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The hotel bellman/concierge/general nice guy was awesome - I believe his name was William (but could be wrong)...he was fabulous. Helped us to learn the Metro system as I was traveling with my college aged daughters and we had never used it prior to visiting. He escorted us to the station across the street and told us what the best value for riding through out the weekend. He was just awesome!!! The location was good if you were not doing anything in Alexandria -- as we found very few places to eat and absolutely no shopping without using the Metro to get there. Using the Metro is the way to go!!! No car needed for the most part!!! It was a very nice hotel and would stay there again if returning to the area. Only a few businesses around for dining or nothing for shopping...would have to take Metro or walk a great distance to find anything. Otherwise was a great hotel!!!!
We liked the fact that the rooms were very clean and comfortable. All employess were very friendly and helpful. They were never to busy to help you.
The location Had to ask for extra blankets...bedding was not warm enough
Hotel staff was helpful, rooms were well appointed and comfortable, conveniently located to shopping restaurants and metro.
Great location for touring Old Town Alexandria and Washington DC due to it's prime location across from the King Street Station on the Washington Metro. Hilton Alexandria Old Town also has great hotel facilities such as a Starbucks on site as well as their own restaurant. Hilton Alexandria Old Town is situated at one end of King Street allowing for easy access to Alexandria Old Town Restaurants. Hilton Alexandria Old Town charged $35 nightly parking fee. This keeps me from giving Hilton Alexandria Old Town a higher rating.
The trolley and metro station was across the street, breakfast was enjoyable. Hotel was a bit pricey without a walk in shower.
Gym was impressive. Staff was accommodating. Very comfortable stay. I wish the wifi was free in the room. The in room movies seemed super expensive.
Our package included parking, breakfast and Wi-Fi. We have stayed here probably 8 years in a row for an annual visit to Washington. The rooms are very comfortable, especially the bedding. The breakfast was a buffet and had a great variety of items. The Starbucks in the lobby is convenient. Overall we love this property and will stay there again, mainly because the Metro station is across the street from the hotel. On nearly every visit, there is a glitch with housekeeping. On this trip we returned to our room in the afternoon hot and tired, and looking forward to a cool rest. We had not received housekeeping services that day. When I spoke to a housekeeper, she told me we were listed as checked out on her sheet. We got clean towels from her and declined to have her clean the room in order to have some quiet time. We left our recyclable bottles on the desk, but they were not picked up over a period of 3 days.
The hotel was very kind to upgrade us to a suite for our anniversary. The room was beautiful and we enjoyed how comfortable it was. We called down for silverware and they never came. The sheets had a few tears in them.
Staff was friendly and professional. Loved the location of the hotel. Prices of the food in the restaurant was a bit expensive. I did not like i had to pay for parking.
Adrian Renart, at the front desk, is the ultimate professional and went to great length to provide a memorable guest experience. He took great care in extending my stay giving me a great rate and a few perks. Very pleasant personality indeded. I had a similar experience with the valet parking crew; they always received us with a smile and were extra helpful. Very positive experience overall and will definitely stay there again.
Everything was great, however it took quite a long time to get warm water to the shower.
the multiple channels on the guide Paying for wi-fi
Everything was good Nothing
The Westin was the perfect place for me to stay in Alexandria for a recent business meeting. The rate that I paid was very reasonable for the area and for the quality that I expect from the Westin brand. The room—and especially the bed—was very comfortable and essential in getting a peaceful night's sleep. The location of this hotel is great, just a short walk to the King Street Metro station, and a longer but pleasant walk down to the waterfront. The downside of this location is that many of the nearby businesses close early since it's primarily a daytime business area. It's necessary to either walk down King Street or explore elsewhere to find things to do or places to eat, especially if you operate on a later schedule. Additionally, I thought the charge for the valet parking was incredibly high and far above what is typically charged for garage parking in Alexandria.
Great rooms, bed and shower. After driving for 12 hours, decided to eat in the restaurant Trademark. Make sure to get the Beer Can Chicken and charred broccoli. It was AWESOME!
I've stayed at this hotel once a year for several years and the customer service, public facilities, and food are consistently excellent. The furniture in the rooms, however, is starting to look a bit worn. My stay was nice overall and I look forward to returning next year.
Corner room had 4/5 huge windows. Loved the modern style. Bathroom was gorgeous, comfortable and huge. The staff was EXTREMELY professional and courteous.
I enjoyed my stay at Kimpton Lorien Hotel and Spa in Alexandria, VA. The hotel was conveniently located in Alexandria's Old Town neighborhood and a short uber ride from DC and Arlington. The hotel had the feel of a high end boutique hotel. My room was clean and the front desk staff members were helpful and friendly. There's a spa on site I unfortunately didn't get to visit during this stay however the room service food was excellent and the breakfast across the terrace from the hotel was amazing. I'd highly recommend this hotel for anyone traveling to the DC Metro area. It wasn't super expensive either I paid about $120 for a week night stay. I liked this hotel a lot, nothing to write her.
love my bed love the bathrooms and amenities love the location & i got a good price we lost power during my stay internet is WAYYY TOO EXPENSIVE per day - that should be free it's absurd. staff was spotty - either great, or totally out to lunch bellhops seemed to do a lot more than the concierges
Location for easy access to the metro and the diversions and restaurants on King Street. My room was close to the back and ground floor. Consequently I was awakened by the early morning dumpster pickup.
