Would you like to save as your currency permanently or for this visit only?
Pool and location Rooms, first room had no hot water and AC was broken these are just the major issues. We were given a comp and room change. The second room had a bad smell of mold so we had to keep the door closed at all times. Check in location was difficult to find.
The YMCA No washcloths, staff act like they didn't know what was going on, constantly changing front office staff, maids were rude
Facilities are outdated, no working elevators, lobby is on next hotel but poorly indicated, when we get to the room,there was no towels and had to call to get some stained old ones..
The location had good proximity to restaurants and attractions. The dead bolt lock on our room door did not work and all the room doors lead directly to the outside like a motel. There was clear evidence of a previous forced entry through our room door. You can hear everything around you through the walls and room entry. People talking, luggage being rolled, kids running around, leaf blowers blowing. There was also standing water in the shower, shower knob didn't work great, linens feel like hemp, and most of all the room door that doesn't lock!
I liked that it was close to my job interview and was affordable. I didn't like the customer service, the staff assistance, room had flies, my rooms keys did not work, I had to wait over 30 minutes to get into my room because my keys didn't work, the manager made me walk back and forth with my luggage because he said he was too busy to fix my key issue at my room, the stay was unpleasant and I would recommend this hotel to anyone.
I enjoyed the location, it was close to a lot of places that were walking distance. Things not working in the room, after asking for it to be fixed and not resolving the problems. Housekeepers just walking in your room. No hot water when showering. Front desk seem to have a attitude while checking in. Toilet was hard to flush and dirty walkways.
The price of $45 per night is definitely reflected in the way the hotel is managed and maintained. The staff tells you what you want to hear just to get you out of their face and never resolves your complaints No hot water in the shower some days, no refrigerator in the room, running toilets broken sink handles, jacuzzi didn't work, pool was ice cold
The location to many attractions was appealing. Had to move out of 1st room as a/c didn't work. 2nd room we moved to wasnt much better. The shower handle was broke and was set to hot water. The bathroom door looked like someone left their dog in there and it shred the door pretty good. The blankets were stiff and the room smelled very musty. The a/c didn't cool off the room until the middle of the night. The pool is a long way away and there was NO ice machines in the building. You had to go to the hotel next door! Do not waste your money.
the fact that this hotel was right across from the eye of orlando, and close to universal studios. i was given a 10$ starbucks coupon for the hotels lobby cause of my no hot water problem. parking, NO Hot Water... the handle was broken so in the shower all you could have was cold and colder. when checking in the customer service was not great seeming how it took a half hour to check me in for something so simple, the fact that you have to keep checking your phone while checking in customers, come on dude...
Location was great! Room was clean. No hot water, no towels. Moved to another room, still not hot water. Staff was overwhelmed.
Lack of towels and washcloths. Several nights without either.
Convenient place to stay close to Universal Orlando. The air conditioner was loud (periodic rattling). Needs to be looked at.
hotel is huge and has good facilities the hotel charged me for the full stay on my credit card the day the reservation was made on your website despite the booking stating that they would not. rooms were very stuffy and smelled moldy,
I was highly disappointed by my quasi stay at the Wyndham Orlando. It was so terrible that I took it as a loss and had to find another hotel for the night. The final straw was a bug crawling across my shoulder while sitting on the bed. The first straw was passing the first room on our hallway with a large heart shaped sign that said "drop your panties here" with a black thing draped across it. Do not waste your time or money. Pretty much everything
I like how big the hot tub was. I booked on kayak when we go there we checked in and when to our room they gave us two doubles instead of a king like we booked. I called down to have them fix it but they didn't. My boyfriend went down to try to get a refund and we were going to go stay somewhere else. But they said they could not give a refund we would have to go through kayak. So I called them no body answered so I called to hotel again and asked to speak with a manager and ended up putting me on the phone with the same person we have been dealing with and he just said there is nothing they can do they don't have a room for us and they can't give us out money back. So we hung up. 2 minutes later I got a call from someone that was a lot higher up then Andrew. She said I hear that you are going to leave the hotel and I don't want that. She said I do have a king room available if you are willing to stay. So basically they wasted two hours of our vacation telling us they couldn't put us in the room we booked and in the end they put us in the correct room. The new room was nice and spacious the only two things wrong was that there was mold around the toilet and tub. Also the outlets next to the bed did not work other than that the rest of our stay was good.
