Pleasent location and facilities
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Very quiet ! Not enough international TV channels
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Location, English speaking staff Had to pay for parking
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
Great location, whole new object.
We enjoyed the friendly welcome with no detail too much for the owner.He went to great lengths to help us settle in. He also advised us about the area and means of local travel. There are no negatives only big positives!
The hotel owners are friendly and warm welcoming. The breakfast buffet had a great variaty to choose of. The room had free wireless connection and the location was quiet and relaxing. I arrived with a group of 8 people and we all have been very pleased with our stay over at this hotel.
Excellent service and a really big room. Ugly environment and we couldn't leave a window open because of the nasty smell in the air (pigs?).
very convenient, good value for money, nice breakfast
The stay at Birkenhof was wondeful and relaxing. The location is remote from town, so there are no traffic or other noises to cause disruption. The owners were extremely helpful and attentive. I have no hesitation in recommending this establishement.
The apartman was clean, comfortable and very roomy. Even the heating worked which was a major plus. The area where it is located is, er, interesting And the apartman is on the 3rd floor without elevator.
room was clean. the hotel was not as close to the city centre as I thought.
Stafff cleanlisness excellent Again not elderly friendly or mobility impaired, we had a number of people who had had knee & hip replacements and found no lift very unfriendly also spread out b iver a vast area
Friendly staff. Clean hotel. No lift.
Nice staff, good prices.
A bit scary location, feels very uncomfortable to go out in the evening...but inside is good and nice service although not very good with English. General note OK.
Very helpful staff, nice and clean room
It's close to the tram station and to the regional train station. (two minutes walk) The nearby, sometimes noisy red light district wasn't mentioned.
the staff personnel the room smell
The hotel is not near the center of Mannheim
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
Relativly Cheap The Bed and pillows are not comfortable
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
Loved the old town near by.
In general OK No gym at the hotel, a bit difficult to park
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
Located near Lueisn Park and the staff being freindely and very helpful No
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
Clean and modern no kettle in room
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
Nice TV, room very clean and well furnished.
The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
Friendly staff, quick and sufficient handling at checking in and out.Reasonable rate and very good breakfast facilities included in the rate. Interior of the hotel and rooms is a little bit outdated, location is a bit far away from the centre of Ludwigshafen.
Friendly and helpful staff Slightly too far away from town centre and amenities (bars, restaurants etc)
Quick response for all my requests
Location, quiet surroundings, excellent kitchen and friendly staff None
conference it is not a four star hotel, but its location is perfect
The only thing I can say is that the location is perfect, just at the door of HBF, seasy for the guest to Ludwigshafen Very poor air conditions, noisy, hardly work, the room was cold at all. No heater in the bad room, horrible.
Free undercover parking. Easy access to rooms from parking. Generously sized rooms. Breakfast area was a little crowded.
Price and location perfect. Carpark foc and free internet
Good location in Ludwigshafen for business trips, easy access from highway and sufficient parking facilities, close to the railway station, rooms are clean and big but outdated like the rest of the hotel, breakfast is ok, for one or two nights on a business this is a good hotel but I would not stay here longer than that nor would I stay here on a holiday Not a four star hotel, hotel is outdated and could use some renewal, rooms are not well ventilated, hard to open a window and the very old room airco/ventilation system is not functioning
The hotel staff. The rich breakfast The air conditioning system was not working properly and it is very noisy. Other people left the hotel for this reason but I only had to stay one night
The staff was very helpful in providing information regarding the Heidelberg Castle illumination. The breakfast was also very good.
nothing, it was the worst hotel I've ever stayed in, dirty, we couldn't sleep because of the noise coming from the cars on the street just like if you were sleeping on a highway everything
breakfast good and bountiful / dinner tasty / in a quiet street also the apartment parking spaces are poor
The hotel was in a good location and the staff were helpful and friendly. The Restaurant was very good
We rented an appartement which was very spacious for two adults and two children. The appartement did not (yet) have a kitchen. There was no refrigerator. The water heating system is not ok. It is only possible for one person to have a hot shower. The other have to shower cold.
Pleasant small town / suburb location. Spacious accommodation at reasonable price.
Apartment very nice and well furnished. The kitchen is equipped with everything you need, if you want to cook at home. Hotel staff very friendly. stop public transport at your doorstep. Bus very punctual and frequently excellent. Very enjoyable stay. Presence of pest insects like spiders, were everywhere in the apartment. Beds too hard, difficult to sleep on.
