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The room including the bathroom Access to hotel entrance. Shower head was painful. No facilities were operational. No international TV programmes. Tiny lifts, although proposed for 6 persons.
A great modern design. It was clean, quiet and comfortable. The staff were courteous and helpful. Great views and convenient position for onward travel. The air conditioning was impossible for me to operate.
nice clean modern hotel solo male english drunken men!
the rooms were very clean and new No where to get a coffee or a drink, poor seating areas, we arrived about 1pm, 2 people were on reception. We registered but asked to wait an hour before room would be ready. Waited an hour then returned to reception. Only one man on reception then and a large queue. Not good enough for a 4star hotel.
Friendliness of the staff. Easy to find. Ease of parking. Free drinks in fridge. This is an ideal hotel for a couple of nights, or a business trip, but not ideal for a family holiday. There was no cupboard space in room so small items had to be left in cases. The sun terrace closed too early in the evening (8pm) - it should be possible to block off swimming pool if need be but leave terrace open so guests could enjoy evening air, if they want to, as there are no balconies and you need somewhere to smoke, apart from outside the front door.
I like the location as I liked to walk to the beach. The hotel building was different than same tall hotel buildings in Benidorm. The hotel in new so it was clean and pleasant to stay there. The breakfast should be more various.
Very quiet, brand new! The breakfast is awful and the decor is that of an office, it is not 4 stars and will not keep them for long!
The hotel was very clean the staff extremely helpful and friendly and the room warm and welcoming We felt we were the only people staying at the hotel as it was very quiet. It had a bar but because of lack of clients it was never welcoming. We felt if there was English Channels on the tv in the room the stay would have been more enjoyable
The room was clean and spacious, as was the ensuite bathroom. There is no bar, there is no restaurant (cafeteria service until 10am for breakfast only). If you want a drink or snack, you have to use vending machines (in a supposed four star hotel!) some of which aren't even plugged in. The cleaners do their room rounds with a supermarket shopping trolley. The pool was freezing cold. There was no iron in the hotel. There was no plug in the bath.
The rooms were comfortable, parking was on site and the a la carte restaurant was excellent the pools, while no use at the time of year we were there would be tool small
The views and location. No coffee available during the lunch/dinner.
good room,service was prompt and attentive its location is excellent for all that benidorm has to offer
The hotel, the food, and the facilities were all excellent
Great location - pleasant enough hotel - perfect for a short break
Two double beds fantastic, views from the bar and restaurant brilliant.location is excellent. The cold buffet was very good, plenty of choice but, the choice of hot food was very limited. People do not always want to eat salads and cold meats and cheese.
The sea view and the location. The buffet food. Quite poor in quality.
we have stayed here several times now and have never been dissapointed by this hotel
Excellent location between the two beaches in the old town area. Taxi and buses two minutes walk away. Seafront 5 mins away. Mostly flat and easy walking. Buffet meals fresh plentiful and varied. Bar prices reasonable for this class of hotel. Free Cava at breakfast very enjoyable. Red wine we had in the restaurant good quality. Outside, plenty of Spanish cuisine to be tried and enjoyed. Great mix of Spanish and other Europeans in the hotel and locally. We were lucky with the weather which made the holiday for us. As we went out of season no stag or hen parties about. Surprised at the amount of older people enjoying themselves. Yes we would go again at about the same time of year and recommend this hotel with no hesitation. Emailed asking for a sea view and if they did a meet & greet at Alicante airport, got no reply. As it happened, all the rooms get some views of the coastline.
I liked the plesent design of the hotel and I appreciated how clean the hotel was maintened in both the public araes and my room. The bar staff were particular effecient and cheerful. Not being able to take a drink from the bar into the the dinning room, when dining alone.
Friendliness of staff.
