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The suite was very nice and clean. The staff was not very warm and welcoming. They behaved almost as if we were disturbing them when we were checking in and also when we asked a question.
Proximity to the airport was very convenient for an early flight. The front desk staff were friendly and helpful. The free internet and convenient free parking topped off a great stay for the price.
friendliness of the staff, both at check-in and at 5 a.m. very helpful thought hotel was closer to the airport. cab fare was 20-25 euros.
good location, very near the metro, exceptional value. Good clean hotel but beds very hard. bed was very hard
Excellent front desk staff (Blanca), efficient, great recommendations, very helpful. Great location, walking distance to large outdoor mall with many restaurants, etc., and metro stop!; 10 min to airport.
Good location, good options for breakfast, excellent, helpful staff. Close to shopping, food, mountains. Good connection to Madeir via subway. Free underground parking.
We stayed in this hotel for one night on our way from Madrid. It is a great value for money paid. The room was well furnished with new furniture. Bathroom had new, good quality fixtures. Both, room and the bathroom were impeccably clean. The service was very professional and kind.
Easy to find, very nice rooms, have stayed twice before and will stay again
Room was clean and comfortable and had everything we needed There was no food or drinks available (except for mini bar) when we arrived on the Sunday at around 7pm we had to go out and find somewhere to eat.
Cheap room we scored for 50 Euros with a bedroom and a seperate sitting room with a pullout couch. Great location for when flying in and out of MAD. There is a great playground within walking distance, but otherwise, location is in the outskirts and not a lot to see in the area.
Positively beautiful rooms. Nice staff. Excellent value for the money. It was in a very suburban part of the city. No taxi drivers knew were it was. You have to take an extended metro line out to the hotel and it is twice as expensive.
It was near shopping centre and food, very clean and relaxing hotel Small bar in the hotel
Friendly & effective staff, clean rooms, quiet rooms, good value for money. Utility of the room and especially the bathroom, was abysmal. The entrance was not very convenient with very small automatic-rotary doors.
- I did not like the layout of the room. It looked good but it was not very practical.
Very modern, nice room with great appointments. Staff was helpful, some language difficulties. Room lighting was hard to figure out (switches)
new, clean and with nice contemporary design located outside the town centre close to a junction and gas station - 10-15 minutes walk to the centre
Location next to old town and business offices nothing
The hotel is very nice and clean. It´s completely new and the design is very nice. The room was big an clean. The breakfast very good.
Very convenient to Alcala and with parking on site was ideal for what we wanted. The entrance to the hotel was hard to find on our first visit but easy there after.
I wish organizing the
The owners were so helpful...going out of there way to be accomodating.The hostel was very clean and there was parking. It was very convenient to the airport. The area it was in was industrial...not many places around to eat dinner.
This was clean and the staff members were so kind, and there was free wifi, and the breakfast was fine as well. Also the candies which the staff put on the bed was delicious. I love it =] The shuttle between the airport and the hotel cost me 10 euros which is a little bit expensive when compare to the bus outside the metro of barajas station to the hotel for which just cost 1.65 euros, this is the no.211, and also takes only 15-20 mins to the the hotel from the station
The staff was great, I came from a very stressing flight at 2 a.m. being ripped of by taxi drivers at Barajas Airport and the owner of the hostel was so kind and helpfull that the whole situation turned positive. was really the best it could happen that day for me.
Hotel was very clean and staff tried their best to help us The hotel is not in a central area hence you need to take the hotel bus to go to the metro or airport. However the hotel bus was very efficient
This Hotel offered convenience to Airport for early or late flights and airport shuttle (charged 10 Euros) which was most needed for my dawn flight. The accom is of very high quality and standard and rates with the best out there. WIFI in rooms and throughout hotel (free) was another blessing which is essential these days. Sadly there is little or no transport links to this hotel and nearest metro was Barajas, followed by long taxi ride to it. Free airport shutles could easily address this point however.
breakfast was a bit meagre- toast, juice and coffee
Stayed for only about 8 hours between two flights but it was perfect for that. Driver picked me up at the airport and returned me the next morning. The hotel was very clean and quite nice for the incredibly reasonable price. Would highly recommend for quick layovers with a one night stay needed. Very little English spoken by the staff
very freindly staff helpfull and you get what you pay for location
Good service, clean rooms, briilliant staff and value for money- Great extra services like Parking and airport transfers and pick ups. Breakfast could have been better!
