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excellent buffet breakfast; swimming pool; helpful staff
hotel is very nice,beautiful area and a very nice and clean room.i raccomended for more than 1 day. the address on the website should be the one of the lift station, make thing easier with the car navigator. inside the hotel all the indications,brochure,menu or spa informations should be also in english
Courtesy of staff; wellness facilities, good half-board treatment....we'll definitely visit it again! Wellness facilities closing at 8.00PM....
the great 4 course set menu and no problems with outstanding vegan meals. rooms very comfy, staff friendly and helpful and a great barman/waiter with a terrific sense of humour - (thanks Pasti) disappointed the pool and wellness centre were being renovated. We booked this hotel primarily to have use of these facilities in case there was insufficient snow for skiing (which happened to be the case), but the hotel was advertised as having these facilities up and running.... still we managed to amuse ourselves
I liked everything.It was amazing!The view was perfect,the services was excellent.
Booked a superior double room located at upper floors with excellent views over the mountains. Excellent location, ski shuttle in front of the hotel, fair breakfast though under a 4-star usually offers and a little bit overpriced but overall good hotel.
The hotel is located near the town center and the ski bus pick up point. Very good breakfast facilities in the morning. Apart from lack of follow thru on promised adjustment of room rate for kids, the hotel has only one PC in the lobby for internet access. This is clearly not sufficient for for potentially 150 plus users.
good sauna facilities
Horrible and a highly overpriced hotel.. No services, no coffee maker in a hotel room rated 4 star. Also staff very ineffective.they charge05 francs for a bowl of hot water to sterilise the childs spoon. Everything.
Staff were very friendly, especially in the dining room. Very tolerant of children Cleaning staff could have been better
We liked the location and the breakfast.
The staff was extremely friendly. The location is perfect, right in the center, with the ski bus in front of the door, ski school office and information center across the street, nice restaurants and a supermarket nearby. The swimming pool and wellness are perfect. We will return ! With our dog - he liked it too :-)
breakfast,friendly staffs and location sauna should be separate between man and woman.
The staff were excellent , extremely helpful and courteous , went out of there way to make you feel welcome Pillows ( if you can call them that ) . Shower head was useless
The bed was very hard and uncomfortable
Beautiful view, fine service, charming room. The best in Central Switzerland. All in short walking distance
The location is great. The hotel staff was very gracious and professional. The price is painfully high. The room was a bit spartan. Lack of in-room amenities such as coffee, iron/ironing board were inconvenient.
We have booked this hotel after reading the reviews on this website. This is indeed a very good hotel. The hotel staff was wonderful. The view was fantastic, the room was clean and quite. We had a very, very nice stay. We will come back.
We really liked the location right on the lake and how quiet and peaceful it was. The only thing we did not like was the fact that the hotel was not completely non-smoking.
location and facilitioes, its superb no
I really enjoyed the treatment and the kindness offered by your personnel during the dinner in hotel's restaurant on the lake front. The way of welcoming at reception on the first day was a bit bewildering as the reservation was not in the system. Secondly, smell of cooking can be felt heavily during and after the meals in the hotel
Great staff :) great location best spot and hotel in europe
Amazing location with beautiful view. Totally overpriced and overrated; doesn't deserve a 5-star classification in my opinion. The room was small and not particularly attractive, and had what was the most uncomfortable bed I've ever slept on; it was like a board. Unfortunately, there was a wedding taking place the night we were there, so we heard loud music until 2 AM. The breakfast was pretty chaotic and disorganized.
The hotel in general, staff and position of hotel. Hve stayed here 5 times in the past 4 months. Would not think of staying in any other hotel in the area. Nothing
location, absolutely beautiful place at the lake The hotel is at the waterfront, but our room had a view to the yard with the roof right under our window. We were quite dissapointed, and we would prefer to pay more for the lake view. Unfortunatelty this was not specified during the booking
The level of service of the Staff is Excellent. They really could not have been more helpful or nicer. We would go back just because of that.
The City hotel is quite central, while still being in a relatively quiet area. It is also very close to the beautiful lake and the ferry dock. The staff at the hotel were exceptionally friendly and helpful (on New Years Eve, no less) and even took the time to check weather reports for us to help plan our next day.
location within the city, quiet and staff was helpful. nice breakfast
Within walking distance of the lake and town. Rooms are basic with no restaurant on site but there is a restaurant / bar next door. Breakfast served next door - cold buffet only Wash basin in room, not in bathroom. Expensive internet
- very friendy and helpful owner, good price/value relation, excellent geographical situation, easy access by train and boat, tips and hints given at the reception for daily trips (very relevant and helping to save time on research), amount of tourist information and competence exceeding this one from local tourist office Breakfest staff can make more effort in speaking foregin languages, however friendliness makes up for this little issue.
There was no refrigerater in the room in the 4-star hotel! Breakfast service was terrible!
comfortable room; central location (I did not have a car); good choice at breakfast Lighting in restaurant - fitted with spot lights: some areas too bright, others too dull. Technology more suited to night club!
