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The hotel is in a very nice setting, right by the lake and within reach of the Vosges mountains and beautiful villages like Colmar and Riquewihr. The hotel did not have air conditioning and it was too hot to sleep in the rooms. We couldn't open windows because of the noise outside. We booked a table in the restaurant on the Sunday night after choosing a menu which was displayed. When we arrived, again, the temperature in the restaurant was unbearable and we were told that there was only a buffet. We left, as we wanted waiter service and then had trouble finding a restaurant which was open.Such a shame, our stay could have been so nice.
Good hotel and fascilities, but rooms a bit run down. Nice bar with friendly staff. Breakfast not great rooms run down a bit, breakfast not great
nice hotel, nice location, nice ambience It was mentioned that the hotel would have a fitness room. The small room was located at the swimming pool area and the room also contained the sauna !! Obviously non of the equiment was maintained for years and half of the maschinery was not useable at all. So not usable at all.
Excellent hotel, superior room is beautiful. Nice village, hotel is near the lake Gerardmer. Worth more then 3 stars in our opinion. Owner was very interested in our opinion. Breakfastconcept is ridiculous, standard price is €16,- supplement of €8,- when you want eggs for breakfast. Better have breakfast at a local terrace for €6,-.....
friendly helpfull staff looked like 5 star when we arrived heated outdoor pool very nice with bar reasonable prices.right in town by bars and restaurants but still quiet at night. seperate w.c. but extractor fan not sufficient so we had toilet smells in the room
Lovely Hotel, all the facilities we wanted. Very hot when we were there and no aircon or fans. Quite uncomfortable sleeping.
Relaxing, clean None
The location was excellent. Parking was available which was a huge bonus! The staff was very friendly and accommodating. A great visit!
The hotel is idealy situated, with good private parking right in the centre of Gerardmer. The rooms were spacious and quiet. The breakfast varied and plentiful, the service excellent. A very enjoyable break.
The welcome was very good, the hotel and room were very well appointed and the food was excellent
Excellent staff in restaurant and lobby. Despite some staff had problems to speek English they were able to call colleagues that were fluent in English. I also like large room and sitting corner in the room + large bathroom+ extra towels for spa packed in a nice bag. The corners around the bath were full of black mildew ( I assume due to wet environment and insufficient cleaning). Information leaflets in the room were in French and English version was missing.
Room was large, bed comfortable. Excellent restaurant attached with good selection of wines. Good English spoken. Bathroom basic but perfectly adequate. Somewhat quaint, largely wooden interior design gave the room a slight 'Tyrolean' feel. Our room was above the kitchens and there was some general noise from equipment operating there, but fortunately not later in the evening though. Some families with children were a bit noisy in the morning. All in all we felt it was a touch expensive for what it was.
Great family room, good pool and excellent food Breakfast was expensive - we walked 5 mins into town and went to a local cafe / patisserie instead
silence, location , the park with river near the hotel , good breakfast we take 2 rooms , 1 room was perfect and the other room the cleanroom put a wool blanket and at night it was cold outside and i asked a heavy blanket , i asked from the reception and they brought to me a one blanket without sheet cover on it ' the next day i asked from the reception to change the blanket and it didn't happended . only the last day the cleanroom brought the couple blanket after i asked from her personally.
If you book a room in this hotel, do not eat in town, but stay in the hotel ! The chef prepares a great diner, menu or a la carte.
The hotel was beautiful, the staff was friendly, the resturaunt was wonderful!
Staff excellent, attentive and helpful. Personified by Alain Rosenzuey.
The unit we received was very spacious and had a small kitchen and dining area. The area were the hotel is located is very beautifull. We parked our car just outside the hotel and only had to walk a few steps to it. This is convinient when there is so much snow on the ground. once in the room we realized there were no towels, no soap or shampoo, and no toilet paper. We went to ask the front desk for these things and they were promptly given to us.
Very comfortable room and excellent restaurant We found it difficult to find
this is a delightful hotel with all good services and an amazing restaurant, not to miss, truly amazing restaurant!!!
Nice room Wifi connection was very poor. only able to connect in hotel lobby
Good value family room, dinner and breakfast were both excellent. Very big pool. First impressions weren't great - the next door property is very run down, the hotel is a bit scruffy but lots of refurbishment in progress. No shower in the room.
Internet connection was not available
The restaurant is superb! We expected the reception staff to speak English!
Swimming pool and garden are great, especially with children. Although practical with children, the apartments definitely need renovation, in particular carpets should be replaced.
Good restaurant, large bedroom for a reasonable price, very quiet room ideal to rest.
Very friendly and helpful staff. Great location. Very pleasant hotel.
Breakfast and main hotel good, staff helpful, garage security good annexe bit basic but functual, bar not allowed to serve drinks and restaurant now closed.
Safe parking There was working going on. The Hotel lighting could have been better. Had a hard time finding it.
