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Poor service on accessing tghe car park - had to phone from the car to gain access to the facility even after booking in
Made to feel very wlecome nothing too much trouble although we didnt speak any french the staff were very helpful in english
We stayed at the hotel during a trip to watch rugby. It is well situated for walking into the town centre and catching a tram to Stade Marcel Michelin.
The vicinity to town Too high cost for this kind of hotel. Accomodations (double beds separating), very uncomfortable. Room too hot, could not adjust temperature, very uncomfortable. Parking fee is rediculous, that is taken advantage of the customer. Noisy room.
the breakfast bread was good that the only positive thing I found in this hotel. junior duite is definitively not a suite but 2 small rooms and one has a camp bed. bathroom is very old and durty so are pillow and blanket. Than looby carpet is really old, and durty. and finally if you need the elevator on the moning you may wait for 20 min to get the change to see the unique elevator full
The staff were very friendly and the partner restaurant good. The underground car park was a bit of nightmare going between the two floors as the ramp was very narrow on the bend and is very tight for a mid range saloon (which was brand new and so we didn't want to scratch it!!)
On arrival we had a problem with our room but this was sorted out promptly, professionally and to our utmost satidfaction. We found the staff very friendly and helpful, The location was close to the city and restaurants. The hotel restaurant was good as was La Table de Thierry in the old town.. There are 2 type of executive rooms and this should be pointed out to guests on booking.
Good location, in a nice town, in a spectacular region. A pity there was no bar.
It was clean and comfortable. The staff were helpful. The cost of the breakfast was ridiculously high. It was not a good value. I also feel that during the period we were there, all the hotel prices in the city were inflated somewhat.
Staff had very good english and it really helped me as i didnt have any french. The buffet breakfast was very expencive at 12 euro per person
Excellent location. Reception staff very polite and helpful and spoke both English & French. Handy to restaurants, transport and only short pleasant walk to the tourist old city and Place de Jaude. Found the aircon temperature set a little high and was not able to adjust it down (not a major concern and as we were only there 1 night, did not bother to raise this with the Hotel staff).
Friendliness Didn't clean up a spill on the carpet after the first night
Comfortable stay, good overnight Hotel away from the noise of the Autoroutes. Could be difficult to find without a Sat. Nav. We liked the air conditioning in the rooms.
Breakfast! The hospitality tray in the double room only catered for one person.
The house keepers talked to loudly outside, making it hard to sleep. And also if you stay on the groud floor, you can hear all the movements on the room over you, so if the person in the room wakes up before you, you'll probably wake up also because of the noise.
The room was well equiped. No restaurant although there were plenty within 10-15 minute walk.
Wide room, Free breakfast coffee and croissant. TV and Movie programs are excellent. 10 euros/day for parking.
I liked the the location, style and layout of the hotel. The facilities exceeded our expectations and needs and with the convenient tram just outside the front door meant exploring the town was simplified. I felt the parking could have been free for residents.
services / facilities, nice hotel staff, very good breakfast There was an unpleasant smell in the room (which could be caused by a cleaner used to make up the room). We left one window open during our stay.
Good room. We liked the free coffee-to-go and cake in the morning.
modern room; clean; excellent location Did not have an iron ready (current one was damaged)
It's convenient place to stay if you traveling to Barcelona from Paris, or from Barcelona to Paris. I'll recommend to everybody. Poor choice of equipment in Fitness Center, dirty carpet on floor, need to clean or to change. Choice of cheese on Breakfast is poor.
Good buffet breakfast provided. Hotel had its own free parking near entrance. Reception staff helpful in suggesting restaurants in the City Centre (about 10 mins by car away). Internet (but need to pay) available in room. Hotel bathroom had some maintenance problems (basin couldn't drain water) which had not been sorted out before moving in. Otherwise, no other problems.
Good basic hotel Over heating
The restaurant was nice and the room was clean and tidy Not enough staff in the bar
reception desk 24 hrs open - restaurant open 06:00 until 24:00 - good and friendly staff - clean and well maintained hotel - easy access from motorways - free parking for cars - large room prefer to have free access to internet for this class of hotels - since many business visitors are using this hotel
We were using it as an overnight stop-over hotel on route to our main destination, it was well placed for the motorway system and easy to find. The room was comfortable and clean. We did not use any other of the facilities
The staff were very helpful directing us to various sites. The children liked the free cuddly toy they were given Room was not as clean as I would have expected- the blankets on the bed were quite old with holes, however as an overnight stay it was acceptable, but I would not stay any longer. We were also given a top floor room despite having young children and luggage which was not particularly child friendly despite this we stayed in another novotel near Paris and found this to be fantastic- food, room and much better value for money so would use a novotel hotel again
The hotel was well situated for our further travels. It gave us a good nights sleep, a swim, nice evening meal & breakfast None
Great hotel, excellent breakfast, good facilities
nice bar area the rooms were incredibly hot and wouldnt cool down
Room was well appointed and very clean. Restaurant food very good.
