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Friendly, obliging and informative staff. Conveniently located to Charterhouse School. Toilets were poorly designed. No hook to hang clothes/towels, no mixer tap for hot/cold water in sink. Also, was unable to get anything to eat on Friday night. We were informed that the restaurant does not operate on weekends. If the restaurant is closed, a 'coffee shop' or snack menu should be available.
Loved the view form room 8. Nice friendly service shower was low for tall people. Would like bottled water in room
The hotel is very comfortable, and the receptionists are very friendly and helpful. No.
Very nice and comfortable room, the staff were very friendly indeed and helpful. The room was very cold as there was no heating turned on until I arrived around quarter to eight in the evening and the room didn't warm up at all.
Friendly staff, character hotel, fridge in room, nice communal facilities. Drinks in bar expensive.
Lovely comfortable room with well positioned desk looking out over lawn and woodland. Comfortable bed and good bathroom. Lovely dining areas, nice terrace to sit on...all good. Not really got any. The food wasn't outstanding but it was tasty, speedily served and equivalent to decent pub food. Breakfasts were good.
The warm welcome from Liz was fantastic, I felt like I had stayed at the hotel many times, when in fact it was my first time.
Free wireless, gym, good breakfast. Nice surroundings and clean room. None.
The staff is extremely friendly. I arrived on a Sunday evening, and although the restaurant is closed on Sunday evenings, the lady at the reception prepared me some delicious sandwiches ! The rooms are a bit noisy.
Closeness to transport and able to use laptop in room nice and clean and good choice of breakfast (Not any) only that it is not a hotel but a guest house and on arrival from air port on asking about the gatwick house hotel no one knew there was a hotel called that on that I did not mind it being a guest as it was just as good
Welcoming and helpful Main road noise in ground floor room.
The free collection and return to Gatwick airport was excellent and well organised with all the information about freephone and telephone number arriving by email. It is a family run hotel and everyone was very friendly and helpful. We were advised to reserve a table at the nearby 'pub' which we did and where we had a delicious evening meal. The breakfast was excellent and the conservatory very pleasant for relaxing in.
clean comfortable room near good pub woth good menu
The warm friendly attitude of the owners and staff when my arrival flight was delayed and the welcome next morning to an excellent breakfast. Highly recommended.
This is a little gem. Very close to Gatwick without airport noise. The innkeepers are wonderful, the rooms super clean and comfortable, close to a charming pub that serves hearty fare until 10pm. Wonderful.
Nice - clean and close to airport and train
Very clean, quite place,frendly staff, nice breakfast, None
Everything to my liking and very easy to reach with the public transport. Could n't always get the toilet to flush properly.
Very friendly family run Guest House. Excellent breakfast - next time I might be tempted to pay the extra for a full breakfast.
After spending six weeks in France and the U.K. this hotel proved to be not only the best facility for the money, but the best facility in every way. They responded to our every need and helped us immensely in working out the London travel segment of our journey through train tips. Awesome service! Too short of a stay!
The staff were all tremendous and willing to make your stay easier. Very helpful during the stay single bed in family room was extremely hard mattress could feel the springs through.
location to local transportation to London and the Gatwick airport and the local shops and freindly staff
Another fabulous stay at immaculate well located establishment close to all amenities. Home from home, but with all the trimmings.
Quality of room, house, dinning room. Efficacy and kindly staff. Very good house keeping of the house and the room. Services were high quality level (bathroom, beds, towels... ). Room was very quiet and well sound isolated (despite very close Gatwick aiport) Honestly, I have'nt any negative point to report, because the overall level of services is in accordance with what we are looking for, regarding quality/cost ratio
The facilities and food were excellent and the location of the guest house was ideal as it allowed the opportunity to go for a walk in the area and was close to the village and local shops, pubs and restaurants. N/A
Excellent breakfast and excellent porter service fron airport. Getting up steep staircase with luggage. Should have been offered downstairs accommodation or told about the stairs
the staff were accommodating and helpful, really nothing seemed too much and my room was extremely comfortable and clean parking was tricky but this was quickly organised by the Ambers in their own carpark
The very friendly host who went out of his way to pick us up from the train station, and arrange our return trip. The room was comfy, clean and pleasant and we appreciate being served an early breakfast with great coffee so that we could catch an early flight.
Vert good hospitality and good location and nice breakfast. The owners are nice people, ready to do anything for you.
We stayed in the family annexe which was fantastic as we are a family of 6 we would normally have to book 2 or 3 hotel rooms.
Comfort, friendliness and good food
Clean, comfortable and 'chilled.' nothing
Very clean, great all day breakfast kitchen with all the needed facilities. Very recommended
This hotel was close to Gatwick and the free shuttle to and from the airport was a great feature. We also had a rental car and this hotel was very close to the rental car drop off. From the drop off we could just walk to our south terminal. This B & B was clean, had a very good breakfast and we could walk to downtown and a number of eating establishments. (Six Bells Pub-excellent)
Selection of food available, some missing items on restricted menu.
Spotlessly clean - you would struggle to find a speck of dust! Very friendly, courteous and efficient couple run this guest house. Ample parking. This place would have been amazing in 1985 - fine if you don't mind dated décor. The breakfast could be improved.
Close proximity to Gatwick, ease of access. Helpful staff. Being able to leave my car during my holiday. Strong smell of central heating oil in room.
The location was reasonably quite with only a little aircraft noise from the nearby airport. My room was very small and had a strong smell. However when I complained, I was moved to a double room. This had a small childs wardrobe that was not tall enough to hang my suit carrier. The bathroom was outside the room but private, except there was no lock on the door. The quirky furniture was not too my taste, but the bed was comfortable. Rugs on the floors were horribly dirty, and I made an effort not to stand on them in the bathroom.
Close to airport, nice spot
Clean and friendly sharing breakfast table with strangers. No tea making facilities in room. Rather dated in decor.
Only the location in respect to our destination (Iffield) The bathroom facilities were poor. The breakfast quality was poor. The room did not have double glazing. The bed linen and furnishings do not match and there is no homely feeling.
No good points Run down. misrepresentation via website. dirty. unsafe (fire hazards, trip hazards)
Staff were very friendly and helpful and the Guest House had a very good, relaxing atmosphere.
clean bed linen, secure car park peeling wallpaper in the bathroom, no complimentary bath soap or shampoo, train noise, faulty shower, cold breakfast, dated decor, fried food odour