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ease of check in, food service, staff, proximity to airport, clean room NOTHING
Superb staff, very helpful. Hotel is very clean.
I found the on-site restaurants disappointing since it's a restaurant hospitality school as well as a hotel. The service was amazingly slow and the food bland and tastes although presentation was quite nice
It was so great to be able to walk directly from airport arrivals to my hotel after a long stressful day. Vice Versa in the morning - I checked my bag in for departure and then went back to the hotel to grab breakfast. The hotel was very clean, with updated bathrooms, the staff were responsive and pleasant. Would highly recommend for airport users.
Convenient to airport and did not hear any planes. Staff was very helpful with luggage
Short 5 min walk from airport Excellent room service Rainfall shower Comfortable bed Excellent staff No thermostat
The restaurant and food were excellent The shower head fell off while showering. The maintenance man had to come up while we were half naked. The beds were very small - 2 singles in my room. The hotel had no service staff - no one to help you to you room with your bags. We were charged top dollar for the room and when we complained to Management, we were told they would call back the next day but never did. We are still waiting on a partial credit for the room and it doesn't seem like its going to happen. Management did not seem willing to help at all - they kept saying it would go into their "report". That report didn't help us in any way. This hotel is supposed to be a teaching hotel. Shame on them.
Location for flying out of Shannon Bit dated and worn
Very spacious room Room too hot
A lovely room, very good food, smooth efficient service My room although bigger than I expected was next door to some sort of motor and noisy enough to keep me awake.
excellent accomadation and service
Helpful staff, nothing was too much trouble. Great location right in the centre of the village. The heating was on very high, to the point where it was almost uncomfortable.
The generous sized room, as we attended a wedding elsewhere we had no opportunity to check out facilities.
Spacious room, comfortable bed, lovely meals, friendly staff and great surroundings. Lovely area for walking and some shopping. N/A
Staff very good and breakfasts outstanding. Comfortable beds.
Very spacious room. Great bed. Lovely bathroom. I thought the decor was a little sparse/cold in the room (205). The desk in the middle of the floor gave it a little bit of an office feel. That's just quibbling though. The size/cleanliness was faultless.
Friendly staff and lovely big room Would be good if rooms had tea and coffee facilties, but this isn't a big deal
Hotel was very conveniently located for walking to the castle. The first room we were given was above the pool, and had a rhythmic thumping noise from the pump well into the night. Around 10 pm, we transferred to another room which was quieter, but lower in quality. The second room had a castle view in the distance over the HVAC machinery on the ground floor roof. The whole hotel could use improved maintenance, and you would expect a better room from the start in the low season (Nov) when there are few guests.
Nice hotel and we were especially grateful after attending the medieval castle banquet that we had a short walk to get back to the hotel.
Was a superb hotel, excellent service all round. Very close to the Castle and Folk Park. Great value for money, would recommend to anyone!
Situation, staff, views Its an old building so for some reason closing of doors of other rooms was very noisy
setting was nice...could walk to surrounding places, things to do. rooms weren't ready when we got there which was fine because we walked around but then when we came back a bus load had come in checking in and we then had quite a wait.
The really early check-in after a transatlantic flight. Its a beautiful hotel in a beautiful part of the world.
Location was important during my visit door on left on entering corridor to rooms should be kept closed, smell of cleaning materials and appearance takes from overall impression
The location was perfect~ Bunratty Castle next door and JP Clarke's, a great pub, in walking distance. And we had a quick 15 minute drive to Shannon Airport in the morning. Our room was at the end of a VERY long hall with a view into a junky lot. And it was noisy quite late. Staff was not very welcoming~ they seemed tired. We had been spoiled by two weeks of B&B stays and were a bit disappointed. Value for the money was good and it was a perfectly safe and clean place to spend our last night in Ireland.
size of room nothing
Late night bar. my wife loved the Spa. she wanted massage and treatment but your place had no slot too fit her in.
everything! Nothing. It was a great facility. Terrific for adjusting to jet lag or for a nice , comfortable stay on night before returning home
location, convenience to shopping and comfort getting wash cloths and the smoking room availability
it was very peaceful, nice hosts, would go there again to have night away, excellent breakfast. none
Pleasant owners who tried to accommodate our needs. Because the weather was unusually cold the room did not feel warm enough even when the heating was on.
