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The kitchen smells all over the place specially for morning – breakfast time. Cocking should be separated from dining area. If customers request any cocked food should not be prepared in the same area. Hotel should smell fresh with no smells of cocking and that's the first thing customers feel when they first come.
Hotel was excellent, staff outstanding. Shame there was only one restaurant open with limited menu due to end of season ONly comment to you (booking.com) is that you gave us the wrong phone number of hotel on the form!!! Please amend....
every thing wonderful none
location , service,
The hotel staff were very kind & helpfull. No.
very excellent hotel.. in St. Morits..
Excellent location, service and quality. Could not ask for better
Lovely Hotel, excellent staff. too upmarket for me.
One of the best Hotels I have ever stayed in. Service is impeccable, the staff are second to none, the Hotel itself is truly magnificent, would recommend it without hesitation. 5 Star plus. Nothing
The rooms were gorgeous, and the facilities were excellent. Terrific staff-especially at the desk and the concierges.
Hotel reception staff were fantastic, very friendly and helpful. Cental location close to designer shops. Hotel provided transfer service to train station. Excellent restaurant.
Very pleasant and helpful staff, nice restaurant, fine breakfasts, directly in heart of St. Moritz
Staff and location was central Teh room size and the wooden interiors
The place. Right in the center o St. Moritz, and not far from station. They got a shuttle from and to the station. The staff very kind and helpfull.
Excelent services, very clean, excelent location
I would like to stay in winter and to use sauna next time.
Everything. Could not fault a single thing. no
Location weak internet wireless signal from room.
wonderful breakfast incredibly hard mattress, a real nightmare
The staff at the hotel was very friendly. On arrival the Manager introduced himself and on departure came and wished us well...nice touch. The minibar in the room was included in the price. The use of the internet in the lobby was also for free. Location very central. The room was too warm and we could not get the heater off.
It was a very nice hotel in a very nice location. The restaurant attached was also very elegant.
Good hotel ,Serive is prefect ,hope next time ,thanks
Very central location of the hotel. Very good breakfast in a nice looking restaurant and friendly stuff.
great hotel breakfast needs to be improved and room service should be 24hrs
excellent restaurant. no facilities to make tea/coffee in the rooms.
Very good hotel,with tasty restaurnts!!!Perfect situation,unbelievable views on St Moritz lake and friendly personal!!!!will visit only his hotel next year!
The location and view was great - a little spendy but it is st. moritz. The smoke from the bars in the basement would drift right up the stairwells - nasty to say the least...............rooms are all non-smoking, but spent no time at all in the bars due to all the smoke.
The room was excellent, big spacious and luxurious. The Barmaid , who was from Scotland, made everyone welcome and was very friendly. The breakfast was very average but the service was not up to the best standard. We also made an enquiry about some travel arrangements to reception and they never got back to us.
great location, loved the whirlpool with the view, comfortable, friendly and helpful staff. the food was good in the restaurant but the ambiance was lacking.
excellent location and a top quality room additional car parking fee excessive
The staff is extremely helpful and friendly. The room was very comfortable. Happy hour was fun too. Watching the "tour" clients was very entertaining.
Happy and good mannered staff who were very informative about the hotel,St.Moritz and good areas to visit N/A
The hotel was centrally located in the shopping district and the shuttle came to the train station quickly. We were upgraded to junior suites upon arrival, which was a pleasant surprise. The rooms were very, very spacious and comfortable. The bar facilaties, as well as breakfast were both wonderful.
The suite we stayed in was beautiful with an amazing view and the staff was exceptionally courtious, professional, helpful and friendly -- of the 8 hotels we stayed in in Austria, Italy and Switzerland, they were the best
The location of the hotel is great.You walk one minute and you are at the ski lifts. One more minute and you are at Yves Saint Laurent shop :)). Very close to the train station. The hotel has a shuttle bus. Excellent staff. They help you in every way they can.The rooms are very clean. The rooms get turned down for the evening. Great view from the windows. In short we were very satisfied with the hotel and we got a very good deal at booking.com None
Everything was excelent. Service, the room, the spa. We were upgraded to a Junior suite with no additional charge. We realy enjoyed being relaxed into the jacuzzi with an awesome mountain view on the 6th floor (spa) with no additional charge. It was just excellent. Everything ok!