We had NO microwave , shower curtain , king bed , mini fridge , and there was a huge crack through the bathroom mirror . There also was a gay man convention ( we have nothing against gays ) which they surrounded the pools and the bar area, it also made my boyfriend uncomfortable to walk around property without getting eyeballed so we never got to enjoy the pool after he went to go buy a suit because he forgot his at home !!! Also we called the front desk ( because we had no cellphone service ) to find out when Univerisal closed and she told us 10 so we taxied up there around 7:30 to hit the rides at night but Univerisal was closed so we spent $25 on a taxi for no reason !!! We have stayed here 4 or 5 times now and this was our favorite place to stay other than staying on property , after this weekend that has all changed !
Location to the convention center My room was musty smelling , like a closed up basement , triggered my allergies, I'm guessing mold, they were sold out that night so I had to stay in the room for the night , the next day I was able to get another room but not until after 2 pm , I told them I had no problem checking out and going somewhere else. You would think that if a customer had a problem with a room they would do everything they could to accommodate them. Plus really after you pay for the room they charge a 19.95 resort fee....Ive been to lots of resorts , that was not one of them. I debating writing the president of the company and asking for a refund...will not stay there again
Its garden setting and we always love to stay facing lagoon as the ducks are so friendly!
The room was well priced for the area. Very convenient to dining and tourist attractions. Rooms were hot! Air-conditioning did not keep room cool enough.
The room' smell was not good.
Excellent location, very well kept ground with nice pool areas and greens.
Location, environment old design, It is 1950's otel. Big holes on curtain and towels. And need refurbishment.
great location, its not really like a hotel is more of a motel,the walls are very thin and u could hear every noise made in the rooms beside and above us. pillow covers on the bed were dirty, loads of flies in the room and bathroom, and top it off tea and coffee maker was in the bathroom which isn't very hygienic.
Actually there staff were so friendly. The hotel has every thing you would look for include different types of entertainment. The only bad thing at this hotel is that you have to pay for everything include the business center.
Close to convention center. Great pool for kids. In room bottled water $5.00! Stop at the 7-11 down the street and stock up.
Convenience of location to meetings and comfortableness of rooms. Enjoyed the swimming area, very nice. I think you need a Restaurant that is more affordable that the ones located at the Hotel. One that offers Lunch Buffet and Dinner. The Marketplace was ok for breakfast.
This was the most amazing family friendly hotel I've ever stayed in. It is also a great place for business and travel. The perfect place for everyone. Staff was amazing. Pool view is spectacular. We are still shocked at how wonderful of a place this was for such a great price!
They charge and booking.com too
The room, pool and staff. The food was good however it was priced way too high. $60.00 plus for two hamburgers and fries is out of line.
The hospitality suite was nicely accommodating. Evidently, I had to forfeit the kingsize suite for a set of double beds to be adjacent to the hospitality suite. However. In the hotel's defense the upgrade was not made until arrival, and it was a Sat.
location,hotel staff,comfort nothing
Tv in bedroom did not work well, and room was tough to keep cool.
Loved the lazy river! Great recreation options onsite (lazy river, pool, fire pits, tennis court, putt-putt, pool bar/restaurant). Good location and public transportation options. Room was right across from fire station with sirens at all hours. Low water and toilet pressure. No balcony, kitchenette, or table and chairs. Food and room a bit pricey. Mini fridge difficult to find-hidden in dresser set.
Do not buy Disney ticket from hotel!
Fantastic hotel. Swimming pools and jacuzzis and water slides are excellent. Room service is very expensive.
Great accommodations, room was large and clean, staff was very helpful, and several food option at the hotel. Parking was expensive and walk to car was a bit far but was expected.
I believe her name was angelica at the front desk she was so knowledgable and extremely kind! Made checking in easy and painless. The resort few that was not mentioned in the third party booking. Which the staff advised to book through the hotel next time.
