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room was large and very comfortable breakfast was not good at all and the spa facility was very untidy
Needed to recieve some documents and front desk were very helpfull
Only the fact that there was a huge stain on the carpet in our room.
Room was very large, great views, and comfortable. The WiFi (which wasn't free) failed at 8pm, and didn't get resolved until 11:30pm. The hotel did, however, refund the charge.
Spacious bedrooms, good leisure facilities (although we didn't have time to use them) and situated close to the Merry Hill shopping centre. Good parking facilities. Wi Fi not free. The bar area was noisy due to a large group of young people (possibly from an event taking place at the hotel).
Room, including bathroom/shower, was very clean and spacious with all necessary facilities available. Every member of staff that we came into contact with (restaurant, bar, reception, fitness/pool) were very helpful and nothing was too much trouble. Restaurant choice of meals was limited.
location was very good for business in Dudley no problems
This was our second stay at the hotel, great location for our shopping trip to Merry Hill. The breakfast was excellent.
The hotel is well situated to many of the local attractions. In addition to the hotel's amenities, there is also a health club adjacent to the main entrance. The Wi-Fi connection is perhaps the only defect that I can discern at the present moment. It was slow, undependable, and forced me to use my use my mobile data.
Space and facilities in the room and locality
clean with goo sevice it so far from the city for business or for entertainment
Everyone was extremely pleasant and helpful. In particular the two guys who were on night duty helped me out by printing work for me at 6ams
the room was lovely and clean and had everything we required. The breakfast was also very nice. Our only negatives were that there was nowhere for us to sit and eat breakfast as the room was full(too small for an almost 500 room hotel) so we had to come back later and the glasses for juice were warm as were the cereal bowls. Plus there was no milk in our rooms to go with the tea/coffee.
Comfortable room Very loud, huge TV screen at breakfast.
The great location, I was attending a competition at the International centre. To wake up and be a 1 minute walk away from the centre was fantastic! The facilities were good too, the bathroom was really impressive! Being charged to use the spa and swimming pool, I thought it was all included in the price
the warm welcome by the reception staff, the really good and ample breakfast the batteries in the remote were dud
That I had somewhere to sleep. The bathroom was nice. Food was not served on the premises. They had to go go over to the nearby hotel so when food was delivered it was cold and soggy. Staff weren't that welcoming. The room needed to be updated.
The room. It was superb. Also I had a double room to myself at no extra cost. It would be a wonderful hotel if it had its own restaurant. There is, however, an Italian restaurant nearby which was all right.
Clean modern hotel, friendly staff. Quite difficult to adjust temperature in room.
room was lovely and modern gym was extra charge which you didnt state! breakfast a little disappointing, no bacon just sausages
The way they looked after the guests and the food at the Olive Tree The service at the Olive Tree was not of the same high standard
The food in the restaurant/bar was up with the best I have eaten and I stay in hotels every week Difficult to switch the taps over to shower mode
Location to city centre, cleanliness, breakfast and value for money nothing really
Comfort of the room
Extremely comfortable beds, lovely bar and reception area, ideal location for the Brian McKnight gig at the civic hall Food ordered at the bar was very expensive and the quality was very disappointing
The shower was nice n relaxing The toilet water kept rising and took ages to go down when flushed
i found the staff and facilities at the novotel very very good and would stay again
Excellent hotel with excellent customer service.Staff very friendly and an ideal location -close to the station.Room was very comfortable and breakfast/food was excellent.
Easy access to city centre,great value for money,reasonable bar prices,great place to stay if you are going to the civic centre,we went to a boxing show,and to see ricky hatton in the hotel bar having a meal made it more memorable.
position of hotel at center
Staff very unhelpfull, breakfast trays from that morning still outside rooms in the evening, swimming pool was dirty, pricing/terms not clear when booking
Fast check in, warm well decorated room no tv remote :-(
It was very central, next to bus and train station The outside made you a bit worried about the hotel you had picked but once inside it was OK.
The location mainlly suited our requirements The Breakfast very Bland
The room was very cold, there was no isolation, and it was freezing outside!
