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The welcome, the pool and breakfast
friendly staff, good central position The executive room was very small though well equipped.
I'm not prone to negative reviews--but felt compelled to write this one. The staff is terrific--but otherwise this is a vaguely dirty, slightly gross, mediocre hotel. Breakfast was badly done and in a large ballroom with dozens of pensioners on holiday. The room was badly stained, unkempt, with one of the worst beds I've encountered in over a million miles of traveling. Avoid if possible.
the location fo the hotel was fantastic
friendly, helpful staff. Good food Hard bed
I liked the internal archtecture of the hotel.which was classic and tasteful. The sash windows rattle during the windy nights.
central position bed too small for 2 people
The ocation was good but hard to find The staff were not very friendly and when we arrived we had to get housekeeping up to clean the toilet, there was crusted grim under the rim, hey did fix as soon as we asked but it was obvious that it had been there for some time. On his I would not recommend
The log fire in the foyer as it was freezing weather at the time. A warmer more welcoming sitting area in the bar is necessary.
it was handy for the shops and the night life would deffinatly stay there again
Wasn't to pleased with room it said deluxe, wasn't very deluxe to me. Breakfast was awful think it was cooked in deep fat drier.won't be staying again. Breakfast and room
Great location, central to night-life. Understand that if you book here it can be noisy. Unless you are too drunk to notice !
Centrally located, helpful staff Near to night clubs, first room very noisy, asked to move and 2nd night was fine.
It was close to the station and had 24 hour service. The room was cold and a bit basic
Good location Poor shower always runs cold and hot
Its location in the centre of town, its value for money price, the reasonable check in and out times and its simple but comfortable and well equipped rooms.
Handy for the station as was due to travel early following morning by train on a business trip though weather in end prevented this
Courtesy and friendliness of staff was very good
Good central location and suprisingly queit considering we were in the main "Clubbing" street Pillows a bit thin and no spares in the room
An Ibis is an Ibis. Cheap internet/tv/movie package. Police presence in reception for most of the evening provided extra security! An unfortunate incident in the bar led to the bar being closed early and the opportunity to spend some time with half the Cumbrian Police force discussing the merits of policing such an area whilst their colleagues dealt with the incident.
Central location! Right in the middle of all pubs and restaurants. Spacious room Shower was interesting, though flooding bathroom was easy to do. Breakfast not included and £7 for continental so didnt bother
very nice contempory surroundings excellent food
The good sized rooms, the quietness and the attentive staff. The food was also excellent and beautifully presented. The restaurant was very quiet while we were there and we felt it lacked atmosphere. Maybe this improves when there are more guests.
Spacious Room not very nice sausage at breakfast ,otherwise food excellent
the hotel was excellent. no pool table,the bar was very expensive,the menu didnt have much choice.
everything was outstanding non smoking
The hotel was modern & comfortable with good food The breakfast I believe could have been better if it were cooked to order not buffet style. This would be my only suggestion for improvement.
The staff were very friendly, the hotel was stunning the food was perfect and i would definalty recommend this to anyone going to Gretna Green.
price Would be good to have a gym
location,bar,food, maybe, more staff or a little more experienced
Contemporary hotel, fantastic food (best steak ever!), very friendly & helpful staff Couldn't find the mini-bar!
We were given a cottage room. Outstanding
location of the hotel and the general feeling of the hotel made it an enjoyable stay.
Staff ensured there was a good atmosphere throuout. Leasure facilities were better maintained than a lot of the larger more expensive chain hotels we have stayed at. Even the downside of a wedding reception was well managed as we were given a room as far away from the event as possible.
Everything would have been good except there was a wedding on and the noise kept us awake till gone midnight. Our room was directly over the reception and it would have been better if we were elsewhere in the hotel.
Staff were friendly and willing to listen No
It was great as a halfway stop for us, i also found the hotel very relaxing but family oriented at the same time. We will be back :) We had Breakfast delivered to room and there was no where to put tray apart from bed which is not ideal when you have children and wasn't to impressed with breakfast!
The quality of the food and wine in the bar area was of a lower standard than we expected
very pleasant staff, clean rooms, lovely village/country location steam room was out of order, only 5 choices of main course in the restaurant at night time.
nice well planned room. good reception and dining room staff. good pool and health centre. had to step out in rain to reach main part of hotel from room.
