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The pools and spas were excellent. Space and beds were in good supply. The limited spa treatments we used were good. There was a need for better understanding of available treatments,directions to these ,and prices for them....perhaps asking for english notice translation is a bit much!!!! But it would help!
Male receptionist did not make much of an effort on arrival and we found that off putting. No nothing.
Staff were good. Good location The food in the adjacent hotel where one has dinner was very poor and not good value for money. The special offer re treatment was also very poor and one got the impression they would give the least service as this was part of a special deal. Not worth taking up.
Excellent service in the area of Thermal. Programs for health and relaxation. No dryers for robes and towels.
The quiet and the peacefullness of the whole experience.I would recommend it to anybody who likes to be pampered.
The Spa and baths. The room was poor for a 4 stars hotel. The menus of the restaurants were bad and expensive.
Location and facilities available Room had no mirror in the bedroom - very irritating!!
Very relaxing, enjoyed tapas and wine in the Casino cafe/bar Restaurant disappointing and rather overpriced for what we got in the evening. Breakfast good.
The Archena massage was superb. Pool facilities excellent. Room very comfortable.
The actual spa facilities are good. Leaving the place a day early felt good. Waitress service was abrupt. Superior room 134 was sparse ,smelly and noisy (located above loading doors). Food very basic . No information in English for the hotel or treatments.If you have to go then only go for the day not an overnight stop
convenience to spa facilities
I liked being able to walk to the Balneario and enjoyed and benefited from the swimming pool. The breakfast buffet was excellent for people who enjoy eating healthily with a good selection of fresh and dried fruits. The reception staff were not very welcoming and the rooms, while comfortable enough are somewhat functional.
Very good service and set in an ideal location. Near to an excellent restaurant called International.
Good location. Modern and comfortable Couldn't get the wi-fi to work
The accommodation was clean, modern and the staff were very friendly The off road parking facility was quite difficult to access and the exit gate confusing
the hotel was close to other places in the ricote valley
Modern hotel in central location The spa facilities were not as comprehensive as we would have liked and we would have liked more information concerning spa facilities and treatments that were available.
Excellent room with great facilities, very funky and modern decor. Lovely bathroom with phone by the loo! Highly recommend the restaurant, all the food we had in there was excellent and great value for money. None
This is a very stylish hotel, with easy access and good private parking facilities. The rooms are modern and comfortable, with an excellent bathroom. Our room had a nice terrace with views over the town and hills. The breakfast was rather disappointing - although a breakfast buffet was advertised, it did not appear to be on offer during our stay.
Furnishing and fittings of the room: surpasses any 5-star hotel we've stayed at - top class.
The spa and the staff One the barhrooms were poorley finished there was grout missing around the bath which my wife cut her fingers on and two there was a lot of noise from building work outside our room as we asked for a room with terrce which we were not told about when booking
nice room, lovely mountain views, trendy style, helpful staff (organised flowers for my partner and also arranged massage I've asked for) restaurant closed, spa expensive (17 euros...there is a lot bigger and better place just around the corner and well worth a visit)
Exactly as the website portrayed it, modern, luxurious and excellent customer service. Close enough to walk to city centre, good restaurant, friendly staff. Nothing to dislike
staff didnt have a clue on where the airport was
I think this hotel is great value. I loved the large swimming pool, the excellent breakfasts and dinners, the good wi-fi access for the conference goer. A very small point: I like real soap and not little bottles of liquid. Fortunately I had some real soap with me - not always the case.
The comfort of the room
Comfortable and convenient for the Auditorio Prefer it when breakfast is included in the overnight price
Nice business-class type hotel in the centre of Murcia. The room was nice with a big flat screen TV, well stocked mini bar, etc. Bathroom had two basins, a bath with a shower, plus a seperate shower cubicle with a body shower - which was fab. Parking was also easy as the hotel has its own underground car park with lift access straight to the room.
The hotel was clean and very beautifull, it offers a great deal of luxury services, the staying in the hotel is pleasant and comforting, the price is exellent!
High class hotel The hotel stuf hardly speaks English
Very good hotel with fabulous forniture and all kind of facilities available. The room is tidy and very comfotable. The swimming pool is large and clean. Breakfast is abundant and of good quality. Good connection between price and quality. Albergo molto buono con arredamento favoloso e ogni tipo di facilitazione possibile. Le camere sono spaziose e confortevoli. La piscina è spaziosa e pulita. La colazione abbondante e di buona qualità. Ottimo rapporto qualita' prezzo. The parking is a bit expensive but necessary if you travel by car, hence the choise is forced. The streets are complicate so it is difficult to find a free parking around the hotel, and the staff doesn't (obviously) make much effort to explain or indicate you one. Il parcheggio è caro ma indispensabile se viaggiate in macchina, per cui la scelta è forzata. La viabilità è piuttosto complicata ed è quindi difficile trovare un parcheggio gratuito nelle vicinanze, e lo staff ovviamente non si sforza di spiegare o indicarne uno.