At special discount price, it was excellent value. Pools, location, breakfast and room staff were all excellent also. It is a lovely place to stay and we will definitely return! We did not get any information at reception when we arrived and had to ask where to get pool towels, breakfast, etc.etc. Also, lacking a shop. Nowhere to buy a book, magazine, tissues, phone credit etc. Not everyone wants to jump in a car and travel into Benidorm when on a quiet weekend break.
the swiming pool ,spa,and the food you have to walk a long time to reach the room it is very very far from the reception and all the rest and no free wifi
Architecture was excellent, Nice room, staff excellent
Our room was lovely, the bed huge and very comfortable. Resort was very clean & staff very helpful. Breakfast was very good with a vast range of choices. The pool areas are spotless & beautiful, alot of thought has gone into the planning of these areas. Was dissapointed that there was no hairdryer in the room. Although its a very impressive hotel/resort/village its a young hotel trying to look like an old hacienda, its almost trying too hard. Never felt like we could truly relax there, not any real atmosphere. No privacy on our terrace. Prefer something more intimate.
large rooms, patio with great view and comfort. Golf course process at check-in was cumbersome and non efficient
great scenery and mountain background.The hotel building was great and the golf facilities very good! The red zone was noisy with people singing and using the TV at 5 in the morning.
Fabulous architecture and design. Not as lively as I expected.
the hotel prices on drink; dining and room service extortionet. would recommend hotel but dine and drink out
The golf course and the club house It was about an hour and a half away by foot to the nearest beach and was very quiet to the point of being eerie. Perhaps we went at the wrong time.
A real paradise on the Costa Del Sol Spa not flexible on treatments offered, strange in times of recession.
Very nice hotel, friendly people, great spa. I was very quiet first week of Novemeber but weather was still very nice..
the quality of the building was good.swimming pool area was outstanding-very classy.Bedrooms stylish with good size and facilities.Felt the staff in general were helpful and happy. I felt the food and beverages department needs to up a level.Breakfast was good but at 25 euros too expensive.Bar meal late at night was poor,the asia restaurant meal was ok but felt it just lacked a little class the sweet was a frozen bannana wrap which was bland.Poolside restaurant - ifelt the food was bland more so the sauces.Another big issue was the correct utilisation of public areas
The friendliness of staff. The layout of the hotel, the pools were fantastic, the comfort - it felt like home on a grander scale.
I liked the grounds, gardens and pools and the fact it was not overely crowded. The staff had warm and loving personalities. They were filming a movie but hardely notice any difference in the service. I loved the massage and the staff was incredible! :>) I can not think of anything I did not like. The first night we were tucked in a corner with out much of a veiw but the staff moved us with out to many questions. we were moved to a room that had a nicer view of the pools and gardens. I felt bad asking to being moved, but the staff seemed to understand.
The magnificent gardens and excellent staff. Cuisine was not up to level of hotel------Poor in fact .Eg Stale crisps and poor bread with too much mayonnaise delivered to our room , Breakfast greasy -----We could go on .
The atmosphere. The price of the drinks.
Staff were absouletely wonderfull. The pools out side were amazing and very attractive. At this hotel you should have a better Lounge/ Bar with variety of drinks. in black was disaster, it should not be categorized as gastronomy !! they run out of wine ! they have only two bottels of wine!! Resturants in general were below expectation. at check out we were over charged and we have to tell the receptionist to rectify the mistake. check out process was not efficient neither accurate !!!!
very nice gardens indeed, stylish theme but luckily not overly "asian". typical international layout for this class of resort. popular hotel with the wealthier spanish. helpful staff. comfortable room layouts. nice pools. not much, maybe the choice of snacks from the bar is a bit limited for the demanding hungry guest. plastic goblets around the pool is fine for safety, but I would have preferred glass at the poolbar itself.
An excellent hotel, food excellent, staff helpful. Great hotel for just relaxing and pampering yourself. No
food and beach
The hotel stuff was extremely friendly and flexible. I would recommend this hotel to anyone.
I liked the peace and quiet and the beautiful surroundings. The staff were friendly and efficient.
relaxation,quiet,great food,excellent helpful staff,great location small point,no evening room tidy and change towel service
Silence, far away of city
Pleasant room with balcony and seaview Good facilities Parking not very accessible Difficult drive through town centre to find hotel
The staff were excellent. The heated pool was too cold to use! and the menu in the restaurant was over fussy.
