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For a 4 stars hotel the breakfast and restaurant were very poor.Room was large and beautiful however: the double bed was very small, it was not possible to keep open the window of the bathroom, the shower did not work properly, no minibar in the room, the safe box did not work. I think this should not happen in a 4 stars hotel.
the spa jets were definitely the best part
hotel was very confortable, spacious rooms, clean and modern design restaurant attendants were consistenly rude. a/c did not work properly.
All the facilities worked well and the staff were all very helpfull as we did not speak much Spanish Your Sat Nav directions sent us to a lane up near the petrol station at the end of the main road!
Large airy cool clean quiet room poor service in buffet dining room
Very nice room for Spanish standards.
Location uninsoiring. Restaurant the worst experience ever had in a hotel, poor service , poor quality food,poor [resentation horrible ambience. Restaurant was apalling.
Staff & Restaurant excellent. Easy Secure underground parking. Hotel set in beautiful grounds, unfortunately we were on an overnight stop so were unable to avail the many services in the Spa. No as we were only there for one night everything was excellent.
Design of hotel lovely spar and pools nice rooms
The rooms were very clean, the breakfast was excellent, the mineral water in the minibar was free. Beaches and tourist attractions were quite far from the hotel
Total comfort in every respect. Huge 2m wide double bed, luxury bathrooms, balcony overlooking the spa. Superb and attentive staff. Easy parking. Superb value for money (admittedly we stayed for and overnight Sunday/Monday visit, which may be less expensive that weekday reservations). Sadly the food did not live up to the accommodation in terms of culinary standards. "Disappointing" sums it up.
Very comfortable, air conditioning was very good. Nice size outdoor pool, good breakfasts. Outdoor pool not heated, no English translations anywhere, pricing of extras isn't clear.
Quality of the hotel. Despite being in the town it was tranquil within the hotel and grounds. Spa was separate facility.
Beautiful hotel, very nice infrastructure No language knowledge other than Spanish and this beautiful hotel was almost deserted, almost no guests (low season maybe ?)
The high standard generally. No pool facilities available when we arrived Sunday afternoon and an 18 Euro per person charge to use them the next moening.
The superior double room was beautiful. Setting of the hotel - wonderful The welcome was not good. The satff did nto seem bothered that you were coming as a guest in their hotel. At dinner on the sunday night we ordered the set menu 55 euros plus tax, including wine. The small 5 courses were supposed to represent thier whole menu. The meal was one of the worst we had even eaten. Please contact us for more info.
A very special Chateau Hotel containing a wealth of clever design and art treasures. Wonderful stonework and woodwork incorporated in the very sympathetic restoration to retain original atmosphere. A very warm welcome and personal touches everywhere. Excellent security. Well located for UK ferries from/to Bilbao & Santander. Only having to leave so soon.
Excellent rooms, very quiet,good facilities In spite of informing staff that we needed to leave early, nobody in reception/breakfast area until 8.45. Outside gates locked, All telephones switched on to answering systems. not very safe in case of emergencies!
Quiet. Staff were very supportive. Interesting historic property. Food (evening meal) not as good as expected..
The rooms were extremely comfortable and stylish. The staff were really welcoming and friendly. Although not applicable to us, some people may find the uphill walk from Somo village to the hotel difficult if they have mobility issues or if very hot and have children.
The hotel staff were very friendly and helpful. They spoke english well and made the effort to communicate with you in English. They couldn't do enough for you. The room was really lovely and very well appointed. The evening food has been described in your reviews as 'disappointing' but I would say that it was rustic. The buffet breakfast was very good, they even offered bacon and eggs which we took advantage of, but a little expensive at 12 euros. I would throughly recommend this hotel to anyone. nothing!
A great base for beautiful Somo beach. Staff was very friendly and helpful, especially front desk staff. We were impressed by how many staff spoke English even though the hotel caters mainly to Spanish guests. Would have appreciated a minibar or small refrigerator in the room. Bottled water should be provided as there is nowhere nearby to purchase water or drinks outside of the hotel bar. Beach towels would be appreciated although we were not stopped from using the hotel towels for the beach.