This was our last night in Ireland. We couldn't of picked a better place. Very clean and nice. The owner was a Wounderful man. I would stay there again
we arrived late off of a flight and we were made feel so welcome by the owner, nothing was too much trouble,we had to leave early in the morning but before we left we had the most wonderfull freshly cooked breakfast followed by fresh out of the oven scones butter and jam,while we got ourselves ready the owner was outside defrosting our car, the most wonderfull service we have ever had and if we are back that way again thats where we will be staying. nothing i didnt like about this hotel
The staff was very nice. The place was peaceful and homely
We liked the location and the friendly hedlpful people who run the guesthouse. Enjoyble stay.
Location is very convenient to the Bunratty Castle and Folk experience, and a 10 minute straight ride to the Shannon airport. Hosts were great, breakfast was the best we had in Ireland, house is lovely. Not a thing
The guest house was great. I was immediately greeted by name upon arrival and given a spacious room with a fantastic bathroom. Additionally, as I had an early flight out of Shannon the owner offered to serve me breakfast an hour earlier than normal. The guest house is in immaculate condition and I would highly recommend it to any type of traveler. Its location - less than 5 minutes from Bunratty castle is an added bonus!
Our visit was very brief but the bed was the most comfortable I think I've ever slept in.
Hotel staff are excellent with fantastic attention to detail. Food at wedding reception was lovely, very high quality.
really like the bistro restaurant, tha waiting staff were great it was a big table of us with Kids, They took great care of us and food was fab!!!!!
most comfortable bed ever! Beautiful christmas tree in the lobby
really love the comfortable beds in the woodlands as this is the second time i stayed there The bedroom could do with a light over the mirror for putting on makeup
IT was enjoyable
Table light was not working, quite dirty behind the bedside table. Lights generally in a very uncomfrotable position, dirty settee, not quite cleaned up after the last guests. Outside the door there was a bloodsoaked shirt for most part of the day.
the servce and the guinness was great no towels
Excellent quiet and comfortable hotel with good location and good food.
Pleasant staff Good food in bistro Requested one room to be changed as bathroom was not up to standard. Substitute room was complained about by letter to hotel
Location to Shannon Airport.
everyone very friendly. only criticism is having the one style of resturant - i was only there two nights - is it chinese every night? if so and stayed longer then would have to eat elsewhere see above
the friendly atmosphere
The bed was very comfortable Non Irish at the reception desk is not appropriate
Cheap accomodation The hotel advertised that it had a swimming pool and when we arrived we found that the pool was actually in another hotel, very dissapointed and were left with bored child
Perfect for a stay when flying from shannon airport Nothing
Hotel, Bar and Restaurant are ran as separate business, would be much easier for customers if you did not have to pay for each separately.
It was convenient to airport and the guy that checked us in at 11 o'clock at night was very helpful and polite
Fine location, very convenient to the airport, relatively comfortable bed, nice shower No breakfast included for the price
the staff were very helpful food was very nice we would to eat some nice traditional food there was nothing wrong with the Chinesefood but it would be nice to have a little more irish but it is a great hotel for reaching the airport and thanks for letting us leave our car while we went on holidaysMichael and Breda Lynam
Close to airport. Excellent chinese resturaunt
Wi-Fi did not work during our stay (could log in but no ability beyond that - I heard another customer at the front desk showing the problem on their tablet (i.e. it was a hotel problem) but it was never fixed for them or for us. With no international phone coverage on my mobile, Wi-Fi as promised would have been helpful.
Had toys for children, large flat-screen TV in lounge. Good breakfast. Very friendly service. Wi-Fi wasn't working while we were there, but they loaned us their computer to use. Very little in the area. It's a short drive to Adare but longer to Limerick. If you don't mind being a little isolated than it's perfect.
Plenty of room for a family of four - the double and two singles was perfect.
Fabulous place with fabulous people.
We stayed for one night and were very impressed. The staff were friendly, the room was large and comfortable and we had a great breakfast.
the location was good.