- Great front office staff - Excellent concierge - very fast elevators - The coffee in the room was great - TV in mirror was great (yet it did not change channels or volume correctly) - housekeeping evening service was excellent when I called for more water and coffee - comfortable bed - fast operator responses and efficient over the phone - centrally located near OCCC. A lot of walking is needed as the area is massive - Great restaurants near-by - beautiful pools yet the weather was unfortunately too cold to swim - Took a long time to get hot water in the shower during my 4 days stay. - Bathroom cleanliness was not the best I have seen. I always noticed an odor and felt it was not fresh and fully sanitized - The TV in the mirror did not work correctly and seemed to hang up when i try to change the channel or raise the volume - I had mold in the shower grout, yet this was fully cleaned on the 3rd day I was there. - safe battery was weak and barely opened to get my stuff out. Then it did not work afterwards. - TV had an issue and did not work on my 3rd night. I called it in yet I did not get a tech within 50 minutes to fix it and i had to sleep in the afternoon before going out. When I returned late at night the TV was fixed. .
Everyone from the front desk (Deon) to housekeeping (Marie) staff was very helpful, kind, and good humored. The hotel was super clean and comfortable. And the decor and artwork really were all in good taste. My stay was too short!
The location is near everything you could imagine.
That hotel is definitely a good choice while staying in Orlando for a few days. Not many restaurants around the hotel.
Staff was very knowledgeable and veryhelpful. Room was dusty on the counter tops and desk. A bit of a surprise. there were other pieces of debri around, but not really bad, just surprising from other trips staying at Hyatts.
It is a nice property and we really liked the pool area. When we checked in our first room smelled like old dirty fish. They moved us to another room and the AC unit was leaking into the carpet. This cause the carpet to wet and moldy and also smelled terrible. We ordered room service one night and when they knocked we said "one sec" and when we got the door he left and took the food with him and had to go hunt him down.
Location, fitness center, quiet for sleeping, concierge lounge staff always excellent Inconsistent service, changes in amenities that weren't disclosed, communication issues between different areas of the hotel, when issues raised, staff didn't do anything
Cost for parking (non-valet) was extreme... about as much as the theme parks. Was not amused that cost was hidden when booking, almost 20% of the cost of the room. room & facility was clean and professionally run.
The staff was very nice and attentive. The hotel and room were very clean. The property was very nice. $20 per night self parking is a bit much if you ask me. self parking should be included already considering the already somewhat generous price range and if not included well at least a bit cheaper
great room, excellent technology. resort fees and the parking fees were way high. $18 to self park $27 to Valet
The pool The service, the room was terrible, the sinks don't drain, the shower curtain doesn't come all the way down, it took almost an hour to have a fridge delivered when I had frozen essentials that needed to stay frozen. To top it all off there was a dirty sock on the floor from a previous guest that housekeeping didn't get!!!
Location and staff were great. Hotel is tired and needs some help. No elevators in buildings with exterior corridors (had to carry suite case up 3 flights) and they didn't tell me that. Room didn't have a blow dryer when I got there but they did a good recovery and brought a new one quickly. Sheets looked like they were torn and needed to be replaced and were hard.
Location and amenities , quality of the food. Noisy neighbors. Waitress was friendly but service was very slow. While restaurant was almost empty!
Friendly staff very accomodating. Enjoyed our short stay
The room was ok... I have 2 small children and come to find there was no bath tub. That was disappointing. We had wood flooring which was awesome except the fact that it was dirty. Our feet were so filthy we had to clean them before we left and before bed. The crib we got for my son was dirty, old and the matress was super thin. The shower was not clean... pubic hairs in the corners. It seems like they clean but no deep cleaning at all.. i didnt see any roaches in the room like some have mentioned. I did see a dead one out of our room and it was huge. The only positive was the location and how close it was to seaworld and the property. The rooms were just ok like I said but if you want to be able to walk to seaworld then it can be worth it.
Too noisy. Rooms not insulated well for noise and group of kids running around till all hours. I was there for a business convention and asked specifically for a quiet spot and had to complain the first night 3 times and finally had them bring me earplugs.......