The location to Carlisle was very convenient as we were en route to Scotland. Closeness to a railway station means we may visit again and travel on public transport. Setting and food great.
the service we received was very good ,,our room was very clean and tidy ,as was the bathroom, Breakfast was of a high standard. and we enjoyed our stay at that hotel .. no compaints
No complaints. Excellent value for money, good location.
The breakfast was good. We had a problem and the staff were good about fixing it an letting us know how things were progressing. The staff in the restaurant forgot us without apology, and stood near us looking at their watches during breakfast. The beds and pillows were hard, and the room was rather hot with no air conditioning. There is no lift, and the stairs are steep, long, and narrow.
Everything, staff, atmosphere, food, restaurant, close to city centre and parks, was quiet , clean, enjoied the decorations of the hotel, that added personality.
Hotel staff were friendly friendly. Rooms were clean and spacious. Food was very tasty and drink prices reasonable. Good secure parking. Hotel could do with a refurb as it was very chintzy. Matresses were a bit too soft for our liking.
Friendly staff, good food
Staff were nice and pleasant Cleanliness of the room. Pink feather and crumbs in the bed (which were not ours!!). Dust around skirting board and mold on the shower head!!! Noise from outside air conditioning unit which carried on all night and disturbed sleep!! Have advised the hotel of these problems.
The hotel was well looked after in every detail and the staff were friendly and helpful. Breakfast service was a little disappointing as we had to request everything individually from additional butter, orange juice and milk. The cooked breakfast could not be faulted but the buffet table for fruit, cereal and yogurt was very poorly presented.
Everything was clean and everyone was very nice. Could have done without the wedding 'music' on the Friday night and the room was slightly warm
Excellent service from the hotel staff when checking in and in the restaurant. The quality of the food was very good and was good value for money. Our room overlloked an alley where bins were stored and these were moved noisily at about 5:00 am disturbing our sleep. As can be expected in a central town location, there was also noise from late night revellers outside the hotel!
Location to train station, great for late arrivals. I also arranged for a hire car to be left in the hotel carpark.
Convenient to City centre, Hotel lobby and reception very impressive, room was comfortable. Outside our room on arrival there was a tray with food on it and it was still there when we returned later in the evening, the window sash was black with mildew and did'nt look like it had been cleaned in months.
Comfortable beds, lots of hot water, friendly staff
value for money. Restaurant food - excellent. Express my congratulations to the chef.
Very convenient to station. A great traditional hotel. Recommended. Superb breakfast! No biscuits in rooms!
Excellent rooms The evening meal was a little over-cooked.
Location, people, facilities and all the options
have a great time eating, chatting to owners and generally chilling out no nothing
An amazing place to stay - a truly relaxing experience. Lovely people in a lovely place. Beautiful room and large airy bathroom. Food to die for and a breakfast to keep you going all day. Definitely a place to go again.
WAs a fantastic place with very friendly hosts, will def be back
The food, the rooms and the hotel was excellent. Nothing we enjoyed everything.
We were made to feel very welcome and at home. The food was lovely, the location peaceful and beautiful, and the atmosphere was relaxing. Our room was fresh, clean and very comfortable. All in all, it was a great place to stay!
Top quality from a small establishment. All the things you would expect in a 5* hotel We could not fault the service , the food and room We would recommend our friends to stay here and if we are in that area we will stay again
we stayed in the willow room and it was beautiful, couldnt fault anything there was plenty of towels, the bed was comfortable didnt want to get up. The breakfast was great and plentiful. Everyone was so friendly and helpful really couldnt fault anything.
This is an excellent up-market B&B, with those few extra creature comforts in a modern elegant building, set in quiet beautiful grounds. A very good breakfast, very welcoming, we would recommend it highly. We only chose this B&B as they advertised special evening meals. After booking and our £50 non returnable deposit had been taken, were we then informed that they did not do evening meals on Sundays. On arrival they had very kindly booked us a restaurant a mile or so away, but we had taken a picnic as we did not wish to drive.
Beautiful, upgraded to a cottage on arrival, food was delicious, and the staff extremely helpful. There is nothing that we didn't like. the whole stay was excellent value for money and the whole atmosphere was wonderful.
Friendly atmosphere, very good accommodation, good service and food. Large indoor swimming pool. Rural setting.
