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Very comfortable I did not get a wakeup call on one day, even though I requested one. Date: July 28,2007
Very good location; in the centre, but in a calm street. I liked the canal view from my room. Very good shuttle service to the airport. I needed someone to explain me how to switch on the central switch in order to have all electric appliances (including the lights) to work. It should be either connected to the opening of the door or made more clear. There was something strange with the pipes of the tap in the bathroom.
the sauna The price of the breakfast was a bit too much, the rooms were already expencive enough to include breakfast.
Great Location, nice facilities in the rood, good staff, very nice in general The waitress in the reastarant was once high :) Breakfast is too expensive.
People at frontera desk were really helpful, nice bar área rooms are modern and comfortable
The location is very good. Located in the heart of Amsterdam, there are many adventures to find that are just a short walk away.
Gorgeous interior in the heart of the old city. Breakfast was incredible and sumptuous. Staff are warm, friendly, and attentive. Location is fantastic. 1. Heating was a major problem. 2. Parking is a nightmare. 3. Shower hot water not as hot as it should be. 4. Complimentary coffee in the lobby area is absent, though one can pay EUR 2-2.50 for a cup. Should be gratis. Once this is attended to, this will be able to achieve deserved greatness.
situation géographique et le hall This is the list of the main bad points :
Location is very good. In the heart of the city. Few minutes walk from the dam square. Breakfast is very good and not too expensive. Air condition is not working in the room. Business rooms are in another building across the street. Rooms are small and not too comfortable. Parking costs 55 euros per day The room is expensive comparing to any other such an hotel in Europe. I was expecting much more...
The business suite was very nice: great bedding, spacious. The staff were helpful. The lobby had electrical and usb outlets. My room was in a construction zone accessible only by stairs!! And construction resumed right outside in the morning. They shouldn't put people there, or should start construction later in the day. I also found it a little odd that there would be no usb jack in a business suite.
Superb location, friendly and attentive staff, clean and comfortable. A very good value.
the hotel staff, and the hotel is close to important places
The location was excellent, surely in view of the visit to an exhibition tot the Hermitage Museum, but also in view of the lively neighborhood. No complaints
Excellent sympathetic staff, flexibility on requests and prompt aid on any question. Close to center (well located) and nice view. Old style equipments (furniture and heating), beds too soft (easily twist back) and twin beds on double rooms.
The location is excellent. The construction work in front of hotel.
The location was good for access to all of the city's attractions. The roadworks immediately outside the hotel and bedroom were intrusive, extremely annoying and unattractive. The only compensation offered by the staff was a pair of free ear plugs and a free drink at another hotel! The furnishings in the room were old, tired and shabby. the bed was stained and in places the room was unclean. The shower was poor. Their was no bar, and the reception looked less than 4 star. This is not a 4 star hotel, and I will be writing to the dutch authorities to question this rating. As such the details are misleading.
location they gave us a room with a shared balcony on the first floor which ment that who ever could have free access in our room through the balcony. we explaned the problem and asked them to assign us an another room with no balcony and what they gave us was a room next to the old one: sure there was no balcony but a window, always looking onto the same balcony, common to other clients. i work in the hotel business too and i have never seen such a dusty and unclean hotel room in my life. our stay was short and this is why i didn't want to waiste my time looking for an another place to stay otherwise i would have done it. this hotel needs a completely renovation and is no worth of its four star.
Great staff and good location.
the location and decor of the hotel The staff was clueless and did not know anything about the city. They were all students. All of the old staff was gone. The hotel charged $30 a day for internet service. This is a change from their past policy it used to be about $10 a day. Still high but tolerable. Their breakfast was very expensive and the quality was poor. I travel to Amsterdam once a year and always stay at the Doelen. Due to recent changes by management I will not stay there again.
reception helpful. The room smells old and the furniture as well. Despite the canal view the single is really small.
While walking in the streets on a cold, windy, snowy, rainy day, the thought of going back to the hotel was pure happyness, as the hotel is so warm and cozy, It starts at the reception, continues in the corridors. Even the pool is warmer than all the pools in other hotels, I used it in the morning before breakfast and before going to bed at night. The extensive opening hours of the pool are a big advantage. The breakfast is the best I travel a lot, stay in nice hotels, none of them compares to this one...best juices, best fresh fruit, best bacon and eggs, best waffles. I loved the hotel tour, especially the wedding chapel and the other room with all the wood sculptures. I also liked the library with the fireplace. Everybody was extremely f I would have preferred a smaller and softer pillow
Cleanliness, wonderful architecture and interior design, polite and proficient and friendly staff Nothing. It was perfect
The service was great, if I can afford to, Ill stay there again.
