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the friendly and efficient receptionist who couldn't do enough for us without being over the top.We were offered a free upgrade.(-which we declined as we wanted one bed not singles) The bed was huge and comfortable and bathroom well set up- even his and hers washbasins. The breakfast buffet was varied and plentiful with mini tapas style warm foods as well as the fresh fruit and pastries and cold selection. Only thing we could say we did not like was the price and choice in the restaurant-but it was our choice- we could have eaten in the bar-cafe -which is what we will do next time
Newness of the hotel Set evening meal not the best and I got food poisoning following breakfast!!!
Good location for touring, great view and lovely breakfast Restaurant very expensive to eat every day
The receptionist was very friendly and helpful and made the check-in process very easy. The room was very spacious,
the hotel is charming and elegant and so where the staff, the rooms we had where very clean and welcoming, we will be staying there was nothing we disliked
Lovely Parador, as usual, could do with some TLC in the gardens and the addition of a pool. Staff and service excellent. Right up to Parador standards as we remember them from 20 years ago.
It was a very quit hotel even if 1 day was a wedding party. I was missing a pool area. We were not booking the hotel because of pool or not. But, when we were sitting in the bar and it was over 30 degrees it was very attempting.
The hotlel was new and very clean. Restaurant staff were excellent and the dood of a very high standard. The hotel is well situated for an overnight stay while en route in spain. The hotel is in an isolated location in beautiful countryside. The nearest town is 12Km and not that attractive. The hotel exterior is still under construction the landscaping has not been completed so there are no places to relax outside except a patio.
We needed an hotel conveniently placed by an autoroute for an overnight stop and.by choosing a Parador we ensure a high standard of service and excellent cuisine.
Very clean and comfortable, good food, quiet location, convenient to autoroute. Excellent value for money.
Staff was very helpful on locating sites to visit. Free parking was available nearby on the street.
The rooms are comfortable. I didn't like the breakfast room. It is a bar in the basement and it is allowed to smoke. The included breakfast is only a coffee, a juice, and a pastry. Additionally, I had troubles with the WIFI.
The location and ambience of this hotel was excellent. The dinner was great and staff excellent
Excellent hotel and staff. Excellent value for money. We will go there again Breakfast Buffet was not too good. No eggs, bacon etc. and not enough pastry.
i liked the fact that everything was spotlessly clean and very comfortable
The hotel was in the mountains, overlooking Mondragon. It had lovely views of the town and neighbouring mountains. The hotel was very modern inside, beautiful big rooms, great bar (with fantastic prices), and the evening meal was brilliant. Lots of countryside to explore, but sitting out on the terrace overlooking the town with a glass of wine was lovely. My two young girls enjoyed the playground also, and there was plenty of space to play. We were only there for one night, but could easily have stayed a week. Highly recommended. None whatsoever.
Está bien, es lo que se espera en esta categoría.
Wonderfully welcoming staff. Gorgeous bathroom (weird comment, but it was great). Well, be warned, smoking is still acceptable all over Spain. It was pretty overwhelming in the dining room.
The hotel is obviously new and the decor is lovely and fresh. The rooms are very spacious, light and airy. There are lovely views and is in a quiet position. Although the staff don't speak english, they do have their restaurant menus in more than one language which was helpful - the food selection wasn't huge and was quite basic, but it was nice food. We booked this hotel as a stop off on a longer journey and our choice was based on the availability of private onsite parking. It is a bit of a pain to find and up steep hills (not good if you have a trailer!)
Wonderful surprise and the best of all the hotels booked through your service. No.
Lovely bright and clean rooms. Out of town so no noise from pubs etc Staff efficient friendly, restaurant good value.Great selections of essentials in the bathroom. Difficult to find even with gps bed a bit too hard for liking
The whole experience was simply great. Extremely enjoyable. Nothing
I wanted a hotel that would break up a long journey and this hotel was in the right place. The location is stunning, on the side of a mountain with great views, just outside the town of Mondragon which you need to drive through to get to the hotel. Could be difficult if you were using a map but the sat nav took me straight to the front door. The rooms are large and of a standard you would expect in a classy city centre hotel and have wifi or plug-in internet access. The bar is small and do snacks and although I didn't use the restaurant I was told it was a bit expensive. Breakfast is included but don't expect too much, if I had paid extra for it I would have been very disappointed. Good value for money at €50. Make sure you learn a little Spanish as the staff didn't speak any English on my two visits.
