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We were very comfortable and made to feel welcome, wish we had planned to stay longer. We also got good sight seeing advice from the reception.
Excellent quality, nice positioning outside Andorra la Vella, very friendly staff. The new part is way better than the old, the part with the suites.
It is a very comfortable hotel in a beautiful surrounding. I would definitelly recommend it.
Staff were friendly, breakfast wasn't bad rooms were good No facilities for kids 10/12. Neither in town or at slopes had to get into car for everything.
Really perfect! Beautiful hotel, friendly staff, outstanding location, perflect cleaning... breakfast and dinner very good and in good quantity. I will return for sure!
Very comfortable, great food and relaxed atmosphere. No
great place, good food Our bedroom was a little small
Good location, nice ambient, excellent food, friendly staffs Rooms are a bit too small. Lack of facilities, Hard to adjust room temperature
Difficult to locate...
An excellent hotel. Spacious, clean, comfortable rooms. Good service, friendly staff, fantastic view, very good breakfast and a nice swimming-pool. no reservations
Very nice, clean and cosy. A very nice new wellness/Spa centre. Good fitness equipment and excellent jacuzzi( really a whole swimming pool).Excellent balcony. Could be indicated on the hotel page that wellness is for extra cost ( even fitness ). And it could be open also on morning hours. Parking a bit tricky as no reservation is possible- it seemed not enough places for all cars.
Quiet room with tripple glazed windows, friendly staff, good breakfast free (but tight) parking Despite being a Non Smoking room it smelt from deodorant used to cover smoking smells
Nice hotel, cosy lobby with lots of wood and carpets, atmosphere of a grand chalet, half an hour drive from Andorra la Vella capital city, and half an hour drive from skiing in the mountains, most of the staff speak english. What goes for Spain, goes for Andorra as well : if You don't speak Spanish, then service from people and people beiing friendly is getting worse. Only a few restaurants in the village, and by Spanish habit the only open from eight a clock in the evening. One site of the hotel a narrow busy street, other site building constructions, ask for a room overlooking the pool.
The staff was very friendly and helpful. A reservation issue was fixed quickly and with a great attitude to please.
The location in front of the telecabine is something fantastic!!!!
Everything. Staff friendly and helpful. Evening meal and breakfast superb. Room was clean tidy and really comfortable and a pleasure. Facilities were more than adequate. Great location. more choice in mini-bar would be nice.
Friendly Staff nothing was to much trouble for them
Spacious Public rooms, excellent restaurant.
Their internet facilities did not work.
the design, the reception lady was excellent the smell in the room was so strong that i couldn't sleep and dinner was not eatable, last issue: the staff don't know english so it could be a problem
Good location, close to cabins up to the slopes. close to restaurants. Very complicated to store and dry ski clothes. No hooks or things to hang clothes on. No dryer. The rooms not so well soundproofed.
Location The restaurant staff was insufficient a without the right attitude. Food is not at the level of a 4 star hotel.
Good hotel. Breakfast was standard Breakfast was basic
Well situated. Staff most helpful. Good breakfast
skiing restaurant spa
Location close to sky access Rooms are to small and facilities are more close to 3 stars than 4
The location was good. it was very close to ski lift. The parking was convenient. The value for money is very poor, I have booked the room for family 2 adults and 2 children, the room was very small, and the additional beds were actually the convertible sofa. We could hardly move within the room. The buffet was very poor and the freshness of the food was very suspicious. The radio speakers are present and noisy every where in the hotel so. In general I was amazed this is a 4 stars hotel !!
The comfort of the room, the food and catering staff in particular were nice. The location, so close to the ski lifts was excellent. The price of the car park is robbery after you have paid so much for the rooms, there is no where to pull up initially to unpack the car, we werent told that we needed swimming hats and flipflops to use the fitness suite and on top of what we had already paid I thought 3 euros each for 5 of us for a hat was too much.
Close to where I needed to go. Breakfast was a bit repetetive.
Cleanliness of room etc and professionalism of staff. Very noisy neighbours - long queues at reception at peak times as only one member of staff working.
convenient for ski cable car lift parking facilities were good, but expensive and there was little alternative for those arriving by car (this is something that your review should cover - sorry if I missed it) buffet style dinners were a complete shambles, with staff not well organised, although some staff very supportive at breakfast only machine served coffee and tea was available (and on one morning this broke down and scores of people had to use one microwave to make a hot drink!) This is not 4 star service!!!
It has a great location right next to the sky lifts so no car necessary
The hotel very much was pleasant. All is very beautiful and comfortable All very much was pleasant
Location - it was outside the city centre, so more quiet natural surrounds with great views over the valley and out to the Pyrenees mountains. Although rooms were a reasonable size, the layout was a little 'boxy' - ie would be better to have more open plan into the living area from the front door.
