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The rooms were very large and comfortable and the staff extremely friendly
Clean, bright, friendly. Good restaurant on site. Nothing we didn't like. Would stay there again.
The friendly staff and the room furnishings
very spacious room with excellent facilities Be care full in finding the hotel. It is located in a very isolated area and make good planning to find the hotel especially if someone is arriving in late evening hours.
silence and location poor restaurant service and low quality food
The size and quality of the room and the situation of the hotel The evening meal on half board was very poor
Clean comfortable room, nice environment. Food was high standard in restaurant. Reception staff were more than helpful! The room service often took too long, food was cold, or delivered to incorrect room, or not at all. I will put yes to recommendation but would comment on downside too. Minor point - Would have liked dressing gowns, the others in area usually have and it saves packing them
The buffet breakfast was very good with a wide choice of hot and cold food. Unfortunately there are extensive roadworks being carried out for many miles on the approach to the hotel which caused everywhere to be a dust bath. There is no chance that these works will be completed any time soon.
Superb hotel close to a wonderful golf course designed by Seve Ballesteros.Just 15km to the beach in the mountains.
Beautiful views, very quietly situated, large comfortable rooms, professional friendly staff and good restaurant. good value.
The View from my balcony The room next door seemed to be used for airline staff and was very noisy early in the mornings
I enjoyed the beachfront view from our room. The room was clean and had what you would expect from a European hotel room. I'm not a breakfast eater, but enjoy a cup or two of coffee in the morning, was disappointed that there was no coffee machine in our room. When I went to the snack bar, I was unable to get a coffee to take away, I would have to sit there and drink it.
Suprisingly nice and helpful staff in view of beeing a large hotel with a lot of guests and traffic in the reception. Nice clean rooms. The beach is a cross the street :-) Fast elevators (we stayed at the 8th floor) Nice sea-view. Wery busy in the restaurant at breakfast during "rush-hour" but efficient.Nice selection and good food. Order your eggs by the chef, as you like them :-)
The hotel is nice. The view from the room on the sea is beautiful and you just have to cross the small road to get to the beach. And it is quite near to the center and train station. And the breakfast was good as well.
location,breakfast,facilities,staff. Parking spaces very few
The proximity of the hotel to the beach was perfect, just a quick, short walk and there your were. The room and the view from the room was excellent. The staff were extremely courteous and helpful, even helping me with my Spanish when I did not know the correct word to use. The cafeteria and restaurant staff were extremely friendly and took time to ask us if we were enjoying ourselves in Torremolinos and offering any assistance. It was a great stay. Absolutely nothing!
Good quality hotel across the road from the beach
Poor attitute of the people at the reception desk. Their lack of adhearance of meeting there advertised commitments.
The rooms were clean and comfortable, the balcony and view were great, and the food was very good. We had the breakfast option. None
The staff were very friendly and helpful. My hotel room was very comfortable and clean with a lovely sea view. I would definately stay in this hotel again.
Location is good because the bus station is very close the hotel and easy to move by bus. The training room eas out of order during our stay,but there was no information in the site and in advance.
We found the apartment very comfortable and the reception staff were extremely helpful. Also the prices of drinks etc didn't appear to be overpriced, unlike some hotels. Also it was a nice surprise to find that they offered cooking lessons!
Room was very clean, lots to do for young familys good value for money we would book again.
Everything is there, fantastic value for money , great service , comfortable room, fully equipped kitchen and fitness center with sauna. Can't say anything about the food, as we were on SC basis , but coctail bar was good too. Main and only inconvenience - no WiFi or LAN connection in the room. Hoped to do a few things while on holidays, but WiFi was only available in the bar, full of happy and loud people, which is very atmosferic, but makes it difficult to work.
excellent poolside area, plenty of loungers, clean pool, easy access to beach. room at front overlooked road and was a little noisy. some breakfast items could have been better - tinned mushrooms, no fresh juice etc
Quite a relaxing hotel,you could feel at home in it. Did not like the way two single beds were put into such a small space, too confined. Needs a rethink on the layout. No washing up liquid or washing up pads. A few tea bags and coffee sachets and a carton of milk in the fridgewould be nice. little things mean a lot.
i liked sea view , animation for all ages from kids to adults , appartment is very nice , clean , equiped .
a very relaxing hotel ,comfort and clean . it is realy a nice hotel.
