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staff very good. nothing was a chore for them
ease of access from major roads network. Cleanliness
Only 2 days old everything new staff very helpful
Hotel was everything that I would expect from Ramada. Excellent I currently stay in a former Ramada Encore hotel in Walsall with the same excellent facilities and self service breakfast at no extra cost. The only bad point would be the extra charge for breakfast.
Very helpful and friendly staff, very clean, smart-looking rooms. No refrigerator or air conditioning.
Good rooms, clean and tidy. Courteous staff. Could do with more heating in this bad weather! Cold during the night.
From check in through to check out on the sunday the staff throughout the hotel were very freindly and helpfull and I have booked a further weekend break 08/08/2008 keep up the good work
The hotel was well located for my purposes, staff were unobtrusive, room was clean with a good bathroom. Tip: ensure you get a room away from the main road. The cooked breakfast buffet set me up nicely for the day. Do not drink the coffee at breakfast, it's only distantly related to the real thing.
Excellent value - very clean - good location No bad points
The room was very warm and comfortable and the buffet breakfast was more than enough too last until lunch time The television had no sky or freeview channels
Good location and very nice looking Gym was very small Food was priced high for the quality
We were able to stay in a good hotel with our dogs. No
My only negative was that my reservation hadnt been passed from booking.com to the hotel. The hotel did however honour the booking and the rate.
convenience having to wait over 1 hour to check into room
The staff are always friendly. On this visit the e mail from booking.com hadn't come through the whole time i was there.
service at breakfast - slow, forgot orders, dirty cups, dirty cutlery, jam pot smeared with dried ketchup, tray where jams etc stood on table was dirty - think honey , poor selection fruit, evening meal in lounge our first choices were not available, and starter was sent out with homous instead of guacamole as they had run out of that also. Bathroom smelt of old urine. Room was noisey from a TV next door / interconnecting door which was not turned off until 2am - hotel staff did not want to enter room to turn it off as guest was out so they moved my room at 00.30. charged us for full cooked breakfast instead of continental on both mornings. Also larger coach party was staying at the hotel all of whom were up at 6am making alot of noise in corridor this wasn't a problem as also had an early start but would of recommended trying to seperate coach party guests and other guests if they have got an early departure. My collegue was also woken by people on motor bikes outside her room in the early hours. and her bathroom smelt of drains on the 2nd day
The leisure facilities
The gardens outside outdated interior in the room; non functioning heating
Front desk staff were excellent The coffee for breakfast and the separate coffee bar were uniformally terrible. Training as a barrista would help them get a decent coffee out of what is a good espresso machine.
Bar and restaurant service was poor
ful breakfast came without mushrooms
The staff were very supportive. I needed some special consideration for a guest I had invited. A very sick lady. I was able to entertain her in a private room thanks to your team. In particular a young lass called Megan. It was her innovation that made this happen. You have an excellent team at this hotel.
every one was very helpful.
We were parents of the groom and we were delighted with the venue, the wedding breakfast, the attitude and helpfulness of the staff and the facilities Kilhey Court has to offer. Rooms are a little tired looking but clean and well equipped. If I had to complain about anything, it would be that the bar in the evening was understaffed and it was said that the 20 minute wait to buy a drink was unacceptable.
Excellent attentive service from friendly staff, especially around bar and restaurant. Although under pressure, especially at breakfast time, the staff kept their sense of humor throughout.
The leisure facilities mainly the pool area I visisted many times. Genearlly enjoyed my stay and the people who were working at the hotel were friendly and efficient. I would return wiothout hesitation.
The staff were great, it was my daughters birthday and they made a fuss of her and she loved it. It was so clean and relaxing, I would love to go again. everything was perfect
the spa facilities and the lake behind the hotel
That all staff spoke to you politely even when merely passing on the stairs.
I liked the location and the facilities. we stayed as part of a wedding party and thoroughly enjoyed everything the bathroom in our bedroom was ready for refurbishment, but it was fine.
