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Helpful staff, comfortable room,... There was no soap in the bathroom! Not at all helpful for washing hands. There were sachets of shower gel, but soap is rather more essential. The doors also closed quite noisily, and sometimes had to be pulled hard to shut - not great for a good night's sleep.
The hotel staff was very kind and helpful. Very important point for me.
Used contact lenses on the floor.
breakfast. quiet room. secure parking smelly curtains. tv not working
The staff were great. Very helpful and friendly.
1. Very welcoming reception staff who also gave clear driving directions to a local venue. 2. Modern decor of room - particularly liked the open plan/sliding door to en-suite which gave a big feel to room whilst still being practical in forming a division for modesty No particular issues
Clean and spacy rooms, big parking place, good accessability from motorway. No minibar and no bar in the hotel itself.
Clean, patrolled carpark, good restaurants. Good value, especially if you don't sucumb to the gambling! (You pay up front for your stay!) Truly excellent breakfast. This place is unexpectedly hard to find as called Hotel Casino on booking.com's website but in reality it is called Hotel PPPasino using their logo on all signs around the town. Try putting that in a Tom Tom!
Room, bathroom,breakfast Nothing!
Very kind and attentive staff. Rooms are well designed and functionnal. The open bathrooms gives a luxury look. Breakfast is above average French standard breakfast.
Great modern rooms with a fantastic bathroom and shower, in a complex on the edge of town with a casino, 3 resturants and a night club, well sign posted and easy to find
Excellent value. Very pleasant staff
Very good Hotel. All perfect.
Excellent room facilities - decent size and fabulaous bathroom; it was great to have a real bath!! The prices of drinks was on the high side
great room, big bathroom, restaurants (4) casino and a terasse nothing
Good basic hotel and service was pleasent ! The location was not the best.
The bed and the pillow was not comfortable , too soft - the room was stuffy as there was no airconditioning working - in the morning, check out was manned by only one person with a queue of business people
The hotel appears to be relatively new and everything is clean and streamlined. The receptionist was welcoming. 1. The address booking.com gives on the website is not the address required for the SatNav. I would strongly recommend that you accommodate this not unusual situation on your website and reservation confirmations, I.E. give the formal (mailing) address and the actual street address. In the case of this hotel, not even the city is correct. The hotel is actually in Rouvignes, not Valenciennes. I found a sign for the "Aérodrome" in the city, followed it, but then the signs ran out. I rang the hotel and the receptionist gave me the correct address. This situation adds unnecessary stress to business travel. The receptionist told me I should have referred to the Novotel website, but then I don't need to book via booking.com...
Good location for the traveller on the road (1-night stopover) in vicinity of autoroute. Clean & spacious room although mentioned as having airco in room, it is a central system that can't be adjusted from the room. it is not sufficient to cool the room at all during summer.
The hotel is very well located being next to the main Paris-Bruxelles A2 highway. I had an excellent lunch at their restaurant. No complaints
good spot, very close to highway so excellent for one night break, breakfast was good.
Good food and bedding Sweeming pool was one of the reason for choosing this hotel, but it was not open during our stay (broken), next time need to verify it with hotel during a reseravtion.
the quiet room and friendly staff
nothing breakfast/ bar service
On a busy junction of ring road, so continual traffic noise. Rooms too small for 3 people.
Very good facilities, friendly, helpful staff, comfortable rooms, excellent location. Nothing
the hotel was like anyother campanile hotel.we stayed there because it was convieniently located as an overnight for our final destination.
Easy to book in/out and access to car parking. Unfortunately, there was a power cut during our evening meal. This may be the cause of our steaks being served rare instead of medium!
Ease of access from Motorway. General attitude of staff. Limited menu for evening meal.
It was basic but clean and served its purpose. It was good there was a restaurant on site for an evening meal and breakfast. I booked this hotel because it said there were triple rooms and an extra bed could be added. I booked 3 triple rooms and 3 extra beds for 12 of us however this hotel does not offer this anymore. Luckily we had travel cots for the children to sleep in.