Very good food at hotel restaurant
Excellent value for money. Very clean and modern Hotel with good facilities - Gym & Pool
We stayed with our 2 minature Schnauzers on the way back from Granada. The front desk staff gave us 2 packs of gift for the doggies, whcih included a plastice toy, a dog chewing bone and a salami stick. It was a good surprise. Restaurant staff was very polite and friendly. Plenty of parking available at the basement garage. Room was very clean and modern, lobby decorate with tasteful flower arrangement and bright. Shopping mall with Carrefour just across the road within 3 mins. by foot. We will visit hte hotel again if we pass by Murcia.
The most comfortable bed so far in Spain. Very well appointed room, large bathroom. Clean and tastefully furnished. Didn't choose Murcia so much as a destination as a break journey, but would happily stay there again.
Good service with happy people The breakfast hot meals were poorly laid out and when we asked for scrambled egg we recieved the equivelient of one egg each
Staff very helpful and friendly.
Staff were very pleasant and the rooms, decor and restaurant were well appointed. Lunch was excellent value. The buffet breakfast could have been better. We booked from Sunday to Tuesday. The bar had only a drop of vodka on Sunday and was out of stock on Monday. When I queried the situation I was infomed that a delivery was not due until Weds. !!! There were at least 2 major supermarkets in the vicinity.Certainly not good business.
All staff spoke very good English and it was only 20 mins walk from the city centre.
very modern design, lovely little pool and gym, wwalking distance to the cathedral, very easy to find, great parking reception staff were tricky regarding paying for parking and breakfast. there are a number of breakfast options and you need to be carefull that they dont try and charge you for the more expensive ones
Room very comfortable. Staff very friendly and helpful Same menu for lunch and evening meal. No atmosphere in bar area. Bar prices perhaps too high.
good view over the city,very modern, spacious,easy to find, sign posts into city centre were useful a long way if walking from the shops
Nice, clean Difficult to find parkingplace outside hotel. The hotel had a garage a few blocks a away. Not a good solution if you need your car during your stay.
Location Unavailability of lugage helper or driver service after 1200h
Level of courtesy and service Very difficult to find. Expensive to park the car in hotel garage.
Good size room & bathroom + terrace, value for money
The hotel is convenient, comfortable and clean. The hotel staff were all helpful, pleasant and accommodating. The room was fine, and the food was excellent (the buffet breakfast did not disappoint). my car was parked by the hotel staff (overnight parking as an extra cost). I would choose to stay here again.
The staff were very helpful, the rooms were big, clean and bright. We were on the top floor and no smoking. And the decor was lovley There were no tea and coffee facilities.
excellent professionality. a very clean place, very central
Great value for the price
Hotel stuff were very polite. Location of the hotel was also very useful to travel around the city. Noises, noises and noises in the room. Noises from outside and noises from inside, from other rooms.
The hotel was in an excellent location, very near the city centre and the historic area, just across the river from the Cathedral. The staff were very friendly and helpful and the rooms were very clean and comfortable. I thought the charge for the parking garage was a little expensive. Perhaps a gradually reducing fee every 24 hours could be offered, so the first 24 hours could be charged at full price and then reduce the fee by a day to day basis to a minimum price would be more encouraging.
Nice and big room.
Excellent location and great value,clean and comfortable room and helpful English speaking staff. Lack of facilities for a 4 star hotel-no gym
excellent helpful staff lack of bar / restaurant service and opening times
Convenience of being able to walk everywhere easily. The breakfast in the room service was a bit confusing! Sat morning none arrived due to nobody picking up our 'order sheet' from our door! Had to say at reception - much better Sun A.M.! Plus, no food served in cafe/bar until 8.30pm - we know Spain eats late! But on this occassion, going to a van morrisson concert for 9pm meant we would have welcomed a decent full service. The reception guy was very good and arranged some basic food - unfortunately, the Pork Baguette eaten by my wife made her very ill during the concert!! It was definitely that as I was ok and had not eaten one! We did say at check out and received 7e off bill!