Friendly staff Dont like fag burns in carpets and smelly soft furnishings.
relaxed atmosphere, quiet, easy access to local and regional ammenities paying extra for breakfast, the price of these rooms should have been inclusive
Room was located by lifts which was a little noisy
Vrry relaxed N/A
Location of hotel for shopping and visiting family Good value for money Staff very helpful Price of bar drinks seems high and food was not value for money, No vegetables with meeal, sausage & mash was exactly that!!!! Why no veg
Close to centre of town Sunday morning staff were sitting on food counters and picking at food. I could not believe it.
Thay have now upgraded the Hotel and is much better as I stey here 2/3 times a year.
nothing unhelpful staff , dirty rooms , overpriced
The hotel room we stayed in was old and tired, the breakfast was a very poor offering.
Clean, comfortable. Handy for town centre. Not easy to find and in a fairly unappealing location - poor lighting and condition of footpaths around hotel. Be careful if out walking!
Location rather souless. A bit like motorway services, you would not want to go outside the hotel for a walk.
very friendly staff, nice modern room, great rates. peoples food tray left for most of the day and night at there bedroom doors.
Excellent facilities for disabled people. Lack of staff, we had to wait for 1hour 15minutes for a drink and when we ordered food we had to wait 1hour 10minutes for it to be served and it came only after we complained. Some other diners sent their food back ,two other guests told us not to stay as the service was appalling. I had to go to reception to ask for a barman to serve us after dinner coffee and we had to wait almost 25 minutes.Not acceptable and we did make a formal complaint.
It was value for money with the rooms and staff excellent a good location with sports facilities very close by. On arrival at 17:00hrs the breakfast tray from the previous guest was still outside the room.
Exceptionally clean and cracking value for money. Not easy to walk to.
Everything was at hand with great immaculate leisure facilities.Lift was great
Good points were very pleasant hotel with excellent facilities
The restaurant was awful. We waited 1.75 hours to get food, even though there were only a few people in the restaurant. I ordered Lancashire hotpot and got a few pieces of boiled broccoli with a small fried steak and 3 tiny thin strips of potato on top. This was not a hotpot of any kind. It was awful and we decided not even to attempt breakfast the next morning. All the guests in the restaurant were comparing notes and complaining.
only had to stay one night, thank goodness. complaint on site had no effect, are you interested or not??????? bad drains and cold breakfast???? the bleach I was given by housekeeping had no effect, luckily I did not get any on my clothes!
Modern room, flat screen TV, nice carpetting. Cold, too modern reception area, large uninspiring cold empty feel to the `restaraunt`. Food was very poor. No atmosphere at all.
Comfortable beds, very friendly and helpful staff. Bathrooms could do with some updating.
Good value for money. I stayed for one night. It is quiet and peaceful. A bit far from Wigan. If I was staying for more than one night it won't be cost effective to use a taxi every time you leave the hotel. If you have a car it is never a problem!
Proximity to my family was my No 1 priority. VFM and comfort also helped.
Friendly duty manager Breakfast disappointing. Noisy until after midnight.
Decent sized room and comfortable bed Wifi facilities in room were too expensive
Noisy radiator in room woke me during sleep and could not be switched off. No hot water whatsoever in sink or shower
Staff was very helpful and pleasent. We were upgraded to executive room just becuase there was wedding reception going on and hotel staff wanted us to avoid all the noise. That was good gesture. Food was aslo good which we ordered in room.
Excellent value, cleanliness and comfort of rooms and friendliness of staff in reception and restaurant. There was absolutely nothing that either we or our guests in the other room could find fault with during our stay.
The staff were friendly and the rooms were extremely quiet with no noise from the corridor, neighbouring rooms or the motorway not far from the hotel. The only bad point was the e-mail I received from the hotel before we arrived which had information on the hotel and area. Unfortunately when looking for things to do in the area nothing actually comes up.
The pleasant manner in which all the staff went about their business from the reception to the restarant and bedroom maids. There was absolutely nothing that could be faulted.We have stayed at all the "top" hotels in London and your service was at least as good as any of them.
Easy access off the M6. Good quality food.
Service from staff
Very nicely furnished and everywhere very clean and staff very professional Shower took a while to get hot ie 20 mins on sunday morning but when it was hot it was lovely.
facilities, cleanliness and friendly staff. room well appointed The cleaner knocking at the door at 08.20 to see if she could clean the room on our leaving day - I wasn't even dressed!
late times for check out, late food, late bar.