Hotel helps for every question asked and answers all in the perfect way. No dislikes.
disturbance during stay in room
Hotel staff was more then nice and helpful For a "Junior suit" (as booked and paid), the room was too small
I hated to leave. Staff and facilities were outstanding. Room was beautiful and luxurious.
Great location, helpfull staff, nice interior, cleanliness, convinient bed, complimentary water and sweets every everning, channel and garden view, etc. - everything! To escape any delay connected with checking out the next morning, I was proposed to settle the formalities in the last everning.
The excellent staff and our gorgeous apartment to which we were upgraded Would not include breakfast again; though lovely and convenient it was very pricey given the area. Otherwise a perfect stay!
Beautiful and comfortable hotel , Great helpful staff everything was great
Absolutely first class service. Could not do enough for you. Extremely comfortable bed! -
Everything was of a high level No
The staff were professional and extremely pleasant. The location was perfect to see everything Amsterdam has to offer.
Attentive and courteous staff - lovely room with views over city - would definitely stay there again.
This is a luxurious hotel located in the part of the Amsterdam. The service, the food and the staff were among the best that we have ever seen. We would love to go back there again.
Its central location, its friendly helpful staff, its comfortable rooms and pleasant atmosphere and there was no language barrier.
Location The breakfast that is supposed to be included is just teas and coffees. You have to pay extra for a cooked breakfast even if your room rate says breakfast is included. The radio in the room started playing on its own early in the morning for no reason, extremely loudly. When we called down for a porter to switch it off, it took him 10-minutes to stop it playing. This woke us up and we couldn't get back to sleep. The staff didn't seem to care about such a major inconvenience.
The service was amazing! Roland was the best concierge ever. He really made our trip fabulous! Everyone was so friendly Nithing
The fact that the hotel is located in a central area. The hotel has very good facilities.
The position is quite good. The bed is very comfortable. The hotel is far from being a five stars level. Small rooms, old furniture, noisy, no complimentary services, poor level of service staff. The price paid is too high for what you get.
The hotel in general, the room, view, location, staff breakfast was too expensive and too poor
Very good location, Nice minibar, Friendly staff I was not given a good room from the beginning. I lost too much time to give us an acceptable room.
Comfort of room and helpful staff
2nd stay, had a bathtub this time ++ Central location. Clean. Cheap. We couldn't have a smoking room, even though we indicated a preference for one. The rooms all seemed to have been renovated with hard flooring which made adjacent rooms a lot more noisy.
The only concern, was the checking in it seem too long and you did have 3 staff on. However th ques for checking in was getting longer as the staff seem to take telephone calls when attending to people checking in.
Location, freindliness of staff
This is the place to stay for visitors to Amsterdam. Great location near everything. Great restaurants and bars near by. One of the better coffee shops and smart shops just a minute away. Nothing.
easy to access all areas of amsterdam ( very central location) No, everything was great, i enjoyed my stay and will book thier again when i return to Asterdam.
The staff Lack of information ,should make clear what the hotel offers .ie. breakfast not included no smoking signs ,never saw in rooms but rooms was clean and nice.
Location, price, excellent staff and wonderful building... This was the third time I have stayed at this hotel, and on both previous occasions I was allocated a much larger room than this time around... This time, the room we were given felt a little cramped, especially the bathroom. Also, the room contained only one mirror, inside one of the wardrobe doors, and there was only one bedside table. I will definately use the hotel again in the future for its excellent location, condition and helpful staff, but my fondness for the hotel has been slightly reduced because of the size of our room.
The hotel and room were beautiful, and in a great location right on the Amstel river. Also, members of the staff were very attentive, and the concierge service was excellent. Breakfast service was late on a regular basis by more than the time range predicted by the hotel menu, and items were usually missing and had to be requested again.
I mentioned in my booking that we need three bathrobes (room for three was ordered) - hotel ignored this request either in boooking comments and after visit to the receiption as well. Strange way of hospitality
Great location, beautiful decor, good service not the best location for walking but right on the canal
This hotel is totally awesome! The hotel has beautiful exterior and interor and it is perfectly located along the river. I, with my wife and my little son, stayed at the executive room on the top floor, which was amazingly spacious, clean and well-decorated. The bathroom is also huge and comfortable and the shower booth had a window facing east and it was so nice to take shower in the morning with sunshine coming into the shower booth through the window. Then the breakfast was also so nice. The breakfast room is located just next to the river with a wooden derrace directly accessable to the river. In total this hotel is definitely worth 5 stars and I would love to go back again.