Good location for my requirements. Staff are friendly and helpful. Free wifi. Room was small - twin beds filled it except for a small desk & chair. Bathroom poor - small half-bath and hand-held shower. Noisy - apart from road-noise, bin lorries at 6am.
No proper shower. Hotel very tired looking
Close to motorway Room like prison cell, very noisy
Decent clean economical hotel in a resonable location, with very friendly staff. this a bar and resurant, and other good eating places a short walk away. No negative points to mention
The hotel was cheap and the Receptionist was very helpful Out of the way and parts closed such as the bar and the tabac
Good clean environment. No english speaking receptionists at night.
The location was absolutely great for access to the motorway. The only thing wrong was that we couldn´t get internet access although the staff were very helpful
We arrived late and they were kind enough to leave a 'key drop' for us. Rooms quite small
We found this budget hotel to be ideal for an overnight stop on our car journey from Calais to Perpignan in 2 days. It's close to the autoroute & the food was reasonable Nothing particularly.
Bathroom dirty air con did not work in one room no tea making facilities
The breakfast was outstanding, staff very friendly and helpful. Staff were a bit thin on the ground in the evening. The only staff we saw was one at reception and one other sort of floating between bar and reception (although both were very helpful and friendly). We stayed on Saturday night but were unable to buy a meal (snacks only, pizza sandwiches etc)
Looccation and easy access from the motorway No
Reasonable cost for connecting rooms we have teenage children and wanted them close but not same room. Good breakfast, We did not realise it was under going a re furb and there were decorators and plasterers in reception. The room was hot and fairly cramped but ok for a one night stop over. Didnt know restaurant would be closed for evening meals.
Location and friendeliness of the staff the cumbersom access to the garage level from my floor (5e). I had to take two elevators back and forth.
Large bedroom. Easy parking. Bathroom "tired". " Cooked breakfast" on the first morning was cold. Breakfast on second morning - just one person to try to cope! No plates, no glasses, no cold food, no hot food, no orange juice, no fruits but it did have some bread and preserves. Restaurant closed on Monday and Tuesday evening. Most unsatisfactory.
Very Basic Hotel in need of modernisation
Central to Clermont Sites. Poor bar facilities. Tea cups in the bedrooms were of poor quality plastic.
Airco in the room. The breakfast was very good. We had a connected room (2+3) which was very easy with the children!
Helpful staff.Excellent breakfast. Bedroom facilities,such as lack of two bedside tables,are too basic for this class of hotel. Taxi booked by hotel was grossly overpriced.
Excellent value for money. This is a clean, easy to get to stopover hotel.
the staff (only one woman) was wonderful, she is very nice, friendly and efficient! the pillows are awful !!!
good overnight stop no
We stayed in the family room- large and clean, with good size shower room. Hard to find.
Facilities provided more room than many budget hotels, supermarket and restaurants nearby. Wifi readily available.
breakfast is not really expensive,and correct,rooms are wide enough to be easy. it's not sightposted,indicated...
Clean and friendly. The price is a bit steep for a a one star hotel especially as there are cheaper three star hotels in the area.
Helpful staff, Free internet, ideal as a stop over as we were on route to South of France. convenient location for motorway and facilities. Good value for money
We stopped at this hotel en route to the south. It was convenient for the auto route, easy to find, clean, functional and the hotel team friendly and welcoming. Within easy walking distance of a number of restaurants which was great after a long drive. The facilities were no more and no less than we expected for the price paid, all in all it was perfect for an overnight stop over and we’d definitely use it again.
Excellent facilities and cleanliness of rooms. The staff are friendly and welcoming and the hotels are within easy motorway access.
fair price below our expectation, hotel condition isn't good at all.
On site covered parking and price of hotel. also 5/10 minute walk to centre, which is cool.
