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Pool was good, evening meal (paid extra) was great, staff very friendly. Kasperske Hory has a few restaurants and bars, which was more than we expected. Did not like that the Royal suite had a split double bed with separate duvets (not so romantic for a romantic weekend!). And it is a family hotel, so there were noisy kids running past our room and up and down the stairs to breakfast at 7.30am! Could be solved by specifying a room allocation away from the 1st floor hall, this is a pretty big hotel.
We were surprised to find such a nice hotel in such a remote location. By Czech standards the staff was very friendly. The included breakfast was average, but the lunches and dinners were quite good and very reasonably priced. It is very family-oriented and almost everyone there had kids. The playroom/lounge was a much-appreciated feature when we were tired from playing outdoors in the snow but not quite ready to settle back into our room. The pool & changing areas were clean and bright. Although the food in the restaurant was really good, it was much too salty. Walking from the back of the hotel across a parking lot through the snow and ice to get to the pool while carrying 2 small children wasn't easy.
Lovely hotel, fully re-furbished and modernised. Right on main town square but very quiet and relaxing. Staff very welcoming, not much English spoken, but with a little German everything was understood!
lovely atmosphere, staff very accommodating, ideally located. nice swimming pool, and most of all we could take our dog... no