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Staff was very helpful and friendly; liked the fact that hotel is pet friendly - even had a water bowl at the front entrance for pets waiting while cars were unloaded. Square "rainwater" shower looks nice, but gives too little water pressure. Valet parking service wasn't very fast retrieving cars - looked a little understaffed.
Love the pleasant, professional staff, cleanliness of the hotel from the front door throughout. I will return to Westin Arlington Gateway South Carolina visitor No complaints
Very clean and nice room. Great customer service and the staff was very helpful with anything I needed. Would definitely stay there again!
Very clean Awesome staff Valet drove cars a little fast.
The staff was very professional and my room was veryclean and comfortable! Walls were a little thin and I wish the pool was open longer.
Lovedthe room. Nice location. Loved the apple cider and free Starbucks in the lobby. Will stay again.
Very clean. Quick check in process. The employees were great?
The stay was excellent service was great would definitely stay again
Good looking structure Try to contact to contact the manager never got the call back Never get the security deposit back We are a couple got 2 separate beds?
Pets were allowed ... Not cool!
Great location, friendly staff, comfortable beds. Air conditioner functioned very poorly, workout equipment was outdated, bathroom/shower was outdated. Way too expensive for such an outdated facility.
Everything was exactly
Nice staff clean room. Privacy.
Close to metro and public parking, and a so-so mall is nearby. Internet not included with stay, extra fee for that. What is this, 2005? Bathroom ceiling was a mess and small, not really up to 3 star status.
Friendly staff. Places within walking distance. Staff made great suggestions. Clearly they're well trained. No breakfast & no free wifi. I've certainly stayed places for less money that have offered both.
directly over a metro stop room air was loud, even when turned off the neighboring rooms air was heard. several small pillows that weren't comfortable. neighborhood has gone downhill. parking is $20 daily. $85/night too much and that's before parking fee.
Room was beautiful; shower was luxurious Room too dark; should NOT try to charge for WIFI-- that is basic need today; when I complained, it was compted; breakfast buffet was delicious but should be included
Friendly staff Hallways smelled funny.
I liked the bathroom and breakfast I got the executive suite with king size bed. The mattress was not comfortable , pillows were ok. the rug in my suite was old and the room didn't have life , I couldn't relax. You almost have to talk in whispers . You can hear people talking and walking.
The room was furnished beautifully and the location was very nice - there are a lot of places to visit around the hotel itself, and it's immediately above the Ballston metro stop so it's easy to get to the city. The front desk staff were rude and didn't listen to the simplest of requests; the two times we had to interact with them, it was apparent we were an inconvenience. We were woken up both mornings by housekeeping standing in the room connected to ours chatting away as well as in the hallway yelling to one another at 7:30am. After a very long drive to Arlington, we needed rest and certainly didn't get it. The room itself had trash from the previous guests still, and the faucet nozzles were broken, making it difficult to use the faucet itself.
This hotel is a great value. I was suprised to find a Hilton in the price range for my weekend trip. For longer stays I would pick a Hilton or Wyndham type place but for busy weekends I typically go for a cheaper chain (super 8 even). My room was a bit out dated, but personally that doesn't bother me, I'm in DC for other things not to judge my furniture. It was clean, the staff was helpful and nice. I'm not sure why it has gotten some low reviews. Hilton Honors is free SIGN UP!!! I got free wifi ($10/night) and free parking ($17/night) for taking 2 minutes of my time after I booked. If you expect freshly renovated high end rooms, this may be a little bit of a let down to you, but if you want room on a budget this is a perfect option. The only thing I was missing in my room was a microwave, if I was staying longer than 2 nights I probably would have missed that, but I never asked I may have been able to get one. There is a laundry service however there is no onsite do it yourself laundry.
Clean, friendly, comfortable beds Nothing I didn't like
Bed and pillows very comfortable. Air conditioning seemed to keep resetting to very warm and humid. The cards we had to use for door and elevator frequently malfunctioned. The price quoted on Kayak wasn't accurate. They charged many different rates and the average was much more than the kayak rate. Also quite expensive to park in lot but there were no other options. And when we added two days to our stay it was much higher rate on kayak and at the desk in spite of the hotel being largely empty.
Vaery good value for price. Great location, near Metro, to explore/do business in DC.
The hotel staff were friendly and helpful wiht local information. The shuttle service to local shopping was very useful. The decor is aging a bit. The in-room AC was noisy.
Everything! Nice location and clean!
the facility and room was alright the 14 dollar parking fee and the 35 dollar stupid held charge in case of accidents made me angry. I have stayed before at the holyday inn at different locations and I never for once was charged parking or had put 35 in case of anything.
Helpful front desk staff. Vera took care of our needs and guided us during our stay. Prices were high.
I liked the location to Clarendon shopping and the closeness to a Metro stop. I also liked the key-operated elevator for safety.
The location is excellent, close to metro station and to a shopping center. The hotel is somehow basic in the facilities it provides.
location furnishings worn, toiletries pretty low scale.
My husband and I stayed here while visiting Washington, DC. Hotel offers a free shuttle to the metro and any of the great restaurants and bars nearby (all of which are within walking distance also). Washington, DC was 15-20 minute ride by train. The hotel was clean, had a personable staff and a great breakfast place. Highly recommend it!!
Beds were comfortable, quiet, clean All was great
The staff Was great and ver y nice and we will be staying there again
Robert and Maylia at the front desk were accommodating. I had to change my room three times because it was unclean. The rooms had hair, and foot prints on the bathroom floor, a greasy stove top, a small pinkish spot on the coverlet, greasy finger prints on the remote control, splatters on the mirrors and shower handle, a stain on the sofa and splatters on the toilet.