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The Port was great! Location in the valley and comfort of our room with our own balcony--excellent. Cleaning staff was prompt and responsive, very nice. The lighting was a little dim, it was not easy to read. Could use brighter bulbs at least at the bedside.
Peace and quiet in a beautiful location. The hotel is delightful and charming. We had a room with a terrace where we could enjoy views of the river. The restaurant was beautifully presented but the kitchen did not live up to it's over-priced menu. We were very disappointed.
the room and the view
Excellent view over the river Douro. Very good location to relax in a extravagant/luxory ambiance. Small balcony with two chairs or the canvas chairs near the pool let the Portwine taste even better. it is difficult to discover surrounding area by foot (no boardwalk, no hiking trails). Friendly staff, yet poorly trained.
The wonderful welcome complete with a glass of port on the terrace - the best check in ever Lack of coffee table in junior suite
Swimming Pool It is not a case of 'not liking' - if you are asked me to rate the restaurant I would have stated 'poor to fair'. Being a person with immense experience in food and wine - and taking groups to many European wine regions, I thought the hotel and service superb but the restaurant was in no way compatible. The 'degustation menu' was extremely disappointing, the wines were not served at the right te
Wonderful location and views. A stylish, comfortable hotel I would like a towelling dressing gown in the room
I enjoyed the ambience, particularly the terrace for lunch. I enjoyed the architecture of the hotel. I enjoyed the view from my room which was spacious and very comfortable, especially the pillows. the food was good and the senior waiter was excellent. Nothing
It is one of the best hotels that I have already stayed. It is in a calm, beautiful and romantic place. It is wonderful!
Very peaceful and tranquil
The view - magnificent. I was appalled that an otherwise rather decent hotel - new, clean, with a great view, would have the very nasty smell of the kitchen practically coming into the room through a couple of chimneys located right in front of the common balcony! Also, I found it very unpleasant to receive a phone call to the room urging me to check out, one minute past midday, as I was actually leaving the room.
Its quietness Access is too bad with a long and steep staircase. My room was too small, with only one chair and scarce view to the scenery
The hotel was very clean welcoming and of a very modern and up to date design. Our room had a beautiful view across to the River Duoro. There is a restaurant where we had dinner, the first night we had a 3 course meal which wasn,t cheap but it was good, the second night we just had an omelette and desesert, which was very reasonable, so you have the choice of what to eat. The breakfast was very good, with a good choice, including fresh home made cakes, and fresh coffee and orange juice. We were situated 15 mins from the nearest town, where you can take a boat trip of train ride to see the beautiful landscape all around. We also visited a nearby Quinta where Port was produced, very interesting. The only minus about the hotel is the side entrance up a steep ramp, which would not be suitable for older or disabled travellers.
The surroundings are stunning, the hotel was particularly easy to find and quiet. Staff are very helpful and friendly. The welcoming glass of port was a nice touch There is nothing to criticize inside the hotel. There is a steep climb to reception and parking space is limited.
The hotel was very modern and great for the price. A nice base for visiting the Duoro Valley.
The views across the river Douro and the modern hotel room/hotel facilities. The only thing that would be lovely to have is a pool.
The bed was very comfortable Breakfast was served 30 minutes later than advertised. Water sports on the river (jet skis) directly in front of the hotel made a dreadful noise all afternoon - almost until sunset & even the double glazing in the room could not exclude the noise. The "dream view" is more imaginary than real!
Contemporary, stylish hotel in an excellent location for visiting the Douro River valley and wine regions. Comfortable room, nice bath and good views, Wifi worked and English is spoken by helpful front desk staff. Parking was convenient and free. Breakfast was good but not outstanding. The steep lane to access the second floor reception area (mentioned by others) is not a problem unless you are a very mature guest with tons of luggage. The house restaurant offers traditional dishes and is not up to the quality standards of the rest of the hotel--we would not eat there again. However, directly across the street, is one of the finest restaurants in the region--Restaurante D.O.C.
Design of hotel. Service in restaurant
The hotel is in a quaint little village and the view is absolutely gorgeous. Staff were incredibly professional at all times. The rooms were not very large, but still quite comfortable. We had booked for 2 nights, decided to stay a 3rd (changing rooms in the process) and all was handled for us (we were out the hotel the whole day). Hint: if you're a smoker, stay in the 1st floor (intermediate). It's the only floor with balconies and the view is not that different from 2nd floor. The ramp for accessing the hotel is quite steep, which might make it unsuitable for disabled people. Carrying luggage might be cumbersome, but hotel staff will help you if asked. Also, would have been nice to have in-room WiFi and a bit more variety in the breakfast buffet.
The Sunday's buffet lunch in the Hotel is fabulous.
Conveniently situated as a base to explore the Douro valley. Helpful staff and excellent value for money.
Location and the city. Staff at the gym very nice. Unconfortable beds, rooms are a bit old and lack of decoration, the hotel allows people not installed in the hotel to use the pool, so when we intended to use the poll we had to sit on the flor cause there were no chirs available for hosts...
Good price for a 4 star hotel.