We had stayed further down the coast and wanted another night near Benelmadena. We know the area very well and knew the location of the hotel and have always thought it was in a wonderful spot and we were not dissappointed. The staff were fab on arrival and allowed us to check in early . The rooms were ideal with everything you needed --shame we couldnt have stayed longer . Nothing
location of hotel also the excellent buffet breakfast
It is an exceptional pace to stay if you have children because of all the activities they have for them, we had to argue with them everyday to get them out of the hotel !! The staff that deal with the activities are very nice too. The hotel staff were helpful but they could have been more efficient. We never had bed linen for all of the beds and it took 3 times of asking before we actually got it. Also, every day our room key never worked at least 2 to 3 times and we had to keep going to reception to get it sorted which was a pain.
Value for money,pleasant staff,and good facilities . Activities and entertainment package excellent.
Very good place , with very good prices The receptionist of the night ask each time the number of the room before let us get in. The car parking
The staff were friendly especially Simon from the bar That hill.
Good for kids Room on 1st floor was really noisy at night as we were in bed early with our baby but would be ok if you had older kids.
Because I went with my family of 7 including 2 grandchildren 2/3yrs the hotel facilities for them were excellent, they are still singing and dancing to songs and talking about 'Benny' the tiger and want to go back again. Because we went in March the weather was hot but not hot enough to swim out doors, the indoor pool etc were very impressive and everything was free no extra charges. Very family orientated. Children facilities were great! I would have liked a seperate bar/room where no kids are allowed, just for a break for an hour or two or for people who have no kids.
indoor pool etc. location next to building site. maintenance of rooms i.e. second shower unusable, freezer door broken, one window didnt lock
The accomodation was very good,the staff always friendly. Breakfast was always the same,after five days of eggs and bacon,...
the kids playroom was to noise after a11.00 at night when you have a child with you
very nice and clean hotel and staff friendly. very clean and modern. food abit on the poor side and expensive and nothing much nearby.i would reccomend this hotel to other people if wanting a relaxing break apart from a really big hill to walk if going anywhere! food and the hill!
Residential location. Proximity to La Colina Railway station. 20 min walk to beach. Friendly staff
On the two occasions we stayed at this hotel we found all the staff to be welcoming and helpful and quick to respond to any difficulties we encountered. It was perfect for ease of access from and to Malaga Airport at the start and end of our tour of Spain There was no feature of this hotel we did not like.
very good clean hotel better then many larger chain hotels in area that are 4star rated and ive stayed in most but will only now book zen nothing
The room was fairly nice size and comfortable. There was an odor in the room that was not pleasant.
Really nice place, wonderful wiev and friendly staff!
Good price, location Shuttle schedule was too ridged. Too many stairs. Tile floors slippery when wet. Rain got into our room and my 3 year old fell.
we just stay for one night and it was ok we choose the hotel because of the airport it is a good adress
Nice looking hotel, quiet place and the pool. We could hear everything in the next room
Delightful hacienda-style building. Swimming pool. Accessability to airport. The mattress was extremely hard and was the worst I`ve ever tried to sleep on. Very uncomfortable night as a consequence.
The rate, and it was very quiet, and near to the airport.
location to beach,clean rooms,people did not reserve sunbeds so although not many sun beds you could usually get one.Excellent breakfast Some of the reception staff were surly/rude.Small pool, I was expecting activities for kids there were none.I thought it overpriced given lack of facilities.
The staff were very friendly, polite and helpfull
great breakfast, nice garden and swimming pool weak sound isolation between rooms
Its an excellent location with friendly staff who were also very helpful.
Room was spotless. Location was great-- right across the bridge. Were able to park on the street. Breakfast, included in the rate, was very good. Lots of restaurants nearby,
very clean, perfect location
going home there was no spar or indoor pool
Convenience for airport and visiting my parents
Location Lack of Ice Machine and Room Service. Front Desk staff uninformed about excursions and events in local area.