Pretty good value for money, good location and easy to find. Both bedroom and bathroom was clean and comfortable. Could do with some refurbishment. Pleasant staff but they could smile a little more...it makes such a difference...and costs nothing. (Just a constructive comment)
Fair enough for one night But it had that 'truckers stop' atmosphere
Very close to the motorway, the inhouse restaurant is also very convenient. Breakfast is ok. no minibar facilities
Very central when you travel to South of France and come from Scandinavien. Relatively easy to find and cheap As told I only miss a complete adress to the GPS in my car
Breakfast was good value Cleanliness could be improved
Bathroom ceiling and walls were almost completely covered with black mold, even in the guestroom there was mold on the wall next to the window. Towls and bed cloth were sticky from moisture. Bathroom lamp was not working properly even I asked to replace it the evening before. Receptionist did not speak English or any other European language.
The diner was really bad. The menu looks ok, but the way prepared does not even look or taste like food. Me and my wife both ordered diffirent plates, but both where not tasty.
The room was excellent having been recently refurbished. Breakfast was the best we had on a 4 week trip round europe. Manager was most helpfull in getting our motorcycle into a secure position at rear of hotel. Excellent all round. I would suggest installing hanging space within the room for clothing.
We came "late" and the reception was closed, but they had arranged for us to get in and get our rooms. Superb. Coffee and tee at the room - excellent :o)
All very kind staff thanks.It was a pleasure to be there.
Staff very helpful. Room big.
friendly staff the air con was broken in our room dispite the hotel promising that it would be fixed during our three day stay
staff very kindly
the staff the matras was uncomfortable and the fact that there was only one bed. One of us slept on the ground.
having a resturant bar service ended at 22.30hrs no in room coffee/tea .no breakfast until 0800
the hotel was very clean and the staff were helpful the hotel restaurant and check in facilities were closed at 6 pm on friday and sunday evening
friendliness and polite staff Restaurant and Bar closed at 6.00pm on Friday and Sunday, only open until 9.00pm on Saturday
Staff friendly, new interior
A refurbed hotel, so one of the new style Campaniles, with a wicked shower room and demisting mirror. To be honest, it was a great place to stay.
The staff was most attentive, friendly and caring. It's little details only but I liked that they remembered my name when I came for dinner and really had the well-being of their guests at heart. The rooms had recently been refurbished and were quite comfortable. A nice little hotel, would use it again. The food was not great French cuisine but it was tasty, well presented and the choice was good.
staff it was difficult to find, directions from the main routes would have been good
Breakfast had to taken by 9.00
Clean and bright with friendly staff and surprisingly good food in the restaurant. In a very commercial part of town, just off a roundabout on an business park/industrial estate type area. Not noisy at all, but not picturesque by any means.
staff and food excellent, easy acsess to motorway. Will be using again as overnight transit stop.
If possible I always choose Campanile Hotels. Things are not complicated there and the staff is friendly and helpfull. My colleages complained about the lack of shampoo in the bathroom.
Accomodation was ok as awaited
efficient friendly staff
Poor value for money, should have included breakfast in the price.
Good value for money, ideally situated in a quiet street in the town centre. The room was basic but comfortable. Excellent continental breakfast, with a good choice of fresh bread, pastries and fruit. Lots of good quality shops in an almost fully pedestrianised town centre which was spotlessly clean No offstreet parking available, nearby streets are subject of control by hourly payment during working hours.
Very nice atmosphere, with helpfull relaxed staff, we had several laptops along and a extra free wifi card wasn't a problem.
Hotel was very dated in it's decor, apart from the bathroom which appeared to be quite new, the fifth bed in the room was a very basic camp bed, which fortunately we didn't need. The only real complaint, which has nothing to do with the hotel itself, was the immense noise from outside, we faced the Notre Dame church, and until about 2am there seemed to be motorbikes tearing around the streets, then from very early in the morning was what sounded like heavy traffic, including large lorries, since the roads are very narrow, I can only think that the sound was ecacerbated by the tall buildings. The staff were friendly and helpful.
Charming hotel full of character - great way to immerse yourself in the middle of Valenciennes
useful local information provided by friendly staff
Beautiful setting,near the Basilica Notre Dame,with a short walk into town,where you find the delightful town square with it's many shops and cafe's.All of which are beautifully clean and very friendly service.
The Hotel staff were very helpful
Staff were helpful. Restaurant was good, good service.
