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The restaurant (Brauerei) is very nice, close to hotel, fresh beer and good Thuringen foods. The window curtain is not enough to shut the light comes in. There are several lighting outside of hotel and couldn't sleep well due to not dark in room.
Excellent hotel. The food was good and the beer was exceptional. The bed was hard.
nice old style house with a beautiful wooden staircase. Good breakfast. Free internet connection
this was an excellent hotel, the staff were very welcoming and made me feel at home. the breakfast was excellent and included in the price, an evening meal could be purchased in the resturant these were very good and value for money. the hotel is across the road from the train station this is very good for traveling. there was nothing i could fault about the hotel
Manager and staff extremely hgelpfull. Its proximity to the station was particularly appreciated, because of age.
Very friendly and helpful staff. Spacious room. Recent, quality, bathroom upgrade in my room. Free WiFi internet in room. Great location for railway station (immediately opposite). Low price compared with other parts of Germany. Additional car park at back of hotel. No elevator. Room did not lock without use of key.
View the surrounding area The window frames could do with replacing or painting
The helpfulness and efficiency of the staff and the centrallocation in Arnstadt.
Friendly staff. Spacious room.
this was my second stay at the hotel, it is very good and only 100 mts from the train station
Hotel was comfortable and the staff were efficient and friendly. A good value hotel in a very convenient location in Arnstadt.
Excellent staff, comfortable room, good food at a reasonable price, generous breakfast. Very good value for money. No
the location was not central but great with wonderful views. the staff were very friendly and helpful with tourist information.
Breakfast was excellent. Dinner was not cheap, but quite good. Nice decoration and good location. Not very easy to find.
very attentive staff who handled every request efficiently and in friendly manner.
Exellent brekfast, the best we have ever had ! Fantastic dinner, very serviceminded and plesent staff. A very nice hotell, with alot of confort, space, lighten and with a very good site in the city. The lift capacitiy should be better.
The room was exactly as described. The breakfast, while not included in our room rate, was excellent. We had requested a children's bed and it was waiting in the room for us with a small activity book for our daughter and some children's toiletries. Finally, we were in Erfurt during some unseasonably warm weather, so we were very pleased that the hotel had air conditioning!
comfortable bed, excellent service
space, style, location, breakfast spa was not functional
great location; superb facilities
5-star hotel but still friendly and relaxed, great restaurant and bar
spaciousness of hotel, calm and relaxing atmosphere, wonderful breakfast!
The Hotel Am Kaisersaal is well situated in the city for seeing all the historical sites, shopping, eating, relaxing, and near public transportation. I'd go back in a heart-beat.
The hotel was central to the sights in Erfurt, the on-site car parking facility was excellent and a must in town which has such complex oneway traffic systems and pedestrian streets.
The room was very nice and very spacious. The towel warmer was a nice touch. Everything was extremely clean. A frig would have been a nice addition.
The location is excellent in the heart of the city. The room was comfortable and breakfast was wonderful. I would like to stay there next time as well. No. the hotel was very nice.
Complimentary provisions in the room as I was busy with a conference.
Location and price / service ratio.
Its very good location in the Altstadt, and parking facilities. The hotel and its facilities were clean, and the employees helpful. The breakfast was somewhat pricey, the more so since we are used to a very light breakfast. That is why we had our breakfast in one of the nearby places.
good location, nice room at reasonable price hotel parking was available, but not informed properly (I used other public parking)
Excellent location and ambience
Room with a view, excellent location, easy parking. Very clean and spacious rooms!
The hotel staff was helpful, and the location was perfect for a city trip.
free drink on arrival, and location of hotel reception not so easy to find
Mercure is a very good mid-price chain. The room was good. The location was convenient to the many tourist attractions in the Altstadt. The underground parking garage is much too small. Cars had to be double parked on the ramp and in the small lot outside the hotel. This made many hotel guests unhappy and frustrated the hotel staff.
very nice and clean hotel, staff OK, good restaurant
excellent value, very spacious room and breakfast. hotel a distance from centre however free tram rides available for duration of stay, taking 5 minutes to centre.