The hotel was very attractive and in a very nice location, we stayed just one night en route for the North, the breakfast was very good, We shall return as we believe it will be a very convenient hotel for a visit to Madrid.
I liked absolutely nothing about the hotel. The room smelled of "shake and vac". The shower was leaky. The breakfast was atrocious.
Hotel location - close to my place of business. Pleasant staff. Enough parking places outside. Poor breakfast choice. Poor WiFi connection. I'd preffer to pay for good and reliable connection than have free but poor one. Heating control is not comfortable. For a hotel I'd expect more TV channels in Englich language.
free wi-fi internet connection at times very slow
Staff were generally friendly, room was clean and well laid out, fabric shower curtain stayed in place when using the shower and didn't cling like other materials. Generous spirit 'measures' great nibbles with drinks Very limited 'resturant' menu available - seemed more on outside board
The room was clean. The staff was competent and polite. The location was safe, reasonable quiet and within easy walking distance of the train station. Our daughter"s best friend was with us and our daughter (an au pair in Madrid) was able to stay with her and breakfast with us without any problems. (See below) Our room was too warm. This was probably a combination of the season (neither the heating nor the air conditioning were turned on) and the room location. The hotel location was quiet enough that we could sleep comfortably by having the window open for most of the night. There are no singles, only doubles, single occupancy (but see above). We live in a region with excellent restaurants, so the comparison is not fair, but the hotel restaurant was not what we would expect for a hotel in this hotel price category. (This does not mean there was anything wrong with the food!) On the other hand, the restaurant prices were in line with the quality, so we were satisfied.
Bruno the barman Trains too early for a late night in Madris
Location extremely near to the station and can reach to SOL in straight 30 Minutes maximum.The reception was extremely friendly and smiled to bring warmth.
pleasant friendly staff very good comfort and cleanliness one evening meal was very disappointing - very oily
The breakfast very good The WIFI was saturated
I have stayed here several times before having previously booked with Active before your takeover
the room and the pool
Clean and confortable Friendly staff Good location Bar service slow. Peolple left before being served
Basic business hotel, nothing more Terrible location with no interesting restaurants nearby. Hotel restaurant not great. OK breakfast (international).
Booked the hotel for a day stop in madrid b4 flying back to uk, with the intention of using the hotel pool.Hotel pool only open after 1730 which was of little use to my children.
The proximity to the place I wanted to go Their leaflet says that breakfast is served later in rooms, during the week end. I called several times and finaly, they said: No service at all... It was 9 o'clock and had to go to the restaurant..At least, yhey should write on their paper: No breakfeast in your room on week-ends.
Comfortable room, convenient internet Too hard to find the right location for a foreigner.
Poor food and overly expensive restaurant.
Staff were very helpful and courteous, facilities on offer were of a adequate standard. Generally a reasonably comfortable stay. No complaints
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
The hotel was modern, clean and the staff was excellent.
Freindly staff, great value, neat and clean.
Comfortable, clean, free shuttle, value for money.
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
Shuttle service,helpfull staff.
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
Facilities and service is enough quality
I booked online and read the reviews, I have to say that on arrival I was greeted in a very pleasnt way, everything was in order and it was a pleasure to stay there, I will rebook. Book with confidence. No, it was very nice. Well done all staff.
Unfair to comment as I checked in after midnight and left at 0900hr the next morning. Only complaint was I asked for tea for breakfast from room service and got green tea instead of breakfast tea.
Very good service, free coffie and cold fresh water when using internet in lobby
We did not know about the free mini bar and it was an added bonus after a long day travelling. The rooms are beautiful... really nice. I would, without hesitation recommend it... also located opposite a big shopping and eating area.
Modern, nice, clean and quiet 4 star near Plaza Norte 2 shopping area and MAD airport. Kind and friendly reception staff. Not a very large choice (and it couldn't be otherwise so i'ts ok the way it is) minibar drinks were surprisingly gratis which is a nice thing if you wakeup thirsty in the night/morning and want some cold water. Some things could be improved. Also window view is not hotel's best value but the hotel is still a good choice for incoming/outgoing travels via MAD airport and even if not close to any metro station i still rate this hotel at 9/10 given the value for money.