The room I stayed at. The fact that there was no reception but a reception desk and I had to wait to check in
The hotel was beautiful and elegant. The staff was fantastic. We enjoyed the location very much, being right on the Amstel River (canal) was great and it was not right in the middle of the busy areas.
The mints in the hotel restaurant were nice. The Internet service, although pretty expensive was decently fast. I didn't like the location of the hotel, it is not convenient for anything. Prepare to pay a taxi fare of at least 15 Euros to go anywhere notable. The hotel is old and musty. The service was almost non-existent. It's not a cheap hotel.
Pretty good location Overpriced and snobby. $50.00 to park your car on the stree per day and $30.00 for Internet. Don't go there.
a superb hotel with a michelin star restaurant "la rive"
I liked the friendly and helpful staff The hotel was over priced
Great central location. I loved the mini-kitchen. The bathroom, however, lacked a full shower door so the bathroom floor was constantly wet after using the shower. The room was very spacious, especially for a European hotel. The carpet and bedding color schemes were horrible.
Absurd! They advertise that there is a free WiFi in the lobby but in fact it is only for the first 20 minutes. On top of it, the bandwidth speed is additionally limited by their software to only 120kbps (about the speed of two dial-up telephone lines). They really made sure that they do not "overspend" on any bytes. Absurd! It felt as the whole hotel is incredibly stingy
Good location, we had a nice big room although asked for standard. Breakfast could be included or had a better price.
Friendly, helpful staff. Lovely room. Great location. Convenient, pleasant restaurant.
Sofa bed in room to accomodate young children
The hotel was very central and we were upgraded as we wanted a non-smoking room so it was very comfortable with a sofa - beds very good and nice duvets. Husband delighted to get BBC1 and 2 so he could watch the rugby and listen to the cricket highlights!
Location, staff very helpful and very friendly For the price I believe the breakfast should be included in the price ,
No bar, or comfortable lounge
Overall we had a pleasant stay, due to short notice travel we paid $250 per night whic is way too much for this hotel. The location was very convenient, walk to most tourists attractions and a tourist restaurants. The bedding was clean. Due to the urin smell in the bathroom the hotel gave us breakfast vouchers. This hotel is rated at 4, it is 3 star at best. The interior itself is dated, you can tell they have tried improving it by panting and cleaning the carpets. It is obvious a remodel is in order to bring it up to 4 star standard. I believe most European hotel turn off the ability to run the AC in the winter. With the windows closed the room became rather stuffy, we slept with the window open on the 6th floor with ear plugs in since the partying went on till 4am. The toilet had a constant urin smell even after having the maid clean with bleach and leaving us an air freshener. Maintenance replaced the sink trap but still smelled. My wife called the front desk for a simple question and front desk clerk by the name of Alessio(male with a beard) was rude and condescending.
The staff were friendly and very helpful. offered lots of information and tips for tourists. The rooms were bright, clean and the beds were very comfortable.
the service is great,the hotel is close to the central of amsterdan.
Staff very friendly and helpful at all times. Was very convient to town centre, and the trams, and Metro In our en suite there was no shower curtain, which made having a shower, awkard trying not to wet the floor (room 123)
friendly reception - wifi no elevator
The location excellent for starting city exploration wi fi access restricted one mobile device
We liked the room. The hotel was in quiet area, but still close to "action".
Staying on the canal - something unique to Amsterdam - and reasonably quiet. Not applicable
Beds were very comfortable, staff helpful and friendly, excellent breakfast, very good location.
location, location- the space of the rooms.... no shower curtain or door for bathing...
Got the (new) triple room - clean, comfortable, plenty of room and quiet. Very friendly, helpful staff, breakfast was simple but filling and included in the price, so great value. Hotel was easy walk to Rembrandtsplein and other main attractions. All in all, given the very reasonable price, highly recommended!
Excellent location, very comfortable. The staff is very sharp, attentive and friendly. The breakfast is great as is the self-serve bar. I wish they had a gym, though they can send you to a local gym a couple of blocks that's quite reasonable.
The hotel has a very pleasant and relaxed atmosphere - it's almost like staying at someone's home. You can sit by the fire with a glass of wine (included in the room rate) and read or relax. The breakfast is good, with an extensive buffet and hot dishes prepared to order. Because of the location, which is very central and excellent in most regards, taking a car to the hotel is not advisable as parking is hard to find and very expensive. I would recommend using public transport if possible - it is quite extensive and efficient in Amsterdam.
Great cozy hotel in a great location. Free beer, wine and evening cheese and snacks is really great. I would recommend to anyone to stay there. The wifi was a bid slow at times but perfectly acceptable most of the time.