Front desk,(Kate), Housekeeping, bar and waitstaff....all friendly.
I liked the privacy from the highway. Transportation to the theme parks. Having the I ride right outside the door. outside the door. The staff was exceptionally friendly and helpful. I wish there could have been more options to go to the theme parks (City Walk) at night.
The rooms were okay, but the ongoing construction left us wishing there were headphones in our room. Also, I had to park way on the other side of the facility instead of near my room. I told them I was handicapped and could not walk any long distance, Instead of an apology, i was handed a piece of paper that said I was promised a room, not a parking place. This caused a huge amount of stress and unnecessary pain to me. As this has never come up before, I never asked if I would have a place to park. The room was clean. The pool looked nice. That's it.
Friendly front desk staff and restaurant staff. I didn't like the outside "resort " rooms. I would have much rather been in the tower. We were by the pool and it's too loud and stays open way too late for families. It was an ok value for the money. I also didn't know that booking through Kayak takes away my Hilton points.
This was a horrible stay for us there was roaches in our room and all the hotel wanted to do was come and spray our room so that we can sleep with that horrible smell. Finally after complaining to the manager they moved us on our last night and gave us 2 breakfast vouchers. That still did not make up for the horrible time we had sleeping with roaches in our room and on our beds every single night.
I have been to Parc Soliel close to 10 times with my husband and two boys, now ages 11 & 15. We have two more reservations already set up for 2017. It has truly become our home away from home. We initially stayed there in part due to the proximity to all of the theme parks, but we have since traveled there several times and never stepped foot in a theme park. My boys would rather stay at Parc Soliel than go to Disney World! You need to book well in advance.
We really liked that it offered everything and you really had no need to leave the hotel The restaurant was not that great and wayyyy overpriced!
Very clean! You could hear everything from the rooms next to you.
Hotel Room and Ammenities. Room service from the hotel was perfect! Excellent food for a great price. Staff was super friendly and made sure our stay was great. Intersection getting to the hotel was very difficult to get thru. The beers at the bar were really overpriced, and the front desk took forever to pickup.
Close to attractions They charge an extra fee if you use one of their services. We were charged $22.44 just because we ate at one of the restaurants.
Good value. Large comfortable rooms/suites. Resort fees!
Good location, with nice rooms. There're is no shuttle to the airport, A one way taxi ride was something like $50. So I ended up renting a car.
Our family loved staying here!! We stayed one night when we first arrived in Orlando and then stayed at another resort hotel down the road due to a conference. As soon as the conference was over at the other hotel, we rushed back to Caribe Royale because we loved the King Suite room! Great space and there was also privacy because a door divides the living area from the sleeping area. Our family loved the pool areas too. Fun slide! Customer service was great and the price was affordable. We will stay at Caribe Royale again when we visit Orlando.
The pool area very nice view . Breakfast buffet is excellent. Convenient to all parks. Lack of parking no valet parking not enough chairs at the pool pool over crowded no adult area at the pool. Rooms are noisy. Kids could be heard running up and down the hallways at all hours of the night.
The whole experience
As a traveling business man, I've stayed in many hotels, this was one of the best experiences my wife and I have had. We will come back for another visit. Could use help with loading and unloading travel bags and such. We called for baggage service and they never came to assist us.
Excellent Service, Clean, and beautiful. My family and I really enjoyed our stay.
Kid friendly, great pool, nice layout of room Shower did not drain properly
I liked shuttle bus transportation to and from and to Disney world them parks, it was on time and comfortable with a reliable time schedule, all the people were helpful,check in and check out was fast My first impression when i arrived to the hotel was bad, because when i arrived i unloaded all my luggage and later the luggage man arrived and take all the luggage without giving me a ticket, i was expecting more better welcome arrival, the shower has not enough pressure, also at the last night it was allot of noise and i was in the 15th floor, and i heard like allot of knocking on the roof and wall (it was not so loud but noisy)
Ther service being provided were excellent during our stay, we felt like we were in a 5 star hotel.. the swimming pool was amazing and the breakfast was excellent ,, and the location of the hotel is perfect ! It was perfect I will definetly go back again
Excellent hotel, pool area great for holidays, location excellent for Disney etc. well worth staying as there is something for everyone. Staff excellent.