The room was excellent value, clean, exactly what i expected, and a good location. If i was confident of arriving before the close of reception i would use this hotel again. I arrived 2 minutes after reception closed at 9:00 and the hotel was in darkness. Fortunately the receptionist was still in the car park and directed me to the location of the key and room details (in another building, also in total darkness, i neverwould have found it by myself), so i would not recommend this hotel unless you are confident of arriving while reception was open. The curtains in the room were very thin which was nice because it meant you could look through them and see an impressive view. It also meant that anyone looking in from outside when the lights were on and the curtains were on can see into the room from the road outside the hotel.
Reception staff not particularly friendly
The Location The hotel manageress was a bit curt, to the point of rudeness. Not far off being like Basil Fawlty.
The swimmingpool and the emplacement, next to the Lac and near the city. I made the reservervation for one big bed, and there were two smoller. The personnel from the hotel, the recepcionists was all the time rude. All the rest OK.
It was very close to the race I was taking part in and the manager arranged to have breakfast at 6:15 on race day instead of the normal 8-10am which was greatly appreciated. The shower head holder was loose which meant you had to hold the shower head when having a shower. The decor was a little outdated and the carpet on the walls is pretty novel.
Hotel very well located and friendly staff.
the owners are very friendly and discret, i would definitely stay there again on my prochain trip, and they speak english very well
Ideal location near to bars and restaurants. Very clean hotel, large rooms and good value. Breakfast quite expensive but room reasonably priced.
Location of this hotel is very good. It is too expensive and the heating system is very poor.
Friendly staff/owners ; nice, honest breakfast although some fresh fruit would have been nice ; some rooms are still to be refurbished/renovated, which is also planned. Due to renovation, the bar was closed. (But Rome was not built in one day either)
Staff pleasant and helpful Bar + computer access shuts at 9.30pm
Very dark and un-welcoming room, although comfortable. Hotel lacked any character and breakfast was a bit disappointing in the variety of food available.
The staff is very helpful and nice. When choosing the type of room we want, I was attracted by the description in booking website that this room is "more spacious than the standard room". In fact, this room should be described as a "family room" with a semi-separate smaller room of two twin beds. So, since we are a couple without children, the extra room/space does not give us any real benefit.
Friendly, helpful English speaking staff. Good breakfast.
super nice personal, good location, beautiful hotel - everything was just perfect! ;))) we liked everything very much :)
Owners were very pleasant. Hotel is currently being refurbished which meant not all facilties were available. Standard of rooms was good. Lack of facilities (see above).
environment, comfort, swimming pool & spa, food, small town, castle, pretty decoration inside outside, welcoming, quite. cosy. may be could be more welcoming to children even if main customers are obviously either romancing couples or older, richer, gourmet and spa loving type...
Excellent room and dinning.
It had a high class feel to it. The pool and jacuzzi were clean and pretty, and very relaxing. The food is very good, and the location is simply perfect. Easy and free parking on site.
Very comfortable and luxurious hotel, spacious room, large bathroom. large bed, nice porch with a view of the vineyards and the castle, relaxing spa
Beautiful looking hotel set in a prime location in a fantastic medieval villiage with scenic surroundings and exquisite architecture.
Superb service in a very well designed hotel. The food in the gourmet restaurant was excellent.
The location is very nice and the rooms were swish & in good condition, but small. Food for two adults could easily cost more than the room rate for a night. They charge additionally for everything including Breakfast and access to the Sauna and Spa. The staff were inconsistent with some very nice and some very angry people.
Beautifully stylish hotel in a beautiful setting. The staff ware very friendly and helpful. The restaurant was very good and the bar was very nice. The fitness was brand new and the swimming pool was nice. A refreshing place in the Vosges. At our stay, the spa was malfunctioning and wifi was in repair.
Hotel room was very nice and had a very nice fresh smell everytime I walked in at the end of the day. The staff where very frendly and helpfull. We where told we could have breakfast and dinner at the hotel everynight for around 48 euros. I made it clear to the women sayin is that 48 euros for the whole week we are staying and I said that 3 times and she said yes for the whole week. Me and my friend thought happy days thats a bargin and at the end of our stay we got hit with a bill of 500 euros for both of us and that was for 5 nites stay with breakfast and dinner while we where told it only cost 48 euros for the week which makes it 96 euros for me and my friend, I regret paying it know because we got absolutly robed. When have you ever heard of such a ridiculous price of 500 euors for food for 2 people you would think we would be staying for a month.
Free wireless internet, very reliable. Ideal if you want to experience the mountains. Located on main road, so very noisy if you had to leave the window open for ventilation as we did. Too hot otherwise because of heatwave. This hotel would be excellent for a winter ski break, but not ideal for exploration of the major towns of the lower Alsace.
Very friendly staff, excellent service, good restaurant
perfect stay! the hotel is very nice,comfortable and clean room,new fresh bathroom. Good breakfast.Internet available.I advice it to everybody! everything was perfect!