The hotel was easy to find from the train station
It was in the center It is very old hotel, you need to fight with the staff for central heating. Amazing they are turning on the central heating just for an hour, then you need to shout again.
the convenience to the railway station ,area ,public houses,traffic free environment,location of room
Location to train station and town centre
Proximity to the train station. When we got to the room there was someone sleeping in there, that situation was not comfortable at all. During the entire stay one of the lifts was out of order, two of the lobby public phones were out of order. It looked like the hotel was about to close. The cleanliness of the room and corridors was also not acceptable.
Near to railway station On initial booking requested a smoking room however when checked in they gave a non smoking room and would not then change it.
No facility for using laptop - either as a dial-in facility or wireless
The hotel was very pleasant, decor was bright and new and breakfast was good, Didn't like the spa and pool being closed for refurbishment.
Beautifull setting My daughter and I shared a twin bedded room and found the beds to be extremely narrow , we are both slim people so I can cannot image how a large person would not have fallen out of the bed !
nothing rooms were not clean, insect larvae in the bedsheets and dirty bathroom. Staff were not helpful or apologetic.
Comfortable for the price toilet in the room was filthy
Nothing Poor acess to rooms i.e. no lift, cot we had ordered had no mattress or bed linen, room was dark with dated furniture, view of a skip from window and the spa was closed. Not what we had expected from a four star Ramada hotel.
It was a lovely hotel and the room was very nice and the price was very good definitely worth every penny... Will definitely stay there again :) Nothing to complain about
One of the best Asian restaurants I have eaten in Very slow check in process with only one receptionist who also had to deal with groups booking their Christmas Parties..
standard of leisure facilities was exceptional and the hotel represented excellent value for money, would definately recomend.
There was a function going on at the hotel and the room that I was in had bass of music pumping until 1am. Not the best if you have a 6 month old baby. The staff did offer to move us, but at 11 o'clock at night with luggage and baby and having already gone to bed we declined the offer.
very convenient and friendly and good food
Location, free parking and family friendly. Room could have been bigger as we had our daughter and it was a bit cramped with the extra bed in there. Food prices are a bit steep and we ordered a burger for our daughter and because it was a bit 'fancy' she wouldn't eat it.
Food and facilities The rooms are not well insulated for noise from other rooms and corridor
Pleasant staff, good value for money, good facilities Bathroom looking a bit worn
swimming pool and leisure facilities
Staff most helpful and all children in our group enjoyed the swimming pool. About 5 minutes walk from the hotel there is a pub that does a really cheap carvery great for kidand adults. Could not fault it
Excellent value for money - much better than others in same price bracket. Clean, comfortable rooms; good service.
Location was good, ease of access good, and the staff were excellent and very helpfull. Pool was good especially for the kids. The free entry to Wonderland with your key card was excellent as well. For what we paid it was an excellent stay. My only minor gripes would be the small double beds we had and that the two children we had with us had to pay full price for breakfast, so we chose not to eat at the Grays but we would have if they had been at least half price! Something they should look at i think.
Comfortable bed and room Poor food menu and shambolic service. The "curry night" made the reception smell like a school canteen.
Convienient Noise of the M6 which could only be 500 metres away! Due to noise of motorway you could not open your window so it was extremely stuffy in the room. We opened ours and put up with the constant drone of heavy traffic.
Drinks extremely expensive.
Helpful and curteous staff. Standard of decor and cleanliness of the room/hotel. Breakfast was plentiful and replenished without having to ask for more. Overall very good value for money.
Convenient A bit jaded. Needs a bit of a revamp to bring it up to speed.
Easy reach of motorway Very badly stocked bar
convenience, price and location the breakfast was not good, but for the price we paid it was probably what we should expect
Very clean and staff good. Don't expect a full english, but for a quick cereal or sausage sandwich it's ideal.
The staff were very friendly, the hotel is in a good location and is very clean. Excellent venue for business visits. Road noise can be bad if in a room near the M6.
everything was simple; check in quick and room clean and warm, breakfast good and bar on hand. Nothing was difficult or trouble for the staff who were all very friendly, convenient location Nothing - first time here but will definitely return as a halfway point for long drives
The breakfast area was too cold to sit in comfortably. The breakfast was limited to continental only.
cleanliness and comfort of the room, ensuite was clean and functional breakfast and staff were very good. Thank you what appeared to be a lorry reving it's engine for quite some time in the early hours.( not your fault)
There was no dinner served at the hotel. Apparently the hotel does not serve dinners over the w/e. I therefore had to find a local t/a and order food as I did not want to venture out again.