The location of the hotel was very good. Safety deposit box in the room The breakfast area needs to be redesigned. The hotel is not four star i would say 2/3 star no free internet acess. i did leave comment at the reception area.
food.good salection reception.some staff do not have time for you.
Nice stuff, Nice room, very close to sea...
excellent central location by promenade
Staff, location No wash cloths in the room
sorry but have to do this in English, my German is not so good. The hotel was very nice, rooms were clean and spacy, breakfast buffet was very good, bar was good and service was excellent. i would recommend it to everyone.
It was off season. So, hotel staff changed our room to a bigger room with pool and a little ocean view.
The situation and the facilities were excellent. The food was most enjoyable.
Good location with sea view room, great value rate including a very extensive breakfast. Free parking.Great location for excursions to the mountains or Gibraltar Torromolinos as a resort was rather run down and had an out of season feel to it, (early Oct). Cheap bars and resturants as a rule.No complaints regarding the hotel
location,location,location everthing you needed on your doorstep,beach,pools,shops ,resturants and bars all close by.
Location,pool area,entertainment,bars Food wasn't great,somehow without taste ...although quite a variety;parking space in the hotel is not enough at all- couldnt find a place during 4 days...
Location decor this hotel should be a 5 star. We thought that the staff could not be more helpful.We were glad spainish strike happened other wise we would have not have found hotel, This hotel was recommened my our friend and mary was spot on. Will stay again. Nothing
great location, very nice pool and grounds, nice rooms beds too hard, not enought english tv stations only news channels, gym equipment needs to be better maintained and oiled ( squeeks alot) area needs to be air conditioned, breakfast staff not personable at all,
An spectacular location on the seafront offering a great standard of food and facilities. Providing that old-fashioned 'Service with a smile'.
Spacious rooms, we changed from double standard to superior to have a seaview. Hotel was free with its bathroom amenities, for once enough towels available and cleaning very accurate too. Nice pool bar with lunch menu and staff. Beach service man very client orientated too. This al creates a nice atmosphere and made us feel welcome. The isolation rather poor, maybe due to all that marble? We stayed in the old building and the airconditioner was rather loud too. Had to switch it off in the wee hours to get some sleep. It functioned allright, though. We missed few hooks on the balcony to dry swimming gear. But maybe its because it would spoil the nice facade if clothes found hanging? The balcony ceiling being transparent...
Foyer and breakfast was excellent position of hotel was very good in my opinion. Hotel room was cleaned well. My room was very small and looked and felt "old / tired" I was expecting a much better room considering it was 4 star hotel and the cost. It also claimed it had wifi in every room this was not the case. When I asked the receptionist he just shrugged his shoulders and said not every room had wifi. This was one of the reasons I selected this hotel.
I enjoyed my stay at the hotel,staff were very courteous & helpfull. Great variety both in the morning for breakfast & dinner at night. hotel was spotless, grounds very well maintained.
I thought the pool was excellent, and the hotel was just what we wanted. Nice rooms and good breakfast. The beds were a bit hard for my liking, but I had a nice sleep in spite of it.
Close to the beach. Nice pool Food was just O.K.
the great attitude of the staff towards us,the poolside cafeteria and the quality of the food served reasonable prices having to leave as the hotel is closed till feb. next year
We chose the hotel because of the spa facilities which we found to be just as they had been described. Excellent location right on the beach within walking distance of shops, bars and restaurants. Reasonable prices in the bar and restaurant. Staff were courteous, well informed and had language skills. The breakfast buffet was definitely "4 star" with a wide range of foods to suit even the most discerning palate however the cereals were unappetizing, otherwise everything was of the highest quality and abundant. The plastic card on the table stating that food should not be taken out of the restaurant was tacky and unnecessary. One last point the Spa should remain open on all day Sunday and and all other days. Our room 520 unfortunately had broken tiles on the terrace which were dangerous to our bare feet.
decent night time shows cruzcampo larger , terrible
The position of the hotel and the friendliness of the staff Although their was a good variety of food, the quaity was poor and to see food which was served for one meal later mixed with vegatables and served again for the nextwas very dissapointing.
