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Customer service, design, layout of property. Busload of highschool kids sports team staying beside and above me were quite rowdy, but hotel staff was able to quiet them after about an hour.
The location in Athens is great, and the value for the money is superb. And best of all - this hotel is PET FRIENDLY! Parking is a bit cramped when the hotel gets busy (like the 6 wedding weekend we witnessed).
Lots of parking and close to downtown.
Location Lication Location everything good!
1 hour late check out allowed Carpet smelled like chemicals used to clean up animal waste. I stayed on 2nd floor which is to be no pets. Saw people 2 doors down taking their small dog outside. I saw them coming out of the room on the 2nd floor.
The hotel is walking distance to downtown Athens and UGA. Clean room, friendly staff, decent breakfast.
Really close to downtown Athens Right across the street from housing projects but there was a security guard in the parking lot all night long
Our friendly desk clerk, Baranda, was very helpful and found a room for us that would do and honored the rate that was quoted on Booking.com. SHE took care of us and next time I will just call direct when I need a room. Proximity to UGA was great and the breakfast was fine. When we showed up we didn't have a reservation. I had my receipt and booking number from BOOKING.com but they didn't have a room for us. Not sure who dropped what file. I will call the hotel directly from now on.
Location to UGA. I was horrified when i got into bed to find bed bugs. I tooks photos and the front desk came up to my room to confirm them. They put me in a handicap room next to the elevator and that was so noisy I only slept 4 hours. With the bed bugs and then the noisy room, that was the worst stay overnight I have had - and I have travelled to many countries and cities and many hotel rooms. That was my worst experience ever.
Staff was great. Two outlets in the room didn't work. Coffee maker but no coffee in room
The staff were wonderful, very concerned that wehad an enjoyable stay. We were having car trouble and they were willing to extend our stay for the same rate, same room. Fortunately, we did not have to extend our stay but would have been happy to do so. Would have enjoyed an indoor pool. Also the onsite restaurant was closed for lunch on Saturday, but that was the only time we really needed to take advantage of the lovely cafe. This was Thanksgiving weekend and UGA was not at home, so the hotel was very slow. We understand.
Great room. Dinner in restaurant was delicious!
Hotel was very clean comfortable and nice! Breakfast was little cold.
Staff was very friendly and informative. Room service was fast and tasty. Location is great and super convenient to downtown / college campus area. Bed pillows were not comfortable and sheets did not have the crisp made bed with perfect edges appearance. Not the most comfortable bed either.
We specifically requested a high floor with a view and were placed on the second floor overlooking the AC units. The hotel was loud at all hours of the night. The bed was uncomfortable despite being "adjustable", which didn't change anything. Also we woke up to charges on our credit card for parking at $10 a night that was not disclosed to us upon reservation nor check in.
Location Service was awful. When I asked for an extra ice bucket, they told us we could get it ourselves at the bar. They then gave us the wrong room and we walked in on a naked woman. Turns out they comped the woman in the room for a free night and didn't even apologize to us. Never again.
F&B was great. Local beers on tap! Rusty was awesome. Engaged all of the guests he walked by. N/A
Very clean and modern. Staff gave us free parking and drink vouchers when our room wasn't ready on time. Walking distance to anything important in Athens. For the price, there should be a microwave and mini-fridge in the room.
Suited our needs for a place to sleep the night we were in town. Close to restaurants and gas stations. Rooms interior was dated.
Friendly staff. Great location. Horrible a/c (too loud). Rusted out fridge. The room was non smoking but smelled strongly of cigarette smoke covered in air freshener. Gross carpet
Bed and hot shower $160 for 1 night
Good Breakfast, assortment of options well done.
The manager Holly was extremely nice and very helpful. The room was very nice the beds were soft the shower was excellent. The tv was great pillows were nice. Plenty of time to check out with a 12pm check out time. The coffe in the room wasn't the best.
Close to many restaurants and shopping Pretty busy area, moderate road noise.
Close proximity to downtown and many dining choices No
This hotel was excellent, especially for the price. The room was large, very clean and great bed! The staff was super helpful and willing to go out of their way to accommodate. Very happy we booked here. Water pressure was a bit low, but everyone was probably using showers at same time in the morning. Otherwise, no complaints!
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Excellent staff, excellent experience overall. No
The staff was great - very helpful and the rooms were very clean and well appointed.
Clean with a comfortable bed and convenient to where we needed to be.