Jack and the others succeed in making their guests feel at home. Our visit to Bessiestown felt like meeting old friends - though we had never been there before. The atmosphere is so friendly and relaxed. In fact out visit to Bassiestown left nothing to be desired. For Dutch visitors: zeer zeker een aanrader!
The overall cleanliness of the Guesthouse and the food...well, it was one of the best meals I have ever had. The freindly staff made our stay extra relaxing and the local knowledge and advise given made our walking the area great. 10 out of 10 to Jack and Margaret...we will return to them in the future.
the service was fantastic and the evening meal was fantastic. a great allround stay
We stayed here as a base for our wedding in Gretna Green and everybody was so friendly and couldnt do enough to make us feel welcome and comfortable. Fantastic location to get away from it all. Meals were great too.
This b & b was just great! The room was super! It had an upstairs sitting area as well with tv, couch, chairs, dining area and kitchen. The owners were super friendly and helpful and the morning breakfast was sensational! There were no directions on the print-out on how to reach this place. We had to get directions from the local police. We mentioned this to the owner and he will, no doubt, correct this.
It was night stay before a business visit to nearby town. It was a very comfort time staying in the hotel.
Convenient overnight stop off, very friendly owners, lovely place, would like to go back
Night Porter was there as I arrived very late and was very helpful with advice on the area
The filthy bathroom floor and the lack of hot water
We enjoyed the relaxed atmosphere, the helpful staff, the hotel's location, our room was extremely comfortable and the food was lovely. N/A
The service at reception was good. Felt very welcome and comfortable this is a difficult choice - Low energy bulbs are environmently friendly and cost effective and I advocate their use but it makes the room dark - it was difficult to work and read. internet access for business customers would be helpful
The upgrade to room 114 The room allocated to us 129 was at the back of the hotel and the heating was v/poor as the radiator did not radiate properly - we woke up in the morning bitterly cold and to complel matters there was no hot water and we had to boil the kettle to wash - we explained this at reception and were moved to room 114 - which was perfect
The location was excellent for the purpose of my visit. However the hotel lacked atmosphere, breakfast very basic. The room was expensive for the size of it, very small, and cramped. However the bathrom was as big as the bedroom
Location - convenient for railway station and city centre The heating could have been better for mid-November
A bit run down. Needs tidying.
good location,near to the train station and not too far from the centre of the city.reception was pleasant and helpfull.
Friendly staff. Good Food. Lovely clean hotel. Would book again and recommend to friends.
food was great and staff were friendly and efficient battery on door lock failed and we were locked out of room for 20 mins as manager who had master key was not working
My wife and I were staying at the hotel for our wedding in the adjacent Crichton Memorial Church and Easterbrook Hall. The service during our stay was excellent, but what stuck out was the food - a very high standard. The staff took care of our guests very well, no mean feat given we had pre-booked a total of 50 rooms in the hotel. They also agreed to keep the bar open late, always a winner in my eyes! Very impressed. I always like having access to leisure facilities.
My daughter I'd gettin married at the hotel n I thought it was a perfect location.The hotel will meet all our needs. Well impressed with the setting.Great breakfast. :-) Hard pillows n no bath kn the room.
Well-appointed rooms Staff could have been a lot friendlier
Very helpful staff, the receptionist in particular helped with getting me a taxi from the station to the hotel when the weather was terrible. Light bulb not working in the reading lamp
the setting is peaceful and having all the grounds of the Crichton estate makes for a green and safe environment
clean tidy and very comfortable value for money room Breakfast was slow and had to ask for refill coffee twice
The room was nice and the bed was very comfortable. The pillows were quite hard, and the breakfast was cold! The tea and coffee was hidden in a cupboard!
Free wifi TV reception apalling
I was so pleased I could have my dog with me during my stay. A bit noisy with guests who arrived late at night or leaving early. Should maybe reminded guests could be sleeping!
Good all round, no complaints
No bad points
nil, mybe itis quitte the break fast you have to pay 4.95 just for crosson and butter or 8 pounds for lettel bet more.
We liked the welcome of the staff and the standard of the room given to us. The dog was very welcomed too. The only useful thing would have been clearer information that it was so easy to access from the southboard.
Easy to book in and room facilities good Quite noisy from the M6 traffic
cleanliness of room and helpful staff
should have a bar
very comfy bed The mould on the windows and bedding for which I am contacting environmental health with regards to - staff at the hotel were told not to change the mouldy curtains until new windows had been fitted