Although we had a sat nav the hotel was difficult to find and without the help of two really nice and helpfull police officers I doubt if I would have found it, The staff on arrival were helpfull and the male at reception spoke very good english the bar staff was also helpfull and allthough the menu is basic bar snacks the pizza was suffice with a good glass of rioja. The room was clean and the bed was firm large and comfortable and in fact this was a very pleasant part of the stay. In the morning we intended to leave early after a quick breakfast Spanish style unfortunately the day staff was unlike the night staff and having stood at the bar to give my order for 20 minutes and having been ignored although every spaniard that came was served,we payed and left no delay in taking our money. This hotel is a tale of two different staff one excellent ,one very poor,
The quietness of the location and it was easy to get to Bilbao even though it is about 20kms away. The room was very clean and comfortable. The smell of the swimming pool seemed to permeate all the public areas of the hotel and seemd to make the air in the public areas very damp. Maybe it need to be better ventilated and closed off from the rest of the hotel. The smell was not evident in our room though.
The views, the town, the staff, the room, pretty much everything was cool. Nothing. Everything was awesome.
Staff helpful, roomsvery good Food poor
Very smart hotel. Friendly helpful reception staff, with good standard of English Clean, spacious, uncluttered, practical rooms. Loved the underfloor heating. Free parking on-site. The option of reasonably priced, though not gastronomically mindblowing buffet dinner. Can't comment on the breakfast as we made our own arraignments. Not sure if the empty fridge in our room was supposed to be a mini bar or not, but we found it useful anyway. Free functional Wifi in rooms. Quiet location, the only noise we could hear from outside was the cow bells jingling in the nearby fields. The noise insulation between the rooms is less effective though - amorous couples take note ;) A little bit far from Bilbao - a car is a must. Yet another inaccurate booking.com location map icon (possibly not the hotel's fault - but don't bother trying to use it as a navigation aid - the hotel's on the main road at the northern edge of the town). A strange drain-like smell some areas of the hotel. This maybe a one off problem, poss due to intense rain during our stay.
Nice natural surroundings, modern room, very good free wifi Rooms have thin walls, I could hear everything what was going on in the neighbour room
Good rooms Poor parking
The simpathy of the reception staff Absence of air conditionning is a serious cause of disconfort in hot periods due to the characteristics of the location ( deep narrow valley )
The breakfast was nice, the hotel has good connections to/from Bilbao and other cities by public transport (bus connection is good, fast and cheap). The people in the hotel nearly don't speak/understand English which is not always easy as not everyone speaks/understands Spanish/Bask. The isolation of the rooms needs a big improvement (this was my second visit over here as my relatives live in this village) as you could still hear people in the room next to you, even if they talked silent...so when others are awake you are as well...
Please write at least 15 words
convienience to my work, clean, location to restaurants and bars poor parking, breakfast not replenished very well
Comfort, silent, value for money, location. Recently redecorated. Very good in any aspect
Location No air conditioning
The room was clean and the breackfast was very good. The stuff was very friendly. My room had no air condition so it was very hot inside. It is almost impossible to sleep with open window because it was very noisy outside.
Peace and quiet, relaxed atmosphere.
We had a wonderful time there. The hotel is owned and operated by a family and we took comfort in knowing that they really love and care what they do and would endeavour to ensure all needs are met for their guests. The environment was serene and beautiful within stone's throw away from some of the most magnificient scenery. We were well looked after.
This was a delightful hotel in the Basque heartland. Very quiet in a great setting with proximity to the mountains and forrest. A good base for visiting Bilbao for the day. The hospitality and personal attention of the owner made our stay a memorable one. I give it 10/10.
Location. Staff were very kind and friendly. Dinner menu was excellent!!! It had better to set a sign to turn right (in case of driving from Bilbao) at 32km point on N-240 road.
The owners are very friendly people who will do anything to make you feel at home. They also know a lot off the history and culture from Bask Country. The hotel is beautiful and all the rooms have an amazing few over the beautiful Bask Country. The hotel is nearby the cities Bilbao (30 min.) and San Sebastian, but also nearby the beaches and the natural park Gorbeia. We had a great vacation and we will return for sure. Nothing, everything was very good.
Extraordinary scenery, mountain and forest scape, in the heart of the Basque Country. Close to every place to visit, Bilbao, San Sebastian... the coast. Gorbeia mountain is great: easy to climb after a good breakfast before leaving the hotel. Any case I recommend you to walk through the nearby Biscayan forests. Everything was perfect
Excellent brand new design countryside small hotel. Clean and comfortable room. Helpful personal attention. Splendid breakfasts.
The owners of this hotel are excellent hosts. You really feel like home and they treat you like royalty. We loved our stay and the beautiful scenery from the rooms. Also check-in and check-out are flawless.
Located in Basque country this comfy agrotourismo hotel is both welcoming from the drive in approach to the warm reception from owners. We felt much like part of the family during our week long stay. A small kitchen and living room available. Location is excellent for exploring back roads of Basque country, altho does require backtracking to Vitoria-Gasteiz for trips to San Sebastian or rioja country.