Excellent value for money. Extremely nice staff, difficult to find anywhere else. Very interesting old town with a relaxing atmosphere.
Very quiet hotel No internet access, TV set a bit old
very nice and comfortable rooms, very kind and welcoming staff
Very convenient for visiting Mateus Estate
location, view from room
Close enough to centre of town without noise. Pool good size and accessible. Staff helpful.
Nice room and hotel, great breakfast. Vila Real is not so interesting place.
A good and efficient 4*hotel .Would definitly use it again
The views and location. More services...gym...sauna etc..
i didn't enjoy the period i stayed there. The people who work there are very confusing ,because when i asked something for them, they always answer in a difficult way to understand. There are no accommodations for the disability people . The room that was created for these people isn't useful, because the bathtub is horrible to enter and my grandmother couldn't enter there. Also, the breakfast is horrible, it hasn't anything good there. I didn't enjoy any minute I spent in these hotel. It was a totally waste of time. AH, and how many elevators should we get to arrive at the room ? i lost the notion. many many,! And everyday they were broken, so my grandmother had to walk through the stairs. And the price? Too much for nothing. I wouldn't go back again to these hotel, waste of time
Price Wish we had a room with River view and balcony as there appeared were quite a few available.
View over the river was worth the extra cost
Right on river with good views, and close to best restaurants in town. Important to get the river views. A couple of the reception staff were not that helpful and spoke little English. One was very good.
The hotel is excellently located at directly at the river Douro in the heart of the Douro region. We received an upgrade and had a suite available with a perfect view to the river. Ask for a room with river view, because the rooms to the street side may be noisy due to heavy traffic. Also the breakfast buffet is really good. We could not find anything negative during our stay.
The view and the restaurant They need a lift to the car park
excellent position with easy transfer to rooms overlooking the douro river and vineyards good restaurent and other restaurants nearby.excellent staff nothing
The balcony overlooking the beautiful Douro river. Spacious room and facilities. Wonderful breakfast.
proximity to boat, train and bus transport, great views of river, restaurant: good food, wine and service, and moderately priced, would have liked more tourist information available
great view of the river, upgrade to a suite rooms need restoration, swimming pool not working
Handy location for railway station and excellent views over the Douro Single room for our daughter was expensive
The room was spotlessly clean and the view from the balcony was exceptional!!! I also loved the lobby mural and view. The town of Regua is wonderful, and we found it the nicest and most charming in the whole Douro area. We actually booked in Regua because we were taking the Douro Azul cruise and it left from there. We felt extremely lucky to have happened upon your hotel. No.
Everything perfect for romance. The Villa option is apart from the main building but you have full privacy in return.
Location, View, Confort of the Room, Spa facilities, Silence and Breakfast. - Too dark in the room, - Restaurant for Dinner- food too heavy, lacking smoothness. - Check out- cold and not answering to a complaint I had (water leakeage in the shower room).
The hotel has an excellent location and an impressive architecture. The staff is friendly but not professional style. The facilities don't work in an efficient way. The hotel is taciturn and with a lack of life and music. The spa is badly managed and the mechanical equipment often broken. Poor lighting.
The hotel design, the beautiful scenario of the douro hills and the overall tranquility. The untidiness of the room. The layout and in-room glass partitions not allow a desirable level of intimacy/privacy. No particular attention or pampering from hotel staff.
The peace and quiet - almost never seeing another guest, even though you were almost full. The food was very good The "background" music was both a poor choice and played far too loud, especially in the restaurant.
Beautifully designed in a very nice location. Excellent staff; friendly, helpful, efficient. Great breakfast and dining experiences. A highlight of our stay in Portugal.
The design of the hotel is just gorgeous, and I cannot find the right words to describe the feeling you experience from lying in the bed simply contemplating the most spectacular view over the river and the vineyards... (we got ourselves a Riverview Room, please do the same!). The spa... well, what can I say about the spa...? Is just amazing....!
A charming Hotel surounded by vineyard. The original house as been restaured giving the guess a mix of modern confort with a taste of tradition. Our Bedroom was big, well decorated, and very confortable. Bathroom was a very nice surprise very modern with only the finest materials. A final toutch was given by the Occitanne products. The breakfast is served in a large room with an excellent view. The buffet was five stars, we love the natural peaches. We finished with a nespresso coffee.
Very charming and confortable
gorgeous room, cool detail of having a window from the bathroom to the room and to the perfect douro view. unique view from the bar terrace at night. the swimming pool outside is actually a plastic tank. as usually, the single rooms are the least best ones, yet we pay the same as a couple.
I mostly liked the confort of the hotel (room included). The breakfast was fine. The breakfast room should be more sound efficient, any conversation we have over breakfast you can ear it all over the room.
rooms were to hot almost suffocating; breakfast incredible poor; parking for mini cars
Great location, easy to find, great views ( from all rooms). All facilities were great. Room was 2nd to none with lovely balcony. Limited parking at front, but we still got a spot quite easy.
When we had minor medical emergency, the staff responded immediately with true concern, which they showed throughout our stay. Pool and turkish bath were heavenly, very clean and well maintained. New carpet fumes in the hallway outside our room detracted from otherwise perfect stay.