It was a beautiful hotel with friendly staff and an excellent restaurant. no
quality and comfort very helpful at front of desk
Fox was the only english news. Cnn, bbc, EuroNews would all be better
I felt comfortable N/A
Excellent value and extremely well placed for the historical quarter of the city.
Good location, great breakfast Parking expensive
The setting was wonderful and so peaceful outside of the pool area you had total quiet, no noise from the pools could be heard anywhere else. The buffet evening meal was good with plenty of choice of hot and cold foods. There was very little information in English in the hotel and few of the staff spoke English, I had enough Spanish to be able to cope but others may not. The leaflet they give you on arrival is totally in Spanish and could do with translating into English.
We enjoyed the stay. The spa was fantastic and everyone had a great visit. In the resturants around the spa and the casino needed more staff
Got another room in the opposite hotel Termas, because they where overbooked. This is a more luxury hotel, but we reserved a room with a terrace, and we got a very nice hotelroom, but NO terrace, which was a bit disappointing The menu card and the quality of the food in the hotels for dinner are below normal standards. So take your lunch in the pool restaurant (very nice) and go out for a dinner elsewhere in Archena or an other town, but not in the hotel restaurant.
Just stopped by travelling to Costa del Sol
The hotel is clean and modern free of noise and has comfortable accomodations.
Good rapport of quality/price plus the possibility of free use of gym and pool in a facility closeby the hotel. Evrything was meeting my expectation.
The staff were friendly and approachabe and treid to help us giving advice about where to go and how to get there. The dinner was enjoyable and reasonaby priced. They advertised a gym and swimming pool but this was outside the hotel and we had to pay 2 Euros. There was no sauna. The breakfast was poor with ony toast at the week-end and melon and pineapple
Modern and clean rooms, brand new hotel as of June 2009. Still some work being carried out in some parts of the hotel. Surprinsigly breakfast was not included as was specified at the time of booking (additional 11,70€), and fitness/pool facilities are also not included and cost an additional 2€ fee each time.
very comfortable nothing
Nice view from the 7th floor but the hotel is a little bit far from the city Murcia.
I have stayed at this hotell several times, I think the hotel and the staff are excellent and I look forward to my next visit!
The staff was very friendly and always willing to help with suggestions and directions. I would have like to have a coffee pot in the room and to be able to use the 30 minutes WiFi in the room, rather than in the lobby.
the room was cosy and clean there was no basic service like a tothbrush, toothpaste, lotions or anything, which you can usually find in 4 star hotels.
Modern clean room with ample toileteries, towels etc. The flat screen tv lent to the modern theme of the room. It was great to have a real double bed not two single beds together.
Comfortable, clean, quiet room. We were allowed to leave our car in the car park for 4 hours after check out. Parking charge is double that charged by the Murcia Hotel Nelva
Restaurant meal and staff were wonderful. Reception staff were friendly and most helpful. Parking costs were very expensive.
Location Room smelt of cigarrette smoke and bathroom was small, not easy to use the toilet paper due to where situtated.
We have stayed at this hotel many times. On this occasion we noticed a big change. Staff have lost their smile and gave the impression that the bosses have lost interest & ignore feedback. Also charging €10.50 for a slow 256Kbps ADSL line is a rip off. Next time we will stay at the Nelva - not quite so "centrico" but better rooms, better beds, better bathrooms, better service, same price, free WiFi, cheaper parking.
good location parking difficult
Central, good restaurants very close, very efficient desk and parking service room small, but no problem for short stay
close to shops Hard to park outside the hotel on first arrival. The hotel could do with redecoration.
the service, the cost the bathroom was a bit tight, the elevators quite ugly and I don´t think it deserves to be a 4 star (although the deal I got was great)
Visiting the sights of the city of Murcia Nothing really.
Location and staff friendliness. Pillows were rather flat and uncomfortable.
The staff were very friendly, helpful and obliging Although touted as being a 4*, this was probably awarded some years ago - the rooms could do with a 'refresh'.
nice building, very central and good breakfast slightly tired paintwork
pleasant hotel clean,friendly staff very difficult to find,extremely difficult parking,also very difficult to find entrance to parking
We arrived on a public holiday and the hotel was very quiet. Reception staff were most helpful. The room was clean and well appointed. The location of the hotel is such that it is only minutes walk from the historic centre of Murcia and from a wide selection of places to eat. As with many city centre hotels in Spain, the car park is a nightmare with limited space and many obstructions. A public car park is nearby and would have been a better option. Our room on the first floor overlooked the square at the rear of the hotel and it was not possible to obscure the windows to stop being overlooked. The curtains were heavy and almost blacked out the room.
