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It's location Having to chase tea & creamer for the room. Lacks those little extras like real milk, biscuits in room, toiletries, all of which use to be provided. I have stayed in this hotel every year for the last 10 years.
Decent Hotel For The Money Bit far away from amsterdam itself. 30-45 min train journey and at 11Euro a return ticket can get expensive!
Hotel location. Ability to access printing facilities in lobby was very handy. Would have liked supplies in room to have been replenished on second day i.e. i.e. bags.
close to messe hall the towels looked dirty
Very good.modern hotel with good facilities
Unclear information about where the restaurants were and their menus. This may have been because the hotel was being refurbished at the time. Dining alone one evening was a slightly uncomfortable experience with very slow service.
Convenient location near the train station. The hotel was run-down and old - peeling paint, dirty carpets, rusty bathroom fixtures... it was depressing, certainly not up to the standard of other NH hotels I have stayed in.
The staff is very polite and helpful. Very good location close to the train station and expositions facilities( Messe) No safety box in the room. Breakfast very expensive. We had breakfast out of the hotel. For the high price of the room the breakfast should be included.
The location is unbeatable--can safely walk everywhere from the hotel, including the train station. Staff is friendly, courteous, and helpful. Rooms are spacious and clean. The city of Utrecht is beautiful with lots of great restaurants and shopping. Watch out for cyclists--they seem to have the right-of-way over pedestrians. No in-house store for toothpaste, etc, although shopping mall is about two blocks away. Bring an umbrella. The train station is too close for a cab, but a long walk (~2-3 city blocks) in the rain with luggage and no umbrella.
the size & decor of the room the hallways were not particularly clean. also, i was not aware the sauna had to be booked in advance as it was for two persons only.
Location is a plus, close to the train, historical areas and shopping all within easy walking distance. The beds aren't all that comfortable.
The general ambience and the location. Conveniently situated for the Jaarbeurs and the centre. There was nothing to dislike
Large, clean and good looking rooms. We had a room of 55 to 60m², the second room was also >45m². We were located at the elevator and you could hear the engine, but it was not really disturbing.
Directions to hotel worked well for a foreign driver completely unfamiliar with Utrecht. Parking was easy and convenient. Our room was upgraded gratis as the hotel was not busy. Everything was wonderful.
Good facilities, pool is small to swim in it but nicely decorated, so is good, rooms big, rather comfortable, breakfast almost perfect with good choice and service, so is worse to use it. Location is wonderful, close to everything in this city, kettle and tea in the room were nice Hotel preadvised my card for double amount of stayment (as they explain - in case I will decide to order smth in restaurant or etc. it was additional 600 eur what is big amount I think), so this looks not so good. Also restaurant located in hotel should have some preferences for guests as we failed to have a diiner in it as it was totally booked for 3 days
Was by far the best hotel we stayed at during our 16 day visit to Benelux. Our only regret is that we did not book more nights there!!! Nothing!
This is a beautiful hotel. The rooms are very nicely decorated, clean and warm. A big selection of dishes for breakfast. Staff very friendly.
We unexpectedly got an upgrade of 2 levels to a super room, which was greatly appreciated. The location is brilliant for quick walks to the city for restaurants & shopping. Also it's only a quick walk to the station for trains to Amsterdam etc.. For a city hotel in the Netherlands, having it's own parking is a major benefit. The breakfast buffet was also good. We didn't eat in the hotel other than breakfast, but the room service menu definitely looked better than average for the range of dishes available.
Clean, comfortable rooms. Extensive breakfast. Really good facilities for business travellers and loads of parking. There were no facilities for children. We travelled with a 9 and 1 year old and it would have been nice to have an area where they could play. Check out was rather difficult as we were charged for an extra bed when our booking confirmation quite clearly said that child beds were free of charge. This caused a queue and some embarrassment but amounted to an extra 60 euros on the final bill. Also tea/coffee facilities in room but no milk - we had to purchase milk from the bar.
