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All the staff were exceptionally polite and helpful, especially the staff at reception, and the restaurant was of a good standard.
The hotel doesn't look like much from the outside, but once through the doors a large, beautiful courtyard (very well maintained) appears. Nice pool area, and well appointed spa area. Fantastic meal at the restaurant. Very friendly staff. The location is a little "off the beaten path", and you need a car to get anywhere. Overall, a little pricey (both room rate and restaurant).
We knew this hotel from a previous stay 10 years ago, it was nice to find out that it still matched our expectations. The restaurant as good as ever.
Very nice and quiet! Excellent Dinner. Very friendly staff. Secure place and parking ground. Close to Avignon. Will come back...
The friendliness of the staff and the food was fantastic Need a map to get there!!!
The staff were very attentive and polite. The layout and facilities in the hotel were lovely and there was a lot of attention to detail. Lovely scented rooms.
Spa facilities, swimming pool area and the hotel grounds and decor were very nice. Staff were also very attentive. Free wifi in the bedrooms. My room was very small although I was advised of this when booking so can't complain, there are a couple like this, and based on other reviews, most rooms are larger (although this would cost extra to the 185€ we paid per night). My main issue was the cost of any extras in the hotel. Menu prices and drinks were extortionate even if it has a michelin star. Since it's a good 10 minute drive from Avignon, if you don't have a car, you have to go by Taxi, and for some reason that costed around 25€ each one way journey too, making it an expensive couple of days. Not sure if it's normal, but the taxi drivers seemed to start their meter when they were called by the hotel, so the starting tariff would range from 6.50€ to 8.50€ which isn't great.
Relaxing, clean and friendly Too expensive by far and poor location
We absolutely loved this hotel! It has lots of Provencial charm and our room was very pretty and spacious. It is the perfect place to stay in Provence if you don't want to be with all the crowds in Avignon center. It is about a 10 minute drive to Avignon and easy access to other areas of the Luberon region. There are no restaraunts nearby so you will need a car for sure. The hotel has wonderful food but is pricey. It has a great outdoor pool, indoor pool with spa, very lush landscaping and beautiful patios. Very attentive service and wonderful personel.
quiteness, close to town centre,spacious garden pool water was not heated and a bit too cold
Herve (maitre d' ")was particularly helpful. A very pleasant feeling about the hotel. The continuous breakfast "cafe" is also a good idea. Lack of mirrors in room for ladies to do obvious things for preparation.Also no plug for hair rollers in bathroom which was only mirror. What does a woman do!!!!!
As always staying in a Novotel hotel is excellent. They cater for children which is an added bonus. The hotel was lovely and the reception staff excellent. We will definately use this hotel again.
Very nice for a four day stay in Provence. Good breakfasts, nice resaurant. lovely clean rooms. Excellent, friendly, helpful staff Bed a bit on the hard side
clean room friendly staff plus good value for money
Location and security The pull out couch bed was unacceptable.
Staff is excellent. And, good location for the travel in Provance area.
Breakfast room staff was excellent, especially the lady manager! None
Comfort of the room, very good attitude of the hotel staff, good price during Holy Week, good location to travel around Provençe. In summary, excellent value for money. Location is good in the sense that it is very close to the highway to travel around, but it is not in a charming place (commercial centre area). However, it was also useful to eat at night, taking into account that we travelled with our 5 year old daughter.
Convenient location close to Autoroute. Helpful staff and very pleasant rooms.
Lovely peaceful setting and staff were very friendly and helpful.
Quiet Smelly bathroom, unpractical location
Dinner at the hotel was superb choice of 4 starters main meals and desserts.The staff were wonderful,friendly,spoke English.The hotel is a family run hotel. Breakfast room was a bit shabby,and food was good but not plentiful.Dining room was in need of cleaning,The dining room was a marque which was O.K. but floor needed to be swept more often,and generally spruced up
Room rather dark- not enough lights. Limited and not v child friendly menu meant we did not choose to eat at the hotel even though it was a delightful setting.
Quiet location with good communications to local places of interest None
horable conditions! +14° in the room. We were with child!! It was +14 in the room. Manager said heating is at max already and that's all! This is awfull almost not livable conditions. For EUR 90 sounds like a bad joke!
the hotel is beautiful. the room was very big. garden around the hotel is also very impressive . the toilet was not clean. blankets also didn't look clean. the draining in the bath wasn't working well.
