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Lovely brand new hotel - think we were the first guests so work still going on . Friendly staff and beautiful building and furnishings. A little too quiet but more guests arrived during our stay.
Restaurant quality very good. Bathroom looked good but lacked functionality...........to have a shower wet the entire bathroom. Very clean and comfortable room. No signs in town directing to hotel and hence very difficult to find.
Excellent location, beautiful surroundings, nice facility. The breakfast buffet was superb with very good pastries, freshly prepared eggs and a reasonable variety of items.
Good Location and facilities, friendly staff. Will certainly consider staying there again. The restaurant is to my opinion a bit pricey for the region
The lake is beautiful and the staff is young, friendly and happy
Parking charge seems high but parking spaces would be difficult to find close to the hotel.
Spacious well-equipped room, location close to the town centre
staff, especially Peter were very friendly and helpful. Just wish we had more time there.
Beautiful room and bathroom, firm bed with good quality bedlinen. The location was good, quiet yet right by the lake and park and close to the town with its bars and restaurants. Indoor pool and leisure facilities were great (especially when it rained) and the staff were friendly and helpful - altogether a very pleasant stay.
Everything. Great hotel, very helpful staff, excellent facilities and superb food and wines. Nice relaxing break. Close to town centre. Will definitly return. Nothing.
The mountain location, facilities and cleanliness Receptionist was efficient but not friendly.
comfort, quiet, nice staff room temperature : extremely hot
Quiet surrondings There's no lunch service or a the option to buy quick food & beverages
The surroundings and location were great
The location and the quality of the service Difficult to find the hotel and the bad state of some facilities
Staff very friendly and helpful,The breakfast was first class,and the room was immaculately clean.
The Half Pension dinner was very good The breakfast, was not buffet and it took quite some time to get a few slices of ham and cheese. The dining room was very hot.
Ideal for a 2 adults + 2 children sky weekend. Breakfast was correct in quantity and quality... and free for children under 10! The noise from the air conditioning system that was in a room just in front of ours (end of the corridor, first floor... Low price rooms?)
A cosy bar
Location close to the skii lifht, nice area and exelent for familys with jung kids,good skii shops around. The clean service is simple doesn't exist, just clean the floor but never under the bed, (plenty of dust)in 7 days do ot change the beds "cloth" and do not clean garbage collector.
Close to the ski lifts and the price of the hotel. Heated swimming pool; Lack of a bar and sitting area in the sun. Cleaning service included just making up the beds
Staff very very helpful and kind
very comfort room (Duplex), beautiful view, convenient fo family. fukk kitchen
The accommodation was excellent; warm, modern & clean - I like the fact that you pay per room rather than per person. The pool area & pool itself was not warm enough to use comfortably. The car park charge was a little expensive. There was no gym or decent restaurant on site. The approach road was v. icy & not properly gritted after snow
Close to slopes, clean, efficient check-in and room cleaned every day. Apartment was advertised as sleeps 2-4 people but not much further which gave you the impression of having 2 bedrooms, not a lounge room and a bedroom. So probably was better value accom on the mountain with breakfast included. Had to pay for access to the pool/spa even if you were a guest. Also if you have a kitchen in the apartment the very least that you would expect supplied would be a sponge and some washing up liquid....
Proximity to piste, ski school
The apartment was excellent. Spacious, clean and warm. Perfect location for skiing. And the spa is a bonus at the end of the day. We decided to pay 10 euros for a breakfast. It was very basic, the bread and rolls were not fresh and there was no hot food available. We will take advantage of the excellent apartment facilities during future visits.
The rooms are clean and is a family friendly hotel. The staff is very helpful. The food in the restaurant/cafeteria is average and would pass on the breakfast. there are better places to have breakfast in the town area.
the location, service and food at teh restaurant
The room was very spacious, comfortable and clean. The facilities in the rooms were good. The gardens were nice. It is situated next to a busy roundabout near the border with France and therefore, noisy with many passing lorries during the day. The pool was being renovated. It would have been good to know about that before arriving.
