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the friendly and efficient receptionist who couldn't do enough for us without being over the top.We were offered a free upgrade.(-which we declined as we wanted one bed not singles) The bed was huge and comfortable and bathroom well set up- even his and hers washbasins. The breakfast buffet was varied and plentiful with mini tapas style warm foods as well as the fresh fruit and pastries and cold selection. Only thing we could say we did not like was the price and choice in the restaurant-but it was our choice- we could have eaten in the bar-cafe -which is what we will do next time
Good location for touring, great view and lovely breakfast Restaurant very expensive to eat every day
Very clean and comfortable, good food, quiet location, convenient to autoroute. Excellent value for money.
the hotel is charming and elegant and so where the staff, the rooms we had where very clean and welcoming, we will be staying there was nothing we disliked
Lovely Parador, as usual, could do with some TLC in the gardens and the addition of a pool. Staff and service excellent. Right up to Parador standards as we remember them from 20 years ago.
Newness of the hotel Set evening meal not the best and I got food poisoning following breakfast!!!
The hotlel was new and very clean. Restaurant staff were excellent and the dood of a very high standard. The hotel is well situated for an overnight stay while en route in spain. The hotel is in an isolated location in beautiful countryside. The nearest town is 12Km and not that attractive. The hotel exterior is still under construction the landscaping has not been completed so there are no places to relax outside except a patio.
We needed an hotel conveniently placed by an autoroute for an overnight stop and.by choosing a Parador we ensure a high standard of service and excellent cuisine.
The receptionist was very friendly and helpful and made the check-in process very easy. The room was very spacious,
It was a very quit hotel even if 1 day was a wedding party. I was missing a pool area. We were not booking the hotel because of pool or not. But, when we were sitting in the bar and it was over 30 degrees it was very attempting.
Staff was very helpful on locating sites to visit. Free parking was available nearby on the street.
The rooms are comfortable. I didn't like the breakfast room. It is a bar in the basement and it is allowed to smoke. The included breakfast is only a coffee, a juice, and a pastry. Additionally, I had troubles with the WIFI.
it was a overnight stay but we found the town bizzy with plenty of bars and coffee shops
The staff were very kind and helpful - the value for money in the restaurant was excellent and the food was generally superb. The rooms are spacious and the free wi-fi made a real change from having to pay through the nose for this service, The free sauna/gym/jacuzzi were also a major plus point. Non-Spanish speaking travellers should be aware the staff spoke very little English and the people leaing the bar were very noisy on one night of my stay.
very good and nice hotel!
Clean & comfortable, dinner was very good value - an excellent meal everything included. Location right on a busy dual carriageway was very off-putting, but our fears were groundless as even in the dead of night all that could be heard was a faint hum of traffic. Breakfast pretty ordinary.
neat and clean
The management was very friendly and very correct. Very clean hotel. The grocery and restaurant on the ground floor are very convenient for the hotel guests like myself.
Liked the location, just outside a beautiful town. Hotel was clean, modern and no reservations desk just a self check in which is ideal for people travelling and arriving at their leisure
Practical location for road travellers
it was close to highway, it was good priced. It was on the route, we had big room modern hotel
clean and comfortable,very quiet location I booked for two people on booking no.165419442,but the system only allowed one !! your system needs revising I would not use you again !
As a traveller heading back to UK from Portugal it provided ideal stopover facilities. The bonus was the town itself, a short walk away that had plenty of bars and restaurants. Lack of secure car parking. Lack of any staff (electronic entry) was strange, but the welcome drinks in room fridge made up for it.
The hotel was in the mountains, overlooking Mondragon. It had lovely views of the town and neighbouring mountains. The hotel was very modern inside, beautiful big rooms, great bar (with fantastic prices), and the evening meal was brilliant. Lots of countryside to explore, but sitting out on the terrace overlooking the town with a glass of wine was lovely. My two young girls enjoyed the playground also, and there was plenty of space to play. We were only there for one night, but could easily have stayed a week. Highly recommended. None whatsoever.
The hotel is obviously new and the decor is lovely and fresh. The rooms are very spacious, light and airy. There are lovely views and is in a quiet position. Although the staff don't speak english, they do have their restaurant menus in more than one language which was helpful - the food selection wasn't huge and was quite basic, but it was nice food. We booked this hotel as a stop off on a longer journey and our choice was based on the availability of private onsite parking. It is a bit of a pain to find and up steep hills (not good if you have a trailer!)
