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Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
Location Scruffy corridors and dark bedrooms
The location Furnishing of the rooms
המלון עובר שיפוץ בלובי שלא ידענו בעת ההזמנה, אני חושב שזה פרט חשוב לדעת בעת ההזמנה, זה לא היה קריטי אבל רלוונטי. 25-5-2015
Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
Check in/ out not very efficient
The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
Very relaxed friendly atmosphere
NH is the ground zero for Amsterdam
Location Being overcharged/ They cached my deposit and failed to return it! (50 Euros)
Good colours, style of reception and breakfastroon was pleasant, fireplace at receiption were really nice. No fitness room at the hotel. Wholefloor carpet is not same style than other things. Corridors ugly.
Great staff knowledgeable about area and willing to answer questions and provide direction. Rooms are clean.
The staff are excellent I do Think Ther price is high
WiFi did not work in my room (signal too weak) but worked well in lobby
Lovely comfortable room, nice decor, loved the dimming lamps. We had to queue to check in, and after our long journey to get there, we were tired and wanted to go up to our room as quick as possible.
The location and the quality, cleaness of the hotel
Hotel staffs were professional and polite. Free Wifi is a bonus! It will be nice if breakfast is included.
Excellent location, 3 minute walk from Amsterdam Centraal
Excellent all round! Will definitely stay here on future trips to Amsterdam. No iron or bathrobes!
The attitude and helpfulness of staff was very good. Cleanliness and presentation was good The location suited us very well The breakfast room was too much of a crush and could have been laid out better. The afternoon coffee and evening bar facilities were given low priority.
location, nice hotel
Excellent location, which is why I would still recommmend it. Not particularly good value for money. There were rennovations taking place making the room a bit noisy duraing the day. 30 Euro pp breakfasts are too expensive and should have been included in the rate
Very central location, clean, friendly, well-furnished.
I liked the location and the style of the room. We wanted to make some tea as it was quite cold in Amsterdam but there was no tea pot. We asked the service and it appeared the tea pot would cost us additional 6 euros. I think tea pot should not cost anything in the hotel of such level.
The location is perfect, walking distance from the train. We also walked both days from the hotel through the neighborhoods to the museum district and back. The breakfast and cocktail receptions were an added benefit.
Good location, helpful staff, nice bar.
Paid extra for lounge Lounge didn't have food available all the time Lounge should open at 5 am We were with my handicap father and the hotel lobby is handicap accessible but it would be a real problem if he had to leave quickly.
We thoroughly enjoyed our time in Amsterdam and couldn't have asked for a better hotel. Very comfortable, immaculate, great location, incredibly friendly and professional staff. Would definitely recommend this hotel for pleasure or business trip. nothing
nothing Had booking confirmation in-hand. Manager asked a ton of questions, asked me to email her the confirmation, wasted a half hour till she finally told me the reservation cannot be honored because their reservation system was already closed, meaning they overbooked and refused my reservation after I already showed up at the hotel. They wasted my time. They were rude. They tried to blame me even though all i did was book online. They provided no assistance in getting a different room in the city. Awful experience. BE CAREFULL ON BUSY NIGHTS, THEY OVERBOOK.
Good location, big and clean rooms,nice staff, value for money
Great central location. Nice, business-class hotel with good facilities and service. Ask for room facing courtyard, which is quieter than street side. Kayak price of $170/nt incl (very good) breakfast was great deal for this property.
Great location. great food, friendly staff. pricey
Location, Lounge, Coffee and goodies at reception Beds hard
Everything was excellent. Beautiful old world charm, large spacious room, staff was outstanding in every way with help on questions, places to eat and see and making reservations. No
Loved the hotel and the staff were incredible. Will always stay there in the future. Room are small but beautiful. Rooms facing the canal had very little storage space.
The beautiful classic design interiors. The room as well.
Well situated hotel with friendly and helpful staff. Reasonably comfortable bedroom, although small. Nice clean and well appointed bathroom. Hotel bedroom was rather small and paintwork on windows peeling.
The rooms were very nice and clean. The breakfast was excellent. The staff was very kind. My brother lives in Paris and is recommending the Hotel Estherea to any of his friends/associates who are planning to visit Amsterdam. The bar wasn't open until the evening. I would have liked to have a cocktail after I checked in...but there were plenty of places around there to have one - so it was not a big deal.
Good location. Not very modern. Adds 10 years to your life. People 50+ loves it I guess...
