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Food was excellent. Great location. Staff very helpful. Good facilities. Underground parking.
good location,lovely views breakfast was mediocre
Excellent position and view, friendly staff. The suite is perfect for a family.
Big rooms, very clean, very stylish. Nice view over the town. Excellent location. English speaking staff. Hotel was overwhelmed on breakfast. This should be between 8-10AM, but already at 9AM there was a shortage of everything. The staff did efforts to refill the plates, but the food was quickly disappearing.
arbanassi is a wonderful village and sevastokrator hotel is a place where you can enjoy your stay
Everyone was very friendly. he views were brilliant. Location was good. Spa yummy!!!
kindness of the staff restaurant , it look like a comunist restaurant, air condition not working so very warm in the morning at breakfast,is not fitting the style of the hotel
The spa and swimming facilities are excellent and the lobby bar
Everything was super! The cleanliness of the de luxe suite
comfortable double bed ^)))
View and breakfast Air conditioning was terrible very hot in room
The hotel is very well located between the center of the city and the castle. It's just 5 minutes walking in either direction. Rooms were big and comfortable, the hotel was very clean. Staff was friendly and we had a nice view towards the castle. We had the bad luck one day to be served by a waiter that didn't understand much english and we had a few difficulties with him.
We had a suite - it had 2 bathrooms & 2 bedrooms - 3 TVs & a beautiful view of the castle light show as well as a main square outside! Great restaurant & indoor pool - we relaxed & our small children had a good time too!
all was ok. It was not my 1st visit to this hotel. non
Breakfast could have been better, especially after compliments about it on the website. Perhaps it was an "off-season" breakfast...
The hotel design is very nice and modern. Its location is excellent, very close to the Fortress, and you can enjoy the sound & light show from the balcony. Staff speaks good English. The hotels' restaurant serves good food (except the salads), although the prices are quite high compared to other restaurants in Veliko Tarnovo. Our room (no 12) smelled very bad because of the drainage in the bathroom. Breakfast is not very varied.
The hotel is one of the few "design" hotels we found in Bulgaria. The view from our room (room nr 7) on the hill "Tzarevetz" was great. One of the reviews on your site metioned "the best breakfast in Bulgaria". The breakfast was over everage, but sertainly not the best in the country.
Very modern, interesting decor, rooftop access with comfy seating area and fantastic views. Wonderful breakfasts, helpful staff. The free wireless does not appear to extend to the upper floors of the hotel.
Great view from the balcony and from the top floor. No credit card payments. Some sewers smell in the bathroom.
The service The breakfast could be better
fantastic view and trendy retro furnishings There was no manager there and seemed to be in the charge of a group of girls who were about 21. We were concerned that there was no one in a position of responsibility available
The place is very modern, very clean and friendly. The pictures and info on the website are vey faithful to reality. The location is the best in the city, with amazing views from the rooms over the Palace! The views from the terrace are unbelievable :) If I ever go back to Veliko, I'll stay in this Hotel, for sure! :)
I liked the location of the hotel, the way the room was designed and the view from the upstairs balcony.
This hotel is perfect - don't bother looking anywhere else if you're after a trendy hotel, with an excellent view, modern facilities and friendly, helpful staff at a price which is very affordable. Make sure you eat at the restuarant - the best home made crinkle cut chips, as well as Bulgarian style potatoes, home made icecream, home made bread - the list goes on - it was all delicious and with a dash of panache which sets it apart from traditional Bulgarian fare as it is typically served. The wine list is also very good and the waiter knows his wines and will help you pick a good one. The roof top terrace is in a perfect position to enjoy the Veliko Turnovo light show. The hotel doesn't have a lift - it is only 3 or 4 floors and the staff helped us with our bags - but if you have heavy cases - it might be difficult.
Great location, high-end build materials, very kind and attentive staff Prices are a bit on the high side but still reasonable
Staff, location, peaceful (no music in the garden - yay!) Bed was a bit hard
nice simple rooms in a house in the village of arbanassi. arbanassi itself is a tourist village so not too quaint, but still outside the business of veliko tarnovo. rooms are neat and tidy, bathroom was newly renovated. the place is run by an old lady - she is basically renting out rooms in her house. bathroom quite small.
Very good value for money, nice and clean place, very helpful crew, nice breakfast.
The villa was situated in a very nice small village near Veliko Tarnava. Superb view on the city from the mountains. Good to see the Bulgarian villege life style, many good restaurants around. The house lady was sweet like a grand-mother. Breakfast was something special... The best place where we stayed during the 10 days car-trip in Romania and Bulgaria.