Staff was excellent. Comfort room I booked was just refurbished. Other than the smell of new paint, very comfortable
We liked the ambiance and the friendliness of the staff. The Front Desk and Restaurant staff wre very helpful and provided good service.
The Hotel location was good, the staff were very helpful and could answer every question i asked, The private car park was difficult to use therefore i found myself using the street parking and continually have to buy parking tickets.
Hotel staff was always polite, and trying to assist for an enjoyable stay.
I appreciate good service and good location of the hotel; i.e. it was ideal for a business trip.
The structure of the room and the cleanliness, the fact that they gave the room before 03;pm
Location (100 m from TGV station).Price. Room size. Decoration (old style). Noise when the next room is being cleaned at 8 am
Clean, comfortable and helpful staff.
a very old house.. everything old.. but.. but.. exceptional friendly stuff..
The castle, the park, the serenity, the breakfast (although not included in the price), the clubhouse. The the breakfast was not included in the room price.
People were nice and very helpful. Our room was not clean flies were all over the floor. The hotel is too expensive for what it offers.
We loved the peace and tranquility of this gorgious chateau with its moated grounds. Excellent food, very friendly staff and unforgetably the magnificient romantic powder blue prestige suite. Our friends recommendations were spot on, we were sorry to leave.
Very friendly staff! We were 1 hour too early for checkin, but the reception received us without any problems... The restaurant is really good! We asked for a small version of the menu and this was no problem. Great garden!!! Room was very nice.Breakfast is normal (3 different kinds of bread, some jams, 2 kinds of cheese, ham, cereals, a lot of fruit, 2 kinds of juices) Outside of the hotel it is not that nice. But then you can go to valenciennes or the forest...
the food There was no staff and no food, no drinks for the evening.There was not one other person in the hotel but we.
Pretty hotel with an interesting herritage. The staff were helpful and friendly. The grounds were enchanting and delightful to walk around in the late evening. The food was not as good as one would have hoped given the setting.
Very Quiet in picturesque surroundings. Comfortable room with character. Excellent food and extensive wine list.
Although we asked for a non-smoker romm, we landed in a smoker-room.
Exploring the fortress. Recommended restaurant (Campanile, I think) Its site is not immediately obvious from the main road. May need clearer advance publicity.
Quiet, good value, friendly service, still very new and clean.
I was on a travelling holiday - I chose maubeuge for it's location from the port and as a base for the area I was wanting to visit (Luxemborg & Belgium).
It was well located for a one night stop over on the way to the ferry ports. i. Google was unable to locate the hotel address resulting in a 1 hour search around the neighbouring village. ii. The breakfast was not good value for money. The bread was a little stale and the cerial choice was very limited.
Very helpful and nice stuff, all english speaking.
Location, close to the railway station, clean redecorated rooms and bathrooms. A little bit to small windows (especially at fifth floor) and poor light i the rom (just the spotlights). Lack of WIFI in the rooms - only in the public area.
There was a water boiler with tea and coffee pulvers on the table in the room. Very nice idea! The hotel is well situated, the staff is very friendly (and speaks English), the breakfast is fine. I would recommend that hotel to my friends. :-) The water boiler was not very clean; There was no price list for the buffet-things in the room; It always lasted some time before the lights in the corridor with the lift got switched on; But these are small things. Everything else was perfect.
Convenience to the station and helpful friendly staff. Nice "homey" touches around the Puss in boots theme. Good breakfast. My room smelt of the drains .....! Also the sensor lights did not come on on 4th Floor unless you madly waved at the sensor - there was no night light ( safety issue) so I was plunged into darkness once the lift doors closed.
Very comfortable stay. Attentive staff and good location for our purposes.
The theme of the hotel (Puss in Boots) was fun. We had a great view of the station forecourt (doesn't sound exciting but it was interesting). The town looked worth visiting. We got a much lower rate by booking online, about 2/3 of normal cost; this was a good value hotel. Car parking was a short distacne away. We were lucky as the weather was fine so it wasn't a problem for us.
Hotel is excellently placed for the station, town centre and bus/tram routes. The hotel staff were pleasant and were happy to help with enquiries as best they could with the language difference. I was more than happy with the hotel.
The hotel was in excellent decorative order throughout and the staff were very friendly. The facilities in the room were excellent. No air conditioning.