Location, interior design, breakfast, coffee/cakes, most staff Poor window, let in a lot of street noise, with what we paid for 2 nights (c.€380) they could buy a double glazed window (about 4 ft by 3 ft) which would be a big benefit for future users of the room. While most staff were friendly, the receptionist we mostly dealt with was businesslike/efficient rather than friendly. (my wife might use different words!)
Cosy, friendly staff. No problems no free wifi
Great view overlooking the Singel Canal Friendly atmosphere Brilliant location
I like the location, the services and the cleanliness of my room. The room was reely small.
location, staff customer service I had to go home early!
friendly staff & excellent buffet breakfast no room service
i found it very nice andthe staff were very helpful also the breakfast was lovely
The check-in staff (those specific two) they were great fun and welcoming and the cat. The hot (cold!!!) water in the morning and the explanations received at reception (i.e. a once off incident) not true. Every morning same issue all week-end. The lift- you can age 20 years waiting for it.
breakfast and location no air conditioning also step to bathroom
Location!!! Great breakfast with a selection of delicious food!. THe staff was also very helpful. The beds are little to narrow and too soft for me. The water in the shower never became hot, just warm.
Location and late breakfast No tea/cofee facilities in room
The staff was very cooperative The room was very small
excellent location, staff, breakfast, great rooms no
The location is very good, having a good access to anywhere from the tram station close to the hotel. The staff is indeed capable and courteous, but I rather wish them to be more leisurely.
We had a very nice room with a view on the canal;
Excellent location. Little noisy, little dirty:)
location, service, and room were great. We paid 30 euro extra at the hotel and had one of the two rooms we booked upgraded. one of the two rooms we booked was on the first floor. At first it looked terrible, but ended up being fine and three older kids stayed there and liked it. We stayed in a room that we paid 30 euro to upgrade to.
found the hotel to be the perfect location for our vacation in amsterdam. many of the things we wished to see were in walking distance and if not the hotel was very quick to arrange transportation for us. thought the room could be just a little fancier in appearance for the amount of money charged. otherwise - very confortable
The Pulitzer offers old world charm, excellant service, and all the luxury in modern accommodations anyone could ask for, I was thrilled with the hotel, and the morning breakfast was par excellance. The location of the hotel was for us, perfect. I just can't say enough. I've stayed with the Pulitzer before this trip and I will definately stay there again when I return to Amsterdam. I am in the restaurant business in the US, and because I work so hard at creating a special atmosphere and serving my guests well, I am very appreciative when traveling to be treated so well. . The Pulitzer does it right, from check in the check out! Thank you! Absolutely NO Complaints or suggestions.
Stayed here for business and it was great. All the required services and internet were available. As for comfort, the bed was perfect. My only discomfort was that it can get a bit too warm at night despite the heater being off. Also, I have to say that the hotel is beautiful and in a very nice location. It is very easy to find your bearings to find your way back and feel safe even late at night. Would definitely stay here again.
The Pulitzer was recently redesigned and it exceeded my expectations in almost every way. The location can't be beat. It's in a very smart area in Amsterdam with great bars, shops, and restaurants nearby. The design of the hotel is very chic. The interior courtyard garden is amazing. Everything was perfect except service at restaurant Jansz. Everyone was well intended but some people (hostess) abandoned post for several minutes and people were left waiting to be received and, &! My case, to collect my coat. This is one area of operation to inspect. Otherwise, everything was so perfect. I've stayed also at the Dylan hotel and Waldorf and I would say that this hotel is better than Waldorf because the design is so smart and not generic like Waldorf. And I would say it's equal to the Dylan. Dylan is also chic but has a more classic design inspiration. Stay here while it's still affordable. I imagine rates will increase once reviews and bookings start coming in.
The location. Lots of dislikes and for the price we paid, it is not close to the value that it should be.
great location, walking distance to most things, nice garden too much renovation, halls not very attractive
I spent there 4 nights with my wife, daughter and two grandchildren (5 and 14 years old). What impressed us most was the unique atmosphere of relax in the most heart of the city, unbelievably delicious cuisine at 238 restaurant and very comfortable pillows!!!! No, everything was perfect
Beautiful atmosphere, nice staff and amazing location Breakfast was poor and very expensive.