Clean room, big bathroom. Shower pressure quite low, room dimly lit (romantic, but not good for business travellers). Checked out at 5 o'clock on day of departure to meet at customer's site and asked reception if they could keep the room available until noon as I was hoping to have time to go back and freshen up before driving to the UK. Was told it was not possible, I would either have to go back at noon and checkout or leave the room at 5am.
Friendly service and the quality of the accommodation and food and it was reasonable value as well. no
breakfast offered, was very good The choise of music in the restaurant (same cd over and over again). No free Wi-Fi in the rooms.
room, location, staff, kind reception! the kitchen was much too slow!
Everything was good. The hotel is located near the highway and quite far from any settlements. Good only for wheels travellers
very friendly and helpful staff
The room was lovely and the bathroom facilites were excellent. I loved all the complimentary toiletries. The beds were comfortable although they were just two single beds pushed together which tended to seperate a bit in the middle. There was a tv with lots of channels and access to the internet through the tv although it costs about 17 euro for 24 access. There is a lovely hotel resturant and bar. The resturant food is delicious although expensive. All the staff spoke english and were very friendly and helpful We had to get taxis everywhere cos the hotel is a bit far out, although if you rent a car this will not be a problem and the location of the hotel is easy to find and its very quiet. Staff at reception will also call a cab if you need it.
Excellent breakfast with buffet and hot freshly prepared waffles, pancakes and eggs.
All the staff were very helpful and courteous at all times. The Hotel had great facilities and price was good.
beautiful setting,on a lake and yet within a 20min. easy walk from centre. The hotel had excellent facilities.Food was great quality,wish we could have stayed longer.
We felt very comfortable and welcome at the Hotel, with friendly staff. We were able to bring one Dutch friend for a pleasant, relaxed evening meal and two other friends for coffee. Very comfortable room, but air-conditioning set at minimum of 20C, was a little too hot for us Celts!
park setting, terraces on lake lack of air conditioning
Lovely architecture and position... I really think internet wifi should be free in business hotles like this.
Ease of check-in and room facilities. Hotel should inform beforehand that there is a charge for parking.
Liked nothing best The hotel is not 4 star - it is a rather poor 3 star quality hotel with many run-down features at a more than average 4 star price while parking is not free and an expensive internet connection. Does the Netherlands have an hotel grading authority??? They clearly slipped up on this hotel
The room was very nice. The food in the restaurant was fair. High price for a little piece of grilled salmon with pommes frites and 2 slices of tomato and cucumber. Almost € 19. Very small glasses of wine.
Good beds, clean room, parking, great breakfast.
It is very well-staffed and all of them know their job, and seem genuinely to make an effort. Its a vast place but it all works well. Restaurant is not wildly adventurous, but fairly extensive menu and good value for money.
Little bit too expensive.
Quiet room. Signage to find the hotel very poor. At night in rain, even with GPS a sign from the major roads would be helpful and especially near the entrance which is accessed via a barrier (why ?) and you can't see it is the entrance to the hotel until you pull into the barrier. Try doing this in heavy rain at night as I did. Secondly, no tea or coffee making facilities in the room. Given the price you would expect this. Don't think I'll be staying here again.
Did not spend enough time at the hotel at IBC
Great buffet breakfast. High quality/price ratio. Quiet location but conveniently close to the highway. Wifi connection too expensive.
I thought the food was great and service very good, the location was good for us too. The only thing i could fault that we couldnt get room service for snacks, sandwiches etc.
Location, comfort, price the room a little too far from lobby, minor miscomfort
Staff and food were extremely good Just a small thing, vegetables were the same every day
Nespresso machine in bedroom was nice. TV picture poor.Breakfast expensive.
The dinning room staff was very good, Good menu. The exercise facilty was disappointing. The machines were broken and old.