Extreme friendliness of the staff
The hotel had a feeling of luxury and excellent cleanliness. Staff were discreet but very friendly and helpful. Food was excellent, and although a bit pricey, still gave super value.
Staff were very helpful and professional. Did not eat in restaurant so cannot comment but all other aspects of this hotel were excellent. Very easy access to beach, mountains and Santander.
This was a great hotel, the staff couldn't do enough for us and they all speak English if only a little which is great when my Spanish is not so good. We found the food to be of a very good standard and talking to other people they found it the same.We really enjoyed our stay. Thank you
Lovely location. Great decor. Loveley receptionist. Worst dinner ever served to us. Semi frozen, limp meat with frozen chips incompletely cooked. Rude staff. No apologies on complaint.
Excellent staff - friendly and helpful, really nice rooms. Didn't have the hotel breakfast but the cafeteria served delicious tortilla de patatas. Nothing negative comes to mind.
Great beach in Somo for surfing, running, sunbathing etc only 5 minuted walk from the hotel.
Usual quality and service at Paradores None
Return from Portugal to board the ferry at Santurtzi the following day. We knew what to expect, as this was our second visit.
Good sized rooms, bed very comfortable, well equipped and everything works. Restaurant and bar both good, though food at the bar is rather limited. Nice outdoor pool, indoor pool and gym handy for wetter times! Great location for Bilbao/Guggenheim and beaches Not much alternative nearby to eating in hotel restaurant
Large, well appointed bedrooms and public rooms. Good food and value for money.
Excellent hotel, beautifull location well signposted off the main drag.Only problem there is nowhere in the village to eat and the restraunt is rather expensive.
Our room was large and comfortable. The cafeteria was friendly and had a reasonable selection of food and drink. The outdoor pool was fine The main restaurant was highly priced and the cooking was poor. It was difficult to get information about local events.
staff were fantastic, very friendly no
Everything! The staff were delightful and helpful,even the ones that did not have much English. The Palacio was wondeful and furnishing wondeful.Would definately stay at the Palacio again. Spanish dining hours!!!
a beautiful building with surprising and effective artistic decoration inside....a pure visual delight! plenty of parking spaces outside and the bathroom and bedroom were red and dramatic, and very comfortable with all that you might need including a spare toothebrush. lovely smelling soap and shampoo. they offered 3 grades of pillow softness for your comfort. the restaurant was extremly good, delicious food, with delightful sorbet or drink or tit bit between courses. all staff were really freindly and helpful. breakfast was a feast for all tastes! the weather was cool on our arrival or I would have loved to sit by the pool in the garden, too.there was also a lovely old library with helpful books about the area. I wish we had longer there nothing I did not like!
Superb apartments. Excellent facilities. Beautiful environment. Lovely family business.
everything was great the family who run the hotel are more than helpful and the rooms are great and really clean the breakfast was above and beyond what you expect total value for money all round would recommend there was nothing that we did not like about this hotel
Excellent staff, very helpful. Excellent room, clean, modern, quality fittings, very pleasing. A welcoming pot of tea on arrival on a stormy night. Complementary Cava and chocolates on arrival. Gift of cakes on departure. Dog friendly. We recomend this hotel. Nothing to dislike.
Hotel staff spoke very fluently French. Nice room, good breakfast. Hotel staff gave very good tips about things to visit in the environment. We got a bottle of cava when we arrived and cakes when we left.
Attentiveness of staff, Cleanliness of room, Breakfast Availability of local places to eat; there was only one
I loved the familyar atnosphere and the design and the quality of the rooms.
Posada Los Gallos was extremely good. The room was decorated to an very high standard - the beds very comfortable and huge! The food was excellent and good value for money. The location was exellent for visiting nearby towns and beaches and also for travelling to/ from the airport or ferry port. A shower ( other than a hand held one) would have been a distinct advantage in our room. There was a jacuzzi which was great but not very pratical. Food being available before 9.15pm in the evening - I appreciate that Spanish meal times are later than normal but if they are accepting foreign visitors a little flexiblity would have been good. The only other slight issue was that nobody spoke any english. Again I appreciate "why should they"? but if accepting English speaking guests a smatttering of english would be an advantage to match our smattering of Spanish.