I thought the staff were superb. Very helpful and approachable, they really are a credit to the hotel and made a lovely change compared to some we have stayed in.
Excellent staff very courteious and helpful especially in the resturant Extractor fan in bathroom didnt work and no got it fixed even aftrer we had asked them to do so
the gym and pool no
this was a very good hotel,easy to find and a good central location that met all our needs.The breakfast was great and being able to sit outside with our morning tea on the canal side was a real bonus.The bar staff on the evening was also very helpful. The only slight problem was on our departure,when paying the bill it was different to the amount quoted but this problem was soon resolved with again very pleasant reception staff.
Comfy bed, good facilities
everything was very good
our room was lovely and it was a very romantic setting.I would recommend it to anyone,If I was to go back to ellesmere I would stay at the holiday inn.
pub, breakfast, large room person at front desk did not have much of a service oriented or helpful attitude.
the hotel is looking tired and needs to come into the 21st century, the rooms are a bit tatty and you feel like you have gone back to the 1990s when i booked in i was given my room , i opend the door to find that the room was already occupied, i told the reception staff and they appoilgised and gave me another romm, the room was overlooking a roundabout on the east lancashire road, so the traffic noise was unaccepable, i was given a upgrade to a suite, to call a room with 2 duble beds in a suite is a bit of a joke , within 2 mins of entering my suite i could hear the noise of crying children from the roon next door, this was my third room so i put up wth it , as children go to bed quite early , but i forgot that they wake early to, the next day i was like a zombie.
the fact that we were staying in a hotel where family and friends were the attitude and inexperience of the people on reception
Hotel is convenient, friendly and the restaurant offers good quality and value for money. Hotel is getting a bit worn. Rooms are always too hot and controls knobs on radiators are missing. Should offer a better bed and breakfast deal at weekends
Big Room Was very noisy ( a stag do were staying the ame night as us) - would not for this reason use this hotel again
I enjoyed my stay because I was with a gorgeous man Update the beds and the blankets to duvets
Friendly, helpful staff - as usual. Room was very clean. We were supplied towels, but the room lacked soap/shampoo which had to be requested. The remote control for the tv didn't work, the remote itself was faulty, which got replaced. Also, one of the lights in the room was not working which we thought was a faulty bulb but after having the bulb replaced it transpired that the light itself is faulty.
Gym, Carvery. Advertised Large Screen Sports not working in bar. Man U V Chelsea!!!
Price No internet or WiFi connection in rooms
ease of access. cleanliness
The helpfulness of the staff. We could hear the ain road form our roon.
The pool it was very refreshing. The food was lovely and staff were very helpful. We will stay at a quality hotel again.
Comfortable room good price for hotel with gym gym facilities being restored was not advised there would be no lockers etc when making reservation
some of the staff were ok the whole place was dirty in particular the so called health suite which was absolutly filthy. the standard of food in the restaurant was poor in particular the breakfasts which were never fresh and often left on the plat by myself and other guests. the hotel staff don't know the procedures it took me 30min to check out making me late for an appointment.
The check in staff were friendly, welcoming. The bar staf and restaurant staff were pleasant. The hotel was badly in need of a refit, very dated and tatty. The swimming pool had a moldy fetid smell. The lockers in the changing rooms did not lock and there was no soap in the showers.
The swimming pool was clean and reasonably sized. The bed was uncomfortable. Towels were a bit dated. Room was always cold on my return each evening as staff were always turning the heater off.
The staff were so friendly very smartly dressed and very helpful. The food was gorgeous and the staff in the restaurant were exceelent a credit to The Quality Hotel Chester
room was lovley,food excellent,enjoyed the motown evening,but dissapointed that we didnt have time to use the pool and saunas the bar and enterainment room could do with being a bit bigger and also some airconditioning in there it was so hot.
Convenience, close to cities.Good parking. Large refurbished room
Wigan North Premier Inn has friendly helpful staff and it is in a convenient easy to get to location. It is quiet and the accommodation is clean and of a high standard. We enjoyed our stay and would go their again. No
The hotel was convenient, as it was close to the venue (Haigh Hall) for the wedding we were attending, the receptionist was very helpfull . It was right next door to a very busy Petrol Station
Good value for money. Spotlessly clean. Very friendly staff - nothing too much trouble - very helpful arranging a taxi for us. Only one issue - the window was closed but we could still hear the traffic because of a slight gap in the fitting although it didnt affect the temperature of the room.