The hotel emplyee's are all very friendly and helpfull.Service in the restaurant and bars was good, just one subject to improve is the knowledge of foreign luanguages, the people in the restaurant and service should improve their English, this is not the case at the reception, their knowledge was good. The taxi driver who took us from the airport didn't knew this hotel, perhaps some advertisement?
Not about the hotel, but there had no information about our reservations made with through you. Thankfully, there was plenty of rooms available. About the hotel, we did not like the abusive prices for a cup of coffee and other breakfast items.
sleek and contemporary look...excellent amenities...close to airport
It´s difficult to find the way to the hotel. The restaurant and the parking, both of them are expensive
the style and design of the hotel
staff really polite, nice rooms
Excellent decor, Very limited evening menu and breakfast did not cater for for northern european tastes
very modern fittings were great very cool. If your going to be flying out of Madrid in the morning it takes very little time to get to the aiport from this hotel. they took an hour to organise the taxi
Quite modern design, small gym, good breakfast, very helpful staff
Discretion, availability of staff, very kind, excellent value for money the wi-fi should be free of charge
location was perfect for me I didn't like the modern style with glass and steel. It gives a cold atmosphere
Good and welcoming service, comfortable room, enjoyable food.
Staff friendliness, very modern rooms The wired internet had problems. I had to hack a few addresses before it worked. The wireless internet was paid, which didn't seem to make sense.
very modern, friendly & helpful staff layout of the room was strange with the bed in the middle of the room straight in front of large window
Ultra modern and very near for sightseeing.
It was a nice modern hotel
Excellent location, close to all historic sites so easy to walk around. Car parking was ample in locked garage. Good selection of food in the cafeteria. No
Beautiful design of rooms, wonderful sense of space and very friendly staff. The price / quality ratio was very good.
Good, modern room/bathroom, good design. Gym small but good enough for a general workout. Food barely acceptable. Too high priced for being outside of Madrid (Torrejon is a town of its own, separated from the Capital)
Friendly staff, nice room, free internet pc use. Gloomy corridors, uncomfortable bar area.
Nice rooms. Was not actually close to the airport, the cabbie said it was 20 km away. We arrived at 10 pm to the airport and we waited over an hour for the "free shuttle" which actually turned into a $55 cab ride once we realized the free shuttle was not coming.
quality of room furnishing very bad airport shuttle availability. Did not book it before my stay and paid 2 x 30 euro return for taxi. Thin room walls.
Modern decor and excellent bathroom plus location next to the train station but not at all noisy Slight odour in room (maybe floor polish as the floor was wood effect)
Clean, comfortable, next to a few shops and restaurants, next to train/bus for Madrid centre No wifi in rooms. Internet based on cable connection - the cable was very short and had to sit next to television to use.
Nice hotel in a not so nice town
clean, very comfortqble room, great value, very good breakfast have to book shuttle in advance. when we got to airport, shuttle was in use and had to take taxi to get to hotel- clerk was not too helpful about any other choices- this was one of the reasons we stayed there.
I booked this hotel because of the free transfer which must be booked well in advance. We were picked up at the mini bus point outside terminal 1 and they returned us to the Airport at 4.30am the following morning. It was nice to have the stress of getting to the airport at that time of moring removed. An excellent service well done. The meal in the cafeteria was disappointing. I ordered a hot club sandwich with chips but it was cold when it arrived and my partner ordered a pasta dish which came when I was half way through my meal. When the pasta dish arrived it was shell fish with black pasta and my partner hates shell fish so he had to eat the rest of my cold club sandwich and I ate the pasta. An english menu would be useful
Pillow menu - nice soft pillows. Nice shower room. Hotel did allow us to swap our first dinner for breakfast the following morning as we were due to arrive too late to have dinner on our first night. Half board was actually evening meal only, which had to be taken in the cafeteria (not the room). Cafeteria was noisy (loud TV) & smokey. Curtesy bus not available weekday nights or anytime over the weekend. Poor lighting late at night made getting into our room diffucult. No trouser press or DVD player in our executive room.