Loved the atmosphere, close proximity to metro, attentive service desk, vivacious wine tasting, and secluded location.
lovely staff and everyone was kind to my dog
The staff was nice and friendly. The TV did not work properly and always lost signal. Also for what the hotel offered it was too expensive. I do not mind paying more for something that is worth it but this was not it.
Lovely large room, nice spa, good gym. Great bathroom, wonderful restaurant and bar. Gorgeous. Wonderful staff. Would stay again. Most everything I tried to order from Room Service was "no longer being made - shouldn't be on menu". Green juice, for example. They should print a daily menu and also offer healthier, less pedestrian options.
Room were spacious and quiet, provided it overlooks the back of the hotel. Large lounge, kitchenette and other facilities ok. Good breakfast, included in the room rate. No bath robe, no slippers, no shoe shine and a frighteningly empty fridge, i.e. no minibar in the room, bring your own. Rooms on the railway side are quite noisy.
We were welcomed by a very friendly receptionist, her name was Leah. She was very helpful in checking us in.
Staff were very friendly and helpful.
This hotel does a wonderful free Breakfast with made to order food and a very efficient staff. The manager receptions at night are also done very well. Good location for access to Old Town Alexandria and the DC Metro. The property charges $28 per night for parking in the facility underneath the hotel. There really is no other available parking for this hotel. The parking is dangerous and has overally small spaces in between large concrete pillars. Not only are you paying too much but the parking is impossible. Too many handicapped rooms. We were assigned one when we didn't want one at all. We also were not given the bed type on our reservation. Management didn't care. We were part of a party of 13 people staying at the hotel for an event.
Staff did a fabulous job at the free breakfast buffet. They were efficient, friendly, and cheerful amidst a sea of families there over the July 4th weekend. 8 floors, but elevators are extremely efficient. Beautiful atrium. Very close to King Street Metro Station for easy access to DC attractions. Also right off King Street, the main drag in Old Town Alexandria. About a mile's worth of interesting shops and restaurants to walk down to get to the Potomac River. Great place to stay! TV channels somewhat limited and a bit fuzzy.
Arrived by train at 915AM on check in day, expecting to leave bags and check in later, what a pleasant surprise to find out a room was ready and we could move in. The staff were all friendly and helpful, the breakfast was a great start to our day, and was by no means meager pastries and fruit, but eggs, sausage, potatoes, waffles, French toast,, oatmeal, grits, and more! The nightly managers reception with drinks, and snacks was a great touch to the end of the day. The hotels location could not be more convenient for travel, Amtrak, and D.C. Metro stations mere steps away, in addition to the The King Street free Trolley. I saw many families enjoying the Hotels amenities as well. We did not park here but the price seemed comparable or less than other area hotels, the price for our Amtrak tickets was about what it would have cost to park, without fuel costs or a stressful drive from Norfolk. Nothing fell short of our expectations, and we will likely make this trip again.
Staff was gracious friendly. Very conveniently located. Comfortable bed
The front desk clerk was very friendly and knowledgeable.
Very clean and efficient. Everything was good.
I had an issue with the parking garage when I initially checked in. The went above and beyond making sure the issue was corrected. What was problematic turned into great hospitality throughout our entire stay! We could not have asked for a better location to stay!
We stayed here for the first time and just one night. We were two couples, one mature and one young; reserved for a Studio but Reception Desk pleasantly upgraded us for a Suite at no extra charge. We were well pleased with cleanliness, space and comfortableness, quietness, view from windows of our room up in the seventh floor. Better yet, the availability of a kitchenette with all the appliances and utensils is a big plus. Sure helps save money preparing our own meals. Great quality, variety and flavor on the breakfast buffet --> excellent! First time we taste an enjoyable free breakfast in a Hotel. Thank you! We will definitely consider returning here on our travels to Connecticut. Nothing negative at the time; we just stayed for one night.
Desk staff very helpful and friendly. Very clean hotel and descent breakfast. Rooms need a little speicing up. Hotel needs better options for late nite snacking.
The staff was very helpful and location great The parking garage was terrible , it was almost impossible to fit a mid size car into a parking spot. The water in the shower wasn't HOT , no matter when you showered .
The hotel is well situated about 2 short blocks from the King Street metro making in accesible to Washington, DC. The hotel is also walking distance to the Alexandria Old Town with many restaurant options. The staff were friendly, helpful and pleasant. The free breakfast was adequate. Also the rooms were modern and well kept. There is an underground self parking lot which tight but the only problem we had was that we had to pull the car out of the space to load the suitcases in the trunk. I would definitely recommend this hotel. There wasn't anything I didn't like.
Location to everything The front desk was very unprofessional. Didn't respond to your needs. Never had such bad customer service at a Hampton Inn before.
Proximity to the Metro was perfect for getting into DC without a hassle. Close to shopping, and a free shuttle to Old Town! Friendly staff and good breakfast. Parking spaces were very small and tough to navigate
What's not to like: more reasonable price than in DC, easy walking distance to Metro, great staff interactions, clean...
Nice room and staff Feed parking meter cuz parking in garage was $30 extra and breakfast was not included it was $15 extra per person
Special recognition to the manager, tall blonde brown hair, tyler or kevin maybe..... so nice si helpful. Drew us a map of how to get to the zoo which was sooo exciting for my kids.