The location of this hotel is excellent, easy walking distance from train station, restaurants, Red Light District, coffeeshops, regular shops, bars and fast-food places. If you're going further a field then trams are just round the corner. Nothing
proximity to red light district tv channels available (not enough in english)
It was near everything in the city no
Excellent location to have as your base for your Amsterdam adventure! Everything superb
Extremely friendly and accomodating staff; free minibar was well stocked; club lounge was also well stocked and had responsive (if not intuitive) staff. Our room had a great view. Nothing
very nice hotel near Central station may the best confortable you can find in this aera
The friendliness of the staff and the promptness to respond to requests. The room was alwas very clean. This hotel is in an excellent location. I wouldn't hesitate to stay here again
Very nice room, good bed.
easy to access all areas of amsterdam ( very central location) No, everything was great, i enjoyed my stay and will book thier again when i return to Asterdam.
Location, price, excellent staff and wonderful building... This was the third time I have stayed at this hotel, and on both previous occasions I was allocated a much larger room than this time around... This time, the room we were given felt a little cramped, especially the bathroom. Also, the room contained only one mirror, inside one of the wardrobe doors, and there was only one bedside table. I will definately use the hotel again in the future for its excellent location, condition and helpful staff, but my fondness for the hotel has been slightly reduced because of the size of our room.
The staff Lack of information ,should make clear what the hotel offers .ie. breakfast not included no smoking signs ,never saw in rooms but rooms was clean and nice.
2nd stay, had a bathtub this time ++ Central location. Clean. Cheap. We couldn't have a smoking room, even though we indicated a preference for one. The rooms all seemed to have been renovated with hard flooring which made adjacent rooms a lot more noisy.
The only concern, was the checking in it seem too long and you did have 3 staff on. However th ques for checking in was getting longer as the staff seem to take telephone calls when attending to people checking in.
This is the place to stay for visitors to Amsterdam. Great location near everything. Great restaurants and bars near by. One of the better coffee shops and smart shops just a minute away. Nothing.
Location, freindliness of staff
I really like the decor @ public areas The standard double room that I stayed is not in a good condition, too dark and small for too many furnitures, wc was not fixed well, switches in room are not convenient and there has not sufficient lights in room particularly in bathroom, also the bath tub is too high.
Personalized friendly service, great location, excellent food and drinks, intimate ambience
Attention to detail, design, menu, service
Ideal for couples, Quiet and secluded. Very attentive staff. No
The hotel was lovely and the staff were extremely helpful. It was expensive but it worth it. If you are going to splurge then this is how it should be done. My room had a perfect view of the canal. I suppose some aspects of the room could have been a little cleaner but even still everything was great. They took good care of us.
It was a nicely designed hotel and the room was very stylish and comfortable. The shower leaked badly and was not fixed after we mentioned it. In addition, the room was impractical with insufficient space to put things away. Breakfast service was slow.
Excellent room, except the televisionset was seriously outdated and not in conformity with a 5 star small luxury hotel of the world status the terras, restaurant service of 2 of the employees was absolutely below standard with total disinterest. Questions asked during lunch service where either simply ingnored or responded too late
staff service and dining room room 23 in attic: electrics very hard to de-cipher! In bathroom, design prevails over functionality eg mirrors: size/location (hopeless!). Try shaving...near impossible!
Went shopping and to many, many museums. Loved the hotel! Not one complaint. The location was great, the rooms were great and the hotel staff was wonderful.
The atmosphere, the nice bed, the beautiful settings and the garden, the small cookies served in the lounge for you coffee I would prefer to know there was no door to the toilet before I ordered the room. The coffee at the breakfast could be "up graded" and put a toaster next to the bread, instead of asking the waiter to do it
Atmosphere No curtain in the shower
Nice location The room was reported as superior with queen size bed, though in fact the room was 6 sq.m. with a tiny bed.
The location is great. It's near to the train station and to the dam. I needed to laundry a pants and, despite of the price (expensive), it was very good. There was a nespresso machine in the room. There wasn't a breakfast. The room is small, but it was ok for two people.
The free use of PC and Internet access in the Swiss Office was great
This was a fantastic place to stay. I would recommend it highly. Convienently located near the train station and cruise boat landings.
Location was fantastic, very close to main shopping areas. Also, lots of pubs and restaurants nereby and within walking distance of everything.
Lady at reception was very kind give us information about where to go. They also keep our luggage after chekout for a few hours. You fill yourself safe there.
friendly staff nothing
Good location close to an event we were attending Television service limited and very poor reception. Shower was a bit low and cramped.
The hospitality of the staff the entrance of the hotel. you need to walk a distance to enter the hotel on the main street
nice staff very polite
Great location and good value
The location was excellent and the room tidy and clean. Sometimes the room was rather hot and we could not open the windows. The bed felt like it was tilting slightly to the ground??