Room cleaners did well. Breakfast was good. Staff was quite friendly. This place definitely does not feature those who travel without a car. The nearest metro station (La Granja) is surprisingly far away, and this hotel is of great distance to the Madrid city center. There are essentially no pavement in that area. The Internet access was extremely expensive, it should be free or nearly free.
It was clean and comfortable. Parking was included so we did not have to look for parking or pay extra. Nice breakfast included also which meant we did not have to look for a restaurant early in the morning. Had difficulty finding hotel. More specific directions would have been helpful.
no dining facility after a long drive
Nice and clean, ca. 10 km from the airport Direct surrounding rather industrial, access by car only, difficult to reach.
staff were nice and rooms good and with a kettle, thats good
easy to reach to the Hotel.. The area of the Hotel. The hotels in Barajas are much better and convenient. This hotel would be used for visitor to ındustrial area in Alcobendas.
Close to my meetings location
Good value for money, quite, convenient The WIFI internet starts when booking it not when accessing it in the room but the staff was kind to revalidate my ticket
confortable rooms poor breakfast , expensive internet
everything - perfect location and hotel
The location was excellent. It was in the center of Alcala which is where most of the businesses were. The room had very uncomfortable beds and the room temperature was uncontrollable and extremely hot for our liking.
Great Location.Spacious rooms.Friendly staff. Although a very good breakfast it was a bit chaotic as only one person seemed to be in charge of breakfast and the attached cafe and bar which was very popular.
Proximity to Old town. Comfort of hotel. Lovely old bar. Friendly staff. Access to hotel. Car park 10 minutes away.
location expansive for services
hotel is close to center and main attraction (althoguh not properly a touristic city) Quality of breakfast was poor; room was a bit noisy as was on university square
The hotel was very central to the town, with all amenities close by. The bathroom was exceptionally clean and the staff were approachable. The hotle was very good value for money, and I would happily stay there again.
Cleanliness of the room, nice surroundings
Beautiful old building in the centre of a lovely historic town. Staff were rude and had no concept of good customer service.
The location in the historic centre of Alcala is excellent. Free wifi and a busy bar make this a good bet for a traditional central stay.
friendly English-speaking staff
close to the airport; receptionist helpful, kind, professional. not very good phonic isolation.
the hotel is cheap,the hotel staff was very friendly the distance to the airport is more than 2,5 km ,the taxi was 25 euro's and when we arrived there was no shuttlebus
Close to airport Dogs barking at night - constant and loud
Good location close to the airport. Quiet with nice bathroom.
The quality of the room was excellent, cleanliness, comfort etc. A high standard room. Also the staff were very friendly. The lack of refreshments available..eg no restaurant or bar open, just vending machines for snacks etc. Also the location from the airport was not what we expected.
Very nice rooms for about 50 Euro. The big problem was to find a taxi want drive to the hotel from the airport. The distance was too short and no buisness for them.
nice interior, good service, quiet place (despite airport is located very close), pretty architecture of building not mutch cafe or restorants near the place, industrial areas around there
it was nice. and had good food and was very helpful
Nobody can speak english or french, it was good to practice spanish !
Very friendly, helpful staff. Front desk manned 24 hours. Free off-road car parking. 20 minutes walk from Alcala centre. This did not worry us in the slightest, but could be an issue with children or the elderly.
The hotel promotion pictures are old and misleading. The hotel is dark, dingy and not terrribly clean. The rooms reeked of cigarettes and the managers answer to our complaint about the 1 st room was to move us to another room, but only after spraying an obnoxiously sweet deodorizer to mask the tobacco odor. What a dive. The hotel also advertises being only 15 minutes from the airport, but upon check-in we were informed to leave an hour. Ended up taking more than 2 hours due to rush hour traffic and we missed our flight. We generally stay in budget minded hotels, but would not recommend that anyone stay here!
Very friendly staff Breakfast not very good. Please don´t use bimbo bread.