Lots of very discreet area's around the grounds with palm tree's and 3 pools it never felt crowded. The breakfast buffet is excellent, with all hot food cooked to order and fantastic views over the sea. Both restaurants were also excellent. The views from the hotel are fantastic. Wished I could have stayed longer and will definatly return.
I had stayed at the hotel some 9 years earlier and it was special then, I have to say the standard has moved on to a level that I found exceptional I will be returning next year for a longer stay and will be telling my friends to visit also.
Large breakfast selection and spacious pool & gardens
The staff were so friendly and they all could speak english.This was a great advantage to us as we dont speak spanish.Very helpfull on what to do and were to go. Markets and bus numbers to get you to old town.I would go back to this hotel again and tell my friends It was holloween weekend and all the staff made the effford to dress up and decorate the hotel
Clean, tidy and a wonderful view. Breakfast was a bit of a free for all!
excellant breakfast.. with 'cava & vino blanco' ! luxury hotel, fantastic gardens & pool realy helpful friendly staff. great large rooms & good value for ££.. no negativity !
The room was spacious and clean and comfortable The buffet breakfeast was not good, no clean tables and nobody to help us
Clean, lovely pool, friendly staff. No coffee and tea making facilities in the room.
Excellent breakfast, large choice of food. Whilst clean, some public areas looked a little tired after the busy summer season
convenience to facilities Staff in all areas superb. air con intrusive thru night.Rooms should be carpeted for insulation
I loved sitting in the large peaceful reception area and piano bar. The reserving of sunbeds from the early hours in the morning even if the owners of the towels didn't turn up until late morning or even after lunch. I think this practice should be stopped by management.
Nice surrounding of hotel The staff would not be flexible, we asked for a King bed we did not get this then asked if the twins could be made into this and this we were told was not possible!
Position of hotel Entertainment
Non-smoking public areas and restaurant. So much healthier than most establishments in Spain. I would have liked wifi Internet access so I could do some work while I was in Benidorm.
The sweet selection at dinner, hotel reception helped with room 1604 allocation , great view ,and no noise . This is not not not a 4 star hotel , just bordering on a 3 star.this hotel and rooms are in need of a major facelift , typical kiss me quick , shell suit hotel , ok if on a budget with kids , poor entertainment , will not go back !!! although on way back to valenciacalled into a sister hotel the 3 star denia port hotel , what a difference !!! brill facilities and quality , so may book to stay there in the future.
Hotel location,good staff ,food was above average,nice atmosphere Slightly disappointed there was no minibar in the room,DID not like being charged 9 euros per day to park in the car park
the view, location to shop's and beach. more choice in food range,
Family hotel,ideally situated. very relaxing. pleasant and helpful staff.close to all facilities yet very quiet. Bedroom was looking tired.
Food, Reasonable entertainment Soundproofing left a lot to be desired. Getting a lift at meal times was difficult
Great food Rooms were of a very poor standard for a 4*. Wood chip walls and a £20 tv set are not indicative of a 4*.
The staff were all very pleasant and helpful We did not feel the food was of 4 star standard
the hotel was very clean the food was of very good standard the staff were very helpfull and friendly
the meals were good as was the entertainment the rooms though clean could look more cheerful
The room and the food were good.
the location was very good being near to all the parts of benidorm.also it was nice to have a mixture of both spanish and english food
Not over impressed with the dinner the first night, . Veg were cold. better second night. Breakfasts good.
did not like this hotel food was awfull people unfriendly no tea or coffee facilitys in room very poor will not be stoping here again
not much choice in the food
The room was very clean and cool. The food was terrible.
Clean facilities, helpful staff, good buffet and selection of food. We had a family room with 2 double beds right next to each other that filled the room leaving no space between the 4 of us lined up sleeping. A double and 2 singles would have been more comfortable.
We stayed at the Poseidon Palace, the airco was very good at night and the rooms were cleaned properly every day. You can only sit inside to eat and the food is just average. I would recommend less choice of food but better quality. It would also be nice if you could order fresh orange juice in the morning (have no problem to pay for it).