Reception staff very helpful. Breakfast very good. Building light, airy and spacious. Restaurant very disappointing, let down by inefficient service and long waiting for menus, drinks, food.
Very good room, bathroom well equipped, and a very good quality breakfast.
Charming staff, wonderful common areas. Large room and bath. Wonderful setting on a large farm Hard to find
I would recommend anybody in the area to stay at this hotel. This is not 5* Sheraton with plasma TV and state of the art air con but it is 5* character and comfort and friendliness. The food if you stay for dinner is very local and amazing good value and breakfast is as good as you will get anywhere.The building has been restored magnificently and if you are near the Douro it is a must.Although booked for one night did extend the booking to two nights as we were so impressed
We liked the countryside location yet convenient for Lamego and motorway access to the Douro valley. The propriertor herself gave us tips on what to see in various places. Our room was a thoughtful convertion of an outbuilding and gave us a sitting area as well as bedroom space on a mezzanine floor. Swimming pool about 100 metres walk from main house. Guests should be aware that the evening meal is 37.5 euros. It is reasonable value for money for a gourmet meal in a special location but the full meal is the only option offered.
Undiscovered gem. The hotel is a true notbleman's century old family room that is still occupied by the owners (couple with 2 children). It is in the middle of a huge farm / family estate (the drive from the gate to the house is > 2km). Impressive property with 3 large and formal sitting rooms and 3 large and formal dining rooms. Large bedrooms in the basement. Decoration possibly too ornate / kitsch for some. The hotel is not on the gps and is hard to find. Would be better if they give the gps information of a nearby loation instead (E.G. gas station), so that they only need to give instruction on how to reach the hotel on the last km.
During our five weeks in Spain and Portugal this amazing quinta was by far the highlight of our hotel experiences on this or any other trip The building itself is furnished with such style and elegance we felt we were staying in a castle. The really fun thing is that many of the decorative items in the lovely rooms are actually for sale. It was like having a totally private, unhurried shopping experience! The English-speaking staff were extremely attentive, welcoming and helpful. We were encouraged to walk around the extensive vineyards and orchards and pick all the fruit we wanted. I cannot say enough good things about this amazing destination. It was totally awesome...we didn't want to leave, and are already talking about returning.
We enjoyed an unbelievable warm atmoshere in an environmet that was full of history. The decoration of the rooms and the whole area gives a strong flavor of Portugese history which we really appreciated. The dinner we had was a perfect example to learn about traditional cusine of this region - we will come back - quite soon - to stay a bit longer and relax.
The hotel is very beautiful designed and decorated, however do not let beauty mislead you. The clerk tried to be very helpful and to compensate us for all the trouble the hotel caused. When we were there - they had 2 weddings in halls situated next to the guest rooms. They allowed loud music to play until after midnight! We were there with 2 small children and it was horrible. It seems that they just do not care about their guests. the room was very smelly (smell like cat pee) and there was a showercup hang on the door).the room have a window and a door that opened to the outdoor dining room - so you couldn't open them as you had no privacy - and that was a major problem as there was no airconditioner in the room!!! I would not recommened this place to anyone.
An absolutely fabulous setting in vineyards overlooking the duoro. Modern and very well appointed hotel with super friendly, efficient and helpful staff. Great infinity pool again with those great views. Informative wine tasting as part of the experience and very good fixed-menu dining. Only a small point but furniture in guest lounge and dining room not as tasteful as the rest of the hotel.
The location is awesome! The road that lead up to the hotel was very narrow and the turns were very tight. They need to update directions to make it easier to find.
The personal touch! Filippe (and Karsten!) goes out of his way to make your stay a memorable experience.
All in all a very pleasant experience. Superb ambiance and kitchen and friendly staff. Really nobad points related to the stay. In the quinta shop, do Pego should consider the prices for their products. For instance 20 euro for a lbv (compared to Fonseca 2003 13 euro) is a bit difficult to justify.
Location - overlooking the Douro river. It's quiet and gorgeous. Hotel staff are young, helpful and attentive. They sell their own Porto wine. Beatuiful swimming pool. It's a good place to get disconnected.
Kindness Staff and see sight No cold minibar in my room
Helpful and knowledgeable staff and wonderful setting.
Stunning sorrounding, super friendly staff, a real gem. Be aware that you have a 25 minutes ride off the main street in the Douro vineyards. Not negative, just be aware....
The environment The air conditiong was not functioning well!
Very poor breakfast (choise)
The Quinta itself is very beautiful, with plenty of spaces to explore and great views over the Douro Valley. Nothing to point. Excellent experience.
Room and facilities were superb and memorable. Views were breathtaking and worthy of many photos. Wines were first-rate and the tour of the facility was very interesting. Can even walk among the vines. Glad we stayed there! This is not about the hotel itself but the drive to it on a very harrowing and treacherous road. The road is a switchback and very narrow, only wide enough for one narrow car but is considered two-way. This makes the 15 km. drive to the hotel about an hour! The infrastructure needs to be improved, because the guests are absolutely exhausted (speaking for ourselves) by the time of arrival to the hotel.