Room smartly designer Poor gym limeted equipment and equipment not working well
Great Staff, Excellent Service. Nothing
cetrally located, modern lobby, good breakfast the pictures show other rooms than i got (not renovated)
No tea or Coffee facilities
all paperwork ready - single signature required. Very quick and easy
Location, very convenient for the train station and city centre.
Good location Expensive parking
I liked that description of the hotel fully conforms what I have found there - no surprises and that was good.
Very modern and clean No tea / coffee making facilities in the room. After a long journey the tea tray is always a welcome site!!
comfortable room ;good value for money restaurant with friendly service no close -up mirror in bathroom for shaving/make-up; nothing in mini-bar; wifi should now be free throughout 4 and 5 star hotels; a car is necessary for there's no public transport
Lovely hotel the decor was nice and the rooms are lovely shame about the location tho, if this hotel was city centre it would one of the best around location terrible
The modern design of the hotel, the staff very professional, the best breakfast I've got in an hotel.
Good location close to motorway and city of Utrecht. We stayed in a welness suite - which was superb in terms of facilities and design - sauna, steam bath, jaccuzi, lounge chairs etc. On top of that, we received a bottle of champagne upon arrival - excellent location to do away with the daily stress staff a bit mechanical - efficient but not really friendly
Spacious rooms, attractive interior design, friendly staff, restaurant with a good food and service, easy access to the major roads. There was no ironing facility in the room, a free wi-fi could make the hotel even more attractive.
Very good value for money, nice design, comfortable rooms. separate shower and bath in room: a rare combination
This hotel was fantastic, one of the best places I have ever stayed! The staff was very nice and helpful. The rooms were huge, modern and had comfortable beds. The breakfast in the morning was plentiful and had a large selection. I loved it all!
Free shuttle to and from airport leaving the hotel twice an hour. Couldn't find an ice machine. Price for internet was rather pricey.
- Brand new hotel, big bath room, nice interior decoration, free parking, ... - Mini bar was empty, working noise from a power drill at 6:30 :-(
They provided a clean, comfortable room with all of the amenities. Fast internet. Delicious European style self-serve breakfast. Perfect for me needs. They called a cab and had a prearranged lower fee with that service. A very professional operation. A wash cloth would have been appreciated.
A nice hotel, especially for kids, because the hotel is really aimed at their wishes. Great service, extremely kind people. If you are visiting the attraction park, a stay in the hotel makes your day 100% perfect!
The decorations are very cute, the staff very friendly, the breakfast very nice
excellent for children, very comfertabel and cleen 4 star hotel with excellent price for the category. beautiful and exciting for children
very close to efteling parc
Conevenient. Right nest to the attraction that we visited (Efteling amusment park). Cosy. Excellent restaurnat. Very family oriented.
Spacious rooms, very good restaurant
The hotel is very children friendly and the size of the room is comfortable.....even with 3 adults and 2 young children. Plus it is only a very short walk to the attraction park. The beds were much too soft. They don't offer good support for the spine and the adults woke up with back aches the following morning.
except for location that would be the room, its size and comfort buffet and food service was pretty poor (also for breakfast); not much choice from vegetables :(
The location is great as it is right next to the Efteling and we could access the park 15mins before the official opening time. The staff were very friendly and it has many facilities for the kids; i.e. indoor and outdoor playground, buffet dinner with entertainment and story telling activities at the lobby.
Very nice hotel with great service and the Efteling Park is beautiful and exciting as ever. The park is great for all ages and is a real institution in Holland; it is difficult to describe, you have to experience it. Staying at the hotel gives you lots of extras; you have your own (queue free) access to the park, easy parking and the hotel has the same fairytale-esk atmosphere as the park. It is a real family hotel; so lots of little children around. Don't go for a quiet, romantic break perhaps.
business trip - i had to study so couldn't enjoy the facilities no , very pleased
great leasure center, excellent breakfast 7 km far away from city center, but the bus stop is close to hotel
Decor meybe a bit out of date.