It´s amazing view to the sea dirctly , breakfast is good also, staff is good , you will found a very good resturates around the hotel like (Mason) and (Ulai) Barking car availble but in charge so i found free barking near of the hotel, room furnture not as 4 stars hotel but it´s ok.
Where the Hotel was situated
pool but wasnt child freindly the other quests were not child tolerent we felt that they had to be quiet all the time plus no entertainment for them
i alway's felt relaxed the down hill ski slope
I would reccommend this hotel great location very easy going ,clean ,and pleasant staff
Quality of food in the restuarante very poor considering the pricing and fact of waiter service, was expecting a far more varied menu and presentation which was appealing to the eye, as it was the standard was very poor.
Closeness to front. Off road parking, evening meal was excellent. They served the evening meal to us which was 4 courses and very good quality, also well presented. Staff were excellent - very jovial and helpful. Breakfast buffet was a bit meagre. The eggs were overcooked. But there was a good choice of meats and cheese, also pastries, croissants etc.
Good location overlooking the beach and sea. Near to all main parts of the town. No
Very smart hotel. Perfectly positioned for the beach and town. Have been going to Benidorm 6 times a year for the last 10 years and probably the best hotel I have stayed at. Very small swimming pool for the size of the hotel but its a minor gripe to be honest.
A superbly located beachside hotel, efficiently run, with clean and comfortable large rooms. No faults.
Room was large, well equiped & good bathroom. Reception staff were courteous & helpful. Had read some negative comments about staff but these were unfounded during our stay. Nice indoor seating area with entertainment although we did not watch performances. Very near Benidorm Palace our prime reason for our stay. Good for couples out of season & away from school hols. There was nothing during our stay that was detrimental, although I can imagine that the inner courtyard that acts like an echo chamber could be very noisy & disturbing in busier times.
the room and the pool good but cant see how it gets 4 stars breakfast ok but the dinner was very poor.. most left it on the plate we went to the cafe next door
Parking was easy, staff were helpful and friendly, rooms were clean It had little character because it was so new and the food was very spanish, not a lot of things that fussy english children would eat
Spaciousness, cleanliness and aslo out of the hustle and bustle of Benidorm. The rooms are big and the food is excellent Tea and coffee making facilities in the rooms
Its position was very good - just out of town but close enough to walk in. The staff were very helpful and the breakfast was very good. As an english person having tea/coffee facilities in the room would be great
the food and the amenities
Just outside the center . Quiet in the nights
A good modern hotel with two excellent pools. Room was spacious, Staff very helpful. Buffet food was excellent. No tea/coffee making facilities. Bed a bit hard - very Spanish! No anti-slip ridges in bath - very dangerous.
Large room with a comfy sofa and balcony. Overall good value for money. Location good for us as it wasn't right in the town (which was crowded). Reception staff were a bit off hand and not so helpful.
the view from all the rooms is absolutely fantastic. the food i enjoyed such a good selection a very relaxing hotel. i went swimming in the pool and with it being November it could of done with being heated.
Have stayed here before and will use again. Ideal location with lots of parking available. We liked the option of 1/2 board. There was lots old elderly folk which was not a problem. Food was not as good as previous visits to this hotel. The choice of meats is not so varied and what was on offer was of lower quality than before....
great location there is no washing gel in bath room
Hotel situation is good for the beach and staff helpful. Beds comfortable and rooms adequate.Also entertainment laid on. The main course of food, especially dinner was not up to a very good standard in our view, but restaurant clean and comfortable.
The hotel is a nicely located right opposite the beach the fact that you have to pay extra for a fridge, safety box and beach towels
The hotel was situated well, rooms are clean and fresh (old furniture). All rooms had a balcony with a nice view over the sea. Off season (we visited in may) 99% are senior guests (60+). No activities organized for people of any other ages. Food was bad: bad selection, low quality, no seafood, no fruits.
the food was very good. not enough information about local busses. Not enough Lifts ,only 4, for 17floors (19 counting ground & restaurant. 300+rooms
Clean room near the beach Staff rude no waiter service pool bar not open.
