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Comfy beds, delicious waffles, location Bugs in room, outdated, very thin walls, indoor pool was closed, water came out black at first due to maintenance in building.
The hotel met our needs and more. Was clean, close to sites, quiet, and comofrtable. I really don't have a negative comment.
Breakfast buffet was nice, which the Holiday Inn Exp. doesn't have
How spotless everything was. Breakfast was quite good. The rooms were ideal for children. I really don't have anything negative.
The hotel was convenient, clean, had a friendly staff and a good breakfast. It was a bit difficult to find as it sat back from the road and had a smallish sign. Also, as I am an (outside) cigar smoker, the Smoking Area resembled an outside prison with tall cement walls and no furniture. A chair, table and ashtray would be nice. The hotel did say they were working on it.
Friendly service Clean rooms Comfy beds
Good location, friendly staff, great value I didn't like their check out policy. If you stay later than 12 noon, you must pay for another night.
The front desk staff was very helpful and welcoming. My only complaint is that when you cut the bathroom light on, the exhaust fan came on. It was terribly loud and unnecessary.
Breakfast was included , nice room, location. Price too high
Bed was large. Decent breakfast. The place smelled weird.
Staff was nice and tried to accommodate the messed up reservation. We booked 2 queens and had to take 1 king for a family of four, because our reservations were not there! The worst part was the room smelled Stongly of cigarettes! Not the best Hampton experience.
Clean and very modern At bit pricey for the location and type of hotel
Great location not to far from Downtown area. The staff was friendly, room clean, and very comfortable bed. Breakfast area was clean and food was fair with several options. The Price -- Payed over $300 for 1 night stay as we decided to go to Asheville last minute. Had a hard time finding a decent room in town, so paid the price. No Hampton is worth $300 a night though.
The ac in our room made too much noise to sleep. I was unhappy that I could not receive Hilton honors points since I booked using kayak. I didn't save any money by doing so. It would be nice if Hilton showed the same amount of loyalty to their customers as they expect from them.
Advance tickets to the Biltmore Mansion purchased at the hotel. Only had two day passes. Should provide one and two day options.
Everything Not many changes in breakfast on different days, but some people prefer the same meal options every day. Not really big complaint, if a complaint at all.
Quick and friendly check in. Clean room. Will defiantly stay again.
One of the nicest Hampton Inn properties. All renovated interior, and well managed. Staff was outstanding. If you want to exercise, location leaves a lot to be desired. The neighborhood is not appropriate for running or walking. Need to go elsewhere. While indoor pool is nice, very limited exercise equipment.
Even though I checked in at 2 pm and was only one of a dozen cars in the parking lot I believe that due to my third party booking with Kayak I was deliberately placed in unit 112 which is a very nice room, but is directly adjoining the very noisy continental breakfast kitchen. The banging and noise started at 4:36 a.m. and even with double ear plugs which I went to my car at 4:50 a.m. to get and the white noise turned up on my cell as loud as it would go the noise was still ridiculous and completely unacceptable. I believe that this is well known by staff and a way to get around the Hampton guarantee by putting 3 rd party bookings in this unit. I intend to chargeback this night due to this on my Visa.
Staff is always very congenial and helpful. Coffee tea & cookies are always a nice touch. Breakfast has always been good. Finding a long hair on your bed when you turn it back is never a good sign, but I guess it happens.
Clean, friendly staff, value Breakfast options (very carb heavy)
Bed was super comfortable. Staff extremely friendly and continental breakfast is always a plus. Location was amazing because it was only 5 minutes from downtown and there were so many restaurants and shops surrounding the hotel. You could even walk to the local bar. Overall experience is 4 stars because the bathroom was the only thing I didn't like. There is no vent for the steam so you have to keep the door open while you shower. The shower has no ledge so a big chunk of the water gets onto the floor. Towels could only cover a small kid.
The location was very convenient just off of the highway and between downtown and the mall as well as many restaurants. The staff was helpful in suggesting local sites of interest. The breakfast options were adequate. The room decor seemed modern. The bathroom was roomy. There was a basic workout room. The room was clean and comfortable. The internet was not dependable. There was construction going on, sounded like a jackhammer starting at 7:00 am. The tub in room 107 did not drain properly. There was no pool.