Very close to place of work Too far out from city centre
sauna and breakfast the lady in the front desk was not polite enough when we asked the transportation to the city, and she didn't show us clearly, we got back to ask again when we were out and found that's uneasy to find the direction.
rooms are very luxery
it was just a stop over while waiting for the ferry the cost of the breakfast was unreasonable
Being in the swimming-pool yacuzzi until 23.00 They did not have hot chocolate, but it was not important
Very comfortable spacious room, good restaurant with prompt service. Nice lobby with free internet and business center.
The spa and the quite environment made it a pleasant stay.the room was clean and all the comodities where there.the materass was a really good and firm one.
Nice large room with good equipments, very clean, very good breakfast. Never accept the room #603 again: this room is just next to the hotel's waterworks, Thus, the noise of drainage is constant, all day long and all night long.
The Hotel was spotless and in the perfect location. The breakfast was outstanding every day as well. Nothing
Close from shopping center and city center no parking, difficult to find it
Nothing. This is a very poor value for money hotel. Bed and Bathroom were basic, facilities below average. Best comparison is that this is similar to a Travelodge but far more expensive. Bed, Bathroom, Towels, .......
Perfect location: 5 minutes walk to the Central Station and large shopping center. Room are clean and very good breakfast Walls are to thin: one can always hear whats happening in the neighbour room. In addition it was not possible to fully close the balcony door so there were always a bit of cold wind on the floor from the balcony and noise from the street. And it would be great to add small refrigerator to the room
Very friendly and helpful staff. A very clean and modern hotel close to the station and central to the shops, canals and the centre of Utrecht. Late honesty bar and coffee facilities just put the finishing touches to the hotel...Fab! Nothing, really lovely hotel.
Computer provided with free web use in lounge
Close to downtown No parking in hotel
Spacious single room Expensive breakfast
The room was good, probably just refurbished.
The hotel was very close to the central train station which was handy. The rooms are small but covers everything you would need. but the only problem was the wifi. On the website it says free wifi is available but the connection is not stable and keeps disconnecting. There are also personal hotspots available for each room for which you would need to pay (5 euros/day). Other than that in general it was ok.
very nice location, staff was friendly and helpfull although the hotel was not even ready to be opened. nice terras and restaurant it was in the construction fase.... I believe they should have waited 2 more weeks before having hotel guests in.
It was a perfect choice. The decor was chic, staff friendly, and it was 'the place to be'. I ate dinner in the Sunday night and lunch in the courtyard Monday since there was a definite buzz about the place - lots of young cool locals hanging there Monday lunchtime, great vibe. Very very new, so a couple of teething problems with wireless internet on third floor (get a booster!).
Coffee in room and soft bed decoration, poor maintenance of room messy public areas
Good atmosphere and in a very picturesque position. Rooms very hot and no way of cooling down due to Air Conditioning not working properly. Restaurant very busy and took over two hours to be served.
This is a brand new hotel which we recommand. It is perfectly situated near "centrum". Rooms are beautiful with a modern design. Staff is not completely trained for the moment but I think this change with a little more experience (the hotel opened one week ago..)
Comfortable and good location
We liked our room the most, it was really good and very big. We liked everything!)
The location is excellent, the food very good, staff friendly, room very clean, design excellent! The aircon was not working properly, our room was like an oven
Nice and spacey rooms. Breakfast was excellent!
Really central location, stylish design, pleasant atmosphere, friendly staff, wonderful bed, cleanliness, free wifi Heating system was bit complicated, unless you read the manual or consult the friendly staf
Friendily staff , good food, cleanliness and comfort of my room Signage could have been better outside the Hotel
Large room and bathroom, good breakfast, (free) parking facility, about 25 minutes walking to the Tiel centre, helpfull personnel. Two single beds instead of a two-person bed, old-fashioned style, shower needs renovation, around the reception and in hallways is was pretty cold.