Everything was spotless, food good and plentiful, close to the beach We didn't realise we were so far away from the old town.The entertainment was geared to 'old folk' who only want to ballroom dance
Location to the beach, perfect all inclusive serving in restaraunt Several rented cars including ours that were park near hotel were robbed by breaking window. Hotel staff didn't provide their own parking and didn't notify about unsecure parking within 20 meters behind the hotel. In rentacar company they said that some touristic places like this one are dengerous from the robbery point of view. Please use hotel or other parking with cameras and don't leave your belongings in a car especially between checkout (12:00) and lanch time (13:00 - 15:00). Hotel can provide place for temporary holding your thins.
The staff in the restaurant, bar and the cleaners were extremely friendly Not possible to even get a cup of tea or coffee after the bar shuts. Night reception staff most unhelpful.
the staff,especially on the reception wasn´t professionnel and even rude, the food is bad for a 4 star hotel, we don´t recommend this hotel at all
Location 60s decor needs renovation rooms not as in the pictures
We found the staff excellent, ideal location to walk to beach, very clean. Hotel very dated and pool very cold, payed €18 for mini fridge did not use anything out of it and did not get my money back? Cleaning staff very noisy in the mornings, we could hear conversations next door...
The staff & food were good. Location was good. The Hotel is in need for refurbishment, the rooms are getting shabby. The Hotel is rated 4* it is more like a 3*. The walls in the rooms are verry thin you can hear everything going on either side & outside in the lobby.
The dancing - but understand that was by vertue of Thompsons using hotel for holidays
Nice variety of meals, pleasantly decorated, lack of internet access during the night, staff seemed a bit grumpy at times.
The hotel rooms were fine It should not be rated 4 star as the facilities and terrace area are not a very good standard and the view from our bedroom was depressing
Everything except the staff.
Went here in January as local ex pat resident ,at less then half what we had paid this time and thought it was good value; but this time we had to pay before we had even seen the room. we had a drink in the poolside bar from plastic glasses..hardly 4star treatgment. the food was not very good ,it was more quantity rather then quiality. the staff were very pleasent . But not of the standard we had in January. very disapointed, would not go back.SORRY This should be in next box.
The staff and guests were all very friendly and a nice atmosphere. The all inclusive package gave good value in terms of food and drinks. The bedrooms and bathrooms were very spacious, comfortable and well appointed. The hotel was stylish, exceptionally clean and comfortable. Evening meals were a bit hit and miss in terms of choice. Lunches were much better. Although we saw a good show called spirit of the dance and they had a duo on one night for dancing the rest of the entertainment programme was very poor.
The view was excellent at 15 floor. Food was very tasty and staff friendly, and the comfort and cleaning also good. The noise when maids cleaned.
the staff were really friendly the rooms were spotless and the food was great loved the hotel just didnt like benidorm
Not a moan, but an on site gift style shop would be nice.
I cold bring with me my dog
Excellent food choice, Clean and friendly staff
Nice hotel food fair However drink upgrades expencive could not purchase a bottle of decent wine with meal.All drinks at bar served in plastic glasses not expected in 4 star hotel,Wi fi only hotel I have stayed in that charges 6 euros a day for this service.Lots of noise from hen and stag parties drinking cheap spainish drinks on all inclusive.Paid 840 euros for week had better for less. All listed above sorry.
Very nice view from our room The rooms are very too small for a 5* hôtel
staff very friendly, location good, views lovely.. no not really..
Friendly staff. Very clean throughout. Relaxing. Half board menu very restrictive for a week or more stay (too repetitive). Needs to be extended to give more choice.
The location of the hotel has a difficult access, especially if there's a festivity going on - like the evening I arrived - and the taxi couldn't get closer than 300 meters from the hotel which is on a hill. Foreign alcoholic drinks (too) limited available and not in line with a 5 star hotel. This hotel deserves 4, maximum.
Amazing place, beautiful food! No swimming pool
Elegant design. Friendly staff. Excellent location. Gastronomic restaurant. Small room. Small bed for two.