First class hotel in every respect. This is my third visit and will certainly go again in the future
Very quite, relaxing, nice rooms. N/A
Not much! Rooms too noisy and too small, poorly equipped. I paid for the Confort room, which in theory has an extra living room. This was more like a cupboard, and totally unsuitable for work.
Family atmosphere, good service, proximity to centre of town + boating lake
Lovely location, and comfortable firm matresses. Very nice breakfast, though if you are looking for a full english, then look elsewhere. Nice spacious living room area with a fire, so good chill out possibilities. the room was a bit small though and we were mysteriously put in the smokers area of the hotel, and I hate smoke, but it was only evident when we opened the door to the corridor, so it didnt affect me too much.
The facilities were very good, and the location was excellent.
Lovely setting, good views, friendly, comfortable. Spa and pool nice. No restaurant
The location,,the open area. the short distances to many places The acoustic is very bad.Too much noise from adjacent rooms. The lack of elevator
We enjoyed the swimming pool which was located in an upgraded glass house with beautiful views of the Pyrenees mountains. Very little interaction with staff and difficult to find someone to serve a beer at night, but maybe because the hotel was not so busy.
Location, friendly staff Smoking in rooms
Swimming pool, jacuzzi and sauna were all excellent. Breakfast was good.Staff were very attentive. Hotel has no restaurant but its location puts you within easy walking distance of the town centre so no problem. Rooms were comfortable but very dark wood used on the floor and seemed a little oppressive Thank God for SatNav. This part of Puigcerda is a maze of one way streets. Make sure you have a downloaded map at the very least. Worth the effort though.
warm and helpful welcome, within striking distance of ski resorts
Beautiful Bedrooms, very clean and Secure Car Parking
Helpfulness of owner. Spoke and understood english. Able to advise on area. Hotel is exceptionally clean and well decorated. On arrival the room we had booked which was the Junior Suite which said there was a seperate bedroom from the main bedroom/lounge. What is failed to explain was that this bedroom is only suitable for children as beds are only 2 foot 6 inches wide. Therefore we had to be offered alernative rooms which was lucky to be avaThere was no hot water on both mornings we stayed at the hotel. This was put down to the solar system. Once the boiler had been put on there was plenty of hot water. This is the only downside of the hotel. Outside of the hotel there was a lot of road works and many of the surroundings roads. Therefore after rainfall the roads are very muddy..
The room hwas nicely decorated and had a large window that opened over the town to view the mountain. Incredible view. Good breakfast and great value. We would have tried to stay another night but already had reservations in Girona. Would like to go back sometime.
very friendly hosts and elegant interiors. Excellent breakfast. We loved the hotel, but be warned, outside the season Alp does not have any decent restaurant to eat in, so trip to Puigcerda is almost a necessity.
small hotel, run by owners. Rooms exellent. Owners allways on site if required.Local knowledge good.No on site parking, but free parking nearby. Small village .
It is a pretty village, easy to find, and not too far from ski slopes. The hotel appears to have been recently refurbished. Staff are friendly and a good continental breakfast is provided.
Warm welcome - excellent, no fuss service. Great breakfast, excellent coffee! The hotel rooms were very warm -
the quality of food served in hotel was excellent also the rooms were nice some staff were unhelpfull
free internet. good breakfast the staff was partially helpful. the man was most unhelpful, rather rude, he knew i was frustrated, but did not offer to help. the hotel was far from the town. you either walked for 15min uphill or took an elevator as town was up on a hill. so not true advertising. not impressed
Good views from the room and the staff were very friendly and helpful. Location close to town and although on the main road we were not disturbed by traffic.
Hotel Bellavista was very inexpensive. The rooms were very basic but clean. Since the hotel is located on a highway it was very noisy expecially because my room was near the front. There was no air conditioning but it was impossible to keep the windows open because of the highway traffic. Also, there were very limited electrical outlets.
Friendly staff. Wonderful pool with view over the village. Close to many different and beautiful places in the mountains. Very good price for both accomodation and meals. Our room had a very large balcony with views in two directions. The road just outside, the main road to Andorra, could be disturbing.