Value for money for the comfort we're staying and the owner is very cute. The pictures in the room.
Nice, comfortable, and affordable. Good value!
I just needed a place to stay for one night on a business trip, and this hotel was perfect - excellent location, and good value for the money
Quiet zone, car park included, good continental breakfast, friendly staff eager to help Some parts of the hotel smelt like no-one had stayed for a while. Once the water is left to run and the windows left to open for a minute or two, the bad smell disappeared.
Previous question - if you mean all accommodation in last year.
Very reasonably priced, conveniently located, clean room, nice breakfast. I did not have problems parking, although I parked on the street in front of the hotel (I believe a private parking was also available). Do not expect much, but is very suitable if you will only spend the night at the hotel. Although the place of the hotel is very convenient, be aware that it is not close to the city, unless you drive by car (I don't know public transport options). If you arrive at the hotel in the evening, be prepared that the staff will be dealing with customers at the restaurant. The staff serves both the reception and restaurant at the same time. Internet may not be accessible from the rooms, but you can sit in the coaches in a lobby, and access internet from there.
Very comfortable. Simple but cosy. You probably need a gps to find it if you don't know the area.
Courteous, friendly and helpful service. Good food.
Easy to find. Freindly with some English speaking staff. Good parking. Small room, but not terrible. Some minor damp on ceiling.
Very comfortable room and friendly staff. The description said there was a restaurant so it was disappointing to find there wasn't one.
good location for stopover - swimming pool and spa area are nice
Helpful friendly staff with excellent English.
Quiet place not far from Mannheim Rooms rather small
Helpful, friendly staff all spoke excellent English. Nice clean hotel with good facilities. Recommended.
The room was a bit too small, I expected a bathtuub in the bathroom since it was classified as a 4 star hotel. Difficult to park outside but eventually I found one. Breakfast room was crowded and some plates were empty
Paid for a "superior" room with "free movies and a small corner for coffee and tee," but received a standard room without those amenities. Did not notice difference until after checkout.
I believe that I was given a smaller room than I paid for and the gym was out of use.
The stay was extremely comfortable, members of staff were very pleasant, The resturant manager Christian, was the highlight of the stay, always very welcoming, made you feel important to him and was very pleased every time he saw us. Always a lift at the end of a hard day away from the hotel. Fantastic, wish more people were like him
The breakfast. The bathroom. Small room - converted loft space on the top floor. Restaurant closed at 10pm when we checked in. No nearby facilities. In the middle of nowhere.
I had my dinner in the restaurant. A smiling and welcoming waiter took good care of me. Besides that the food was very good. Comparred to other hotels, I think, that the room was very small. I had a single room, as it was booked for 1 person.
The large suite, the convenience of store close by to shop for groceries
big room there was nothing to cook with or to have breakfast (no cups,. plates, etc)
the price for the internet service is too much i think the car packing and the the internet service should be free as some of other hotel
The reception staff were extremely helpful
Good size room, good location, free and safe parking The bathroom was not bad, but already for some time in need of general upkeeping
Practical place to sleep. No more, no less.
Large comfortable clean room and staff who speak English and are friendly. We think it would be good to have tea and coffee and a kettle in the room.
Everyone was very friendly and the breakfast was great.
Short drive from where we wanted to go They were full so we didn't realize we did not get a non-smoking room until we tried to get to sleep and could smell the smoke remains.
convenience to local needs
You simply know what to expect at Mercure Hotels and their prices are average to medium level. Breakfast is quite expensive (EUR 13,= per person), while normally the average is about EUR 5,=-EUR 8,= per person.
Staff very friendly Close to town center,but room was very quiet parking free I always feel hotels over charge for breakfast, It's much cheaper to eat away from the hotel
The friendly help fom the lady working at the desk was outstnding the rooms in the hostels were bigger and allowed us more freedom
The staff were very pleasant and able to answer any questions in English. The room was very clean. Air conditioning would improve the quality of the rooms.
really nice staff, comfortable room and convenient location
The room was fairly large and nicely presented. It had all the amenities that I needed.
Breakfast room to small & understaffed
The staff were very friendly and helpful and the beds were comfortable
Very freindly staff Smoking not allowed in bar.
