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The staff are extremely friendly & helpful & remembered me from previous visits whch was fab Room service menu limited & when arrived was not as described in the menu - food could do with improvement.
Had a medical emergency which night porter helped resolve.Excellent food in bar lounge and, again, very friendly service Not worth mentioning
Very helpful, friendly staff on reception Very bad, inedible evening meal
Well equipped room; excellent food Shower could have been better
The staff were friendly and dinner on sat night was quite enjoyable I booked an ensuite room but the bathroom was across a public corrido from the room.
Friendly staff made us very welcome. Lovely room. Food was excellent. Saturday night was very quiet with few guests.
Friendly staff Room decore was 'tired' and let down the overall stay. In my room (#239) the large french windows did not close properly which left gaps all around the door. In the winter this will be a problem. I can not recommend your hotel to anyone else at this stage.
Only 1 bad piont and that was that the shower was very poor.It had no power to it. I found it quicker to run the bath than take a shower.
An excellent location for walking into town and the staff were as good as any we've encountered. The decor was a bit rough on the edges, but the atmosphere of an old hotel more than compensated.
Grade 2 listed building, well maintained, good carpets and decorations, friendly staff, good restuarant Sash window rattled in the wind, noisy guests nearby
Excellent hotel very friendly staff
Karen was especially fantastic with our children and all staff were friendly and helpful. We even left a toy in our room and the staff sent it back to us wihtout us even asking. Fantastic service, we will definately be returning and recommending this hotel. This is a comment about booking not our stay - I booked a quad room on the internet, but the hotel did not recieve this information so had expected us to have a double. However they checked our booking confirmation and changed the room promptly and without fuss.
Good service Breakfast expensive
the staff were very friendly and were very helpfull no
close to destination and good fit motorway.
Friendly staff, clea and comfortable room Seemed to be smell of smoke in bathroon
The hotel suited our needs very well. We had a two night stay to attend a wedding in the area. It was incredibly convenient for us.
Very pleasant. The adjoining pub had good quality food and a good choice too.
Clean and comfy Postcode didn't take me to hotel using sat nav. Had to phone up for directions although I was only a mile or so out!
Nothing! The room and hotel were so bad, we did not stay for our second night, but chose to drive 200 miles home instead. The room was damp and musty, there is a club in the middle of the hotel that I do not recall seeing mentioned on the website, that was open until 2am, the toilets for the club were opposite our room door.
a friendly bar - and bar staff no sign of management the quilt interior was dirty and rough - it could not be replaced on the first night no staff available, was replaced on night 2 with excellent clean linnen and quilt - Saturday night was a riot, the noise outside was awfull - not warned - no sleep until the early hours
Wonderful old historic inn. Pleasant pub. Staff very helpful Parking is something of a problem. Furniture is old, but clean and comfortable. Most people would be bothered by the Saturday night crowd that gats a rocking party going about midnight right outside the window. . .but we were forwarned, and so exhausted, we could have slept through the Normandy invasion!
Clean and Tidy, not noisy on the Thursday night we stayed. Couldn't fault it's cleanliness. It was what it was, a town centre pub/small hotel.
Nothing Room decor was shabby ,bedside lamp did not work, unplesant odour from shower room and in hallway,no reception therefore checked in,in hallway. Curtains thin matrial therfore street light shone through.
Staff were friendly The bathrooms needed to be upgraded
Nothing The room was very small, the facilities in the room were poor, the wall sockets extension leads hanging off the walls and the T V had very poor reception
It was cheap and the staff were helpful Room not double glazed. Soundproofing between rooms not brilliant.
The hotel is in a good location in Ashby and we have stayed here on many occasions in the past. You get what you pay for and it is adequate for our needs. We had a bad experience this time round as having asked the barmaid what time breakfast was in the morning, she gave us the wrong times. We only realised this when we got up for breakfast and was told that it had finished 20 minutes earlier. Even after we explained that we had been told those times by their staff, the hotel staff that were on in the morning did nothing to apologise or even offer to make us something to make up for their mistake.