It was too far away from the action. The bathroom wasn't as clean as it could be. Also when I ordered a burger and fires in the restaurant the fries came cold and soggy. They did comp me with a beer, which was nice.
The newness of the hotel and shuttles to the Disney Parks. Nothing
Facilities, restaurants, pool area and proximity to Disney was exactly what we had been looking for and were not disappointed.
Rooms & view Need a deep pool for swimming
The Booking.com agent was an angel without wings! (Angela? Christina? Sarah? I forget her name) I can't thank her enough! I booked the room through kayak for the first time ever, and I did it spontaneously while riding the Red Coach Bus from Miami to Orlando on a Friday afternoon. I found the deal and booked it right away. As I forwarded the confirmation to my girlfriend, a minute later my phone is ringing and there is screaming in my ear; the room with the deal was for the NEXT Friday. Instantly. Livid. And of course as Im reading through looking for the customer service number, there are all sorts of "no refund" "non-return" "no changes" laced throughout, so I think "well ok let me call the hotel." "Nothing. Nope." The listless front desk person who answered the phone is proceeding to tell me, as he said there is nothing he can do because the reservation was made by a third party vendor from a website. "I can go ahead and book you another room right now" he sluggishly chimes in. "No thanks" I tell him, "I really shouldn't have to pay for another whole new room after literally transferring my funds to you less than 5 minutes ago." The incorrect information was caught immediately and I'm trying to correct it. I hang up on him and proceed to search for the Booking.com customer service line. I find it, call, and am placed on hold for 14 minutes before I speak to the rep. She cheerfully chimes in and listens to the entire convoluted problem and proceed to totally sweep the rug out from underneath me by saying "how about I place you on hold and Im gonna go ahead and call the hotel directly." Oh. Well ok. That sounds like a great idea. She goes back and forth for a few moments, to then come back and inform me: 1) The deal I booked was for a handicapped room, which I didn't need & was being charged MORE for than even the price of a regular room 2) She informed the Hotel of my celebration with my girlfriend and they would be upgrading the room & the floor that we would be on because the hotel had low vacancy 3) That the change was easily made at no extra cost. Sirens. Angels sing. Confetti. This girl just saved my life!! The rest of the trip was OUTSTANDING. The girl at the front desk upgraded our floor to one of the top with a view of Disney Springs. The hotel inside was immaculately clean, detailed, and made you feel a sense of space and relaxation. The pool with the lazy river was an amazing feature, and the inside bar with a gunpowder old fashioned was well worth the wait. There is a resort fee, but to those reading absolutely worth the charge. I will absolutely be back to vacation here, and I will book it through kayak & booking.com. Kudos you guys. Too many little kids, but it IS in the heart of Disney theme parks and the like. The pool is probably a mouthful of pee.
Very modern and common areas are vast and have plenty of areas to congregate Resort fee Staying one night in town for Rolling Stones concert, so we did not use any of the resort area ehich is basically a very large pool lounge area with a water ride for kids Resort fees are simply another unbundling like baggee fees at airlines that drop to the bottom line
Great value. Comfortable room. Several dining options on site. Large pool and lazy river provided hours of entertainment for entire family. Nothing to report.
Beautiful ground, facilities, and of course the pool with "lazy" river. All the stupid fees. Its bad enough that most of these resorts near the house of mouse charge a Resort Fee that used to be for the theme park transportation, resort amenities, and parking. Well this place charges a $25 resort fee AND a $20 parking fee (PLUS TAX, yes they add sales tax to the bogus resort and parking fees). So just keep in mind that the great price you see in big bright numbers on Kayak (and everywhere else) doesn't include the $50 a day parking and resort fees, or the 11% sales tax on everything. The rooms are nice but small. Depending on where your room is located, it can be a 1/4 mile walk to the nearest elevator and ice machine. There are no pool monitors to keep all the unattended kids under control. It seemed like we were the only parents that were with our children. Every other parent we could identify (from kids running up to them at some point) were drunk at the bar and ignoring their kids. But considering the number of kids that were there, most of the parents must have just left them there unattended. Kids were going crazy while we were there. Jumping off the bridges into the lazy river below, barely missing coming down on people below. One woman was hit in the head by a plastic cup (filled with ice and water), that some brat purposely dropped on her as floated under one of the bridges. I'm not asking for life guards, just security to keep things under control when there are a ton of kids there.