A very spacious, comfortable room. Welcoming and helpful staff. Good location, free parking and wifi. Very good price for the standard of accommodation and service.
free parking was a plus, resturant was pleasant. no non-smoking rooms,
The bedrooms were clean and bedding decent. Bathroom gave me a good shower which is very important to me. Nothing. I thought it was great.
Very quiet place with a beautiful view. The golf course looked very nice too, though I didn't have opportunity to play. the swimming pool opens too late in the morning (11:00 AM) and *WAY* too early at night (7:00 PM???). It made it impossible for us to enjoy the amenity, since we were in Madrid most of the day.
wifi connection not working in all rooms
Very convienient location for visiting the Technology park (15 minutes walk) and the Railway station is only 100m. The cooked breakfast was disappointing - luke warm.
freiendly service poor wireless connection, disconnected many time. No wired ethernet either. Breakfast is not good as 4 starts hotel.
Good location if you have to be in Tres Cantos for business. The wifi works fine.
helpful staff; food was good; comfortable room; easy access from Madrid-Barajas air conditioning in room did not seem very effective and so I had to open the window and so I heard the trains!
helpful staff at check-in, clean modern design of building
The wireless internet is only available in the lobby. For internet in the rooms you must pay!
I am familiar with the location Definitely need to add comfort to their beds. The beds are extremely hard and not comfortable. They need new mattresses.
it wasn't an iron or iron service in the room or even in the hotel an a 4 star hotel should have it
I had 2 complaints 1) the start of the slope down to the garage is too accute as I grounded my car on going over it. 2) you should introduce a Pequeno desayuno for those that whant a little more than just a cup of coffee
Comfortable and well presented room. Free non-alcoholic minibar. Reasonable fitness room for size of hotel (3 cardio machines, a collection of dumbells and a Turkish bath - access on request). Good choice/quality of continental breakfast items. Free Wi-Fi in lobby. The hotel location, next to the motorway, is over 45 minutes walk from the rail stations and the beautiful, old town centre of Alcala de Heneres (which is definitely worth a visit), although there is a local bus - number 7 - from the hotel to the town square (takes 20 minutes - €1 each way).
it is a very nice hotel
Breakfast very reasonable Clean rooms and staff efficient and courteous.Hotel accepts dogs. Not one English lang sat tv channel.Hard to find location.
Size, cleanliness and comfort of rooms. Nice breakfast. A bit difficult to find
Hard to find, wrong address on info, one way streets. They had no trace of our reservation!!! but had lots of room. Hard to find the Burgos road out of Madrid.
Very modern and clean. It was also close to my destination. It is located in a fairly new district. It may be difficult to find public transport to get to Madrid.
cleanliness and comfort of the room After informing that we were working during the night and sleeping during de day, there was no effort to clean our rooms so we could arrive to a fresh one. A complaint but understandable... Expensive breakfast.
Good location given my travel plans - didn't have to go into the centre of Madrid. It was difficult to find given the roadworks underway.
Friendly staff and good service
No negative aspects regarding the hotel itself. Unfortunately it is located in the middle of nowhere...
Room was fantastic for the price we payed 17 euro for 2 han and cheese sandwiches with gone off bread and no suce thought it was a bit steap.
Friendly staff Location and poor wi-fi signal
Very business friendly hotel. Free quenching water and soda after a long flight was much appreciated. No real privacy in washroom. Doors are not made to close...more like a swing door.
comfortable rooms, adequate food area surrounding is not very developed
The hotel was very modern,had all the amenities we needed and was very clean The location was nt quite where I would have expected it to be.It seemed to be in ore of an industrial area.
modern rooms, free internet.
Very clean and friendly staff. After a long trip, the bath was very inviting and relaxing. For a non smoking room, the smell of cigarette smoke was most prevalent when the A/C was on..
good quality room, good services, Hotel in a somewhat isolated position..Food is average quality and I would recommend eating out.
Very contemporary rooms, comfortable beds. One of the nicest rooms we stayed in. Selected because it was close to airport. We arived after midnight and left at 7:00 a.m. so had no chance to use any amenities other than the room.
Good to be so close to the airport, but there is absolutely nothing around it. We used it only between flights and it was a great value.
Close to Madrid Barajas Airport. Close drive to Madrid centre. Shopping mall nearby. There's no metro nearby.