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friendly staff, well presented and tasty food, convenient parking
nice staff smell of vacum cleaner
The meal at dinner Very poor daily cleaning.
The room was a nice size. The hotel is not 10min. 10 min in a car/taxi not on foot. This is not a business oriented hotel. No wifi in rooms and bad connection in the lobby. No air-conditioning if you visit in summer. I would only recommend this hotel if not for business purposes.
Courteous and attentive staff, clean and excellant value for money
Food was good Location was poor and no idea which direction to take to find facilities
Close proximity to TU campus Shower is without doors; TV set is outdated
Food Staff Location
Clean comfortable room w/friendly staff.
very good dinner offer.unusally foods - australian menu .Excellent ! Side- curtains are miissing in order to stop outside light .Noise from trafficstreet.
The stuff is really kind, the place is quiet, close to the castle, location is perfect (not too much sign to find the hotel), breakfast was delicious. I suggest only if you are interested for the surroundings and have to time use hotel facilities. There were no working wireless, only cable, which was about 1 meter. No minibar. 72€ is too much for the "whole" you get, especially if you only a traveler, and do not care about hotel facilities. Very clean, and modern, which is ok, but absolutely not familiar, not even friendly. A well designed "cube". Everything is square.
Very pleasant and helpful staff...lovely setting...thoroughly enjoyed stay
Room was ready, price was fine. Nonsmoking room was no problem. Miscommunication about the internet availability: for this price, I got a room where one could connect a laptop via analog cable or pay for a wireless connection. I assumed that "internet is free and available through a wired connection" meant "high-speed wired connection. They very kindly offered that I could work in their business center (next to reception) with my laptop for free. That would have been acceptable but *that* connection was down. I had to go find a connection elsewhere. (Their wireless WLAN/Wifi provider is Vodaphone, which has very high prices.)
The hotel is in a fantastic location, and all the staff made my stay very welcome. However, I shall be making acomplaint as I was charged for breakfast for 3 mornings, yet only went to the restaurant for breakfast on the first morning, and the lady at reception would not refund this money ! This has slightly tarnished an otherwise excellent stay at the Mercure. They only thing I did not like was being charged for 2 Breakfasts which I did not have !!! I informed the lady at reception of this but she just siad I had said I wanted breakfast - which I did for my first morning, but not for every morning. I think there was a breakdown in communication - though was shocked not to have the cost of two breakfasts refunded when checking out !!! If I can have a refund of this money, I would not hesitate to recommend your hotel.... otherwise I would have to avoid you and any recommendation as this would be very poor customer service and I would be frightened to use the hotel in future. I have therefore ticked "no" to below question, though would hope to be able to change this to "yes" !
Reception and restaurant staff excellent. Rooms very clean and well presented. Good location. No
Very conveniently situated for the centre of Chemnitz, and the surviving remains of the Old Town. Wonderful eating facilitgies on the top floor with great views of the city. We only eat breakfast there and it was very acceptable. Parking available in a reserved patch right outside the hotel. A good value-for-money place.
hospitality. clean room. fast reception. internet
Big hotel with walk distance to shopsGood staff and facilities
The location is great ... Right in the city center. Every thing is steps away! The room was a little warm for me! But this "for me" it might be just great for others!
The staff was very helpful and friendly, you where be able to go in and out the Hotel at any time of the night. They had a sauna (to bad i did not had the time) and the staff from the restaurant was very kind, and very understanding when your not good with the German language. Even that we had a 2x 1 person bed, we weren't be able to shove them next to each other to make 1 bed, when we wanted.
Mercury Hotel lies in the center of Chemnitz, the entire staff of the hotel was very kind, great panorama restaurant and i was very pleased with my room. Thank you for everything no reproach, everything was excellent, but i have one curiosity: what about the 2-nd and 24-th floors of the hotel? i didn't see their numbers on the elevator's panel
The staff were friendly and helpful and spoke good English. The room was large, clean and comfortable. Wifi was available for a small fee. The restaurant was excellent - very good dinner and a decent breakfast. The hotel is situated on a rather attractive square - and the region is really beautiful. All in all, no complaints!
The entire staff was gracious, welcoming and most helpful. Our accomodations were clean, comfortable and easily reached. Our stay was excellent.
Quiet location, proximity to shopping, excellent hotel restaurant/food, good service.
Friendly Staff Please upgrade the computer especially the screen
location, free parking, helpfull staff
To be totally honest, I did not expect to have the level of service from this hotel when I first made the reservation. I originally chose this hotel for the location and price but, the room was perfect, wifi was available throughout the hote and the food at dinner was spectacular and not expensive. Breakfast was also fantastic.
Nice clean hotel. Good breakfast.
Very convenient location (close to highway "4") for an overnight stay during travel to south Europe. Good value for the money. Diversified breakfast buffet.
Everything was an ecellent
easy location near highway
The staff were 1st class, always helpful & polite
The hotel is very clean and is easy to find directly off the Autobahn. The receptionist during check-in and out were very friendly and helpful when giving directions for places to eat in town. Inside the hotel is quiet and the room is very comfortable. I would recommend this hotel. The internet was not working so that was a bit of an inconvenience and the room was a bit warm especially since the outside weather was warm that day. Opening the windows fixed the temperature problem but let in the outside noise of the street. If you are not a light sleeper then this is not a problem.
Easy to find located very close to the motorway exit, but still very quiet. The breakfast is average quality.
Renovated rooms, very good breakfast
We were really impressed! The hotel was comfortable and incredibly clean. Real good value for money. Would highly recommend this hotel.
Very nice staff and good breakfast. I recommend this hotel for anybody who travels and needs to stay for one or two nights.
Ok distance from sachsenring Hotel is located next to a church, and the church bell is ringing alot. I had to bay 40eur extra per night for extra bed
Excellent Staff. A more international breakfast menu & a fridge in the room would be worthwhile improvements. It was very hot weather some of the tima - air conditing would have made our nights that much more comfortable
staff were very friendly, food was excellent, convenient location for our planned trip. overall, a great hotel you could feel the mattress springs on one of the beds in our room and it could due with replacing.
Staff very considerate, friendly and helpful, pleasant restaurant, well-cooked local food. Clean, tidy, not pretentious. Brekfast a little monotonous and unimaginative
Hotel was close to railroad station and walkable distance to centre. The neighbor hood was quiet. The restaurant was good.
no free internet.....
Short walk to Bus and Train stations, I enjoyed a meal in the excellent restaurant at the Hotel. Friendly staff. Breakfast was adequate but limited.
Not far from the railwaystation, pleasant atmosphere, good breakfest
Within 10 minutes walk from railway station and city centre. Hotel has a good restaurant attached.
it is good if you want to stay there for the night and very convinient from the railway station. When i arrived at 21.00pm the hotel was closed. i called at the intercom and there was no one at the reception. also someone came after 10 minutes after i was standing outside the hotel in bitter cold and they said they did not have my reservation. with great difficulty i could convince them that i had a valid reservation. the night staff could not speak english.
very handy for bus and rail stations as the best you can say about Chemnitz is it's a good place to get out of. there is little to offer unless it is needed as a base to visit the countryside around. the hotel is a jewel in a very depressed city. the buffet was as beautifully presented as i can recall, and the restaurant was excellent. superb value.