Rooms were modern,clean and comfortable. Ice was available, as were toiletries if needed No rooms with bath option, no food available, staff just about polite but disinterested in the main.
The cleaniliness Many things: The rooms are badly designed and clinical. 1. The lighting is stark and cold. 2. There is no mirror at the dressing table and no hairdryer. 3. There are no drawers in the room. 4. The bedhead is cold, clinical and uncomfortable. 5. The shower layout makes it impossible for a woman to wash intimately because the shower the shower hose is attached to the shower rail and there is no jet setting on the shower head. 6. The bed is too low, too springy and too small. It is also too close to the wall. When my husband could not sit on the edge of the bed and stand-up to get out of bed, without banging his knees on the wall.
great location and geared for business travellers. there was a large stain on the carper in my room which was a bit off putting
The staff were very helpful,room facilities very good Full English breakfast would be nice.
the room was very clean! that internet was not available freely!
there was too much noise and our sleep was interrupted. had to call reception, but it was then sorted out.
Ease of access, good parking, cleanliness and helpfulness of staff. Good range of refreshments and good breakfast.
Smart clean room equipped with everything we needed. The restaurant was closed on Sunday.
Spotlessly clean, fresh rooms. Well-designed with plugs near mirror ! - hair-straightening made easy ! Trendy, well-made furnishings. Lovely! Suberb leisure facilities. Poor wine list - included Asti Spumante!!! A nice Cava for a celebration would have been better.
Friendly and efficient staff. Excellent room. Unbeatable rate which included breakfast.
Excellent Service, Staff remembered us from last time. No nothing.
The hotel was very good and very quiet although busy. The amenities were excellent. Food was amazing. Car parking very good.
The room was very comfortable and for the price a bargain Breakfast was a bit chaotic
I was extremely pleased with the hotel, it obviously has high standards. I liked the leisure facilities and the friendly, helpful staff. ( My 11 year old son who was enjoying his birthday there really enjoyed himself)
All staff were friendly and helpful food was excellent
Hotel close to Telford for shopping Room was very cold
Room was a decent size, comfortable, fairly quiet and clean. Hotel staff friendly and helpful. Parking was free. Have stayed here before on several occasions and would do so again. Didn't like adjoining door - lots of potential for noise from the adjoining room. This wasn't a problem on this occasion as I suspect it was unoccupied but it has been a nuisance in the past.
rooms were spacious and very clean
Service was outstanding. The decor was very classy rather than the run of the mill standard decor.
The whole ambience
Warm friendly welcome, and attention to detail. Fantastic meal and accomodation.
100% perfect. The owners should be so proud of what they have put together here. The staff are very friendly yet seamlessly professional. The Food was delicious, beautiful and comforting, not cranky or pompous, as I have found in most establishments of this type. My room was very clean, well presented and packed with tasty treats. I cant wait to stay again......... Thank You
A very succesful stay - All the staff were so friendly and helpfull. Just felt so relaxed and easy. Had a realy great night in the bar with the regulars. It was supposed to be a one night business trip and it turned into a great mini-break. I shall be returning with my wife for a long weekend before christmas. I certainly wish I worked in Telford more often
The decor throughout the hotel was outstanding. The breakfast was beautiful and I wish I could have had an opportunity to have dinner as the menu look wonderful n/a
We had an exceptionally warm welcome. The hotel was furnished to a very high standard; there were many personal touches that meant one felt less like you were staying in a hotel and more like staying with a very chic and sophisticated friend. The bar was comfortable and contempory. Despite being a little late for dinner we were given ample time to choose our food and then only when the first course was ready were we shown to our seat in the restaurant allowing time for a relaxed drink before dinner. The food was delightful; fresh simple and beautifully presented. The cooked breakfast was to die for! I haven't enjoyed a night away from the children so much in years!
Service and food excellant
The food was excellent at the hotel. The hotel was lovely, however the walls are very thin but I would defnitely stay again.
Excellent hotel. Very friendly helpful staff, great service, lovely food and an extremly clean hotel. An all round great experience. Would recommend and will definately stay again. Plus lots of nice touches which make this hotel stand out from the crowd.
