Almaça Hotels

Fantastic situation and beautiful building. Where were the staff?

Nothing Does not smell good, furniture not changed since years, not well maintained hotel, absolutely not reached 5 stars standard

the atmosphere, historic building, the surrounding, the place the palace If we take into consideration the general European standard it doesn't meet the expectations of a 5 stars rather a 3 stars hotel If we compare to the Portugal standard it fits to a 4 stars hotel

Excellent setting, beautiful building & gardens Rooms should be modernized

Nice hotel, recently refurbished, now with modern room amenities but having maintained the historical spirit of the public spaces It was empty ... no athmosphere. Probably only a few (less than 10, I would think) rooms occupied.

The hotel is fabulous and has a lot of potential but the inexperienced staff (or poorly trained) who do not pay attention to small details do not allow it to reach its full potential. The young lady on reception had NO customer service skills nor did the maitre D in the restaraunt. The food was good almost gourmet but the presentation, lack of vegetables and service down graded it. The champagne we ordered arrived in our room at 11.30

location, historical building with renovated rooms Breakfast should definitely start at least at 7 in the morning. Having to wait on the door for breakfast until 8 is not ideal

I loved the food, it was excellent . The wine also was very good i didn't like the service and the pool closed

Children playroom Swiminmg pools Breakfast

Cleanliness, kindness of staff and hotel location. Due to the huge amount of guests, the breakfast service wasn't the best.

It was a big hotel, the rooms were spaceous and clean. The swimming pool outside didn't have any water in it.

Nice for family. Good outside and indoor swimming pools. Friendly staff. The staff was friendly, but we had the feeling that there is a shortage of staff, namely at the restaurant and bar. The children's room was not too clean.

Hotel cleanliness and food was very good. Very nice employees. The floor propagates too much noise and in the silence of the night that's very noticeable.

It was quirky full of old and interesting ornaments antiques and family photos. The hardest bed I have ever slept in. Apparently orthopaedic. The lady who attended to us spoke no english.

the decoration was impressive, as was the building and the rooms. It is a luxury villa left by the owners with their stuff inside. It's a piece of luxurious history. The caretaker was absent late for check-in and generally the hotel seemed abandoned.

met good people certain charm authentically furnished for some reson great numbrer of older lovely folks came to spend time at the pool etc though they had nothing to do with hotel. part of the reason to stay there is fewer customers not more.look for better options

Great breakfast, beautiful house and decoration (if you like antics) Room was a bit outdated, no service all time around

I could not fault the staff who were extremley helpful and nothing was too much effort. Excellent location for the town, restaurants and forest area. I feel the hotel could improve by cleaning the rooms more thoroughly, especially dusting and cleaning of the bathrooms at little more.

The staff are extremely helpful and could not do enough to help. Very convenient position in the town centre. Breakfast was good with a variety of options Although not terrible, the rooms could be improved by a good clean, especially dusting and the bathrooms to be cleaned for mould in the shower areas. This would increase my overal experience from good to excellent.

The hotel was good for relaxing in a peaceful enviroment. Hotel was more for older people than young families.

loud. not much insulation.

It is full of character, an once splendid 150-year-old mansion on top of a hill. High ceilings, quaint furniture, a pool set in a garden. Breakfast was scarce and unappealing, the ceiling in the bathroom needs cleaning.

Swimming pool and relaxed athmosphere It was a bit run down

Location and the age of the hotel. The staff were sometimes unfriendly.

The Staff speaks only Portugese and this Pension really needs some renovation, inside and outside.

Travel back in time. Very simple and honest. Calm, serene. Openhearted personnel. Interesting small town. Rather difficult to find in spite of satellite navigation... Quite worn down...