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So convient in the south terminal at gatwick. Clean and everything you need for one night. Didn't hear any planes, which I was worried about.
Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
Just as advertised, comfortable and functional room at an affordable price, just a couple of minutes away from airport security as well as train station. The space available is quite tight, so don't expect to 'enjoy' it much (even though bed is very comfortable and shower is very nice), this is no leisure hotel, but rather 'get it done' style accommodation. After using the shower, the floor is wet so if you need to use the toilet after you'll be stepping on water and then out again onto the carpet. Again, functional but less than ideal. Maybe the floor should be slightly tilted in the shower so it drains/dries quicker.
Friendly staff, basic but comfortable rooms
Nice airy room, clean, ditto the restaurant Not sure I'd call the restaurant a restaurant in terms of menu - was more like bar food, but was good
Lovely large room at the rear of the hotel, very quiet, we were upgraded on arrival Nothing
The location We were unable to use the car park as it was closed for a private function.
Free use of Wifi, and the relaxed atmosfere in the lounge bar first night i was sleeping at the front side of the hotel, which is quite noisy, because of the mainstreet, but specially the bar which was right below me. My room was reschedualed for the following days. Perfect
The room was very quiet and comfortable and the hotel is in an excellent location for the town centre. I also like the bar - very chilled!
the noise from the nigh club below, and staff were just as confused as the guests when the fire alarm went of at 2am.
Very helpful and friendly staff Rether dear breakfast in pretty souless interior design, perhaps rates should be B&B?
Fast check in/out. Good standard comfotable room, very clean. Reasonable parking. Location is excellent for shopping. No minibar or water in room
The hotel is attractive from the outside and very convenient for Guildford centre The lights didn't work in one room. The bathrooms were tiny. The hot water took a long time to come through in the morning. There was no breakfast on Sunday before 8 am and no room service. There was no room to park in the car park. There was a noisy function taking place. The room was cold in the middle of the nigh.
The best part was the access to the airport which allowed us to wake up and check in easily. The location was fantastic and the staff were very very helpful. Will definitely use this hotel everytime i am flying out of gatwick.
Convenient location on airport Price of room service breakfast
The Softel is less than five minutes walk from the Gatwick check-in desks via a slopped covered walkway. The staff were efficient and the atmosphere throughout warm and friendly. An excellent place to spent the before an early flight, I would definitely stay again.
location was why I selected this hotel. location was excellent Very expensive!
Staff were friendly. Room very clean. Beds comfortable, not sagging in my middle as some are. Excellent location for Gatwick airport travellers. Good restaurants. Priced reasonably. They view! But cannot help that. But the large windows were nice.
There wasn't anything not to like. We arrived at 7.00 pm and left at 5.00 a.m. Did not like the restaurant. We booked a table and the food was not up to the standard we would have expected.
Ease of accessing the internet
Ease and access to airport None
The lovely atrium and the easy access to Gatwick airport together with helpful and friendly staff.
The location is excellent. Staff were efficient but a little arrogant. Problems connecting to the internet in the room. The connection was very slow. The location of the room safe at floor-level is ridiculously inconvenient. The safe did not work. I'll try the Hilton next time.
location to the terminal restaurant was expensive
The layout inside is good and easy to find way around. The fact that the mini-bar seemed to cause all sorts of problems on check-out, just because we had moved cans around to make way for our own water. Seems we weren't the only ones - other people complaining when we checked out that they had been charged for things they hadn't had.
The room was large and it had all the necessary funiture. The same apply for the bathroom and the room was well cleand and tidy. The hair dryer was not working properly and it was a very cheap selection. The toilet seat didn't have the sterilised seal. Also when I cheked out I was about to be charged for another room due to staff mistake.
Friendly staff, good rooms, very good breakfast
Leisure facilities Breakfast was a bit chaotic
The staff were very friendly
hotle staff and facilities are very good n/a
Situation, access, calm, comfort. Restaurant (dinner): certainly not the level of a 4 stars hotel.
Location was ideal for me, pool etc all good , large bar & food area, comfortable
Good breakfast - lots of choice, Spa facilities good and not busy. Staff were unhelpul upon arrival. Pictures of the hotel were not true to the actual hotel & rooms- disappointing.
The room was dirty and had not been cleaned in places.
Loved the character of my room was in the Courtyard.
Staff, the architecture, rooms deco The noise and delay at restaurant the noise from the room next door, bad isolation for noise and cold from simple glass window
Classy establishment, beautifully maintained, very attractive pricing, excellent staff None really, though it is a remote location. You'll need a car if you want to visit a pub or another restaurant
The location and atmosphere Like so many hotels the bathroom shower taps are not easy to use
Wonderful garden Food not fabulous but acceptable checkout time of 9am too early
Good clean conference hotel. Food was fair. Room was excellent. Nothing
The staff were very attentive and the hotel is very comfortable ,set in lovely grounds and well furnished
Beautiful surroundings. Very comfortable and interesting building. Fabulous gardens. Staff friendly. Minor point - This was a birthday celebration the drinks cooler in the room was faulty so we could not chill a bottle of bubbly. However, a member of staff provided an ice bucket which was sufficient. a later than 10:30 check out on Sunday would have been appreciated in order to have time to enjoy the lovely gardens during/after breakfast.
Splendid historic coaching in but with all mod cons! Loved it!
It was a beautiful suite of rooms and the website did not do it justice. We had a lovely two night stay.
a comfortable base for visiting friends in the Guildford area
Our reservation was not in the system. They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.
The staff was incredibly kind and helpful. We could only find one working ice machine in the hotel. The bed bugs we encountered weren't very pleasant either.
Proximity to airport The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.
Great location A little pricey!
