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it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
The hotel was opposite the Brittany ferry terminal
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
It was very relaxing the rain and wind
Close to the bay and shopping. No
Only stayed onwe night very good fo ferry vvv
layout and furnishings of room
Location and value for money
close to shops and port
Excellently appointed hotel close to beach and casino. Very clean and comfortable despite being an older hotel. Secure parking under the hotel at a reasonable cost of 12 euros per day.
Very comfortable, fantastic location close to Sardinero beaches and easy access to Santander city centre
Very Clean and quiet
the food is really worthy(especially the toast)
Efficient, pleasant and convenient
Location and quality
Location No smoking policy
How close it was to the water and to the Palace.
the breakfast in the morning not many people spoke much english, and the restaurant was all in spanish, so could not order any food or drinks.
Rooms very clean and of good size Price of breakfast 32e for two persons !!
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
the heat in the room! and it's impossible to set your own room at the temperature you want
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
the customer service
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
the staff was so friendly not a thing
The views were nice and the room was very clean The room was ptetty tight... had to move a table to open the balcony
Location Non Smoking not available & smoke heavily penetrated my room.
position. easy to find.
the views and the inter-connecting rooms some staff not especially friendly, but one was very helpful. There were no special facilities for children, more of a business hotel, but very comfortable.
We were upgraded to a seaview room no coffee facilities in room
The location in front of the beach was amazing and the food in the restaurant was the best we ate in Santander. The bar staff were very slow getting our drinks (over 45mins to get 4 drinks also some of the guys on reception looked a bit unapproachable.
An excellant hotel overlooking the sea. The staff were helpful and friendly. No complaints at all
I liked the services, cleanlines of the room and the the sea-view
Hotel of character with pleasant and helpful staff. The room was large and comfortable. Small TV
excellent building / architecture, good staff, clean. large rooms. No Air-conditioning could easily be a big issue on hot days / evenings as the builidng is stone and seems to soak up the heat
Size of room, cleanliness N/A
The size of the room and the quietness It was bliss!
It was a lovely new spanish style hotel just in the middle of the town and on a 10 minute walk to the port. The bar at the back of the hotel had no aphmosphere and wouldn,t encourage you to spend time there.
Service was awesome. Location for our plans suited us perfectly. Food at breakfast and dinner was of very good quality and tasty.
Excellent for our stopover close to Santander Car park difficult and limited
Helpful and friendly staff. Easy parking Breakfast was barely edequate
Being close enough to walk to the beach and being close to Santander. It was also in a quiet location and the staff were very polite. When we opened the window there was an unpleasant smell coming from outside. Although it was advertised as having satellite tv there were very few channels and none in English. The facilities in the room would not have been suitable for a longer term stay.
Position of room on busy road and disco/bar next door. No air conditioning and unable to open windows
fantastic sea view location & food
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
staff very helpful
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
Location, view from the room, size and decor of the room.
Fantastic hotel, one of the best I've stayed in, fabulous location
Good facilities and helpful staff. Lacking in atmosphere.
The room was excellent with a nice view of the sea.
Closeness to the beaches and parks Tea and coffee making facilities in each room would be a good idea, and information about local restaurants, swimming pools etc, useful.
The location The noise of the next door bathroom woke me up at 8 am The pictures of the rooms on the official website are not relate in some cases (like mine) with the real rooms. Really careful with this.
friendly reception - position of hotel
Helpfulstaff excellent dinner Breakfast appeared not to be staff available to cope with the demand
Location for beaches. Breakfast served in dull basement area. Not all waiting staff were helpful like reception staff. Would not class this as a 4 star hotel.
Nice, modern hotel. A little over-priced
Location, being close to ferry port at Santander for onward trip to Portsmouth. Views from hotel/room & proximity to town centre & located in an upmarket area. No tea/coffee making facilities in the room. However, we have found this seems to be standard practice in most of the Spanish hotels we have stayed in, why? Also car parking charge excessive, but underground garage is secure albeit when we stayed appeared hardly used.
Large comfy rooms with excellent staff bathrooms could do with a little update
Convenience Poor breakfast
A comfortable and well appointed hotel. Close to the ferry port. The staff were very friendly and helpful. No obvious deficiencies
The cleanliness of the room and the view - also the buffet breakfast
great location and good price, nice bar (didn't try the restaurant but looked good)
Lovely room with balcony (424) very pieceful had a wonderful weekend. Great Chinese down the road 1st right after roundabout (Not the Oriental that's crap) Expensive for food and especially fresh orange juice (£3+ a small glass). After all they grow like weeds in southern Spain!!!
The decor, bar and restaurant service and the general quality of the experience. There was nothing that I didn't like.
Having read all published comments about this hotel I can only wholeheartedly agree - excellent choice - all rooms had a seaview!
