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Food correct, nice view. swimming pool. Breakfast not included despite what was announced on the website. Basic standard room are well named... basic. Isolated.
meal quality was very good let's say 4 stars
the view, the area access to the hotel which was difficult but also was part of its charm
Room was clean. Staff was courteous. Mountaintop view was nice.
The view of the lake from the restaurant is beautiful. The front desk staff is friendly and helpful. We were assigned a handicapped room, possibly because we needed a rollaway bed. It was difficult to keep water from the walk-in shower from going everywhere. Also, there wasn't any counter space and the small brown tiles are not attractive.
Excellent view around. Transportation.
Excellent room and facilities, especially the bathroom. Fantastic location and views. Excellent food and service in the restaurant and bar Lack of lft to third floor was a drawback
good breakfast, the evening meal in the dining room was also very good, albeit expensive, perhaps that is a fact of life in Switzerland hotel, despite advertising extensive renovation, was a bit tired and passe
the view hard to communicate with restaurant staff as they do not speak English.
Great location in the vicinity of Lake Constance. The hotel room was not equipped with an A/C unit, which was quite necessary. Dead insects were left lying along the window in the dining room. During breakfast, flies on the food were abundant. Pool / spa opening hours were not convenient.
Fantastic view over Lake Constance.
A nice room with two balcanies with view over the Bodensee. Bathroom was fancy, big and clean. Fast internetconnection.
We loved the view of the lake from our rooms. The rooms were ample and very clean with lovely terraces. There is ample parking lot at the hotel, very convenient for larger cars. The restaurant also has a very nice view, and the food was excellent. Wish the cute stuffed white dogs that are in the rooms were for sale. Our son loved them and cried when he had to leave them behind.
pleasant stay, nice location food was very good but a bit expensive
The views of lake Bodensee at breakfast The manager allegedly spoke no english
We had a large room with a balcony and lovely view of the lake. The staff were all very friendly and helpful, and the owner personally greeted all the guests every day. The food was excellent, with homemade apple juice and jam, and all of it beautifully presented. We would definitely stay there again.
The Hotel was a very nice surprise. Very good rooms, beautiful views and nice people who run the hotel.
MEALS EVENING @MORNING EXCELENT. FREE PARKING. FREE WI-FI. NO GOOD ADDRESS . HARD TO FIND HOTEL
The clean room and friendly staff To less cheese, ham and so on for breakfast
Breathtaking views over the lake, large room and excellent facilities
I liked the fact that the hotel was situated right on the lake. The room was beautiful with a fantastic view down the lake. There was also a choice of restaurants in the hotel and the service in the captains grill room was first class. All the staff were very pleasant and the hotel was spotless. I would definitely recommend this hotel to anyone.
The restaurant, Emily's Wave was fantastic. Breakfast each day was also nice and the staff was very attentive. The Entire staff of the hotel was top notch. Even the ladies who clean the rooms would say hello to you as you passed.
beautiful, really beautiful... The view on the Kostanz lake is fantastic and the breakfast are perfect.
Very friendly staff , good food , nice location , there are a couple of reastraunts both with lake views and the food I had was very good. There is a new Spa section of the hotel being built next door which looks great but not yet open .... not a problem but just a note that the hotel will offer a lot more in I guess a few months .
I had a single room ... thus single bed. Had hoped for a bath tub but all rooms on my floor were just shower stalls.
Very nice rooms, Good admosphere. Relaxed and still very professional staff. Good restaurent. I did not find anything I didn't like.
The location is beautiful with a panoranic view of the Alps and Lake Constance.
The best part is the location and the view. Easy to get to the hotel, In the outside restaurant the waiting between the dishes, and until we are served was vry long, and not necessary
I arrived at night, but all was organised well. There even was a welcome note in the room. Nice view from the hotel. Quiet location. Good breakfast.
The quietness of the rooms, the location and the views. Spa facilities were excellent and the hotel's location gave easy access to public transport. Would have appreciated more literature about the area and facilities in English.
Superb swimming pool
Quite familiar hotel with 5 stars services The outdoor swimming pool was closed at 7 pm
Nice, modern and quiet hotel on a peaceful location. Food in the restaurant was relatively expensive for what you get. I am more a fan of internet included in the price of the hotel rather than having to buy separate internet cards for if - I remember well - about €20.
Friendly staff, excellent location. Room had no AC, had to open window but it was noisy on the street side, bottom line: on summer insist on a lake side room otherwise you may have problems.
Excellent restaurant, nice accommodations very close to shopping area, staff very helpful Stating that you were only 10 min from railroad station was not accurate for anyone with luggage--I wish you had told us how to call you to meet us at the railroad station--lady at kiosk didn't speak English
The staff was great - Room was very clean had plenty of room and had avery adequate bathroom - staff was great and ease of walking to the action spots was great - the hotel has a history of excellence - Can't beat the value for the price- We had a drink in the lower dining room and noticed an abundance of flies - the hotel definitely needs to address this issue
We wanted to enjoy the region, staying in a comfortable, family run hotel Would not like to stay in a room facing the square during high season, due to noise
Both restaurants were good. We had a junior suite which was delightful. Staff were outstandingly helpful.