The hotel is in an old building which has recently been renovated, the room we were allocated had a sloping roof and high windows but for not a lot extra we were offered a suite. Well worth the money, 4 poster bed, terrace and excellent bathroom. The renovation work is of the highest standard. Evening meal was good value for the set menu. A little isolated for the time of year, would be lovely in the summer.
Muy tranquilo y silencioso. El personal muy amable -
brand new facility with friendly staff, very cheap breakfast , modern rooms and pool. no mini bar installed yet. excellent hotel for pass-thru on a 2 day car journey thru spain.
Staff were very friendly. Liked the fact that alongside continental breakfast you could order additional cups of coffee without additional charge.
the hotel had only a few guests so was very quiet and we were looked after well. if there was lots of guests the rooms would be noisy as very little soundproofing & breakfast would be a little small.
A superb hotel in a lovely quiet location, Alejandro the manager is an absolute gem and made our stay very special, nothing was too much trouble. The location is quiet even in season, and as the hotel does not have a restaurant please be aware that the few local reataurants all keep Spanish opening hours.i.e.they don't open for dinner until 9.30 in the evening.
Excellent welcome and very helpful staff (Alexandro) - Closed to beaches - Very clean - Good breakfast - Free parking The only weak point was the view from our room in front of the garage but anyway people are outside the hotel so, it doesn't really matter...
Every aspect was excellent. None
smell aroun the hotel (cows)
Excellent. friendly service of hotel manager Alexandro - he was extremely helpful, pleasant and nothing was too much trouble
Staff friendliness and welcome.
The location and personal were very nice. The issue is not "did not like", but it would be nice to have more pillows available and more shower gel.
Cute little place, friendly staff, the price was right and the town was nice and quiet. No complaints!
It does what is says on the tin. It is clean and very close to the beach. If I go back to Santander I will not stay in Somo, where the hotel is located. It is too far away and there is not night transport.
Good Value, Close to the beach location, rooms kept clean Rooms a bit small, only had two twin beds and should have had a double.
center of town noisy
We only stayed one night on the last day of our holiday as we were returning home by ferry the next day. I chose this hotel, which is situated across the bay from the ferry port, because of it's on-site parking which proved to be very convenient. Reception staff were helpfull. No food available, probably because of the time of year and low occupancy. However there were restaurants nearby.
Excellent location for seeing the town and local coast. We particularly wanted an evening meal in the hotel, by unfortunate coincidence the kitchen was closed that evening only, but they willingly accomodated us and we enjoyed an excellent diner. No!
stoped off on our way back home for two nights before catching the ferry from Santander to Portsmouth.Exellent location nice quiet town.
Great hotel in beautiful surroundings. Very friendly & helpful staff. Enjoyed our stay, would return & would recommend to friends.
Lovely location and very helpful staff. None
The hotel was excellent, upon arrival we were given a choice of rooms which were very well designed. The staff were very helpful with good english. The food was of a high standard and very reasonable. Views were fantastic & we even had the opportunity to enjoy the pool. This hotel comes highly recommended . A bit hard to find but worth the effort
We enjoyed having a large room with individual decor and a balcony with distant views. Friendly, helpful and cheerful staff. Good food and wine with the 'menu del dia' also providing value for money. Edge of village location providing a tranquil and relaxing base for interesting rural walks and scenic drives. Convenient hotel carpark.
The courtesy and friendliness of the staff. Good food. Peace and quiet,relaxing place.
The welcome from the owners,very good food. no
Enjoyed the views, from our room and the dinning room. We would have like more directions on nearby hiking trails.
Absolutely stunning location with friendly helpful staff. Didn't quite live up to description and photos, eg broken tiles on stairs and garden somewhat untended..
Tranquil mountainside location. Reasonably priced excellent evening meal served outdoors overlooking breathtaking scenery. Large bedroom balcony. No air conditioning in room which normally would not be a problem in an English-like climate, but the night we stayed was hot. No tray in the shower cubicle for soap etc.
Very nice place, very friendly service