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charming staff, excellent facilities and location. breakfast buffet on the expensive side. Would score a 10/10 if at least a continental breakfast was included in the price.
The hotel was a modern, clean and very comfortable, the Staff were also very helpful and friendly. The Acta Luchon was in a great location and well above our expectations. We had a great time, this was definitely one of the better places we stayed on our trip.
Very modern and clean hotel with a quality feel about it. The loft style roof added extra character. Central location on the main street. The Manager was very friendly and one staff member in particular helped us out with things to do, walks/drives etc. The breakfast wasn't worth the money and disappointing given the hotel was quality in other aspects. Also, cigarette smoke from the bar downstairs wafted up to the mezzanine breakfast area. The airconditioning had been turned "off" summer mode and was now in winter mode meaning only hot ari was blowing, therefore the room was hot at night. It was unusually hot this time of year, so they should go by the temperature, not the date.
Friendly helpful staff The hotel room was just too small. Calling it a 'superior room' was a not appropriate
Constant noise like rushing water from inside the hotel, not the room air-conditioning but possibly central similar. Please note: this supplied in error to review of Camapnile, Purpan, Toulouse!
It was very close to everything in town. Great resturaunt across the street Park g was a bit difficult
Quality for money Not easy to use the wifi
Your staff are very friendly, the room was comfortable and the location very convenient.
wonderful hotel. a very good gym and a small indoor swimming pool. best location in town. 5 minutes from the cable car. wonderful staff, very helpful.very clen room + bathroom.
Good hotel, nice view from 4th floor, professional staff, the waiter at the restaurant spoke English. The wireless did not function well at 4th floor - Had to sit on the stairs to send mail.
Staff not overly welcoming. Restaurant at the hotel had no menu.
We were met by Philippe who made us feel very welcome. He showed us to our room which was well laid out and perfect for a family. The location is superb, right beside the new ski lift and only a short stroll to the village - perfect. Although it was a perfect family room and newly decorated the lack of a proper shower was disappointing. In saying that I had a wonderful bath, something I haven't done in years.
very clean hotel and pool, friendly and helpfull staff
The staff room and breakfast were all very good The car parking was very limited
fact I had booked a table for dinner with you & the restaurant had closed permanently last June. Therefore after a long journey we had to drive to another restaurant - not up to your usual standard with previous bookings I have had with you
I liked everything: room well furnished and comfortable, breakfast generous and varied, city center 5 min. by feet Room was not soundproofed enough, hair dryer missing
Very helpful and friendly staff. Room spacious and comfortable. Simple hotel, nice atmosphere. Great breakfast. Nice pool and longe area. Would definately recommend.
Nice quiet location within easy walk of the town. There wasn't a proper shower that you could stand under, just a shower attachment on the bath taps.
I was really suprised by the room, I opted for the cheapest option of a double, and expected something along the lines of a premier Inn, as found here in the uk, but instead I found a room with real character, very spacious, and a fantastic view! Friendly staff also. Can't grumble at the location, takes 2 mins to walk to the centre of town, but I found the address didn't exist on google maps. Fortunately I emailed my query to the hotel staff, and got a prompt response, saying to head to the 3M Mercure, and from there you can see Hotel De La Nest just further down the 'nameless' road.
Just such a wonderful location. Spa is wonderful and a real treat. Restaurant was very good too. A really relaxing place and plenty a car parking on site.
idealy situated usual high mercure standard best breakfast off our 2 week tour
Excellent position in heart of mountain village- so many activities on door step. Exceptional service. Originally booked 2 nights but extended to a week!
Very friendly staff, comfortable room and a pleasant atmosphere. I have no complaints about the hotel
The Hostellerie is charming, and the Lesponne valley is spectacular. Our room was in the main lodge, and was very comfortable. The staff were really friendly and helpful. There were a few things that made it less than perfect, though. They keep horses and donkeys across the road from the lodge, and we had to keep our screen-less window open because of the heat, so we had lots of very annoying flies in the room all night long. We also were disturbed to see the young woman handling the horses and mules repeatedly hitting them -- hard and angrily -- and yelling at them. I work with horses and know this is bad human behaviour. It gave us a sour feeling about the place. The Hostellerie is a family place, so there are kids running around, yelling, screaming, doing kid things that, if you're there for a romantic get-away, would be disturbing, as well.
The bed was comfortable and the bedding was very clean and well presented. The surroundings / views were good It advertised a restuarant - which was necessary as it is remote but the restuarant is closed on Mondays therefore we were unable to eat that day - the room had such a low ceiling I had to crawl into bed and the shower and toilet was cramped and not well maintained
Lovelly owners and the perfect location in town looking down the main street and up to the Pyrenees. Perfect for a skiing holiday in Luchon! The best value and the friendliest I've had in France! Thank you!
Central Location. First rate staff. Value for money. Breakfast Fab...Would stay again
Nice staff, great location for walking in the pyrenees (from the doorstep), good clean room and great value for money
Close to town centre, free secure car parking Great views from our room, we were given choice of room which has never been offered before Staff were really helpful and pleasant
The management of the hotel spoke very good English and were very helpful to us. Rooms comfortable, good location.
Very friendly welcome, perfect location of hotel (5 min walking to ski- lift), excellent breakfast, closed and secure parking at 50m from hotel.
The owners/staff were really friendly and nothing was too much trouble. The location is superb with the hotel being at the end of the main street. Even though in the town center the hotel was really quiet affording a good nights sleep. The private secured car park nearby along with a cycle store within the hotel was a real plus point for us.
Good staff giving good helpfull and friendly service. Private parking available. Breakfast was continental but had a very good selection of food. Small bathroom.
The service from Christophe (front of house) and Alain (the chef) and their attention to detail, room was comfortable, food was excellent
The friendly staff, clean and tidy rooms, good food both the breakfasts and in the restaurant in the evening. Central location.
A good comfortable room supported by attentive staff The only weakness was that the bath did not have a shower screen and it was therefore difficult to keep all the shower water in the bath
On paper this should have been a good hotel. Booked hotel for piscine, wifi and restaurant. Pool was closed, restaurant was full and wifi did not work properly. Most important _ when I spoke to the manager, he was not interested and instead told me all about his problems. I will not stay there again.
Excellent location near St Lary Soulan and central for several other ski resorts.
Friendly staff. Clean accommodation. Close to amenities and easy to find and access
A very good place to relax after a hard days walking
Pleasant little hotel in the main street but not noisy No
It was very good that there was a private parking place although the extra price was quite high. There was no elevator and since we had a lot of luggage it was quite difficult to get the up to the 3rd floor and down again the next morning.
Friendliness of staff and central location to activities in Luchon.
This is a traditional French hotel in a very old building. They do the best they can with what they have to work with. Compared to modern hotels I'd give this a 4 or 5 out of 10, but for an old French hotel I give it a 7 or 8. I don't think I'd return.
Room decor was a bit different No problems
great location,nice clean rooms,good breakfast accomadating staff,great for sightseeing and cycling
For the family room, the beds were spaced apart, in two seperate areas ( no door to close), but still some privacy. Our room was on an outside walkway, in the back of the hotel. Did not feel like you could leave window open on a hot night, because of the walkway. Also the tv was very small.
Good location, friendly staff, big room Most uncomfortable bed of the year. So hard the floor would have been more comfortable.
Nothing special The room was small
I found the hotel to be a wonderful experience and only regret that I did not have more time to enjoy the facilities which were on offer. I would very much like to return for a longer stay.