Tje food was fabulous.I have stayed here before and that is why I returned.
Appenzell is a typical Swiss town. Ideal for a romantic quiet stay. Lots of Swiss shopping.
Very charming location.
This is a very cute romantic Switzerland Hotel. It was everything we were looking for and the location is perfect. Right in the middle of all the activity. Easy to find
Very romantic bulding. That I had to live the hotel.
Very good hotel, easy reachable from the station (about 7 min walk). Hotel is kept with great accuracy and I'd say love. It's very cosy, in all details. Restaurant quite expensive but very good, the food is excellent, you'll never regret.
veiw from our oom was beautiful it was ok . the breakfast was not good , i mean that choice were not much .
the customer service,environment,location and room decor was excellent. Close to the train station. Very convenient. no
The staff was freindly and very helpful, My husband was sick and one of the staff went out of her way and took us to the doctor. The room very nice and clean meals lovely.
Suite was generous size, comfortable & well appointed in the period style. Staff were friendly and accomodating of children Underground carpark is very limited in space, spaces & access.
Location, free wifi, excellent restaurant, great ambience, friendly staff. Railway line a bit close, room a bit small.
In general, a good hotel in the old style of Switzerland, with nice rooms, recently refurbished, lovely bathroom, nice flat tv and good breakfast. Staff was really nice too. Free parking not really close to hotel and no free internet.
Clean, well-run hotel, friendly helpful staff, decent breakfast. It's right in the middle of the absurdly pretty town of Appenzell a few minutes' walk from the station. With superb Swiss public transport, it would be a good base to explore the area.
Proximity to Paracelsus Clinic and trains to St. Gallen and Appenzel. Not many healthy breakfast options for vegan vegetarians. No sugar added rice milk would have been great.
The room was very clean, and breakfast was not bad There is no reception. When we got to the hotel, there was nobody to do the check in. Once we found someone, they did not speak English. They said you had to pay for the wifi, but it was supposed to be free.
Well located. Very helpful and nice staff
Prime location in Appenzell; nicely designed rooms, decent cuisine, friendly staff, typical local atmosphere Not applicable
The location was excellent and the staff were quite friendly, though clearly put out that we didn't eat in the restaurant. The TV didn't really work and a fair amount of noise came into the room from outside.
The welcoming and helpful manner of all the people at the hotel as well as its situation for the sort of holiday we were seeking. No
The woman working the desk was so hospitable--uncommon in Switzerland! It was a reasonable walk to the train station, which takes to you area where you can take the cable car to Ebenalp (fantastic hiking for those in moderately good shape or alternatively a nice place to have a picnic) the price. breakfast wasn't amazing, but decent. If this room were priced at 120, it would be unbeatable!
Nice hotel but the price was a bit steep even compared to Sankt Moritz.
We arrived in the midst of a town festival. The town is charming and the hotel is right in the middle of everything. Very charming place, wish we had more time to explore the picturesque area.
Almost everything I think that breakfest selection has to be expanded i.e. eggs, ham, vagetables etc
Very good location for walking etc. Excellent Appenzeller Card promotion was available. Directions to hotel not totally obvious, since we did not know Schwende and Weissbad were not very close - but probably our fault for not double-checking. It would have been nice to know that the hotel restaurant was closed on certain days.
Food excellent, free wifi excellent, tidy room. Activities card is excellent. No really bad points. Maybe a kettle in the room might be nice.
Brilliant place, amazing helpfull people the owners. Everything is perfect.
The room was very spacious and comfortable. The views from our room and the restaurant were amazing due to the hotel's location on the hillside. The hotel staff was very freindly and helpful, they even reserved tables at the restaurant and had the child seat at our table without even asking. There is a little playground for the children and plenty of grass all around for children to run. This was a nice break as our child needed to run around after the long car ride. We look forward to staying here again!
location Restaurant staff , patronising , confused most of the time, no effort at all to understand customers .
Beautiful location very close to Appenzell but also to mountain funiculars. As the name advertises wonderful views from the rooms. Very clean, functioning like Swiss clock, very nice staff and excellent restaurant. We even enjoyed arriving on the reception day off because everything went smoothly and it was fun letting ourselves in. We stayed three nights so we got the tourist cards which allowed us doing lots of things without extra cost.
Very comfortable, clean, friendly, and relaxing. Close to the train station and Ebanalp (but not too close).
Beautiful view and surroundings, quiet room, excellent bathroom, comfortable bed, good breakfast included, English speaking staff, Difficult to get them to change the linen or bedding.
Quiet, peaceful location. Friendly staff. Easy access to hiking trails. Close to Appenzell and St.Gallen. Appenzell Card a nice bonus for guests staying three night or more (free rides on cable cars, trains & busses + other benefits).