Asked for a non smoking room, when i arrived they made me pay money more for a non smoking room, not advised on this! told it depended on the request for the rooms.
The room was quite big. The breakfast was good. Parking was underneath and we were not warned about which lift to take. We ended up in a nursing home with no way out! Not a great way to start. The htoel is quite a way from town though we did walk it twice and a tram is only 100m away. Some of the tv channels were not properly tuned and there were none of the normal english language channels that we expected.
The hotel was suitable for my needs, general business. No
This was a nice hotel situated not far from the railway station ( 2 stops)via the number 3 or 4 buses. The hotel provided a free visitors bus pass for the city during our stay. Reception staff were very helpful. As with most hotels in europe there were no english speaking channels on the TV. Only one soft pillow was provided on the beds. Could not read the restaurant menu as none of the menu was in english.
Excellent location, friendly staff with great sense of humour, very versatile breakfast.
The breakfast buffet was amazing, including help-yourself sekt and a waffle-iron to make waffles, as well as everything else you would expect in abundance. The room was comfortable and the staff were friendly. We had a quiet room looking into the courtyard as requested. We would happily stay there again.
Convenience to old section of Dresden, excellent breakfast room, pleasant ambience.
I really appreciated their flexible services when my child was ill suddenly.
on site parking very near heart of the old town. good english speaking restaurant doing local food next door.
Front person were all excellent. It is a little bit difficult to find a perking lot.
Very good service breakfast very good
Very helpful personnel, interesting surroundings, close to the shops and the Center of the City. Pleasant rooms. Calm and quiet.
Clean and spacious rooms, nice abundant breakfast, receptionists kind and helpful.
The apartments were good for a family. It was nice to have a kitchen. It was a simple not fancy hotel but it worked well for our family and our budget and it was clean.
The atmosphere in the hotel was very nice and the overall cleanliness was impressive! I would not stay in this hotel if the outside temperature was higher than 28 degrees due to lack of AC.
The staff took notice of our specific requirements and accommodated us accordingly. We had stayed at the hotel on several previous occasions and each time the breakfast was included. This time breakfast charge was in addition to the room cost. Hence it no longer was Bed & Breakfast accommodation.
Clean, nice hotel in city centre. Staff that helped us to check-in was really attentive. Good breakfast. That I personally disliked was that when we arrived 8.50 p.m., one of our rooms was already canceled (in booking. com check-in time is till 9 p.m.).
Separate bedroom for the kids was unexpected but very welcome and the bathroom was huge (surprisingly only a shower handset over the bath though?). Right in the centre of the town with free parking in the street for guests. Initially we were given a three person room, but when pointed out to staff we were quickly given a new room.
Very good telephone service and advice. Its too far from the food area the breakfat room, it must be at least 30 metres.
very friendly and helpful - good food Nothing of note - just don't go to the Golden Sun opposite by mistake!
Not much... the hotel is fairly old and there are better choices in town, more central, nicer and for the same amount of money
Room-size and bath Toilette was not sperate
good facilities. It was a little difficult to find the hotel due to road closures.
The rooms are not big but but efficient and the shower was hilarious with the glass window. The breakfast room was to small for the amount of people. So we had to sit with other guests at table. Also make sure when somebody leave, clean up the table for new guests.
Nice place for a Business trip. Near Old town and good restaurants.
Pleasant staff Room too small
Price on offer to low
Rooms were a little basic in decor etc
The friendly personal
The Location is so good yes
Room too hot. As no aircodition, you hav to open window wheach means a lot of noise from the railway station.
Good location, nice room and comfort, free day-ticket for bus, truck pre-paid several rooms for different familys, and when shecking out the bill was not seperatet for each rooms.
close to train station noisy outside
Handy to central Erfurt and transport almost at the door. Friendly staff.
clean and comfortable room, nice hotel staff
perfect location, excellent breakfast
Ideal location to train when making a break in trip. Comfort and cleanliness of room. Late checkout (12 noon) was very useful.
Hotel management showed flexibility in rebooking stay.