Utterly luxurious and very select - just as 5 star hotel should be. The entire experience was delightful with charming staff and a superb location. The views from the bedroom were stunning and the bed blissfully comfortable. The junior suites are well worth the money and we will definitely stay again
Due to flight delay we arrived late (01:30) the receptionist and security guard were very welcoming and provided a meal and drink which we much appreciated The food was hit and miss
although we were only there for 3 nights we found the eve entertainment was very poor,and were back in our rooms by 9.30pm as it was not so good
first time i visited the hotel was because i had friends staying there and what struck me most was how clean it was so i decided to stay there as well i likes mostly everything about the place
All of the reception staff were very friendly, the room was very clean, we experienced a leak from the room above, we were immendiatly offered another room, the restaurant had a very good selection of food, all fresh. I will definatly stay at this hotel again i couldn't fault it. there was one thing that the hotel had no control over, a man was spitting from the room above and as our balcony was on the roof of the restaurant it was landing on the roof, as we were sitting talk it wasn't a very nice experience. But this would not put me off staying at the hotel
the staff are so helpfull nothing was to much trouble for them. The hotel as great veiws of whole of benidorm beach from hotel rooms. The mals at the hotel were great value as this was encluded in booking would stay here again
Helpful and friendly staff. Time waiting for lifts.
Staff services and near to beach was good Yes, you had to rent a refrigerator, it was not included and not mentioned at your webbsite and parkingplaces was to expencive and few.
fantastic view from my 13th floor balcony
This next point was not a problem for us, as we know the area,but talking to an older couple at the next table,they were sold this hotel by travel agents wanting a holiday in Benidorm,as this hotel is approx 3 kilometers from the centre of town,they were not happy,you need a car or taxi,(N.B. this was no fault of the hotel) but on a plus point,your unlikely to be plagued with stag and hen parties!
I cannot say a lot, since I stayed just for one night. The hotel and it's staff is ok. Cleanliness was not so good, I found a used tissue (or toiletpaper) in the bathtub
the use of the sauna was verry good indeed the breakfast could have been a little better for 4 star hotel the eggs were not cooked properly and on leaving we had to be outside the hotel for 7-45am for the bus to the airport so we had to miss a breakfast the staff let us in to try and have something coffeeand bread but it was not organised properly the receptionist asked them to put out jam and butter as we had already paid for our breakfast this was very poor indeed i do not blame the staff but for 4 star hotel the organisation could and should be better
Modern and stylish hotel, excellent location. I don't reccomend the boarding option as the variety of restaurants nearby is fantastic. Pools, lounge areas and cafe were all very nice and comfortable. Typical to spain, the hours of the pools (even the indoor one) and gym were short and not geared for int'l travellers.
Very helpful staff, excellent location, good food comparing to restaurants around Very small room (the one for single occupancy), some problems with electicity in the room - it was switching off every 10-20 minutes if airconditioning, hairdryer and light were on.
The Belroy was situated in an ideal location. The staff were very friendly
The quietness and standard of comfort.
The room was spacious and the bed very comfy, the bath was full sized so that was a bonus too, the lounge on the 1st floor was really nice and one particular bar staff was so happy and smiley it made up for others that weren't, Staff not very happy or didn't seem to be, not a cosy look but thats not what the hotel was looking for, the pool was very cold as the sun doesn't really get a chance to shine on it the way the hotel is positioned and the only bit of sun bathing area in the afternoon was around the back where there was very little room probly just enough for 10 loungers, oh and around the pool was very slippy when wet.
The excellent decor and pleasant and helpful staff. The hotel was well situated for most Benidorm attractions and the half-board option was excellent value. One very small thing the hangers in the wardrobe of 1212 were incorrectly spaced.
very central to just about everything.
The friendliness and efficiency of the staff. The easy parking facilities and access to the hotel from the car park.
very disabled friendly plenty of room to store electric wheelchair etc. Only drawback lifts small so not able to take chair to room. funny musty smell could be from drains or waste chute that runs through hotel noticed more when room shut up. Goes after a while.
no tea or coffee making facilities
Only 5 or 6 guests at hotel. Therefore they could not present the full menu in a fresh cooked state. It was obvious that it had been microwaved. Not good. Curtailed our stay
Great views and very nice junior suite. The food was good. It was very very hard to find and the directions you get from Bookings.com (mapquest) were not even close to right. We needed to ask directions many times as we got closer and closer. Gps in the rental car would have helped a lot.