Location and very comfortable bef Everything is fine for me
Restaurant way over priced. Not many options for a reasonable, casual meal.
The convenience of the location, the beds were very comfortable. Our air conditioner was broken when we arrived and the room was incredibly hot. The engineer was very nice and apologized quickly and requested a room change. It then took concierge a further hour to relocate us (10 rooms down the hall). At which point our children were completely starving and exhausted. The food in the garden restaurant buffet was mostly good, though expensive, but we were seated in a dark corner because we were a family, where the staff were already setting the tables for breakfast around us. Service was polite but very slow and waiters were unaware of the fact that children ate for free.
Location and staff very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided
The hotel is tired. Thankfully, I was upgraded to a newer room. Mattress is super hard. To get to the room, you must walk tons. The hotel needs serious renovation. Because options are limited for overnight flight.
The best part of this hotel is that it is so close to the London Gatwick hotel it may as well be a part of it. Very convenient! There could be a few more amenities to may the stay more memorable.
Very nice and comfortable room, the staff were very friendly indeed and helpful. The room was very cold as there was no heating turned on until I arrived around quarter to eight in the evening and the room didn't warm up at all.
The warm welcome from Liz was fantastic, I felt like I had stayed at the hotel many times, when in fact it was my first time.
Loved the view form room 8. Nice friendly service shower was low for tall people. Would like bottled water in room
Lovely comfortable room with well positioned desk looking out over lawn and woodland. Comfortable bed and good bathroom. Lovely dining areas, nice terrace to sit on...all good. Not really got any. The food wasn't outstanding but it was tasty, speedily served and equivalent to decent pub food. Breakfasts were good.
Free wireless, gym, good breakfast. Nice surroundings and clean room. None.
The hotel is very comfortable, and the receptionists are very friendly and helpful. No.
Friendly, obliging and informative staff. Conveniently located to Charterhouse School. Toilets were poorly designed. No hook to hang clothes/towels, no mixer tap for hot/cold water in sink. Also, was unable to get anything to eat on Friday night. We were informed that the restaurant does not operate on weekends. If the restaurant is closed, a 'coffee shop' or snack menu should be available.
Friendly staff, character hotel, fridge in room, nice communal facilities. Drinks in bar expensive.
The staff is extremely friendly. I arrived on a Sunday evening, and although the restaurant is closed on Sunday evenings, the lady at the reception prepared me some delicious sandwiches ! The rooms are a bit noisy.
Internally the hotel looks a bit tired and could do with a freshen up - carpets threadbare in places, especially on stairs and landing - I was a little disappointed as presentation is important with hotels. Suprised by 4 star aa rating I would have thought 2 star more appropriate. Although I would recommend the hotel to other travellers idf you can get a good deal on the price of the room, otherwise full price is far too expensive. Come on Asperion make an effort for the Olympics???
the mattress and bedding was excellent paying for the parking
wide and clean room The reservation through Arora hotel web site does not work.
The staff is very friendly and hard working The trains are very loud
Easy to find location from website and is signposted when on the approaching road. Polite friendly staff and clean hotel.
It's in a great central location, so you can go out in Crawley & eat/drink/shop etc. Even though it's next to the railway line, we didn't hear the trains. Hotel decoration lovely, very clean, very helpful staff and it has excellent facilities. Our room was very spacious & they'd thought of everything. En-suite was huge compared to other hotels, it had a separate bath & shower. Lots of thought had been put into the design & comfort of the room/hotel. Really pleased with the hotel & we'd definately stay there again, especially if we were taking our daughter, as there are connecting rooms. Also have a shuttle bus to Gatwick airport which is really close by, but again didn't hear any noise from the planes.
Clean and wide room very low water pressure from the tap
Charged for 2 breakfast but was alone. Should have asked me first before charging.
Convienent location Dreadfull catering & and catering staff
close to station,high standrad of facilities, excellent food.
Very near the railway station -
Generally good,but WiFi sign in system a hassle and card swipe door keys real pain rarely if ever worked first time and usually took 3-4 tries at least.
I liked the convenient airport transportation. Relaxing and friendly lounge in which to have a drink. Room was comfortable, clean and warm. Great place to stay to catch a flight at Gatwick. No complaints.
easy access to gatwick airport with pick up/drop off by the hotel. after europe did find it rather expensive to eat and bar prices very high, but this is england!
Very reasonably priced.
friendliness of staff and Pub down stairs. I suggest people choose the continental breakfast!
Easy access to the airport with complimentary shuttle to and from. A nice breakfast included with room price.
The young man who picked me up at the airport and checked me in was extremely helpful in pointing me toward some of the nearby sights I would otherwise have missed. Entire staff was friendly, helpful and just all-around nice. I loved the community, and the hotel's location, and the convenience of the airport transfers made entire visit outstanding. I would absolutely stay there again, and would highly recommend to others.
Ease of getting around, helpful and friendly staff, generally quiet location
Since we didn't need to use their 5 GBP shuttle service to Gatwick, their price was goodl. Bar nice but empty, did not try the food. Proximity to Six Bells pub was the best feature. Parking tight and tricky.
An excellent hotel. Superb location with a fabulous atmosphere. Great staff.
Lovely boutique hotel, clean, fresh with lots of character, will stay again.
Very close to airport Lack of check in service
The location is great, rooms clean and staff helpful. Waiting for the lifts became quite a pain. I was lucky on the 2nd floor so could take the stairs, but even at 5am it was difficult. Wanted to try the restaurant too, but very busy - would have had to wait over an hour - lucky there's lots nearby or across at the south terminal.
The staff were friendly and courteous and very helpful. Food was good and rooms comfortable and clean.
TV control doesn't work
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
very clean / friendly staff limited wine list that was overly expensive.
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....