Beautiful setting, garden just perfect and a nice pool. We had a nice big family room for two adults and two children. Breakfast was served in the beautiful garden. We also had a nice big balcony with table, chairs and lounge chairs. The young lady at the reception wasn't very friendly or helpful. She obviously doesn't enjoy her job. She told me that the breakfast buffet was the same price for the children as for the adults, luckily her colleague in the restaurant (and checkout) confirmed that breakfast is free for children.
Location The fact that the staff speak hardly any English - the Owner spoke fluent English but was not at the hotel except for two days out of seven. The place is really dirty and has two dogs always prowling around - our last two days we did not have the bed linen changed or clean towels or the rubbish bins emptied
Honnesty and good service
Standard of hotel A1 100% top notch, as too were the staff. Fantastic location, ditto premises and attention to detail. Totally perfect in every way, could not have been better. We will return.....
The service was excellent, the food was out of this world (congratulations to the chef), overall the staff was very friendly and helped regarding all our requests. Relaxed atmosphere No, we were very happy. Clients should be aware that although the rooms are very reasonably priced (semi-luxurious, I would say), the restaurant is very expensive. But it was well worth it. The food was stupendous.
Great Service and Food, very rustic and very french Air conditioning did not work very well in the room because of poor design
perfect kitchen and stuff, nice pool and atmosphere
We liked this typical atmosphere one gets in French Hotels et Chateaux, unique in the world. We also liked the central situation in the Provence, close to Avignon, very close to the highway. no complaints
The hotel is beautiful with excellent grounds. First class restaurant. The air-conditioning in our room did not work which made for a very hot night. Staff were informed but took no action.
The staffs of hotel are very nice and friendly. Dinner was excellent and especially enjoyed to see wine list which had a lot of reasonable priced bordeaux grand vin of good vintage.
Accomodation is very complete, staff is professional. The ambiance is nice (manor and chapel). Swimming pool relatively big. The elevator in the chapel is very slow and the carpet in it has to be cleaned. But this is a minor issue.
A charming inn rich with history. The grounds are beautiful and one of the best bathrooms we have had in France. A lovely place if money is no object, although we did get three nights for the price of two on the booking.com site. The meals were over the top expensive. We were seated in the dining room and the owner came in and told my husband he should be wearing a jacket for dinner. This embarrassing situation could have been avoided if the website had indicated their policy or strong suggestion for dress attire. Because of this, we chose not to eat subsequent meals at the hotel and dined elsewhere.
Friendly staff, cleanliness, excellent value for the cost
Room was good and breakfast was excellent No swimming pool
close to restaurants and shopping mall. The front desk counter was friendly and helpful the parking compound was dusty.
Staff very helpful especially reception.Food was very good aswell. Expensive for the quality of the rooms-the hotel definitely needs to be refurbished and updated.There were no lounges/sitting areas and the restaurant/swimming pool area felt very cramped.Overall very expensive.For some reason my booking (I cancelled and then rebooked at a cheaper rate) didn't reach the hotel-luckily the hotel had a room.We moved after two nights.
Staff was very kind. Make you feel the most important guest in the hotel. The room was clean and nice, exacty as I expected. Breakfast is too expensive.
convenience too many little things were annoying at this hotel 1) canvas chair on my terrace broke as I sat in it, should have been noticed as defective. 2) no light in closet, and closet door hard to open as bed side table in the way 3) toilet room no where near sink, hard to wash hands, 3) restaurant rather grim and food only ordinary (unusual for France) 4) poolside noisy and crowded 5) No newspapers in the morning as at all other good hotels 5) my bath tub and sink dribbled the water in and out...took 35 minutes to fill tub 6) did not clean room until 2:00PM
Away from the centre of the old city, which was packed because of the Avignon Festival. Peace and quiet with rest and relaxation by the swimming pool could be followed by a short drive into the centre and some sight seeing.
Silence, gardens and staffs Due to very weak signal reception, WIFI internet access is not available as described
Everything!! We had eaten at this hotel two years ago, and decided to spend a very special anniversary for one night en route to St Tropez. The room was very comfortable overlooking the beautiful gardens and swimming pool. Food was wonderful, tasty and well presented. A place to return to!
We found the hotel to be very relaxing and peaceful. The staff were helpful and the food very good. The only slightly disappointing item was the Breakfast Buffet. Rather limited and unexciting.