The location was ideal with beautiful view, food was excellent especially breakfasr buffet. The air conditioning didnt work properly & the room walls are not well insulated, as we were continualy disturbed by a family with young child next door!!
Have visited the restaurant before for lunch and it is the location that attracted us for a return visit Fee you quoted was not correct, hotel did phone in advance and advised of increased fees for the weekend part of the stay. Your figure of 206.00 was incrreased to 103 for the Thursday and 136 for the Friday.
location is its selling point plus value for money getting the same menu two days in a row
I like the bungalow type room with the lounge upstairs. The room position on top of the mountain was great and hence there good views from both the lounge and the bedroom together with the balcony. The shower had no screen or curtain over the bath hence water went everywhere.I viewed the rooms in the main building and thought they lack character and were basic.
We liked Borja, the stunning views, the food was good, especially good.
The peace and quiet of the surroundings Whilst the food was quite good - there could be room for improvement
The position of the hotel - fantastic views - uncommercialised - good walking area. The food was not brilliant.
The hotel was nice and the reception and bar area. Rooms were not up to date with the 21 century. They need a make over and I would not qualify it as a 4 star.
Clean and tidy Top of a steep hill
Welcome from the receptionist, room ready on arrival. Requested change of half board meal to lunch time was no problem. Dinning room was clean and tidy, with good food on offer. No compaints
Accomodation good Need more pillows
the staff were very helpfull very early in the morning we were woken by some very noisy guests which spoilt the stay
Ideal for one night to visit Benidorm Palace
Excellent food,good entertainment,friendly staff, Nothing
We live in Spain and found the hotel was excellent for our short stay
Nice hotel, varied buffet though could have been better At the top of Cardiac Hill, with building of monster skyscrapers going on all around starting at 7 am. Water seeping out through front steps of hotel so very slippery.
The hotel was ideal for us as we arrived by car. Free car parking directly outside the hotel. All the staff where helpful. Also free facilities like indoor pool and sauna. Very clean in the public areas. It said shorts could not be worn in the dining room so went out and bought some trousers. Then annoyed as other people allowed in wearing shorts.For a hotle there was quite a choice for vegetarians but good if they could have a special hot dish each evening and also all vegetable to be vegetable, eg potato not with ham.
it is comfort and good value for money no
Spacious room with beautiful view.friendly helpfull staff.excellent golf
Everything. Price for the dinner buffet a bit expensive, but excellent food and service. Best dinner buffet ever.
Pool and room fantastic
The grounds are stunning and you feel like you are in a very luxurios hotel from the moment you step out of the taxi, the heated swimming pool was great and the food was really good. Would definitely return.
The setting is tremendous and the hotel is really very nice indeed. Very big rooms, good breakfast, relaxed atmosphere. We were there early Sept and the hotel was only about 10% occupied. While this made life comfortable, it also meant that several of the bars/restaurants were already closed and the place had an empty feel at times. The hotel is located outside Benidorm and getting into town is a 12-14 euros ride. There is ample parking at the hotel if you have hire-car (although, as i say, we were there off season). Minor quibble is that wi-fi is 3 euros per hour or 12 euros for 12 hours. This mounts up if you are computer-dependent.Weather was fantastic and no problem getting sunbeds. i am not a golfer but the courses looked superb. Expensive wi-fi
The suite we hired had a nice bathroom and balcony. Good standards. The place was deserted. Only 1 restaurant out of 8 was open and the other hotel was closed! Some facilities (as advertised) were not available.
Beautiful setting, luxury accommodation with potential to be a very special place The 'customer service' was appalling. Rude staff at reception and a friend's request for a quiet room was not only ignored despite there being a large number of alternative rooms available but they were also very unpleasant about it. This resulted in her leaving early as she was so upset by the experience. There were one or two exceptions but this really needs addressing.
The excellent facilities.
Pool No tea or coffee making facilities in room and breakfast was not good