Having stayed on several occasions this is a very good hotel with excellent entertainments. Location is ideal for us with easy train access to neighbouring resorts. The standard and choice of food has significantly declined during the past two years which is very sad as this was a real selling point for recommendation previously and unfortunately very disappointing.
it was very good value for money staff were lovely no complaints
plenty of sun beds around pool no fighting for them even though hotel was busy staff very friendly location of hotel another plus as an english tourist staying there would have liked more than two english channels to watch
Staff friendly,location great, all inclusive good value. Hotel rather tatty! Food like school dinners but you get what you pay for! Good for 1 night stays.
value for money for all inclusive, lots of choice of drinks, food good choice. the weather but nothing to do with the hotel, I want to book this hotel in January and on booking.com there are no rooms for 4 adults although the room we stayed in room 215 would clearly accomodate 4 adults
Nothing Poor staff, really bad food, bad facilities
cleanliness and quality of food plastic glasses being used in hotel bar in lobby
nothing the hotel was horrible dirty and food was rotten and i will never stay there again everything
traditional Spanish hotel, lovely views but mainly a wedding venue. ideal for a stopover on enroute elsewhere and a refreshing change from large impersonal chains bed was too small and uncomfortable
The beautiful setting of the restaurant by the swimming pool.
Good location; super views of the mountains; friendly helpful staff; comfy beds. Room was dark and gloomy. Major works in grounds, trans-planting mature trees for new garden area, also concrete mixers.
It was a nice hotel, comfortable and friendly. Convenient for a stopover to or from Malaga airport. No
Nice location No food in morning un able to make tea or coffee in room no hair dryer
It was close to where our daughter lives and not many other hotels available in the area. Due to the location of the Hotel (campo) the staff did not speak english although they were friendly. The room was sparse and a bit noisy.
Quality of food Personel in restaurant
Spacious bedrooms, spacious lobby area, lovely outdoor pool area, excellent location for beach/marina, across the road from bus stop
Air conditioning had 3 speed controls but no thermostat so the room was constantly roasting, made it hard to sleep at night
Friendly atmosphere, good service. nothing
Pool area very nice and clean Some staff not friendly
Usual standards as we had been to this hotel previously.
The food and service in the restaurant was excellent and well presented. Location of hotel to beach and other amenities very good. Rooms a bit tired and in need of uplift
I love the location the lovely gardens & the staff.It is a lovely spot to relax & the food on offer is excellent. There is an amazing variety catering for all tastes. The buffet is constantly replemished so last into the dining room gets the same choice as the first to arrive for meals.I visited with my brother & his wife and we keep retirning. As a widow I was sorry to find on my receint visit that there is no single rooms. I have to pay a lot more for this holiday.
a pleasent place to stay. entertainment
I liked the hotel staff who were very friendly and the hotel was very clean and very well positioned in the resort lovely pools
The hotel is making good progress with modernisations and it's easy to see how much better the place is looking. The rooms are good and the air conditioning make them even more comfortable. The main pool is great if a little busy, and the view from the rooftop pool is impressive. Overall, the Cervantes offers good value for money, but don't expect too many 4-star frills. The lifts are painfully slow and there are not enough beds by the pool (I was annoyed so many beds lay unused but covered with someone's towel all day). Don't come for the food. It's not great and the queues are huge. There are lots of good restaurants nearby (to suit all tastes and budgets).
excellent location to center of torremolinos, modern hotel for the area, clean, good price The breakfast buffet was horrible, not worth eating. Better off buying breakfast elsewhere. WiFi in lobby not connected to to intenet and spoke to reception and they had no clue!
The location was the main reason for me.
some of the staff were pleasant but not all. not enough variety in the evening meal. hotel needs modernisation.
Excellent location. Friendly, helpful staff. Free wifi in lobby was so slow I was not even tempted to pay to use it in my room. After long layovers better arriving, all I wanted was to soak in a hot bath. Hotel has showers in rooms. Food varies from excellent to British.