The staff great you with smiles and are more than happy to help make your stay pleasant with suggestions of activities, restaurants and sights to see. An older hotel that is clean and maintained. We feel we got a great value for our money.
Great hotel for a football weekend. Clean room and nice location with good selection of restaurants. Breakfast was average...nothing to write home about. Biscuits were a little dry and hard.
Nice, affordable room. everything seemed pretty clean, Comfy beds and good A/C, quick access to downtown Athens. Super friendly and pleasant staff. Their building a new building in front of the old. The old building is definitely dated and there are signs of some odd refurbishments over the years. (light-switch plates cut in half to accommodate new wall etc.)
My car was broken in to and the man at the front desk was no help and didn't even care
location water orange all through shower. worn in. it was a football weekend so everything sells out at a premium.
Clean rooms Need to fix the tub draining
location, clean, fair price When I took a shower in the morning there was no hot water. It wasn't even lukewarm. I informed the staffer when I checked out and he said I was not the only one to complain about it. Hopefully, the issue was addressed by hotel management.
The hotel was clean and the staff were friendly and helpful Equipment - there was a radio/clock in the room but it was not operational.
It was just a one night stay but staff courteous and friendly.
The inflatable Georgia Bulldogs mascot in the lobby. We were put in a Smoking room. The desk clerk told us that's how it was booked. A. This was never an option. B. The confirmation email listed non-smoking room as an included amenity.
Liked the location. Needed to be a little updated room looked old and very used.
I just love this place!!... I stay every chance I get!
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location, cleanliness, I had Room 209. When I entered room, I attempted to turn on light. It did not come in. I then attempted to turn on lamp atop the microwave oven. It did not come on. Finally, I flicked the light on in the bathroom in order to navigate my way around
Continental breakfast; seemed laid back and not overly busy; low price The motel looked old - had patches on roof, etc.
Clean and functional extended stay hotel. Room was very roomy with fridge, small cook top, and microwave.
Found this relatively new, clean, comfortable hotel for a reunion trip. While it's outside town on highway to Atlanta, well worth the extra few minutes to get there.
I stayed at the Candlewood for two nights and it was definitely somewhere that I would stay again. The room was huge and very clean. The staff at the front desk was incredibly helpful. We had a great time staying here and if I ever get back to Athens, I'll be staying there again.
My husband and I spent one day at this Hotel, we got a room with a small kitchen, it was very clean. Bed was very comfortable, and staff was very nice. I would recommend this location for any couple, single or families. ;)
From the moment of our arrival, we were very impressed with the Candlewood Suites. It is located a bit west of downtown, but not far from the Georgia Mall. The only decent hotels near downtown and the UGA campus tend to be very pricey, but you can have an excellent quality room at an affordable rate for a ten-minute ride on Atlanta Highway. The staff, facilities, and rooms are top quality. We can live without a pool or a fancy restaurant, so we'll pocket the savings from staying at Candlewood and use it to have a nice dinner downtown when we're back in Athens.
My wife and I had the most comfortable stay at this hotel. The staff were all very pleasent and most helpful. Facilities and amenities were exellent. We will gladly stay at Candlewood Suites Athens again.
Wonderfully comfortable room, super kitchen setup worked great for eating in since we were trying to save a buck. Front desk is not manned continually so initial check-in was a little slow.
The hotel is either new or newly remodeled. The rooms were spacious with a large desk and a very comfortable bed. The kitchennette was small but clean, and the bathroom was clean as well.
The facility was very nice. The amenities in the hotel and the room were great. The kitchen was the nicest one I have seen in any similar hotel. The staff was friendly and helpful.
The air conditioning did not work in the first room they gave me, so had to change rooms. In the second one I was greeted by a rather large roach. No, don't think I'll stay there again.
My suite was so nice! Queen bed, recliner, desk, extra seating, decent sized flat screen, DVD player, kitchenette with full sized microwave, fridge/freezer, dishwasher, dishes and utensils, etc. My only complaint isn't on the hotel itself, but a group decided the lobby was a good place to congregate one night and they were very loud (which is a problem at many hotels...what is with these people that wander around hotels at night? Common courtesy, people!). Also, the room above me was apparently rented out to a herd of elephants. I was on the first floor though, so I recommend getting a room on the top floor if possible. Then I'm sure your stay will be perfect.
At arrival the key given to us was for someone else's room. We had to wait for a while until they figure out what happened without an apology. We were given a room with a queen bed, our reservation said king.