Nice room, very friendly and helpful staff! The shower leaked and it's not a cheap hotel
The hotel was beautiful, inside and out. The staff were nice. Our room was very neat when we arrived. The A/C in our room was set to 65 the entire stay and the coldest it got down to was 74. Something is obviously wrong with the A/C. Not all the channels on the TV were watchable. The HBO channels said "no signal". The parking situation is a joke. You have two choices: pay $30 for valet parking or self park for $20. Those are your only two choices. They then add on a $30 resort fee. Also plan on paying for EVERYTHING!!!!! I went down to the lobby to get a cup of coffee and was told a CUP of coffee was $6!!!!!!! I'm sure there are other extra charges that I just didn't see but either way, the ones I listed were enough to annoy me.
Extremely quiet and confortable. Size of the rooms. Outside snack/restaurant service on the balcony overlooking the pool was far too slow. Same for breakfast service when not in "buffet" formula (outisde week end).
I fell in love of the landscape., so lovely.. Maybe a twist in the interior design. A little bit more contemporary.
Nice and pretty new Hotel. We could sleep well, too soft matters apear not orthopedics....after one night we decided to moved to other hotel....
Nice hotel, comfortable beds and v helpful staff. Restaurants were v expensive
Very friendly staff, enjoyed restaurant options both at Waldorf and Hilton next door (also liked the golf cart to taxi us back and forth). The pool was amazing- attentive staff, family friendly, very relaxing/luxurious.
Very clean hotel, excellent and friendly staff. Overall great experience. Close to Disney. Price
The hotel was clean, beautiful, perfectly located and top notch in every possible way. The only thing that out shined the hotel amenities was the staff. The staff went above and beyond to make our vacation special. The staff always greeted me by name from the first day I arrived. I also want to thank Steve (bell hop) for providing exceptional service and making me and my daughter feel like we were the only guests staying at the hotel. I can't say thank you enough. Rachel (server) was another wonderful staff person who went out of her way to make us feel like special guests. Thank you for helping create a lasting memory of a wonderful vacation!
Leaving! Don't Stay! Not much class just a dirty standard room you can get just about anywhere for much less and still be around Disney property. Oh and the beds are a joke... Worst Mattress Award. Over priced parking and was told that is a major hike to self parking (which is $10 less) but it is in fact about 5 minutes to the front doors. If you are hoping to stay in class you might want to consider the Hilton that is attached for a better stay (I was they last year). I would rate Waldorf Astoria a standard 3 Star Hotel.
The value for the money is great considering the prices around I will definitely come back I never had the need to call anyone to ask for something i had everything we needed
Easy and free parking. Good location, good value. Clean and friendly staff. Nothing to complain about.
Rooms, location and pool area Breakfast was very simple, could be expanded
The best thing about the hotel was definitely the hot breakfast buffet. The location was close to Disney. We liked having the living room area for the extra space. The bathtub was not clean - there was mold along the grout. The swimming pool was small and uninviting. It is also right next to the restaurant so everyone would be able to watch you swim. The location of the hotel is an older area and a little sketchy. The traffic was so loud, we could hear it inside the room. I have been to much nicer hotels in the Disney area for a just a little more money. If someone has the option, definitely splurge.
Room was big and the bed was comfortable. Bathroom was very spacious and nice as well. Very good for the price. The front desk person was kind of grumpy since I booked through Kayak and he couldn't find our reservation in the main system. Was a little awkward. The chair in the room had a very strange stain on it and the room could have been a bit cleaner, but it wasn't too bad.
we got a suite it was great
Location, staff & hotel appearance was excellent. Thank you so much Joanna & Brian for your help & professionalism I could not stay longer
Spacious. $8.99 a day for WiFi. I thought it was a joke.
the closeness to the parks.