Clean, Tidy and friendly staff. Easy to find and well located for the area. Lovely club sandwich in the bar! Shower extractor fan was constant, the main bathroom one went on and off with light ok but one over shower 'hummed' all night. Car park had lights but only ones nearest to reception were on (or working) making it very dark for late arrivals (as I was).
quiet and comfortable thermostat on shower did not work stuck on boiling hot when asked for bill the initial bill was not based on the rate booked through yourselves but this was corrected without any fuss.
The staff were very friendly and helpful. Room service was exceptionally quick even though there was a large party in the hotel at the time. The breakfasts were delicious - a real treat. The mattresses were rather lumpy, but I turned the mattresses and it was much better and worth the effort.
The friendliness of the staff especially on the reception desk upon arrival. Mould in the bath/show
Unfortunately the beds were hard and uncomfortable. The room was cold, the heater did not work in our room(129). Despite reporting this nothing was done. Apart from this we enjoyed our stay.
The room was lovely and the location nice Not ideal if you do not have a car because the surounding area was not easily accessible! Raj was great on the mornings as the waiter Some of the reception staff were rude and disrespectful We were two young ladies staying and they did not seem to like this
location and comfort of room
Got the room cheap through Active Hotels so it was good value
location to himley hall. disco loud early hoursof sunday morning ?
Nice hotel set in a pleasant grounds with good road links into Wolverhampton. Room was a good side well equiped and comfortable. The bathroom was in a very poor state with patched up tiling, plastic strips around the bath and on the ceiling apparently covering up gaps after a partial refit. The tiles was filthy with black mound in the grout, around the taps and mixer shower. The extractor fan filter was thick with dust and the shower curtain rod continually fell down. For a hotel of this standard the bathroom was an utter disgrace.
Well maintained, excellent restaurant, friendly staff Would be nice if the dogs were allowed in the bar if not the restaurant so we would have had them with us while we ate.
Overall everything was good most of the staff pleasent breakfast super Meal advertised 2 steak 1bottle of wine £20 advised to book in resturant but this price was not included in resturant prices. brought attention to way steak was under cooked but no comment was made
The evening Meal. Not having the room booked, No wifi in the room we was in.
Friendly staff and excellent food, bar snack in the evening followed by a first class breakfast. Comfortable bed Creaking floorboards in the room
V.good value for money and a nice homely atmosphere. Comfortable bed. Friendly staff. I suspect the breakfast was cooked by a young inexperienced person. The egg I had was undercooked, the bacon was dried up and the tomatoe tastless. In contrast there was a good selection of flakes juices etc. Showers difficult to operate too.
Friendly staff and excellent food
Good breaky, room was nice. Was all good, pleasant stay. Im sure the fire alarm going off that morning disturbed some peoples sleep but im just greatful for the ealy morning breaky wake up call, didnt wana miss out on that!!
Breakfast was lovely and staff friendly. Found out there was a shuttle bus to the v festival didnt know they did that wen booking. unfortunately had 2 b a group of 10. wud b a great bonus wen stayin if that was put on to encourage festival gowers to stay at hotel
The only complaint I have is the very poor bed. Very uncomfortable
It was great to arrive on a snowy evening and be able to eat in the hotel. There was nothing I did not like about the stay.
Good value hotel - booked room at about half price - excellent breakfast!! Poor heating in room - free internet advertised but connected only intermittantly
-Close to the main street of Shifnal, with a lot of restaurants and shops at five minutes (walking) from the hotel.
The interior. Very nice looking hotel with large rooms! No
accommodation & service
sport room (swimming, sauna, running machine...)
The noisy disco till 2am
Evening meal excellent, room comfortable although a bit small (71) Quality of breakfast not good
Really good value for money. Exactly what I was looking for
Spacious rooms with all the necessary items to enable a business traveller staying over 3 days to be self sufficient Room temperature was too high, opening window too noisy and fan too distracting
the quality of the room my friends stayed in anotther room but it was too cold for them.
It was a wonderful and i would reccommend to others.
The assurance of having been there before. We weren't aware that the excellent rate resulted from the ongoing building work! We got repeatedly 'lost' walking the wrong way to the restuarant/bar etc. and the work outside our window started quite early and was fairly intrusive.
the spa and location no vegetarian menu
Good Breakfast Hotel rather shabby. I.m sure it will be much nicer after the planned refit. Poor service in the restaurant in the evening
Nice room with a lovely shower, reasonable bar prices
staff were friendly, grounds were lovely, rooms were very good clean and tidy,and the view was lovely food was terrible and bar was shabby but it is being refurbished so hopefully it will be alot better when this is completed
The staff were extremely friendly and helpful. The rooms were lovely and the food in the restaurant on the Saturday night was stunning. We ordered breakfast in bed and the quality and presentation of the food was very poor.