Carring staff it might that in some cases the fact that ther is no 24 reception atendancee may create a bit of problem
staff were friendly and helpful. owner excellent chef patron. local specialities on menu were very good. good location. room was not four star. no handbasin near toilet. beds were not that comfortable. car parking limited spaces.
Excellent price/quality index. (2 rooms for young family for the price of a double room). Pleasant and good employees. Very nice breakfast and a terrific Italian restaurant next door. Very near to the lake with a nice place to swim and children playground.
View from room was excellent and friendliness of staff
...situation ...hotel could benefit from a make over ,no maintenance done for years. We have been there several times and what a pity - now for the last time. Too much wear and tear and expensive ,as well diner in the hotel.
Beautifull view from balcony over the lake !
The staff were very helpful with any queries about the area. The view from the balcony was stunning, breakfast was plentiful and the dinner we ate in the restaurant was supberb. There was some kitchen smells in the corridor but once in your room it was fine
the hotel is located in a quiet litte village, yet close to main roads. The cuisine is a one would expect; honest food, tasty and no-nonsense. Service is flexible and very friendly. Very clean rooms, spatious and equiped with a nice functional bathroom. Hiking trails in front of the hotel!
We were there during the Christmas season and enjoyed the Christmas market and the small town atmosphere. Excellent St. Nick parade.
The hotel had a great location right on the lake and was also handy for the local ski area. Superb views when eating breakfast. Ferry across the lake (summer) 2 mins walk from hotel. The hotel needs some serious investment. Such a prime location should really be offering better facilities. The room which I was allocated was whilst large, had an old push button television, a 70s style radio alarm clock featured in the bed side fittings, the furniture was tired and rooms were accessed via a very old lift system. The staff could have been a little more informative when checking in as there was a 25% reduction available on ski lift passes. Was not told of this until after and nor was I told that the pass could be used at near-by Engelberg.....a much larger ski resort than at Beckenreid.
Friendly stuff, food was good and the Internet conection worked very well. Furniture dated, very warm in the corridor and you could even smell what was on the menue ...
position, views, outside dining, secure parking. Had booked for 3 nights and got there to find the third was free. Good food! no
Good location out of the centre of town. Room had a nice balcony to enjoy the mountain air and for a permitted smoke. Does not take American Express.
It was a beautiful room And the view and the owners very friendly and made us feel at home we will be back
Good Hotel outside Paris. Take the rer to downtown. Rer vey close to hotel.
Excellent hotel rooms were clean. Hotel is just walking distance from the Railway station. Break Fast was good & unlimitited as well.
A good stay, friendly people, very helpfull, nice place, good beakfast, parking, free internet WI-FI, budget friendly, very nice room ! No
I staied this hotel 5 nights. Facility and service is not bad. But front manager is not professional. When I check out, they bill me more than 1000 SFR than I resrved. To solve this problem, it took more than one hours! I use many times booking.com, but I've never met this kind of problem
Close to skiing, nice spa area Poor brakfasts, no possibility to eat dinner
The staff were very attentive to us as a family with 2 young children and this was appreciated. The family room we booked was perfect and allowed us to eat early with the children in our room and also enough space for the children to play and for parents to relax.
Peaceful atmosphere, homely feeling,friendly staff and owners -None-
Full equiped room (inc. kitchenette) in a convinient location. Breakfast was generous.
The position is fantastic. We had a balcony which overlooked the lake. Room was clean and comfortable. Breakfast was good and plentiful. Staff were friendly. A lovely town with lots to offer. This is actually 2 seperate hotels, not far apart.The only downside is, as were staying the the Hotel Alfa, that you have to go the Hotel Schmid for breakfast.
Amazing views, very nice and clean rooms and really friendly stuff and nice buffet breakfast
Convenience to Rigi facilities, lake transportation, City of Lucerne. Excellent restaurant.central location. Lot of history.
Hotel is very good location. We got a mountain train. Station is naer the hotel. 5minutes for walking. We saw an excellent seescape and landscape. We didn't find a lift. We have a room in the 2 floor. So we are hard to move a luggage, go up and down with my baby.
We had an exeellent stay Nothing
The beds felt very indulgent
Vitznau is a very beautiful location, at the foot of the Rigi mountain, next to the lake. Hotel Rigi is conveniently close to the Rigi mountain railway. Very friendly staff. Excellent place to relax in the Swiss mountains. The church clock, right next to the Hotel, is rung every 15 minutes from 6am to 10pm.
Rooms are updated, very functional, hotel has a great location, good breakfast Sometimes difficult to find someone at the front desk, but understand it's a small family run hotel and the staff wears many different hats
Location was excellent, as was the breakfast and room. Staff were helpful. Ideal location for rail up to the Rigi and for the boat on the lake. Overall an excellent hotel, that we would highly recommend. Nothing, everything was great!
The hotel is a small scale family hotel with very friendly and helpfull staff.
The location and standard of the room There was very little parking
Friendly helpful staff who spoke excellent English and hence made it very easy to check on local information and services. The restaurant food and service was excellent. The single room was is fair condition for a three star hotel, a little extra work on re-decoration would lift the hotel to four star.