Staff friendly and obliging Some of the staff had difficulty with english and remembering what we had ordered but compensated by going the extra mile. Coded entry to both hotel and bedrooms was a bit of a chore.
Real central heating - nice cosy room and plenty of hot water
It was a decent room for the price paid for the stay. The heating was on in the room, we tried to cope with it fore about 2 hours but it got worse, and it could not be turned down, we reported this an got told there have been heating problems in some rooms and was moved to another room, which did cause some inconveince.
Location conveinet and staff friendly Room was not clean, bed was poor and uncomfortable, ant infestation in room continental breakfast was poor value for money and cooked only a little better
Pleasnt Hotel with all facilities in a good location. Value for money.
Reasonably priced, convenient, polite staff Food in restaurant was not good, the whole place could do with a make over
Very clean. Super comfortable bed. Really hot water and a decent sized bath. I felt vulnerable because alhough there was a door chain and deadlock the room was really motel style and straight off the non-secure carpark, I didn't feel safe to open window or door for ventilation as I didn't want anyone to ralise I as a lone female. So its not for me.
We enjoyed the chalet style rooms and fact that we could park right outside our room. It made our stay much miore comfortable. There was a neighbour who had large dogs that woke early every day and barked all day long.
Motel like - no noisy corridors, space to move around. Comfortable bed Bathrooms clean, but approaching the point of refurbishment soon I think,
good value for money the rooms were outside
Fantastic location and very helpful staff. Because we were having a reunion with a group of friends for the first time in many years I was unsure of the numbers able to attend until the last moment, however the staff were very accommodating and provided a separate dining room for us which really helped us to have a memorable night. No
Staff were very helpful,food in the brasserie was excellent and well presented. Cottage rooms were a long way from the car park.
Calm,quiet comfort. Excellent food. Single room on the small side.
VERY comfortable No
Staff were all extremely helpful and courteous, from the moment of arrival. The location is picturesque. Meals were very good (although a little on the expensive side) charges for bottled water with meals were rather high
Unique combination of traditional and modern. Staff generally excellent and welcoming. Peaceful setting was compromised by large and boisterous wedding party into the early hours. Also limited access to some parts of the hotel.
Lovely position Staff very welcoming and coped well with different family members arriving at different times Check out lengthy due to staff sickness
The location is beautiful (even though foggy with the river level high). The dinner (including teh Cahteau Cissac 2000) was excellent. We appreciated the friendliness of the staff and the quietness of the location - surprisingly little noise from the airport.
The lovely surroundings and the river Yes - room not cleaned properly, found wrappings belonging to womens personal items on toilet floor.
Beautiful location, very helpful and friendly staff. Cottage room very comfortable and quiet. We stayed on a Saturday night and there was a wedding party who rather monopolised the outside bar seating area. Noise from evening function was minimal thoughh so not too intrusive.
Staff were extremely helpful, especially the gent on reception, nothing was too much trouble second time we have stayed and highly recommended
The helpfulness of the staff. The hotel does mention in its brochure that breakfasts are prepared to order and we were therefore surprised to find a buffet. As usual with buffets the food was not hot enough
Very friendly staff, service minded! Good free WLAN connection Bathroom really small
Attentive staff. Free newspaper Couldn't find the control for the air-con and it was a little hot
Friendly welcome - WLAN included - why can't all hotels offer this free service ?
Noisey guests very loud using obscene language at around 5 am onwards. At 6 am my husband rang reception to complain. At 7.45 am knock on our door found 2 young men one with a glass in his hand it was aparent they had both been drinking. They moved along the corridor knocking at other doors. Breakfast - undercooked bacon, tasteless tomato and mushrooms had to ask for toast.
Quiet place despite position in centre of business park. Limited menu.
it was convenient for a wedding we were attending The rooms are not very soundproof, therefore can hear neighbours clearly.
Clean room. Very good lady behind bar in evening who also appeared to be the only waitress, "Super woman"! No goodbye when we left in the morning.