Lovely bright and clean rooms. Out of town so no noise from pubs etc Staff efficient friendly, restaurant good value.Great selections of essentials in the bathroom. Difficult to find even with gps bed a bit too hard for liking
The location and ambience of this hotel was excellent. The dinner was great and staff excellent
Está bien, es lo que se espera en esta categoría.
The whole experience was simply great. Extremely enjoyable. Nothing
I wanted a hotel that would break up a long journey and this hotel was in the right place. The location is stunning, on the side of a mountain with great views, just outside the town of Mondragon which you need to drive through to get to the hotel. Could be difficult if you were using a map but the sat nav took me straight to the front door. The rooms are large and of a standard you would expect in a classy city centre hotel and have wifi or plug-in internet access. The bar is small and do snacks and although I didn't use the restaurant I was told it was a bit expensive. Breakfast is included but don't expect too much, if I had paid extra for it I would have been very disappointed. Good value for money at €50. Make sure you learn a little Spanish as the staff didn't speak any English on my two visits.
Excellent hotel and staff. Excellent value for money. We will go there again Breakfast Buffet was not too good. No eggs, bacon etc. and not enough pastry.
Wonderfully welcoming staff. Gorgeous bathroom (weird comment, but it was great). Well, be warned, smoking is still acceptable all over Spain. It was pretty overwhelming in the dining room.
i liked the fact that everything was spotlessly clean and very comfortable
Wonderful surprise and the best of all the hotels booked through your service. No.
Although we had a sat nav the hotel was difficult to find and without the help of two really nice and helpfull police officers I doubt if I would have found it, The staff on arrival were helpfull and the male at reception spoke very good english the bar staff was also helpfull and allthough the menu is basic bar snacks the pizza was suffice with a good glass of rioja. The room was clean and the bed was firm large and comfortable and in fact this was a very pleasant part of the stay. In the morning we intended to leave early after a quick breakfast Spanish style unfortunately the day staff was unlike the night staff and having stood at the bar to give my order for 20 minutes and having been ignored although every spaniard that came was served,we payed and left no delay in taking our money. This hotel is a tale of two different staff one excellent ,one very poor,
Location No air conditioning
The room was clean and the breackfast was very good. The stuff was very friendly. My room had no air condition so it was very hot inside. It is almost impossible to sleep with open window because it was very noisy outside.
The breakfast was nice, the hotel has good connections to/from Bilbao and other cities by public transport (bus connection is good, fast and cheap). The people in the hotel nearly don't speak/understand English which is not always easy as not everyone speaks/understands Spanish/Bask. The isolation of the rooms needs a big improvement (this was my second visit over here as my relatives live in this village) as you could still hear people in the room next to you, even if they talked silent...so when others are awake you are as well...
The simpathy of the reception staff Absence of air conditionning is a serious cause of disconfort in hot periods due to the characteristics of the location ( deep narrow valley )
Good rooms Poor parking
Please write at least 15 words
convienience to my work, clean, location to restaurants and bars poor parking, breakfast not replenished very well
Comfort, silent, value for money, location. Recently redecorated. Very good in any aspect
Everything available 24 hours a day. Friendly staff. Cleanness in general.
Cheap-friendly well placed good room (no more slow typist Your directions were confusing !!
We were travelling through and wanted somewhere to stay overnight. The hotel was initially a bit off putting as it is atatched to a large garage and petrol station and there where a lot of trucks outside. I was afraid it would be noisy and very basic. In fact the rooms where spotless and well appointed. The staff where very helpful, and good food was available either at the cafe or in a resturant. The rooms where air conditioned and double glazed and we had no noise from the trucks. Very good value. It was just off the main road but also set amonst lovely mountains. No. It is not the sort of hotel for an extended stay but very good for its purpose as a stop over.
Hotel was new, conveinent ,ate in the resturant found it good value.
The bathroom was very spacious and had the image of a 4-star bathroom, very nice. The room itself looks quite new and was quite big for a 2- star hotel above a gasstation. Automatic airconditioning with remote control was available in the room, and also a lcd tv. Fortunatley enough we found the hotel very quickly, but if you are not so lucky it can be hard. It is hidden behind a big Renault factory and is located above a gasstation. Just follow exit 396 if you're coming from Madrid and follow the signs to the gasstation, than you can't miss it!
I had no difficulties but those who do not speak Spanish could have problems.
The hotel was conveniently situated for our journey and fulfilled very well all our requirements. Check in was slow because the hotel had not received our booking from the central office.