We were staying in Ballycannon as we were attending a function in nearby Adare. The hotel is more like a guest house but the staff were fantastic. They gave us a drive to our function location free of charge. They are very conversational and lovely people. Breakfast was great in the nearby restaurant. Excellent value and highly recommended.
Very comfortable and friendly, nothing too much trouble. Food of highest quality
The warmth and comfort was very much appreciated on a very cold night. The only thing that we did not like was having to go out in the cold after having a shower and into another building for breakfast. However the breakfast was excellent
the room was extreamly spacious, clean well furnished and quiet. Although we were the only guests we were suplied with a lovely evenning meal. The breakfasts were great.The proprietors were so warm and friendly, nothing was too much trouble
Very enjoyable visit with friendly superior service . Intend to go back shortly with my wife for weekend . None
There seems to be a rich history here, but little that I saw to tell about it. Stay waa fine, close to Shannon airport. -
The food was great and it was quiet Everything was fine
It was cute, & quaint. Loved the antique pieces around the public areas. Was close to airport, which was our main need, as our flight was very early. Staff was great! Very helpful for our very short stay. Bathroom needed more space for our stuff. We could have used more hangers for our clothes. Shuttle service to the airport would have been Great!
Our waitress was charming. The old aviation adverts displayed in the corridors were interesting. It has a thinner than usual veneer of quality: no porter was offered for our cases; breakfast fruit was tinned, there was no yoghurt; dinner waitress didn't know how to serve a bottle of wine; and so on. More akin to an average B&B than a hotel.
We have always found the hotel excellant, from our perspective it supplies good facilities close to airport and is an ideal way to start our holidays in Ireland. No.
Very clean hotel with spacious rooms and friendly staff. Fresh brewed real coffee which is hard to find in Ireland. 2 minute drive to Shannon Airport
Lobby areas are nice Decor was quite dated and the beds were very uncomfortable for the price.
How close yet quiet it was to the Shannon airport. And the front desk staff was extrememly helpful in getting info to us, and even helped me make a resevation for when I'd be back in the area; but at another motel as Oakwood arms was completely booked. The girls that were the most help were May nad Lisa. Some of the mattresses and pillows were very hard!!!
We enjoyed our stay. It was very convenient to Shannon Airport. Hotel staff helped us with dinner reservations. Very friendly. It was a short walk to town.
The staff were extremely gracious and the dinner we had was exceptional.
Clean facilities!! Huge bathrooms!! Comfortable beds and friendly staff. If I had it to do over, I would have stayed here all 6 nights and just visited sights we could drive to. Great location, too. Room 7 was excellent. No problems at all.
Antique furniture, clean. All services allocated to the in-hotel restaurant. Services to hotel guests are poor.
The location was perfect for walkable access to Bunratty Castle and Park. We were there for one day and the staff was friendly. The rooms were large and clean. We had dinner there and the food was 5 star and the service impeccable. I would highly recommend this place.
close to bunrathy castle easy to find and get to no electricity or hot water in the morning the hotel staff phoned early in the morning and woke us to see if we were staying another night even though they had already asked us prior to check in.
very spacious triple room. big bathroom. good location for bunratty castle.
The hotel stay was amazing the staff was so wonderful. Noel who ownes the hotel couldn't be more helpful made a family of five of various ages OAPs Child and two adults feel very special. It was our first wedding anniversary and the hotel staff and noel made it an amazing short trip. The food was excellent and the rooms are stunning.
The manager took a personnal interest in meeting each guest. None.
A very pleasant welcome to the hotel and very attentive staff at breakfast. The plaster in our room (12) needed attention urgently. This did not put us off this hotel but it could be considered an eyesore.
Beautiful room. V.nice, friendly staff. Beautiful meal, V. well presented. Reasonable rates. No toilet paper in rooms on arrival. Dirty cups, empty tea and milk sachets and unclean used and empty sherry decanter and glasses left in room. Room generally only half cleaned. Owner was apolegetic but did not return to room with the sherry.Sherry was not available in my sister's room and the owner said that decanters that go missing are not being replaced! Mirror light in bathroom not working. No soap. Was handed toilet rolls at reception to bring to the room myself!