Only slept there - so at this point no comment. But the breakfast was very acceptable.
The staff were very helpful and pleasant. Rooms were very clean and comfortable.
The staff was the best part to the hotel, professional service, always helpful, and very friendly
No shower gel provided. Cigarette smoke smell in the room.
The Autobuses running 2 hours in the morning in frnt of the hotel fo nothing (heating of engine ) Hotel mgt must tell the to stop or leave
Very nice staff. Fine room. It would be nice though with a power-plugin for laptop at the desk.
Staff very welcoming, room clean, modern and quiet. Breakfast good. Parking close by for no extra costs. Nothing negative.
nothing around, very small parking (but possible in the street). Good for 1 night
Although the hotel seemed empty, and I ordered up room with separate beds. We got a room with shared bed.
Friendly Staff and Great Breakfast, clean room not enough parking space, no washclothes full size towels instead, needs an elevator, no slip resistance mats in the shower which was small, rooms are not sound proof, only two american speaking tv stations, bring your own soap
The staff were helpful and friendly and provided gluten-free bread which I requested as well a quiet room. The room was cramped and it needed to be spruced up a bit.
Very friendly staff, clean room, good breakfast It was very cold when I entered the room. The window was open. I put on the heater. After 1 hour the whole room smelled smokey. It had been a smoking-room before. I didn't sleep well because of this smell. As a non-smoker, it's very unconfortable.
Friendly, easy to find, staff spoke good English. Opposite tram stop for easy acess to main town of Mannheim
Friendly staff, comfortable room, good breakfast. My colleague had a smoking room when a non-smoking room was requested.
(1) The room (in particular bathroom) was meticulously clean, that means a lot to me (2) The non-smoker room was a real non-smoker, i.e. not alternating no
location I booked a non smoking room but given a smoking room which had the most horrific odour of smoking in it. Value for money 1 out of 10.
Stay was short and sweet - no disappointments save for no fig mustard with evening meal :-( See above
I liked the convienence to the city. I did not care for the idea that the food was so expensive and the choice was small. Also I think that something should be worked out with the city so that paying a regular rate for parking the car could be reduced or eliminated.
My room was remarkably small given the price charged. I should have been told that I would be staying in a tiny room at the time of booking.
A beautiful hotel in a lovely location, well maintained and very good food. Having to leave after only 2 nights.
excellent position and staff, spatious and quite rooms room service was not operating on one of the day during our stay; Internet connection was not free of charge;entrance had steps so we needed help to climb up with the baby trolley; it took several days and tries to get a confirmation of the availability of a babybed, maybe the email address on their website is not working
Beatiful building, great location, very modestly priced rooms, cheerful and attentive staff. Had a great stay there.
Hotel was lovely, staff were friendly and helpful and the location was excellent. would stay again Breakfast was very expensive
The staff were brilliant, the front desk staff could not do enough for you, the food was very good, overall I would give it 10/10, as would my travelling companion. My friend used the leisure centre and found it great. no, very thing was fantastic, a very pleasant hotel.
Dogs was allowed and without additional costs, Breakfast was very excellent No lift, elevator, Parking places was far and very dark
cnvenient, comfortable, very nice owners
Location in the heart of Mannheim, 2 blocks from the main train station. The building has character, the rooms are large and clean, the beds comfortable. Our room faced the front and the road can cause traffic noise. On Saturday night the street was full of party revelers, very loud ones. The party lasted until 4am. My husband used ear plugs, which I finally did as well. The noise is muffled by good windows, but be aware if you are noise sensitive, and ask for a back room.
Beautiful, large and clean room, beautiful and very clean bathroom. Good breakfast, excellent position, very kind staff. No elevator
Good location,near main shopping area (Konigsallee), and old town.(Altstadt)
the room was really clean, nice location and nice staff my room was on the side of the street, some noise from the street.
Clean rooms, pleasant staff, conveniently located, reasonable price. Rooms got very stuffy when it was hot.
Excellent hospitality Maintenance of some facilities maybe not enough
The hotel was comfortable and warm. The restaurant offered a wide selection of local dishes which were well presented, freshly cooked and very appetising. Selection of local wines was excellent for a small hotel.Nicely decorated, clean, quiet. No lift which could be a problem as all bedrooms are on first or second floor.
Very close to train station.