All not speak english
Very good location in central Arbanassi. Rooms are large and clean. The breakfast is very good. The staff is extremely friendly. Staff does not know English, but this is not a significant issue.
well positioned very friendly, helpful, cleanliness parking was a little difficult. possible use of swimming pool next door? internet access would have been useful.
Quiet location, comfortable spacious room Room was rather cold, but when we asked the lady at reception she turned on the heating. Staff doesn't speak English
did not speak any language other then bulgarian
Beautifully furnished modern, comfortable rooms. Excellent location by Tsarevets fortress in the old town of Veliko Turnovo. Very friendly and helpfull hotel staff.
The location is second to none and the service was impecable. Thoroughly enjoyed my stay
The hotel and staff were instantly warm, friendly and accommodating, it was going to be only one night, but I couldn't help extending the stay, very satisfied.
Located in the centre of Tarnovo and within 2-min walk to the Tsarevets fortress. Nice rooms. Friendly English speaking staff. Good breakfast selection. 1. The smoke from the hotel lobby and hotel rooms for smokers reaches the non-smoking rooms too. 2. The shower head in the bathroom was floppy and difficult to use in stationary position.
Staff were very friendly and helpful and spoke good English and French.Wi-fi and use of pc available. 24hr concierge a bonus in such a small hotel. only 2 english language TV channels available though this seems the norm throughout Bulgaria..
Lovely location near to the Tsaravets castle but only a short walk from the town centre. Helpful, friendly reception staff - booked a table at a restaurant for me and ordered me a taxi to get there (as it was raining!). Room spacious and comfortable, with free wifi and a great view over the gorge. Excellent value. There was nothing I didn't like - apart from not being able to stay longer!
it was excellent. I was particulalry impressed by the lady on the front desk (sorry didnt know her name). Nothing was a problem for her.She was helpful, enthusiastic and proactive as demonstrated by her assistance in returning a key to my previous hotel. A real asset No, it was fine
Cleaness of the room, new furniture and the parking space available for free. In a quiet area. The breakfast was rather poor.
The rooms are large, comfortable, very nice decorated and very clean. There are parking places were you can let the car without any problem. The staff is nice, they know a little bit of english, enough for communicating with them without big efforts. The hotel is pretty far from the center and from the Tsarevets but we enjoyed walking; it is possible to go by car, there is a big parking right beside Tsarevets. The breakfast is very basic but you can find something to eat.
Nice room, staff ok. Poor breakfast
The hotel is clean, good air conditioning, the staff is very amable; The location is close enough to the city centre.
Smell of cigarettes in bedroom corridor.
the hotel staff excellent and very good english noise from a kids party saturday night
I was pleasantly surprised to find a cold champagne bottle in the room when we arrived. The bottle was a gift from the hotel. Very nice rooms. Very quiet place. Very nice view to the swimming pool and to the medieval town. Parking places.
The swimming pool, the quietness of neighborhood, the location (everything walking distance), the comfort of beds (twin beds), the good functionning of the air con, the big bathroom (apparently more recent than the room), the garage for our car The color theme/design of the room was dark (brown) : a little outdated
Staff friendly, clean, no issues. yes the room view from balcony looks on to residential propertys with o view.
The rooms to the back side are very nice but have no WLan. The service was not good and the WLan in the back rooms were not available. The rooms to the front had connection to WLan but were very loud.
It's clean, the room was spacious, the sauna and jacuzzi working perfectly, calm, worth more than the price! Definitely recommend it for romantic stay. The breakfast is ok. The price of the room was cheaper at the hotel than on booking.com but I anyway paid the higher price...
The few minor problems we had they solved quickly and efficiently. Good shuttle service to the airport. Very good restaurant.
Bad cleaning of the room
Staff was OK, the hotel has it's own parking place for free. The water from the inside pool had 20 degrees... nobody can swim in such cold water. The laundry was not changed from the past tourist.
The suite with (big) jacuzzi and sauna, the outdoor swimming pool and jacuzzithe reception staff very helpfull and polite. the breakfeast very limited of choice
My reservation was upgraded on arrival at no charge due to the hotel being fully booked Room cleaning was always late in the day. Should be morning when most people are out.
The staff were friendly and the area was very nice. There were no facilities to buy a drink, either it be a coffee or beer at the hotel.
breakfast and bath room
The yard of the hotel The breakfast
Lovely clean rooms. Peace and quiet. Lovely village, great view.
Notional colour of the hotel corresponds to the place. The staff is friendly and pleasant.
