had a wonderful stay at the hill house, if I could change one thing though it would be the odor of the room. It smelled as if a poopy diaper had been lost somewhere in the room. We looked everywhere and couldn't locate the source.
Location Beautiful gardens - flowers Sound of the ocean They putting on a new roof - construction started too early and included our deck and deck chairs. Deck chairs were taken away and at one point plywood sheets leaned against our sliding glass patio door. They told us about the construction when we checked in but said we would not be bothered. There is however a new roof for future guest. We also wished the windows and the sliding glass doors had screens so we could open the windows and not worry about bugs or critters.