Excellent stay. The service was first class. We really felt we were taken care of. Great location in the middle of town, but also very close to the Corviglia lift. Best of both worlds. Spa is also very good after a day of skiing. We stayed in a Superior room - which was huge and accommodated us very well with two small kids. Food in the restaurant was also highly satisfactory.
Very friendly and helpful staff, everything was professional and well maintained. The environment is magical in winter and the staff made our stay wonderful. We enjoyed the personal and welcoming attitude.
The staff was extremely hospitable and competent and made each guest feel as though he/she were the focus of their attention. Their kindness over every small thing was simply fantastic. We felt incredibly welcome and pampered. The facilities were also great, as was the food. And the setting is amazing. No bad points.
The friendly and very professional staff, the atmosphere and decor in the hotel, the superb buffet breakfast
A very generous hotel: very good room, excellent food, good price for the half board, good wellness center, free bike use, free card for area cable cars. Very pleasant staff. Free internet only in the lobby and not in the rooms.
Service, silence, excelent and typical swithzerland breakfast and the pianist playing christmas songs (christmas evening).
I especially liked the high quality of my room: sufficiently spacious with plenty of storage space, a useful writing desk/table, comfortable chairs, and good lighting. And the buffet breakfast was wonderfully varied (although I found it odd that I saw no butter from your land of dairy cows--only margarine and cream cheese to put on rolls and bread). If I drove away for an hour or for the day, I was concerned about finding a parking place when I returned. But I always did.
Calm, Food, Service, ... the whole hamonious set! Cannot think of anything negative
The building is beautiful in a great location. Very comfortable and cosy room. Excellent food in the restaurant and a nice Finnish sauna.
Food, friendliness, facilities
only the location Rooms need to be renovated! they look cheap and at least 20 years old. Bathrooms the same. Old moquette on the floor too. Swimming pool looked also poor and old
Location in the centre of town was excellent,room was large and the bed very comfortable.Free cable internet was great as we were there on a Sunday and Monday of a holiday weekend and everything was closed.Breakfast was good.
Friendly, family run hotel with a tremendous atmosphere and excellent facilities. Great for ski-ing as the main lift is only 200 yards away. Staff very efficient and friendly. No
The hotel was clean, pretty and the food was excellent. Location was superb, just minutes away from many walks and right in the centre of the town opposite a beautiful river and near a lovely church and bell tower! The hotel is right in the middle of the town so parking is limited. There is a limited choice of restaurants cloase to the hotel, many being part of other hotels and they close very early - some as early as 9pm. While we were there there were some road works opposite us and they were very noisy which ruined the tranquility of the area a bit and the hotel staff had not menitoned / apologies for this on check in.
Well the location was excellent and the rooms quite beautiful but also quaint and the hotel staff were outstanding. They made every effort to help us and make us happy. We were sorry we could only stay one night but hope to go back next year for a longer stay. no.
Very nice and professional service. Very quiet location. Very clean sport facility. Free mountain bikes available. A little pricy, but it worth it. Excellent food, but only one menu available for the evening dinner. Wifi internet access only available in the library at this time.
This is a superbly well run hotel with friendly yet professional staff creating a relaxed atmosphere ideal for a short or longer vacation. The restaurant food was very well presented and a joy to eat. The wine list included many interesting wines not available outside Switzerland.
Friendly service, quiet area, still within easy access to St Moritz
The gourmet restaurant and the pianist woud be considered more than 4 stars.Some of the staff at the restaurant, the porter and the maids make a good job. Limited in size rooms/baths for 4 star.Poor behaviour by the owner/mgr that deals with problems by avoiding client asked contact, even by phone.A few CHF more is more important to him than building a client relation.He has a long distance to go for 4star management service.To pay for a Dbl de lux more than the rack rate I believe it is illegal.
breakfast I did not feel like staying in the mountains, apart from the bedroom, with wood and nice decoration, the lobby, living rooms, dining room were more similar to a city hotel than a mountain hotel.
very comfortable, big and clean room, delicious french cuisine with nice price in half pension.
clean hotel the reception staff
Food was excellent. Staff were very friendly and helpful. Room was clean and spacious. Room was too close to church bells which rang all night. Car had to be garaged which was costly and difficult to exit/enter. Bar was not well light and not staffed or used. General lack of communal areas/
It was good access to other villages. In short it was center. Like the quaintness of the town.