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Its location very peaceful but within a lovely village, the gardens (!), the professional helpful staff, the leisure facilities, the rooms were large and well equipped, the romantic package :-), very good restaurant and last but no means least the garden thermal pools.
The hotel is situated in an excellent position to use as a base to visit the surrounding countryside and specifically the adjacent gardens (which are well worth seeing). It has a very good inside pool and the rooms are spacious. The hotel looks 'faded' in certain areas and doesn't have air conditioning. Given that the island is so small I would suggest it would be better to stay on the coast in a cheaper hotel and travel to Furnas (I think the hotel is overpriced for what it is as I paid less per night to stay in the Grand Hotel Royal, Sorrento - which is considerably better)
The park and, specially the piscine, excellent. The hotel, ok.
It's in a quaint little town / village - different to England ( which is refreshing) and people are friendly, engaging and helpful. It was absolutely fine - it's the people there that made it for me. They are so nice, friendly and smiling.
the outdoor spa and the food were both excelent the bathroom needed an update
Excellent service. Great location. Perfect for honeymoon. Great meals, with one exception. See below. The first night we had beef, and it was over cooked which made it dry.
location, big room, peacefull place, clean, garden with pool difficult to find, no signs, one-way, narrow streets
The quiet, the view and the Balcony, and also the staff were helpful The floor was not swept daily, and there was no restaurant, the lounge was closed a couple of days, and the Jacuzzi was not available for the last four days.
The exceptional kindness of the staff. My husband was even given a bottle of champagne and bouquet of flowers on his birhtday. Nothing was too much trouble for them. There was no restaurant service apart from breakfast. There were bar snacks after 6.00pm. There was a very good restaurant less than 50 yards away which we had to use. I think they would have provided a snack at other times but this is not the same as having a restaurant.
We enjoyed our stay very much.
The rooms are impressively big: all suites! Very nice! The beach next to the hotel is the best one in Sao Miguel. Nice parking facilities. It's a little bit apart from everything but the beach. The staff is very friendly, even though for such a big hotel we consider that there are not many of them...
The staff is very nice and attentive. The place is very recent, so everything is brand new. the room was very clean and comfortable. amazing quality for the price. The only thing I think can be changed is to have the control of the air conditioner in the room. And a hair dryer could be added.
Comfortable rooms; Good breakfast buffet