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Friendly staff,old fashioned decor, good breakfast, plenty choice. Easy reach from the station and the town. Not far from Aqua City.
The location. And though its christmas time, the restaurant n bar were open, so no issues.
service, disponibility of personnel quite old furnitures
the retro feeling the toilet paper was rubbish and the shower was also rubbish
Price is accorndingly with the hotel services and quality. They have a place to rent ski equipment which is very convenient.
Friendly reception who tried hard to help. Basic rooms for a 3-star hotel. Quality of fittings weren't great.
Staff very helpful and cooperative, making decisions to resolve issues that resulted in a worry-free stay. Very convenient location for both stations and city amenities. Buffet breakfast beyond what we expected for a budget hotel.
Nothing outstanding about the hotel! The hotel was very basic and did not match the description on the internet.
In walking distance to Aqua Park, Resturants & Town Centre The room served its purpose but was very out dated compared to reception, Bar & Resturant. Slow Service at Reception.
it was an interesting hotel in an interesting little town the rooms weren't as nice as I expected for the price. Our room was quite small without great features.
Very good hotel, lovely view from our hotel room
free use of sauna/pool
I enjoyed the atmosphere and the history of the hotel. I like the service and the lounge the most where I can stay there for a piece of cake and a pot of tea during the early night reading a book by the fireplace.
Nice old hotel in a good place but a litle "cold".The people at the reseption are very nice,but they dont speak very good english,same in restaurant. The water in swiming pool and jacuzi is cold,after a day at ski place you want a warm swiming pool! In sauna men and women stay together...
Food was good Didn't fix my broken phone, didn't provide room service, poor concierge service, didn't inform me i was due a discount as part of a wedding party
common spaces are really nice and probably redone recently the room furniture and bathroom appliances very very old fashioned and needing refurbishing immediately
It's isolation, very relaxing We had a double bed but with two single duvets on it???!! Not very romantic!!! Would have been nice to have one kingsize duvet to go with the bed. That's my only complaint though..
Excellent location, lovely and friendly staff, rooms clean, over all very good hotel. the only think is when we came they gave us room on the side where the car park is. The room was small and for the money too expensive. Next day we asked for room on the other side with a lovely view of the mountains. What a difference. Rooms much bigger and most have balcony!!! So if you do stay ask for the rooms with the view of the village/mountains.
Top class location for both mountain walks in summer and skiing in winter.beds and room very comfortable. Classiest hotel in the area.
Location is perfect, in the middle of Stary Smokovec. Pool and sauna are very nice. Hotel staff at reception is not friendly / helpfull. Bathroom is very simple: only a bath without even a screen or curtain: bathroom is all wet after a shower! Hotel restaurant was closed because of a wedding. There are certainly better options considering price/quality.
The town itself and the surroundings were beautiful.. The restaurant and breakfast were impressive! Reception staff weren't too friendly and didn't seem to answer the phones... Friends were trying to call the hotel relentlessly and would get no answer!
Very comfortable hotel and were made to feel very welcome. Great attention to detail.
style of hotel wellness centre and service
Beautiful old hotel, from the North side marvellous view to the highest summits. Traditional café and restaurant. Next to "lanovka". On the 3th floor thin walls, everything can be heard from the next room. First the room was rather cold as on of the radiators was full of air, I have repaired it myself. Gaps on wall and wallpaper.
A fantastic location, top class facilities resulting in a completely relaxing and enjoyable experience.
Fantastic pools both indoor and outdoors. Polite staff. Clean nice rooms with good design. There should be more signs in the hallways so that it would be easier to find your way to all the different pool areas. The name of the hotel should be placed on the outside wall of the hotel.
Modern, clean, view of the High Tatras The hotel is part of Aqua City which is open to the general public and is always crowded, no exclusivity to guests of the hotel. Hotel parking always full, had to park on other parking lots. Noisy concerts in Aqua City. No AC in rooms. Can't take shower after midnight because of low water pressure (cleaning of Aqua City), had to intervene on arrival after 12h drive. Discount prices when booked through hotel website, we paid full price because we reserved through booking.com. Expected much more for the exclusive price.
The combination of the hotel and aquapark is well organized and is a huge advantage. The cleanliness of the whole place is just perfect. The room is very friendly and comfortable. The very nice thing was a tea/coffee kettle and tea&coffee available in the room during the whole stay (for free of course). Unfortunately the staff doesn't match the place and is mostly not very friendly. On the day of our arrival we went to eat the diner and the waiter in the restaurant was very rude (he decided to bring us something to drink after 15 mins, then threw the drink on the table, didn't say I'm sorry and went away), the information we got at the reception desk was mostly incompetent what was very confusing
Clean, nice hotel with friendly staff, located in a centre of Levoca. Good food at hotel's restaurant. Not far from skiing arena. It would be nice if all the staff at reception spoke English
Room was big. Nice view of the square.
A very pleasant stay in the town square of Levoca. Secure parking behind the hotel. A very spaceous well appointed room. No complaints
Hotel U Leva in 1 word: perfect! The hotel is located in the small and pitoresque town Levoca. Levoca and this hotel are a good base from which you can easily explore the nearby Spiss castle and the mountains. The hotel staff is very friendly, helpfull and will do everything to make your stay enjoyable. The hotel rooms are large, quiet, clean and the hotel price is good. Recommendable? Yes! If i had to name something nothing easily comes to mind apart from maybe the curtains in the rooms: they are quite thin and see through. As a result you might wake up early.
nice hotel in 14th century renovated house. very large room. front desk very helpful in planning itinerary in the area
Excellent spacious room
We booked double room but it was up graded to family room with same price. It was so comfortable. Enough space, very clean nice view of church. Our children played in the room very happily. But it is not expensive. Restaurant was also very nice. It is the best hotel in our experience. Nothing.