Great place to stay. Booked last minute through Kayak, the hotel and staff were amazing. The rooms were well appointed and comfortable. I would definitely stay again.
Actitivities provided by the hotel.
Clean, comfortable rooms. Many fun, planned activities for kids of all ages. Easy to get food/drinks around resort. Room charging allowed. Very large and long walk to certain buildings and pool areas
My kids loved the water amuzement area. Great place to stay with children!!
The hotel rooms were large. It was very close to the Disney parks. I liked the market place. They were very sensitive to my gluten food allergy and went above and beyond for my safety. Area was loud during the evening over the weekend due to a movie that was shown at the pool. I did not realize it was a family based hotel when I booked it. The sound decreased around 9:30-10 am.
The kids activities All of it
warm pool and kids slide area with warm water! Food prices at both buffets way too high!!! I'd like the breakfast buffet to be open later than 10 or 11 am! too cold water at the big water slide area, we didn't use those, even though we really wanted to. old computer keyboards- hard to see letters!
Location, size of condo plus kitchen appliances etc To pay additional for a full clean
Excellent, spacious accommodation No restaurant. Breakfast room and choice of food unacceptable. Staff lack local knowledge - foreign students mostly.
Washer and dryer in the room. Pricing is a scam, they make you pay for everything including housekeeping fees and resort fees.
The amenities were more than sufficient. Rooms could have been cleaner.
I like the cleanliness of the rooms, the jettub (although small), and the continental breakfast (especially that they let people take it to their rooms - that was so convenient for us with small kids.) The sofa bed in the living room was a nightmare(they should consider 2 double beds in the guest rooms instead of 1 queen or those short twins. There were no activities for kids or kiddie pools. Even though they have a sign for spa, there is no spa in the hotel.
I had trouble with the reservation as they thought it was for a 2 bedroom. I had a reservation for a 2 bedroom then cancelled that and made it a 3 bedroom. I checked with the resort before I got there and the error was discovered. I showed up and the error was still there. The front desk did fix the problem and put us in a 3 bedroom at the rate quoted in the reservation.
Spacious, fully equipped suite that was close to everything but still quiet and very clean. Free (wired) internet access was great, but wireless connection would be more convenient.
Great stay with nice beach pool and good restaurants. Early access was unbeatable. Too expensive with extra charge for parking and mini fridge.
The beds were comfortable, the bathrooms were spacious, and you felt safe. I made some recommendations when I made my reservation. We had three rooms and were told we were in the West wing close to the transportation, we ended up on the east wing as far away from the transportation as possible. They didn't do anything to rectify the problem, just told me that it was on the reservation but the rooms were full.
Loved that we had the fast pass included. Was so luxurious and the beds so comfy. Boat ride to parks was so convenient.
PBH was the best choice for our visit to Universal Studios Orlando. The restaurants were great. The one we went to had a musical that was an initiate source of classic italian songs. The room was over the top amazing (we stayed in the presidenta suite). The staff was friendly, accomodating and inviting.
The room and property were great! Love the décor and details at the hotel. My puppy, who came along for the trip received a welcome bag which included a very cute Hard Rock dog bowl. We would have loved to stay there more days since it was so comfortable and felt safe. The ease of getting to City Walk be that by boat, or walking was awesome! Also, for being guests at the hotel, we received complimentary Express Pass to both Island of Adventure and Universal. That was neat! The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so we are with the puppy be that in the room or outside of it (the puppy would stay in the room while we would be out on dinner). No one ever came to turn our room over and we called front desk several times and waited the 2 hours. I guess housekeeping was MIA. So during our stay, we never got fresh towels and our beds was never made. Things could be worse though.
We loved everything about it. Rooms were spacious and very clean. It was so close to the parks. The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.
The unlimited express passes, convenience, responsive, water taxi service.
Location is great. Short walk to Universal/City Walk. Staff was helpful. Beautiful hotel lobby and grounds. Room was unimpressive for the price, and not very clean. Found hair in the sheets. Service/food in restaurants was subpar.
Our stay was comfortable and the location was great. We were so happy that express passes for the parks were included with our stay -- they made a huge difference.