It is in a quiet part of Andorra, yet quite close to the main town. The leisure facilities are good and the staff very obliging. As non smokers, we did not enjoy the return to the bad old days when all public area were smoke ridden.
+ That we can use swimming pool, sauna and Jacuzzi for free; + Our apartment was very comfortable for 2 people; + Great view from the window. - It was only one public computer with very expensive internet, and it wasn’t possible to print out information anywhere (it was very important for us!). Lady at the reception desk was very helpful allowing us to use her computer and printer. - Microwave and coffee maker didn’t work properly.
The rooms were wonderful and comfy with a very nice view of the mountains. It was also nice to have a lounge room and the staff were quite friendly. It is a very family orientated hotel, so dinner and the pool were very busy with children and large families. Thos is great for families, not so good for younger couples wanting quiet. However the rooms were quiet!
staff were good,location to ski resort swimming pool was not in hotel but different location and had to drive to it.Kitchen had very basic facilities
Location was perfect for skiing, hotel offers discount at local ski rental shop, Pico Negre, which were excellent. THe size of the apartments was great, but get the ones in the newer side with a kitchen. The spa rules, need a swim cap to enter pool. Who the hell packs a swim cap, and why should I have to buy one there? Our couch was very uncomfortable, which was also our bed later that night.
The facilities and flexibility of use
Fantastic cheap price, huge bathroom, lovely balcony and view, great breakfast
Generally all good. Desk staff were flexible as I was able to print my boarding pass on internet. Nothing other than that the bar was closed when we arrived quite late and i would have liked a beer, but went next door instead. Not sure but i think the web page said there was a swimming pool and we did not see one!
The outdoor pool was really good. The room was very clean. The room was too hot at night and there was no air conditioning. The only choice was to open the window which made the traffic noise even louder.
Nothing in particular. Clean and relatively comfortable. We stayed on a Bed and Breakfast basis, but breakfast wasn't particularly good. Very plastic! Small room - tired furniture.
goos location, bit of fun was four floors up and still had a road outside the window, no traffic........ i booked a double room with two people staying in it (female and male) and was given to beds pushed together. not tooo easy to snuggle like that
The perfect budget hotel for a mountain walking holiday. take earplugs if you are a light sleeper and get a room witha veiw (above the street).
parking facility better than expected, hotel clean, good breakfast, staff helpful check in time only after 15.30 - contrarry to booking.com email, street noise and smell of tobacco in hotel lift
Proximity to lifts Only 1 tv station
Friendly staff, relatively quiet location, very good breakfast. Located between a whitewater river, that is quite noisy, and the road, that is relatively quiet, but still cars produce quite a bit of noise.
Very very close to the lifts, very clean, breakfast basic but ok, lockers for skis fine & secure, free parking at the public car park down the road. Evening meals where Indian Currys, no saftey box, staff tried to be helpful but spoke very little english, got directions to france when we left but no one told us the road was closed at the boarder and we missed our flight!
The staff were very helpful and pleasant, particularly in mind of the fact that summer is off-season. The accommodation represented excellent value, being less than half the cost of similar accommodation in France. We booked here on the basis of low budget but were a bit worried that food and drink would be dear - no worries, one and a half euros for a bottled beer, one euro for a large coffee and eleven and a half for a three course menu with a drink in nearby restaurants. A gem!
Great breakfast. Good location along GR-11
The staff was very friendly. We felt welcome. Rooms were basic but very clean. Breakfast was great.
This hotel is too cheap. Good breakfast.
Close location to the chair lift and in good location for bars / restaurants
good location for hiking and public transport. good breakfast buffet. discount at restaurant next door. would have been good to get earlier breakfast.
cleanliness, near to slopes breakfast selection was poor, a lot of noise from outside kept me awake every night until 3am
near the ski funicular the room very small.the breakfast is very poor(one fixed plate with 3 slices of bread , one slice of cheese and bacon.
Perfect Location - Next to the telecabin No
The price was very low.. ok the room is very simple and old, but the price is still very good. Buffet breakfast was included in a nearby 4 stars and it was very good A few noisy, it was on a busy road. It was hard to find the reception because it was in an other hotel (maybe in summer they don't have a lot of people and own various hotels from another)
The location was excellent. I was dismayed with the hotel. It was dark and cramped. There we're holes in the walls, and some of the fittings didn't work. Worst of all was that there was not enough room to sit straight on the toilet - even for a person 5'7 tall.
Upgraded to Magic Ski which was in the perfect location. Thank you.