Very clean. Nice breakfast. Good parking facilities nearby. A bit noisy from bus trafic. Boring area, however old city centre was only 10 minutes walk away so that was no big problem.
Clean and close to Train station Noise from train station (train sound and announcements) can be heard from the room. Room very small, shower only, small disk,
The staff was friendly and helpful. Room was clean and practical with comfortable beds. Great breakfast and free wifi Internet in lobby. I don't care for hotels that don't provide free in-room wifi Internet in this day and age. Did not care for walk-in shower stall.
very good service, quiet place far away to walk to city center
Hotel is Ok Room nice and very clean but strange smell ( Odour control?) Restuaurant moderate Price OK ( I ordered pork but meat was still partly frozen)
Nice environment Payed internet connection, I do not see the reason for requiring the money for this service. It could be for free nowadays.
Every thing really. Especially the staffs are the most friendly and helpful I have ever met.
The staff is very friendly. We were even allowed to check in as soon as we arrived, which was quite some time before check-in time. From the hotel you easily reach a tram stop, which takes you to the city center. The breakfast buffet was very nice and of good quality. The shower does not seem very well-thought. There is a little wall, but no curtain to separate the shower from the rest of the bathroom. Also, we missed facilities to make some coffee and tea. Despite these minor points of criticism, the hotel was good value for money.
Helpful staff location - no public transport other than taxis
Being away from the city centre, I found it very quiet. The bed is comfortable & the car parking is very convenient
Friendly staff, quiet neighbourhood It's very ugly, it's not attractive in any sense, but maybe it's quite cheap compared to the other hotels. It's certainly not worth 4 stars.
Very nice staff, big and very good breakfast, very nice rooms. Very good location for those who travel by car because the hotel is very close to two motorways.
Although we had to leave for the next destination very early morning, they kindly prepared the breakfast in the paperbox for us. Very nice hospitality
Your staff were very attentive and provided us with any assistance we required, especially understanding our language. This was much appreciated. Only fault was that no facilities available in the room to have a tea or coffee.
Very friendly staff! (Big) dog price: 7€/night. Very expensive (wifi) Internet access: 8€/hour!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The hotel was a short 10 minute drive from city center. the location felt a bit more rural, though it wasn't really. staff was nice, outdoor cafe/bar was fun and relaxing. hairdryer and shampoo and soap in room for your use. great value for the money!
the staff were very helpful and friendly.
personal service, friendly staff
The comfort of the room
the beds were comfortable and the room was nice and clean.
price noise from outside, smoke
Cleanliness. The noise of the motorway and four lane interstate route nearby.
very freindly and helpful staff did not take breakfast, at €15 each it is to expensive,near station for 3 people it was €17.55.
Great location, easy parking, overall a very good hotel. Have a very fine restaurant if you're looking for haute cuisine. Breakfast too expensive, otherwise would have got excellent for value too.
professionalism and kindness of service staff; location close to pedestriasn zone downtown with parking garage
A very comfortable hotel in a beautiful city.It is in a good location a short walk from the station and the city centre.The breakfast in the hotel is too expensive but there are plenty of good cafe's on Anger that offer breakfast for about 4 euros
Location to the city centre so my wife could go shoppong while I was in a business meeting. Not easy to find using a map only. The rental car GPS took us right to the front door, however the street is narrow and parking garage is tight to enter and exit.
Small but very cosy hotel, with extremely helpful staff
single room was quite large the wind was very noisy-maybe not the hotel's fault, but it whistled through the corridors....
I liked the hotel and excelent location.
Location was very good for access to the town centre, especially if arriving by train or car, good underground car park nearby. Restaurant was very adequate. Staff excellent.
Clean, comfortable room; execellent breakfast; very kind staff. No.
Large rooms, convenient location, very good breakfast Too little pillows.. (but this is a problem of nearly all modern hotels..)
The room was very comfortable. Good sized space and roomy bathroom.The staff was very attentive and helpful.Breakfast was outstanding, with lots of choices and impecable service.We had dinner in the restaurant one evening and at the bar the next evening. Delicious and very fairly priced! We highly recommend this hotel to anyone visiting this area. Plenty of free parking was a huge plus too!