The room was very nice and big
Desing and confort in the hotel. Also late checkout available till 2 pm without extra cost.
Perfectly clean, quiet, mini bar with no charge!!! Room service 24 hours is not available - at 7 a.m. on the week-end there is not breakfast time yet but you can not order coffee in the room!
The hotel was very close to the tram line which brought you into the city centre. Staff were very friendly. Air conditioning in the bedroom didn't work very well despite turning it down to the coolest point.
Hotel was clean and modern Pool was closed
clean,very friendly staff building works in the area
clean comfortable rooms, free mini bar and acessories in bathroom price of breakfast and bar
It was perfect for a few days. My GPS couldn't find it.
Morning meal was good but felt rushed by staff to leave at 10:00 AM Lack of parking a problem even at check in. Surrounded by old buildings and neighborhood.
Bottled water should be made available at all times.
This hotel was central to where I needed to be. Everything in the room was smart, clean and worked! Despite being in a busy location, it was not noisy. Staff were always accomodating and friendly. My previous experiences of single rooms left a lot to be desired, but not this one. I thought it was excellent. The only thing (and this is very minor indeed) is that my room only had a window looking out into the central shaft, so it was pretty dark all the time and I could never tell what the weather was like.
Comfortable, clean, close to the city center and central bus station. The breakfast was poor - just few pieces of cheese and ham, dried off and shrunk...
We were very pleased with this hotel. The position is very central and the price was reasonable. We shall use again when visiting Murcia.
It was clean and central The room was on the small side and the breakfast was prettyu limited (shortage of fresh fruit and lacked variety)
Ok space might be little small in the room but I really prefer this hotel than many other 4* hotels. Even if "on the street" hotel is quiet for the location. Staff was execellent and i'm sorry for not finding the same guy on reception when leaving as I wanted to thank him for the room he gave us; the window was on the street and gave us the opportunity on 1st of may to have a priviledged view over a local celebration in the church in front of the hotel. Room is very clean and well designed/furbished considering infrastructural limits. Breakfast was very good and also a good choice we'd recommend. We were in a city trip but the hotel is also best for business. Well, yes the big problem is parking and being by car we've lost more than 1+1/2 hour to be lucky enough to find a parking place (in a forbidden area anyway). A towel hang was unsticked but this is suck a minor item compared to the rest that I still keep on suggesting the hotel (unless you're nervous on parking)
The hotel is fully renewed, the room was very nice and confortable, nice TV set, complete (and expensive as everywhere else) minibar. Fairly good shower too. The cleaning service is quite noisy, forget about sleeping until 9. Breakfast is rather poor and absolutely not worth the 8 euros it costs.
Good locaton in the middle of the city.
Friendly and helpful staff; good facilities, expecially wireless and internet in lobby; good position and very reasonably priced
Internet access and free parking. The first room we were given smelt of cigarette smoke but we were able to change to another room.
The location for seeing the old town. The food and service in the cafe and the restaurant were excellent The noise of the traffic. It is not mentioned in the literature that the hotel is on a busy road.
The hotel restaurant offered excellent regional cuisine, served by attentive wait staff. Hotel concierge services provided excellent recommendations for city sights and arranged for taxi services. The local is convenient to historical landmarks, as well as the university.
Very pleasant, welcoming and comfortable. Double glazing kept traffic noise to a minimum. Highly recommended. A small point but as a regrettably poor Spanish speaker I would wwelcome a review of English language printed material. Directions were not easily understood and this and other hotel information did not reflect the obvious professionalism of the staff.
Close to all the cities amenities. Good underground car parking facilities.
The staff were excellent all very polite and helpfull A very noisy hotel at night, we were located too near the restauant and we couldnt sleep. This is not a hotel for children.
Nice room, pleasant staff, good coffee in cafe. Not in the best area of the city. Too much smoking by guests. No matter where you went it smelled of smoke. Not good directions to get to the hotel. We were lost but got a police escort to find it!
The staff were very friendly and helpful. The service was relaxed and personal. The hotel was bright and very clean with pleasant interior decor. I would highly recommend this hotel. The hotel itself was great and excellent value for money. We had our own transport, so it was easy to reach the hotel, at its convenient location just off the a30 between Cieza and Murcia. Also we were able to find restaurants etc in near-by Molina de Segura or Murcia. This would be more difficult without a car.
Quiet, clean, comfortable and relaxed
The staff looked after me,even opasying the taxi bill and adding it to the account.Very new ,modern,and well run family hotel.