Absolutely everything was superb. Cleanliness was first rate and the room was lovely. Staff were outstandingly helpful, and spoke good english.
Location, staff Shower was inconvenient with no shower curtain
the room was very clean and comfortable, the staff was very helpful, also i liked the idea of offering a small kitchinette the wellness spa needs improvement, it is very small and could become crowded.
Restaurant was very good. Facility very nice. Convenient location. Shower drain was not working effectively - ended up standing in 3 inches of water.
The staff were wonderful: friendly, helpful; made the stay very nice. The driveway was a little confusing.
Pension Tatrasport is family run. Very clean and spacious and the members of the family we dealt with were very helpful. No complaints
The environment in High Tatras is amazing, we had also a great view on the mountains from our balcony! We also liked he lady at the reception, she is very nice and friendly :)
A pension with excellent location, comfortable nice design rooms, good restaurant and a very possitive and helpful manager. You can find nearby a lot cheeper places to stay, but being at Pension Zampa, you'll have no question for what you have paid.
the staff are great
It was an excellent value for money spa with really helpful staff.
The staff were incredibly helpful. I was very ill while I was there and the staff could not do enough for me. They provided translation with doctors, and even went to the shops and bought me special food. They gave us a reduction on the bill because I was unable to make full use of the facilities and they gave us a free Cryotherapy session. It went beyond their call of duty. The hotel is perfectly situated at the foot of the mountains, only 20 mins away by train (very easy to do) and yet right in the town to enjoy the convenience of bars and resaurants. The aquacentre is amazing, with loads of differnt pools, slides, steam rooms, etc. Massages are cheap. A perfect place to relax in style, but cheaply. The meals were not good. It was a buffet style evening meal and breakfast. Choice and quality was not too good. Noise through the windows from the outdoor pool (music system) was a bit of a nuisance but the windows are double glazed, so muffle the noise somewhat,
Good quality hotel with good facilities and parking. Part of a leisure complex shared by the public and it was always busy. Very crowded and nosiy. Food poor quality.
Nice and clean apartment. Good value for money. Driks and food for moderate prices!
Very convenient for rail and bus station. Recently refurbished room. Good breakfast. Good evening meals.Good value.
it was close to the train station too expensive for mid season, considering the hotel did not have many guests. They should introduce more competitive pricing system. It was quite old fashioned communist style hotel
we asked for a room with a mountain view and we got one, we also found a large comunal balcony by the lift with great views
Nothing The lack of air conditioning or even a fan, the horrid decor, the dark corridors with sensor switches that turn off every few seconds and the noise of traffic and the building works.
Staff friendly and helpful, thanks
Convenient location for transport facilities Lights in corridors on time-switches
hotel is located near bus station, railway station and city center, easy to go to Tatra mountains noise from bus station in the mornings
We were travelling through Slovakia and we stayed in cheaper and higher quality pensions and hotels. Breakfast was quite poor - there was not even milk!
good location. good breakfast. The room is quite big and comfortable.
Location was excellent and walking around town was easy. Beautiful dinner and breakfast in great cave surroundings.
The location and the restaurant that's very good but cheap tha bedroom has few comforts, althoug is large and bed is arranged only in a superficial way
friendly atmosphere, true mediaval building with long history, excellent location on the main square
excellent service, art decor room furnisher, central location, good restaurant,
It was a nice, clean hotel. It was in the middle of the town square. There were different good restaurants around the corner. The breakfast was good! The staff was kind and willing to help even if you didn;t asked.
Very romantic and cosy suite. Hotel in oldfashioned style. Very good breakfast buffet in the beatiful cellar-restaurant. Secure parking in the small hotel-yard. Damp air in the hotel (difficult to get clothes dry). Only space for 3 cars in the very small hotel yard and gate.
Very good service of crew, amazing kitchen in hotel restaurant, beautifull room and the best localization in the city
Excellent location, view to the Town Hall and church from our window, free internet access. No elevator
The room was very spacious and clean. An Oriental rug covered the floor. The bathroom was huge. It was very centrally located in the old town. No comparison to the room we had in Rome that cost twice as much. We had the room located on the front. The street lamp did not allow the room to get completely dark.
It is nicely located on the town square. The room was large and clean, but the decoration and furnishings are somewhat dated.
Nice position (really in the main center of Levoca) and nice spaces in the room. Breakfast was good and personalized in base of yr preferences.
Great location. Good room but Bokkings.com only allowed booking more expensive room! Breakfast was poor. Evening meal was ok. Restaurant had door locked before official closing time - not many takers even in peak july season.
Centrally located in town. Quiet. Helpful staff.
Hotel is set in an historic mansion with a beautiful facade and with a fine courtyard to the rear. Internally it is quite modern and the room I stayed in was fitted with art deco style decor and furnishings. Room was large and comfortable. Very quiet at night.
Stela Hotel reminded me of The Grand Budapest Hotel --it was awesome!
Large room Fridge out of order, advertised wine cellar open only for functions.
Excellent location Not all rooms served by lift. Not a problem to us but disabled guests should note.