Very good location, just off Dam Square.
very good location
Clean, quiet room the fitness room is extremely basic (2 slightly outdated machines)
staff and service nothing
Just about everything
The location was excellent and the superior room was of a very high standard. I had to pay the "Amsterdam City Tax" when I checked out, when I booked the hotel the documents said it was included in the price.
Nice hotel. Very well located. The cost for Inet is too high, as well as the cost of the breakfast. But it's a free choice!
I stay in this hotel second time! I like absolutely everything. First time I stayed with husband in most expensive deluxe room. Now in standard. But both of room are perfect!
Its location Yes. It took ages to walk from one side to the other and you had to do your ironing in a laundry roon close to the front desk as there weren't any irons available.
Staff and easy availability of bicyles for our use.
The location in a beautiful area of the city with good access to communication and travel links. The comfort of the accommodation and the most helpful and courteous staff.
The room was very comfortable and lovely and clean.The hotel was very central to everything but in a lovely area.
Great location. Very good and helpful staff. Canal houses are well known to frequent visitors. First timers with mobility issues (not my problem) should ask for rooms wiht easy access.
The hotel was clean. The air conditioning did not cool the room well.
We like the service the room & central location
Please write at least 15 words Professionalism of the staff and beautiful room No tea or coffee in the room and the room stayed quite cold
Nice hotel,excellent staff,good location!
Restaurant facilities and Staff were very good, Location in city also good One lift was out of use all the time we were there and the second one was out of action for a few hours on Wednesday 18 July with NO Apparrent urgency to rectify the problem
The room was too hot and you couldnt open any windows, asked for the heating to be turned off but no action was taken
Location When we arrived, I noticed that the shower was broken. I reported it 3 times and only on or last day we got moved to another room. The new room was fine however all we could hear was creaking floor boards from above which was very noisy. What really annoyed me was that the response to my complaint was not dealt with fast enough, and again the room was let again the following day and I am sure that the shower was not fixed.
The location, staff very efficient. The room (502). Not up the standard of a 4 star hotel for the price charged. In need of urgent re-decoration and a good clean. Bathroom, broken corners of mirror, dangerous and the toilet very badly possitioned and therfore extreemly difficult to use. I´d appreciate a reply regarding these matters as I may wish to visit again. Thank you.
The location. Service in the restaurant was very slow.
Good location, peaceful high cost of the room, lack of amenities
central locality was very convenient. room facilities were good. the lounge would have been better if there was a wine bar of coffee shop to create a better ambiance. my friends and I would have spent more time in the hotel if this was available.
The room was spacious. The bar was unique and it's at a good location.c Room was not very clean and smelled like it! Service at the front desk was usually slow and crowded, busy.
Ease of booking in, we arrived at the hotel about 11.00am and our rooms were ready to occupy immediately The digital television was not working in the room therefore we could not access the movie channel
great location, wonderful shower/ bath facilities perfect stay, only negative thing was that the evening staff forgot to inform the morning staff of our request for a late checkout - we were almost rudely ordered to leave the room until we explained we already made a request to leave later, and received only a muffled "ok" as reply! The receptionist was more polite. She called a few minutes later to confirm the request and offered her excuses for the miscommunication.
We liked a lot the way the hotel is decorated a lot, it's old classic style. Apart from that, the service was very good, personnel is nice and friendly. That the heating was switched off while room cleaning and you had to come back to the cold room.
Good value for the price and location in the center of town. Very nice staff and reasonably priced breakfast!
I had a lovely stay with very helpful staff in a cosy atmosphere. I recommend sipping a cocktail by the fireplace! Nothing I can think of.
The Staff were amazing and the bed was the most comfortable I have ever slept in.
Everything...! Staff is charming, the room #405 (bridal suite) is marvelous even located in the annex and the main building for breakfest is suberb...
Staff, Bed, Pillows:) Internet Access
very comfortable and quiet hotel room not very big. Considering the price, breakfast should be included.
warm and friendly welcome. Smaller room but cleen and beautiful. Nice breakfest and Special interior design. Room a bit small
Friendly and helpful staff, excellent location of hotel, rooms were clean and comfortable. The coffee machine was brilliant. Would have prefered to have a room with a canal view and located in the main part of hotel not the annexe
Stayed for 4 nights and felt it was our "home" . The staff was very friendly and knowledgeable of the restaurants and sites we were interested in.