Breakfast and restaurant No drink available after 11 p.m.
i liked the warmth of the rooms and also the fact that people were very good at helping us and making life easy, yes the fact that theres no double bed, its two beds stuck together and you fall between the beds. this is all that makes it bad and also the location is not very good but thats not a big issue
The rooms are nice in the size. The beds are too soft. Every day, early in the morning, there was a lot of noise, caused by caterer.
Lokation near by highway Freezing cold at the hotel
It was relaxed and reasonably comfortable. Too much noise from other guests. Not that they were particully noisy but sound insulation is very poor. Mediocre lighting in the room.
Convenient, good sized room, friendly staff. Maintenance could be better. The sink and bath drains were partially blocked, causing slow water flow. a fluorescent lamp in the bathroom took anything between 2 and 30 minutes to switch on. These faults were reported.
easy to reach. N/A
Friendly service in restaurant unsufficient light in rooms, semi-dark except bathroom
I have stayed at this hotel on several occasions and the rooms and facil;ities are good.The restaurant has a good menu and its location in central Holland adjacent to the motorway makes it a perfect base from which to get everywhere quickly. Most of all the staff are all very welcoming, friendly and helpful. Thoroughly recommended.
conveniently located near the City Plaza Nieuwegen no heating only cooling AC while the room was very cold in the night
Comfort & location.food was really good but a little bit expensive.could be cheaper.
convenient for motorway - room clean, warm, comfortable - tea/coffee making facility - well presented food available at reasonable price in pleasant surroundings - staff welcoming/ friendly /helpful - hotel fulfilled its functions entirely as expected
Excellent facilities, and extremely friendly and helpful staff
Easy to get there by car, nice rooms, good workplace in the room
Friendly Staff, Nice Foyer Bar and Restaurant Rooms are lloking a little tired and could do with an update
Great hotel, very tidy and generally a nice place to stay the night.
Nice hotel, very helpful staff and good service. No shops close to the hotel.
The staff was very nice and friendly.
use of computer for emails, ample car parking, breakfast was ok no tea/coffee facilities in room, needed decorating in bedrooms, no hotel information in room, single beds in double room
It was relatively cheap and still nice. The room was clean, no sign of mold in the bathroom, unlike someone else mentioned it before. It was also quit there, so we could sleep very well. The breakfast was good and when something ran out, it was filled up again immediately.
Easy to find. Good cycle storage Needs refurb to bedrooms. Public areas are however up to date
very quick checkin and check out, friendly staff. very nice restaurant, we had an excellent dinner there with very cheap price, also very good snack in the night. easy to go to the town, and the small town is quite nice. nothing, good small hotel and really good food, well prepared salad, kid friendly.
staff is very kind rooms are very poor and not well maintained : my first room had huge graffiti on the walls, it was changed and the 2nd room had no wifi
the beautiful bar and restaurant. really nice surroundings to relax. the mosquitos in my room. I was bitten alot and needed to visit a doctor for some medication.
Good room. Good Breakfast. Helpful Staff
Friendly staff at reception. Quiet, clean, comfortable.
The room we had was a good size (twin deluxe) and the continental buffet breakfast was very good. It seemed to be more of a business hotel than a family hotel but they were very nice about the children. The cost of doing laundry was excessive, and it was annoying to have to pay extra for regular tv programs.
The hotel didn't impress me particularly but it was nice, clean and the stuff was helpful
The situation. being in the old part of the city I would suggest the buffett breakfast offered dishes of fruit salad, apricots and prunes. Handling cut grapefruit was not easy. But we had a lovely time.
Lovely atmosphere, very quiet, rear rooms overlooked cultivated park like land, friendly efficient staff
Excellent service, setting and facilities!
Decor was perfect. Staff was very helpful. Computer access was fast and available. Space was great. Loved the bathrooms.
the room. balcony and view in a quiet setting no kettle in the room which would have been very useful for an early morning and late cup of tea
The staff were extremely friendly and helpful.