All good, receptionist was vey polite and helpful Breakfast was over-priced at £7.50 each no sky channels.
Location convenient, room was clean, bed comfy, duvet excellent. Bathroom fan noisy, towels soft. Generally good. Unfortunately, the place for breakfast did not serve hot meals after 8.45, despite information stated breakfast was from 7-9am. Would recommend if this was sorted out. Cooked breakfast not available after 8.45am. Breakfast was stated as being available between 7 am and 9 am. Unfortunately, the place for breakfast did not serve hot meals after 8.45, although we had been informed breakfast was from 7-9am. Thankfully we hadn't paid in advance for it! We would therefore not recommend this place if expecting a full breakfast, which we were.
Tim Good at reception Due to cumputer failure total mess up with payiny bill
Excellent service, communication and facilities None
the staff were brilliant especially gemma, she was helpful and kind as were the other members of staff
Excellent, friendly, genuine, attentive staff day and night. Even though the adjacent restaurant pub was closed for refurbishment the staff had gone out of their way to forewarn me and offer alternative accommodation. And at the £50 a night level offered this time Premier Inns are great, reliable places to stay. But at the ludicrous prices they have been trying to charge over the past 12 months they are way out of their league - we've cut our private and business use of P Inns by 90+% as a result. Nothing - everthing as expected.
Close to motorway. Great breakfast. Average pub grub for an evening meal. Food very reasonably priced as were the drinks. Has anybody found how to get the £29.00 promotion.It always seems to be available somewhere else!!
Non good .......chinese takeaway next door saved the night!!! Shower dripped all night, air freshener in very small room went off loudly every 10 mins 24-7. Wardrobe was collapsing, pubic hairs in the bath, cobwebs above the bed. Kettle on the floor, smallest room ever, never mind open the window for fresh air...wrong move gutter completley full of dog ends I mean thousands of them and pidgeon poop all over the window sill.
Had booked a standard room but only had a basic room available. Walls thin could hear neighbours. Difficult to find room, no information displayed as to which direction to go. Alot of stairs and dark corridors. No lift. Few car parking spaces and very difficult to manovour.
Very friendly and helpful staff, answered all the questions I had to ask very effiecently
Great value for money. Good location. Not too noisy. Off road parking. Easy atmosphere. Big en-suite room. Free wi-fi. Early breakfast. Friendly staff. Dining room closes too early. Basic furniture. Small bathroom. No electric shaver points. Limited tv stations.
Nice small hotel,comfortable and very cheap!
The Hotel staff ,cleanliness and quite.
1-It was in a very convenient location. 2-When we left. The bathroom, Very dark coloured bedding, curtain hanging off the runners.
Location and usual premier inn quality.
Friendly staff, Good pub serving food and drinks next door, good breakfast, great value, good size rooms and comfy beds.
Clean, not too far from football ground Price
Our stay was a plesent one and the hotel met our needs well
No phone in room
room was large and clean shower facility was very poor, no pressure and very little water
Close by for the reason we visited to see family. and easy to get to from the Motor way
location for area we needed to be in was very good. Staff were very helpful, the room was very clean excellent price. On the whole very happy with everything
Hotel staff were very friendly if a little too corporate. Rooms are clean spacious and everything you would expect from a Premier Inn. Wasn't too keen on the restaurant next door but breakfast was fine.
Nice staff, good location for where i needed to be Restaurant was not to my taste
It was exceptionally quiet and the beds were comfortable. We had a great night's sleep.
Convenient location with easy access to and from Motorway. Clean and comfortable room. Food at Tay Barns restaurant next door was acceptable but not great.Have stayed at Premier Inns with better Restaurant facilities.
Good staff clean rooms Bar to small
The room was very good. Big, clean. Bed was very confy. Room was quiet. Hotel far away from town. You have to get a taxi everywhere or rent a car. No real restaurant available at the hotel to have a drink and chill but that will not put me off from staying there again next time I'm in Wigan.