Warm and comfortable and with variety of eating options. Well placed for Santander and ferry terminal On leaving garage at top of slope my car exhaust hit the ground, so a problem with car which are low o to the ground
We stayed 3 nights here and found it to be a superb hotel well situated . right on a beautiful beach. Modern rooms which were very comfortable and clean. The staff were extremely friendly and helpful. Excellent breakfast, everything you could wish for. Restaurant facilities were good and value for money. An ideal base to see the area. Would stay here again and would thoroughly recommend it.
easy to find great and helpful staff lovely snacks and polite waiters no english tv stations and curtains didnt pull across no coffee making facillities in room
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Ideal location with great view over Marina, staff very friendly.
1. WIFI does NOT work. Missed deadlines! I was unable to do work because of wifi not working, missed important deadlines! 2. Every door slams so loud that sounds like bomb. 3. Smells cheap and kinda nasty. 4. Receptionists are incompetent and showed attitude instead of trying to resolve the problems related o WIFI. 5. The day I was leaving they proposed to change room. I thought it was clear expression of mocking and making fun of a customer. 5. In room 506, there is a light on the building outside near the window, which so strong that at night seems like you are the beach in front of the sun and the curtains do not help. I am not a light sleeper and I fall asleep easily, during this 4 day stay I could not sleep because of that and extremely loud door slamming. Overall experience was horrible. I flew across the globe from Los Angeles for work and due to mainly almost not working WIFI my trip was next to nothing. I feel I was robbed. This hotel does not deserve to be 4 star one.
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
The overall atmosphere was very welcoming and relaxing
Excellent service and good location
We were traveling with our four kids and so, booked two rooms. The hotel staff was very accommodating and arranged for us to have two adjoining rooms. We loved the shoreline close to the hotel. Cantabria is so beautiful. There was hair everywhere in our room. Also, my son dropped something on the bathroom floor and when I wiped it up, the towel came up quite dirty.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
Large room, good bed, close to the beach. Poor breakfast.
pleasent view and well apointed rooms
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
location, staff spotless
The staff were first rate
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
We found the front desk clerk friendly, even though we had some trouble understanding her English on the phone when we called for the shuttle bus. Although it's considered to be an airport hotel, it was nicely removed from noice overhead.
This hotel is fantastic,the attention to detail is brilliant and the staff extreemly helpful.There are some good places and beaches to visit nearby but you need a car
The staff were great. We had language problems over the warmth of red wine and the man did everything possible to get it right for us. Also the breakfast was wonderful. Eggs, bacon and the full continental available.
Reception was extremely kind, friendly and helpful and went out her way even though I had little spanish and she only a little english. Delightful help
Position of hotel The sound proofing in hotel was not very poor and due to noise from neighbouring guest did not sleep very much
had been advertised as near santander airport..35kms away! Receptionist unable to provide information on local buses or taxis
This hotel is very close to the ferry terminal for travelling to the U.K. Parking is safe for your vehicle.
I think that the reception on our arrival and checking out was first class . A job well done and a credit to the hotel. We dont have the young ladies name but she had just had her done. wi fi is only free if you use your own laptop and it is not free in the hotel rooms
The parking places too small
the room was smelled of tabaco.
Very well run hotel with helpful and polite staff.
the roof balcony was lovely good for drinks on a starry night
extremely friendly staff and good location
Good location. No evening meals available on a bar.
The hotel was in a perfect location, had parking which was a necessity. Hotel staff were very friendly and helpful, the girl in the restaurant even remembered what teas/coffees etc. we had the previous morning, and even remembered our room number! Would have liked free WiFi in our room.
very nice place to stay with our dog
evening meal in the restaurant was first class, all staff could not have been more helpful. would not hesitate to recomend or stay there again. not applicable
Hotel staff spoke very fluently French. Nice room, good breakfast. Hotel staff gave very good tips about things to visit in the environment. We got a bottle of cava when we arrived and cakes when we left.
everything was great the family who run the hotel are more than helpful and the rooms are great and really clean the breakfast was above and beyond what you expect total value for money all round would recommend there was nothing that we did not like about this hotel
Superb apartments. Excellent facilities. Beautiful environment. Lovely family business.
Attentiveness of staff, Cleanliness of room, Breakfast Availability of local places to eat; there was only one
Excellent staff, very helpful. Excellent room, clean, modern, quality fittings, very pleasing. A welcoming pot of tea on arrival on a stormy night. Complementary Cava and chocolates on arrival. Gift of cakes on departure. Dog friendly. We recomend this hotel. Nothing to dislike.
I loved the familyar atnosphere and the design and the quality of the rooms.
Lovely location. Great decor. Loveley receptionist. Worst dinner ever served to us. Semi frozen, limp meat with frozen chips incompletely cooked. Rude staff. No apologies on complaint.
Extreme friendliness of the staff
Great beach in Somo for surfing, running, sunbathing etc only 5 minuted walk from the hotel.