The location was very good... close to metro train station and shopping area. Staff was helpful. Buffet style dining was good. The bed, while very much appreciated king size, the mattress could have been a little thicker and softer and the pillows a little more fluffier.
comfortable rooms and helpful staff we stayed half board and were disapointed at the lack of fresh fruit available at breakfast
The location of the hotel is best. Too noisy both from the street and in the hotel. Walls are too thin. Breakfast is nothing to brag about. We expect a better standard of a grand hotel.
Matress are horrible
it was at the centre of the city which was good, nice n clean. food was good the only thing that ruined our holiday was when we where told it had sat tv, but they didnt tell us that all 35 channels where in spanish and german and not one english channel to be watched esp in winter at nite time. The fact that some german ppl where aloud to sit in the sauna completely naked really made me feel uncomfortable,
Very good and nice hotel situated in the center of Torremolinos. Inside the hotel it reamins quiet and gentle, without any noice or rumours of the outside world. The crowdy town is left behind when you pass the hotel doors
Because of the location in the centre. There was no internet possibillity, which is very usefull.
The food was reasonable although the furnishings (sofa) were well past their sell by date and unusable although the bed was however comfortable. The flushing of our and other toilets was extremely loud but there was no filling of the tank sound that helped. Shame about the re-construction of the swimming pool that we were not aware of until we got to the hotel We were not able to sit on the sofa in the room because of extreme overuse and in need of replacement. The food was all right but it would have been nice to have had a hot meal. The food was spread too far apart and by the time you went all around the hall getting your meal and getting to your seat the meal was cold.
The location was close to plenty of restaurants and right on the beach. The refrigerator costs extra to have it turned on. It was difficult to find lounge chairs by the pool and the ones by the beach cost different prices depending one who approached you.
location Room was very basic
Internet services very bad
Location = perfect! Nightlife = incredible! Food = excellent! Pool was very dirty, no maintenance had been done for quite a while. the interior of the hotel was a bit dated a bit of refurbishment needs to be done to make it a real 4 star hotel and the fridge in room would only be connected if you bought 10 items from the list(more than 20 euros in drinks)
Location of the hotel was excellent, the facilities were also excellent. The room was spacious and comfortable. All in all this was good value. No
Buffet dinner very good no tea or coffe making facilitys in room and paying to get fridge turned on
Short distance to the beach. Nice staff. Free use of tower (depositum 10 euro) for the beach/pool. Change of tower coast 1 euro. Short distance to Bealmáda (marina). Bus to Torremolnos near the hotel. You must pay 2 euro x 10 (water/beer) to use the freezer.
It was clean.The food was good.The staff were pleasant.It was only a 10 min taxi drive from the airport. Not rearly
Location and much for the money The personal was not exactly intrested in helping out and they were not there when we needed them. A big minus was the system of the minibar where you had to buy 10 Items just to have them turning it on...
Very friendly and professional staff, nice courtyard and pool, location (close to the beach), cleanliness of room Triple room is too small and so are the beds, breakfast is quite poor
Breakfast was really nice, as well as the direct access to the sea
location, outdoor swimming pool. Annex room had no windows or balcony - only small skylights. Breakfast was very poor. Dining room tables were very dirty.
location is excellent - right next to the beach
Quite nice and peaceful place. Good location.
Excellent location: near the beach and not so far from down town. The staff is helpful and cooperative. Good value for money The dining room is too small to serve all guests. I had to wait available table in mornings sometimes. There is poor noise insulation in rooms in the main building.
I was particularly pleased with my room.It was clean, comfortable & spacious.I also found the reception staff & maid very kind & helpful I think that that dining room could be a bit bigger as most mornings it would struggle to cope with the guests so sometimes they would have to wait for a table to become vacant.
The pool was nice. The location was near to the beach. The aircondition was only on/ off (no control). The bed was not so good.
Friendly staff, close to beach, easy to find Breakfest did not last until the time it was presented on timetable, I hate it
brilliant stuff, perfect location & good quality-price ratio noisy