Friendly efficient staff. good facilities, well laid out.
all staff could speak english therefore could answer questions relating to our queries sunday night you had a large group of men in restuarant cos of this we totally ingored when it came to our desert order / coffee complained to deputy manager at the time ,recompence was free drink at bar but it was our anniversary and the meal was supposed to be special it ruined the night we didnt go back to the restuarant on the two other nights we stayed but still enjoyed the other amenties in the hotel
Peace & quite every thing we asked for was delt with adequetly
Bathroom was shabby. Silverfish appearing at night. Room fairly comfortable but a let down compared to the excellent foyer, reception, bar and restaurant.
public areas room requires refurbishment particularly the bathroom
Location to International Centre was good as we were able to shop the same time. Situated away from many restaurants.
Duty manager responded well and positively to my request for a change of room. The gym is OK. Vastly overpriced for standard of accomodation and the food is awful. The only reason for staying in this hotel is the lack of alternative in the area.
The staff were very helpful and nothing was too much trouble, an excellent hotel and i'm sure i'll stay there again.
Very close to the conference centre. Staff coped well with the large number of guests (several conferences, events on at the same time). Even though booked non smoking rooms many months prior to the stay, these are not guarenteed, issued on a first come, first served basis.I Didn't notice if this was stated on the booking form/ information at the time of booking.Cleanliness of the bathroom was not good.
Staff were helpful. room nice and breakfast excellent. Our room was in a wing and to reach it we had to walk through a fairly scruffy area with a gym etc. Once we got to our room it was nice.
4 attemts to get access to the room before the faulty lock was changed
Staff were helpful, facilities were excellent, particularly the pool, jacuzzi & steam room. Nothing
Nice and friendly staff,clean room nice breakfast very old and dirty pluming system
it was cheap & chearful and clean and comfortable and well located when we came to check out the receptionist tried to charge us double the price even though the booking in card said £47
The easy Access To the Hotel From the Motorway.Clean and friendly. Good breakfast. The Restuarant. The food was advertised as fresh (fish) but was processed and frozen. The waitress admitted this but couldn't do anything because we had eaten the food. Not Impressed!!!!
Location ideal for areas of local/near interest in the "Black Country". Facilities are excllent both for private and/or punblic transport, leisure facilities are ideal. No air conditioning in rooms.
Staff were great very helpful and pleasant too
The room was lovely and the staff were great The breakfast was a bit cold, had to send back the coffee, warm plates would be a plus as the breakfast would probably stay warmer, other than that it was nice
Staff looked after us & the baby,very friendly. Swimming pool too hot! I swim 5+ a week,the pool @ this hotel was like swimming in a hot bath,could give someone very high blood pressure,was worrying!
the breakfast was really good vaule and the room was very large . the reception staff were very rude as we cheked in (a man) but this was 11.30 at night ??
The food was good but overpriced by at least 20% The room was hot even though the day was not, windows open and heating off.
Very good breakfast It was very difficult getting a drink after 11pm
It's newness by comparsion to recent hotels used in the area Food appeared a little too expensive
Comfortable room, well equipped, friendly staff. Very good value for money. Meal very good but too much and took too long. Service a little amateurish.
Excellent value for money, lovely room, and very helpful and friendly staff
very impressed by the warm welcome to my wife and family on arrival. Food was excellent. Generally very comfotable & friendly hotel. would have preferred a swimming pool on site. Otherwise can't fault the hotel.
lovely situation beside the canal.Good restaurant, nice place no
The location of the hotel is fantastic as it is in a quiet placE that also gives you the chance to walk around. The staff was really friendly and helpful and the service in the restaurant including the food was great. I would have liked if the room was bigger and if there were more luxuries in the bathroom as to get the value of the money that were spent.
The room was large, beds very comfortable, pub was adjoining hotel Nothing
Everything absolutely excellent, reasonably priced and very nice bar food.
The surroundings The menu needs to have more variety
The pleasantness and helpfulness of the staff Nothing to dislike
The restaurant was first class