Good breakfast (for French hotel standards), good service in general, separate safe place for bicycles, good car parking service. Free public parking is an option. Room could be slightly more modern. Carpentras old town (hotel on the edge of it) itself is not one of the Provence's jewels.
The staff were very friendly and helpful and there was a nice atmosphere about the place.
Central Location - felt homey Not really. It was all good.
Very Nice hotel in the city centre of carpentras. Great place to start your vacation and drive arround. Nearby bakery and restaurants. Staff is very helpfull, speaks good english and friendly. Handy parking service. For a few euro's more upgrade to superior room that overlooks the lovely patio and away from the busy street. If you want to complain, you can allways find something. We found it a pleasent stay and good value for money in compare to french standards. Breakfast is very simple.
Good working airconditioning, which was one of the main reasons to choose this hotel because of the very hot weather in this region. The rooms itself was pretty spacious, except for the bathroom. The personnel was very helpfull and friendly except for one person, who made our stay very unpleasant. The bathroom was below standard.Very small and worn-out.Coming in at 0100 am the owner accused us of making noise and coming in to late. The noise was in fact made by another group of people in front of the hotel. This was not an 5-star hotel, he said. He treated us like a small child.There is more to this story, but I would need more lines for that. Very insulting altogether, he made no excuse the other day. a eviter a tous prix / Don't go here !!!!!!!!!!!!!! Slechte service, onbeschofd personeel.
Staff were very accomodating and friendly. Excellent breakfest. Parking was difficult to find (not in Hotel).
Close to everything I needed on trip. Hotel hosts were very helpful, and generous with their help with local questions and assistance with my needs. Breakfast room/food was varied and had something for everyone. Good service.
A good value, comfortable, friendly and efficient hotel, a short walk from the centre of Carpentras. It faces a leafy boulevard and the rooms are quiet.
Restuarant not open during our stay so unable to comment. Would proabably have eaten in the hotel if it had been open.
nothing old poor not comfartable room pay for the parking
The hotel is historic and beautiful. The main hall, stairs and our room gave an insight into how the wealthy would have lived. Peaceful, a lovely inner courtyard, and a balcony from our room.The staff member who met us was excellent. Breakfast was perhaps overpriced.
Really quiet, tastefully decorated and furnished hotel room, clean
The staff were very welcoming and had lots of good and practical sightseeing information. The ambience was lovely and the location was ideal. We will stay there again. No.
The staff were exceptionally cheerful and helpful, they made our stay fantastic.
I felt true hospitality, kindness in dealing with language differences, and genuine pleasure in every contact with the staff. I loved the breakfasts and the conversation with other guest who were repeat users of the hotel. It was wonderful, so I liked everything.
Friendliness of the staff, breakfast No drinks available, no mini bar, too expensive for what you get
Perfect reception, very nice hotel, charming atmosphere, nice breakfast, the hot chocolate was delicious
Excellent value for money, friendly welcoming staff, would definitely return there.
Great character of the hotel, friendliness and helpfulness of the staff, it was easy to park the car and very close to all restaurants etc. Easy access to other villages in Provence. Breakfast was overpriced considering they only charged 5 euros for a dog
It is a beautiful building, with very nice rooms and an excellent staff
Welcoming staff, decor unusual but very well done, excellent restaurant, good breakfast. No, great value for money.
Everything was excellent. Sitting by the pool was great. The hotel has an interesting design, in the provenceale style. The rooms are personalized and convey a nice feeling. The breakfast was also great. Huge mugs of coffee!!!
General feeling of decadence
Located at noisy street, non-clima.
very good michelin starred restaurant, quiet location in a garden the room was charged at 170 euros whereas the booking was made at 165 euros. This was only noticed later.
This is a beautiful countryside hotel. The room, the facilities and the view were beautiful. the air conditioning was broken and while it was fixed, the overall cooling at the hotel was not working very well during all our stay. Restaurant and breakfast are very expensive
excellent for money.The breakfast could be better,but it's ok for France.
Good breakfast and staff was very friendly. Room was small, but for the price, it was appropriate.
good environment The hotel stuff are very friendly.
very friendly and helpful staff made us feel welcome and want to return small room and bathroom
Car parking Hotel was difficult to find, small bathroom.
friendly staff,good cuisine,location not the top but avignon center easy reachable... to change tv screen...
It was basic facilities but good. Breakfast was good. Only the smoke odour in the room
close to highway to Avignon Rooms are tiny.
People welcoming you instead of credit cards machines. Canal +
Pleasant staff and comfortable room.