Extra little comforts like free coffee and snacks.Breakfast included which was excellent. Staff very efficient. Only that i prefer a bath to taking a shower. But the shower in the room was a good quality one.
1. helpful, friendly staff 2. complimentary snacks and beverages 3. location
Central location within the city center. Hotel staff very friendly and efficient. Good breakfast. Good idea to have free access to coffee machine, drinks and snacks. However, for alcoholic beverages, we would have liked to have the option of paying for premium/better quality drinks. The room was very small and the "canal view" is of no real interest. No restaurant in the hotel so the choice for room service menu is very poor.
Staff were fantastic. The food/drink concept is very welcome and helpful in such an expensive city. Good showers. I would agree with some comments that the rooms are a bit plain. If the rooms had the detail and decor of the reception areas it would be excellent.
All-inclusive (mini bar, food and drinks at the lobby, breakfast)
It was central, comfortable, had a very nice breakfast and it's inclusive concept was brilliant.
An excellent location with very friendly staff and comfortable accomodation. The free bar and snacks in the lounge area made it a very sociable hotel too. Nothing it was excellent all round.
All in price drinks snacks and beakfast
The hotel is very central, staff is helpful and it's good value for money.
The double room was quite small, thought it would be bigger
The blinds did not filter the light well enough
The hotel is in the central of downtown of Amsteedam. So there are some coffee shops and super markets near the hotel. So we didn't eat very expensive breakfast. My room happened to be along the street and drunk guys' loud voice waked up my family at midnight. 15 Euro breakfast is too expensive. I am afraid that a small child can't eat food for 15 Euro. This hotel is not luxurious one that we have to pay that much money for breakfast.
Fantastic hotel in a fantastic location. Phenomenal staff at every level. We walked or biked to everything: dining, museums, bars and the zoo.
Treatment received from staff, some respect is due to clients! Very small room, could scarcely go around bed. Noise from lift and people in the corridors. High Price of breakfast.
Hotel is situated in the centre of the city, 10 min walk from Museum district. But in the same time hotel building is on the very peacefull street - so you can sleep well. Very poor breakfast. Also room was not very clean.
Excellent central location, friendly service in various languages !!!
Loved the location and the 'dutchness' of the street would have liked a double bed in the double rooms booked
very helpful staff no
Friendly and helpful staff and comfortable meeting room The cost of the breakfast (Euro 15) is overpriced. The bathrooms facing the street need curtains for privacy.
Good location A bit difficult to find
location, size of room, late checkout time The staff rang us one morning to find out when we were going out so they could clean the room....we felt a bit pressured to leave the room!!
Hotel is located in real centre of Amsterdam.
The room was very clean and quiet. Although our room was close to the lift we heard no sound from it.
Poor shower pressure. It was a smoking room.
The location of the hotel is perfect. The hotel is redecorated / refurnished so it's like brand new! Corridors could need a little more light.
Convenient location No bar facilities
The shower was poor and the hair dryer was weak - it was being replaced on the day we left!
Most of the Staff were nice and cooperative, The Triple room was in good size by european standards. the location was good approx. 7 mins to Dam square. plenty of resturants and cafes in the surrounding area. In the first day , we were given a triple room in the basement and this room was terrible by any standard, no air conditioning and no good airing and the most disturbing thing is that you will hear each and every word from your neighbors since there were no sound proof in the rooms, we asked for another room and it was better but the sound proof problem continued, which made us uncomfortable , you would even hear your neighbors when they close or open the doors and you’d think they are knocking your door, it was that bad. Another thing is one of the staff was really rude when I asked for changing the room she treated me really badly and when I came to the reception to continue discussing something that I discussed with her in the phone she was talking very angrily and she said it is strange of me to discuss with her something we agreed upon! What kind of customer service is that?? But I had her apologize to me for her disgraceful behavior. And told here not use such words with customers again. The hotel was undergone a changing from a 3 stars hotel to a 4 stars hotel, and they were too busy and it was very missy and disturbing, I think some staff didn’t realize yet that they are in a four stars hotel and they need to be up to standards in term of customer services and general attitude. I will never even think of recommending or staying at this hotel again. I have stayed in a lot of 3 and 4 stars hotels in Amsterdam and it was good hotels.
Friendliness and cleanlilness Lack of hot drink making facilities in the room
Hotel staff was great. Room was small but well layed out. Resturant was awful. Awesome smells, looked elegant, but food was terrible. Told the server and no offer of replacing or anything was offered. While view of city street was great, windows did not block out street noises.