Excellent staff - friendly and helpful, really nice rooms. Didn't have the hotel breakfast but the cafeteria served delicious tortilla de patatas. Nothing negative comes to mind.
The rooms were extremely comfortable and stylish. The staff were really welcoming and friendly. Although not applicable to us, some people may find the uphill walk from Somo village to the hotel difficult if they have mobility issues or if very hot and have children.
A great base for beautiful Somo beach. Staff was very friendly and helpful, especially front desk staff. We were impressed by how many staff spoke English even though the hotel caters mainly to Spanish guests. Would have appreciated a minibar or small refrigerator in the room. Bottled water should be provided as there is nowhere nearby to purchase water or drinks outside of the hotel bar. Beach towels would be appreciated although we were not stopped from using the hotel towels for the beach.
The hotel staff were very friendly and helpful. They spoke english well and made the effort to communicate with you in English. They couldn't do enough for you. The room was really lovely and very well appointed. The evening food has been described in your reviews as 'disappointing' but I would say that it was rustic. The buffet breakfast was very good, they even offered bacon and eggs which we took advantage of, but a little expensive at 12 euros. I would throughly recommend this hotel to anyone. nothing!
This was a great hotel, the staff couldn't do enough for us and they all speak English if only a little which is great when my Spanish is not so good. We found the food to be of a very good standard and talking to other people they found it the same.We really enjoyed our stay. Thank you
Staff were very helpful and professional. Did not eat in restaurant so cannot comment but all other aspects of this hotel were excellent. Very easy access to beach, mountains and Santander.
The hotel had a feeling of luxury and excellent cleanliness. Staff were discreet but very friendly and helpful. Food was excellent, and although a bit pricey, still gave super value.
Clean room Leaking roof
The room was a spacious and well equipped suite.
Could not find. Too far from the sea
very outdated, not clean far from the beach, industrial vista
arriving just before midnight and being able to get a meal in the restaurant with very friendly service
no english tv, resturant not open until 8pm, bath had a chip in enamel and was rusting if not for the fact this I was only there for one night I would have moved out.
The room was big and well furnished. The breakfast buffet was good. The staff was proper but unfriendly, They responded to questions but did not offer greetings. The hotel is several blocks from the beach ... past a school, through a neighborhood.
Overall, an excellent hotel with a very Spanish (as opposed to international) feel. Most importantly, the staff are friendly and accommodating. The rooms are large and comfortable (I believe they are all "suites"). We found extras such as room-service and breakfast to be of good quality and surprisingly reasonably priced. Of particular note here: the mini-bar was the first we have encountered in the world that did not have punishing price tags and so (all other hotels take note) we were able to use it freely. There is a very good swimming beach 150m away. We initially complained about the swimming pool: We searched for hotels "with a pool" using this search criteria on booking.com and tripadvisor.com. This hotel came up through this search and we failed to read the detailed description. Guests have free use of the adjacent sports centre. It is next door to the hotel but proved useless for the kids: minimum entry age 16. You have to wear a cap and swim in lanes. I would not describe the hotel as having a pool - but neither did they, the fault lay with the search engine at tripadvisor / booking.com. Our rooms on the first floor had views only of this (not very beautiful) sports centre. I would ask for a higher floor next time.
Very sapcious rooms with big windows. Clean and confortable A bit far from the centre if you don´t have a car, otherwise it´s good. They defenitly should paint the reception and comun areas in another color
The fabulous suite - very spacious - and impressive shower! The dead animals on the walls of the lounge. Sorry, I know it's your unique selling point, probably just a cultural thing....
Friendly staff. Lack of information about how to get rid of garbage, how to find a wacumcleaner.... The smell inside the room was not good.
perfect for my requirements food not great choice
The position is good, with excellent views. Yes, we would not return, they initially gave us a room above the bar, then turned us away from the dining room (you have no booking!) at 8pm on a Sunday night! The hotel was full of families with small children, and breakfast the next morning was really quite awful, like a cattle market. The food was poor. Never again.
Good location, used it as a 1 night stop over waiting for the ferry at santander. Good location great beach up the road. Simple, but sufficient facilities for the money.
Indoor pool in poor weather Pull out sofa beds were a bit hard for adults to be in bed with children
The actual room/apartment was quite good it terms of standards The hotel has no air conditioning and because it is on the edge of a motorway we could not open the patio doors and windows because the noise was horrendous. It was therefore extremely disappointing and did not represent good value for money. The staff stated they had no rooms free on the only side of the hotel not directly overlooking the motorway.
food noise of rooms above with furniture moving and noise of children. not suitable for our age group
Convenient, clean, good hotel facilities for families, good value for money, better than hotel for a few day stop with a little one, lovely area. TV tired looking and on a pay metre. No DVD player, No oven so very limited cooking ability, No WIFI