Good location. Parking space. The building looks quite nice. Helpful staff (albeit non English speaking) It's quite expensive for the conditions it offers. It is advertised as a 3 star, but you can see from the pictures that it's actually a 2 star. There is no way to warm the room in spring other than the air conditioning, which doesn't seem quite enough.
beautiful surroundings; eating in the garden; large room; good breakfast. good restaurants in village; interesting historic sites
garden, athmosfere, restaurant, staff. poor breakfest
room, cuisine, price staff's denial to accept int'l credit card payment though the iption was mentioned in the Booking.com hotel description
Good restaurant , excelent vue and environments , excelent personel and very good prices .
the courtyard is beautiful
Beautiful location, quietness, large garden, large room. Friendly personnel, a part of them English speakers. However we succeeded to understand non-English speakers too. It was not the best breakfast that I ever ate, but, as written in the presentation, it was a continental one, so I expected to that.
Location, huge rooms, nice restaurant (good food and atmosphere) Terrible smell of sewage from the bathroom, most of the staff was unfrienly and din't spoke any English (exept 1 or 2).
Dinner Breakfast very poor
Great rooms and very spacious. Quiet area so it is very good for resting.
Difficult communication in English
hte Super luxury room is like 5 stars
The position was good, the restaurant was excellent but too small. The staff, the breakfast, the room.
Staff were very helpful and pleasant. Were able to put change room for us.
Vip room,good d/Room blind fell down,too much noise late at night & hammering early morning ,vip room not cleaned after firstnight plus no loo paper
It was a nise two days stay. It's a small hotel, 10 minutes walking distance to the center. The De luxe type rooms are big and with new furniture, but with tiny balcony. The breakfast is really basic.
The location in the city, the parking facility, the dimension of the room, the comfortable bed. The garten restaurant is also good. In the bathroom the shower cabin isn't watertight, so after every use the room get water on the floor. At departure I must pay in cash even on my credit card the amount was blocked.
The staff was very ok. The rooms are clean and comfortable.
The position was great. In the centre but off the main road so very quiet. Staff were helpful, even getting us in the back door of a restaurant to save our legs when we arrived at 23.30.Would definitely go again.
we liked our stay at the hotel very much! the most its owner - Liza! she organazied our stay the way we felt very comfartable, as at home! the best price-quality ratio. situated nes Tsarevica, only 3 min walk. breakfest is great, room are clean and nice! and the staff very pleasant and helpful!
The position of the hotel is excellent: close to the fortress, in a quiet back street with almost no traffic. A nice view over Yantra river and the woods of Sveta Gora hill. The rooms were nice and clean. We especially enjoyed the terrasse. The private parking is definitely a plus. The breakfast was rather poor. No shower tub.
Very comfortable and well located (clsoe to town centre but on quiet side street). Staff were most friendly and helpful. Had suite which was great and wonderful views from terrace. Would definitely stay there again and recommending to family.
Very nice and quiet. Clean! Near many museums and the fortress Tsarevets. Nice rstaurants within walking distance. Breakfast was a little "boring", the same plate every day, the breakfast terrace was beautiful though. This hotel has not got a restaurant, and they prepare the the food in a very small kitchen. However, what we got was enough for a good start of the day.
Hotel design and facilities, location, english speacking personeel no, we really like it
Rooms have nice new furniture and appliances, everything looks quite new. They have charged us about 10% more than the price of the reservation, in the national currency. Also, smoking is allowed in the hotel lobby and in most of the rooms, which can be quite unpleasant for non-smokers.
Nice hotel, close to the Tsarevets fortress. Very nice and cheerful staff, who tried to make our stay even more pleasant. Large terrace with a beatiful view in room 23! Just one thing - I was expecting to have my car washed (my brother mentioned to me that they usually wash the cars in the car parking). Yet it didn't happen, I didn't ask why anyway.
Fantastic view from room Shower system without bath tube or basin
The staff were very friendly and the undergroung carpark was an absolute god-send although a bit small. There was only one minor niggle and that was the wait for your food at the did take longer than it should have.
Top marks to the staff they couldnt do enough to make the stay every bit enjoyable , food was good to menu a little limited but excellent value and tasty excellent excellent Ac's need upgraded but im a Brit that likes the cool !!!!!!!
The hotel is new, our triple room was spacious, clean, comfortable and tastly furnished. Good position to the city center. Nice and helpful personnel.Excellent report quality/price. Poor continental breakfast;
Location was great, Hotel staff were really helpful, parking was useful (not many parking spots in Veliko) Breakfast was a little slim. Some keys may work on other doors...
Nice and cosy, large rooms, clean, located in a good position. The staff was very helpful. Poor breakfast but enough for the people who eat few. I reccomend to put supports for soap to the shower.
Everything, a very good hotel