Friendly staff, good facilities. I came to the Vogezen to climb the Ballons on my bike. The breakfast provided a solid basis for these trips and the spa was a great way to relax after the trip.
close to the slopes (10 min by car), nice and fairly clean room. Go visit Le musee de mille et une racines in Cornimont :-)) It's unique! the staff was not particularly friendly ... if u want to use the sauna, don't forget to book it
very nice hotel , friendly staff
very friendly staff, clean rooms and good beds
The staff was very nice and friendly. Especially for the family like us who has a little child, it is very important to have such a nice staff. They offer us a big enough apartment type of room and prepared the baby bed appropriate.
Nice place located close to central area of the city
Everyone at this hotel was friendly & helpful.
Very cosy hotel. Exellent enviroment. Nice view and very comfortable terrace.
Room was clean and comfortable, staff was helpful, great location for walking into town or taking one of the hiking trails.
Friendly and helpful staff. Clean spacious rooms. Good breakfast Bit difficult to find in amongst the one-way systems.
location and ability to park easily at the hotel This was no three star hotel. It was extremely basic. I could not use my phone card and they were no help. The breakfast was not very good and the coffee was undrinkable.
Ideal place for our holidays in Alsace : welcome, very helpfull and englischspeaking staff, high quality fittings and confort , wellkept hotel and quiet place close to the historical center of marvellous village of Kaysersberg, itself well located in the middle of the wine road; Very happy of my choice.
Nothing. Awful experience. I stayed at the hotel, and I think your front desk people are a disgrace. Unfriendly, unhelpful and raging with stereotypical European attitude. I would never recommend your hotel to a friend or family member, and I will never sit foot in your hotel again. I was extremely disappointed with my experience at your hotel. You should be ashamed of the way you treat people.
Comfortable (bed, shower, plenty of room); location (very close to centre); parking; helpful staff; free wifi. Nothing
Great value for money! Great Breakfast!!!!!!!!!!!!!!!!!
cleanliness of hotel service in restaurant
Clean, comfortable room. Nicely furnished. Friendly and efficient staff.
Staff were without exception excellent and the dinner we had was both very good and very good value
Very enjoyable surroundings, very nice pool, much above the usual hotel standard, good food Price for the 4 person room much too expensive, service at the restaurant a bit slow, especially with young childfre
Situation is very good because at walking distance of the center of Gerardmer. Good value for your money.
hotel is located on a noisy street. not what you expect in a holiday (mountain) resort.
good room. very conveniant. quiet you need french
Excellent food and staff.
very good food / value for money at restaurant
Super Hotel worth the drive for the shower alone Dinner in the Evening was great will definately stay here again
In a pleasant rural location with delightful grounds. Rooms were stylish. Service was friendly with a good breakfast.
Nice clean hotel friendly staff None
Friendly staff and excellent food.
The location was superb and we loved the decor of the room. I was lovely to look out over the garden. no
Bed was hurting my back, does not mean that other people face the same problem.
quality of the room and service of the staff; the photos via internet are old it's completely renovated now Far away from Colmar 45 minutes by car
Good for one-night stay. Ordinary restaurant. Staff speaks english very little.
This hotel is very nice. The furnishing and decor is attractive. Mr. Valentin (proprietor) takes care of his guests and makes them feel very welcomed. We were there for the StrongmanRun, and he opened his kitchen for us on Sunday night (usually closed for dinner on Sunday). The meal was delicious, and he paired it with a wonderful wine...nice. Thank you, Mr. Valentin. The bed was too firm.
The location overlooking the lake was good. The terrace and lounge areas were very well done, comfortable with a great view. The buffet breakfast was overpriced at 20 Euro per person. We would not expect a luxury hotel to run out of bread at breakfast. Only 3 or 4 tables were taken at breakfast and food was not replenished as it ran out.
Hotel was clean, easy to find on the road. For 2* hotel breakfast was good. Please to notice fresh orange juicer machine. WiFi internet was available, though on the hotel site it was not mentioned. Bathroom was new and clean. There was a tea set in the room, though we did not use it even. Be ready to have the room door going directly outside, not to inside corridor. When arrived, room was quite cold. Electric heater is used, so need to switch it upfront not to catch cold. Staff in the hotel hardly speaks English. For foreign travellers it was not easy to get common understanding.
breakfast food was not replenished as it ran out, so the choice for breakfast was very limited
facility to park the car, lot of choice for the breakfast and the accommodation very close to the center by car. The mattress is a very used and old. The shape is completely curved. The hitter is switched off during the night till the morning.
Simple and easy to find Breakfast should have a childrens price
close to skiing place and still in the town of Saint Die.
Free internet/wifi. Good accommodation for overnight stop with supermarket and restaurants over the road but the hotel also has a restaurant.
The kettle in the hotel room. It is very good to have possibility to make tee or coffee in the room