Clean, central to everything & the bed was comfortable. I knew what I was getting when I booked the place. I didn't expect an spa. I'm happy with the stay an will return in the spring. The restaurants a short drive to downtown were amazing. I can't say I was displeased with anything. On my stay every 3rd car in the lot was a luxury import from Germany, so it wasn't like patrons were a problem.....
Location, price, amenities, super comfy bed The rear parking lot is very cramped and i lack confidence in some late night activity I was hearing but it was nothing to get concerned over.
Great staff, very helpful and friendly even when besieged by questions. Room was very good with sufficient room and comfortable bed. Breakfast was very weak.
Staff was very friendly and helpful. The room was recently remodeled and the new king pillow top bed was very comfortable. The breakfast was also adequate and offered a small range of different popular items. The location of the hotel was also ideally located right off the highway and close to the local mall, restaurants, and downtown Asheville was within walking distance. The only caveat was that the hotel did not publicize an extra pet charge for my dog but it was minimal compared to hotel room fee and they were very accommodating for my dog.
Clean Breakfast could have been better...no eggs
Renovated interior. Easy access and parking. Shabby exterior under construction. Noisy by the road. Despite hotel being listed as pet friendly, staff gave us a hard time for having 2 small dogs. Less than friendly.
Great staff, very good room with excellent bed. Staff took the initiative to place our room next to our older children's room; most appreciative. Breakfast choices extremely limited.
We were awakened by groups of loud drunken hotel guests at midnight, 2 am and 4am respectively with altercations involving other guests on our floor. There wasn't much sleep there. A hotel stay is only as good as your neighboring guests. In this case, the groups of obnoxious people had the ability to afford their night at this Marriott. I will never ever give this chain another sent of my money. Marriott price, Motel 6 antics.
The staff were very courteous and helpful! It was clean pleasant, and well managed. The pool was clean and opened at 6 AM, very important to me!
Location to downtown was the reason for booking here. After a 1 night stay my wife and I are feeling awful. She is employed by a major hospital and had a doctor confirm our thoughts...all of our symptoms are usually cause by breathing in mold and mildew. We would never stay there again!!
We were asked to move our vehicles to the opposite side of the building due to painting. At 9:00 p.m.And I called the front desk at 10:15 to tell them that we wouldn't be leaving until around 11:15 due to the long walk to the car with luggage..at 11:10 I received a call from the from desk asking if we needed to say another night since we didn't vacate the room by 11:00 exactly..very disappointing..
It's an easy drive into downtown for touring the breweries. The beds are comfortable. The rooms are a bit outdated with a utilitarian bathroom. The HVAC system does not offer a lot of options: Heat High/Low, A/C High/Low, and Fan.
The breakfest buffet was nothing like they advertise it to be. All u have is biscuits eggs bacon an or sasuage an gravy an grits with two types of pastrirs with bread an cold ceral. An apple juice n orange juice n coffee. There is no belgin waffles or nothing shown on pics on site. They have pics in lobby an it sute as hell dont come close to what they have for breakfest
Breakfast was good but slow to replenish empty selections . Staff was pleasant and helpful. Shower was terrible. Water would go from set temperature to cold then hot. Evidently when another room turns their water on or flushes a toilet, it has a direct affect on other guest rooms.
Location Entrance doors were outside. Not hotel style.
Friendly staff, easy hotel to stay at, close enough to downtown. WiFi internet was in and out the whole time.
The staff were competent and the grounds were well-kept. Amazingly thin walls and a mediocre breakfast--but hell, at least it was free.
All aspects of my stay was great The weather
location The parking was not very good, there was a lot of shrubbery and trees near the entrance to the rooms, and this was a safety concern for me. The sheets were thin and didn't fit well
Great breakfast, hot and plentiful, convenient location. Staff was first rate. Plumbing problems in both rooms, requested a different room because of musty odor.
Pool garden nice Felt safe Good staff Food on floor behind beds Dirty carpet behind beds no shower curtain liner No guide for t v.
I liked the comfort of the beds, the staff and the cleanliness. I wish that it wasn't so expensive, that they had nicer plates for the breakfast buffet and the ac blower didn't blow right onto the bed next to it but up instead.
Location was great. 10 minutes from nearly everything in Asheville. The place was noisy. In all the hotels I've stayed in, this was one of the worst in terms of noise getting inside a room. Walls doors and ceilings are paper thin. We could everything from every direction. And yes, other reviews are correct, the elevator is terrifying.