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The location was excellent. Unfortunately the room did not at all reach my expectations. I booked the Deluxe room because it looked amazing and had certain amenities that I thought would be worth the extra money - unfortunately that was not the case. The room was a sweltering 80+ degrees and the AC was broken and couldn't be fixed according to the front desk. Ok.. So I tried opening the windows but the screens left a large gap between being fully closed and reaching the window pane. As the room was street level I didn't feel comfortable leaving it open and unlocked. Additionally the in-room spa bathtub was also broken and the shades were haphazardly attached to the skylights. What a disappointment. I spoke with the front desk who promised a full refund for my stay (great!) but upon two follow-up emails I still have received no response from the hotel. I would love to speak with them but they seem to be unwilling to respond. I am very disappointed as the reviews seemed wonderful and the location was excellent. Unfortunately 'off-season' upkeep seems to fall very flat and this is not worth the money.
We wanted to stay at a nicer hotel for not as much money. Molly Gibson was that. It was a nice room with a fire place and courtyard view, Wood and starter included by the way. We would stay again at this hotel.
We really enjoyed our room and it had a great location for walking to town and sight seeing. However, one of the clerks was clueless and left two of the clients sitting in the lobby not checked in when she got off work. Additionally, she had little knowledge of the town and was worthless. The air conditioning and heating didn't operate correctly as well. We liked the room, the location of the hotel and they had a very good breakfast with strong coffee
The staff were very accommodating, but by request only. Screaming children at 6am. I get Inflated prices during holiday season, but if you drop $750/NT on any establishment you should expect more
Price. Fireplace in upgraded room. No elevator. Hotwire room is a bare bones room although I was granted a better room
Impresssed with staff, full breakfast in rate.
Clean and luxurious. Friendly staff.
Location, breakfast pretty good Surly, unfriendly staff - just one but he was so unfriendly and irritated to have to make coffee (I didn't ask, just observed) that I wondered if he was hungover . . . Same guy was pretty much the same at the front desk. Seemed resentful of his job.
The location was within easy walking distance...5 minutes.. To shops, pubs, etc. The room was large and nicely appointed...comfy beds. Great breakfast...felt like being in Europe.
Easy walk into town, good price. Room was small and old. Odd loud ozone fan running when we got there.
Great location but the building could use an upgrade. The breakfast was great and the pool and hot tub was very nice. The rooms have window air conditioners that are installed in the side of the wall. Ours did not cool the room properly which made our stay quite unpleasant.
The hotel was awesome. The location was one of its best features. The outdoor heated pool was nice as well. Although I don't recommend in the winter time. I say that from experience. Nothing.
Location is perfect , close to everything downtown and lifts. Breakfast was delicious . Staff was really friendly. Little chilly but it's winter in Aspen. No complaints
Beds were comfy and a great location.
Excelent image, very classy. The place to be in Aspen. Staff was extremelly helpfull (we had lost our luggage)
A beautiful turn-down service, lovely bathrooms, comfortable beds, fast internet and helpful staff. The mini bar was disappointing, but empty enough to stock with my own purchases. It's a stretch to find any other complaints.
quiet,elegant and hospitable. Walking distance to all good things. none
The amenities, staff polish and overall experience was excellent. Robert at the front desk was exceptional. I would happily always make the St. Regis Aspen my home while in town.
The rooms were just ok - i have stayed in way better 4 star resorts. However, the heated pool and hot tubs were great. Overall i'd say save your money and stay in a nice 3-4 star hotel instead. waaaaaaaay too many dogs!!!! To a non pet owner, this just doesn't give the 5 star experience. I did not have good service in the bar. Our luggage was not delivered on time from valet. Also, the spa amenities were nice but not too clean, the showers were clogged and hair was everywhere.
In room espresso maker had only 1 pod of regular coofee. The other was decaf.
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Room was big and comfortable Staff was not very attentive
Most of the staff was very accommodating Everything was very dated, the jacuzzi didn't work will, the pool area was not well lit, the bath ropes were tacky, I had to go to the front desk to get pool towels, someone tried to change room service to my room.
lobby looked swank and the location was good room was tiny, not as nice as a 4 star hotel should be
No elevator. Hall ways rundown
The staff was very friendly. The location was in town so very convenient. They had valet parking which was extra. The room was pretty small
Location was great This certainly was NOT a four star hotel. The first thing you see when you walk in the hotel is the filthy flooring. The exterior paint needs some work as well. The room is dated and my night stand was sticky! The condition is this hotel says 2 star
By far the staff, there were very welcoming and always asking if you needed a ride or restaurant recommendation. Staff was a ten. Room was in need of a facelift. I get the retro furniture, but furniture was in need of attention. The bed was not comfortable at all, so new mattresses would be nice.
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The location. Right next to The Little Nell. Can;t beat it. Listing this as a 4-star hotel is very misleading. It is a 70's motel without much updating. The parking fee was a shock. Room temperature never got below 70 degrees. Hauling our gear up to the second floor was a bummer.
Location Very thin walls, beds were average. Bathroom was not of 4 star quality at all.
Very charming. Wonderful history. Staff very nice and breakfast exceeded all expectations. Room felt like old ski lodge which was quaint but a little stuffy. Construction on both sides of hotel (not their fault, obviously). Room did not have A/C.
Great location - good breakfast- Coffee and cookies in the afternoon Nothing
everyone was very friendly, and open to all questions! they also provided us with umbrellas and bikes to take around town! awesome amenities!
The amenities were far beyond what I expected for such a price. The hotel had great character and is in an excellent location.
Cool place to stay, has a very local feel. Parking is definetly an issue, the stalls in the garage level are extremely small.
The location is a short walking distance for most of Aspen's attractions, in a quiet and pleasant neighborhood. The lodge is quaint and historical. The accommodations are comfortable and homey. Our king size bed was very comfortable. Sitting around the kitchen table in the morning was a great way to sta starty the day. The price of the lodging was a bargain...especially for Aspen. There was nothing that we didn't like about our visit. We were not disappointed about our choice of the Snow Queen as a place for an Aspen get-away..
Great staff, great location, great place
To our surprise there was a kitchenette with two burners and basic necessities for cooking for two. This would be a great place to stay in the winter and can sleep up to five people when the small twin bed is included. We can't wait to return. The staff is extremely helpful and friendly.
Plastic flowers, sponge painted walls, incredible levitating brick fireplace with glowing plastic logs and real fire sounds. ..well, more like first fire sound. Everything that matters is updated, very clean, great location, cheap! Loved our stay there and will return. Did not see an air conditioner, but did not need it in September.