Good location, easy parking, excellent value for money. The hallways looked in need of refurbishment, and the first impression of the neighborhood was not good, but still good value for money.
very clean, quite, good internet access. better reception first appointment, more international TV channels
Nice central location. Good breakfast.Secure parking.
Excellent area next to city center, very good staff, clean, and cosy.Very large room with excellent desk and comfortable bed; in one word excellent. small advice : the internet connection could be better
Very good location and very nice room.
I was demanded higher amount of money than a contract rate. The reaction of a cashier was indistinct when I required the correction of the bill.
We used this as a stopover after a long day of traveling and found the hotel to be very comfortable and clean with everything we needed,
Breakfast - quality and choice of food. Leaving room keys behind reception visible for all to see and possibly access.
free Wifi throughout hotel no restaurant at weekends.....
Very comfortable and convenient No
The hotel was very good and the and staff were excellent. Only a small complaint that the bed dipped in the middle, but otherwise recommended Only a small complaint that the bed dipped in the middle, but otherwise recommended
easy access to hotel, friendly staff. Restaurant closed; laundry closed; credit card machine didnt work.
The Breakfast buffet was not up to standard.
Location to the pretiest part of the city was good, Rooms finished to a good standards and clean We arrived expecting to use the reteraunt only to find it closed on a Saturday
Very clean and friendly staff
Main town square was only a 10 minute walk. The rooms were quite hot during the night.
Excellent facility - The front desk staff was friendly and accommodating, but only one person was on duty and checking in and our was slow. The restaurant management was abrupt and rather rude
Simpel, clean hotel which looked great and was easy to find. For just the night this is an excellent hotel close the main road to Clermont Ferrand with a lot of restaurants. Paying extra for breakfast is always a downside, so we just bought ours on the way for a third of what they charged.
A nice clean and modern hotel. Close enough to autoroute to be very convenient but not too close. All rooms have balconies , our room had excellent facilities and a pleasant view over the countryside. Staff were very friendly and attentive. We used the hotel as a one night stopover and would certainly go there again. The restaurant was good, but for some reason it is closed over the weekend. I've no idea why, but this would be a put-off if I needed a weekend stop.
The staff is very friendly and efficient. I wasn't able when booking to reserve for a child as the third occupant (I believe because of booking.com's poorly designed website that doesn't allow to do so, unlike its competitors), and the staff helped out by upgrading me to a room with two beds without charge. Nicely furbished room. I confirm highway noise is not a problem.
Clean and comfortable for an overnight stay. Pity no snack or food available on arrival on Sat. eve - although I believe this was already mentioned - but I forgot! No, only as mentioned above no snacks available on Sat. eve.
Nicely renovated hotel, good quality fittings and bathroom. Great breakfast. Not really close to any shops or restaraunts
A really good hotel, clean and comfortable rooms, great breakfast, conveniently located and friendly staff. There should be more hotels like this one.
Modern, clean and comfortable hotel, good restaurant and friendly staff. Near a motorway but roooms are very quiet with windows closed. Lovely views at the back of the hotel over the countryside. We only used it as a 1 night stop over so location near motorway suited us. N/A
Quiet room (is was to the back), very easy ac cess from the A75 miotorway (only 500 meters!). Only 5 minutes drive to Clermont Ferrand and 10 minute drive to the airport. Only 3 min drive to a recreation area with losts of restaurants (junction 1 of the A75) limited food choice for dinner (so we ate out all nights). A farmer burnt thinjks in his backyard (next to the hotel) for half of the nights. if the wind is north-East it blows the fmes into the rooms.
Business-like and efficient, if slightly spartan, in the way it provides a bed, plus minimal facilities, for the overnight stay. It is rather sparse and plain, but no worse than to be expected for the very reasonable price. It is unsatisfactory however that they do not explain clearly in advance that it is not staffed, and of course locked, on sundays, and that you have to phone a number (per small note stuck to inside of front door pane) to get a code to enter the building, and another code to get into a safe where your room key awaits. Their booking confirmation message ought to make this situation clear.
nice personnel, bright new room
Very generous rooms (we stayed in a mini-appartment with small kitchen) and close to the center of Clermont (walking distance) The place advertises itself as a residence, and not a hotel - this is very honest, as it is not even close to a hotel. It lacks practically everything that a hotel offers: The recpetion closes at 4pm on saturday (!) and is completely unstaffed on Sundays. If you arrive later, you have to call a hotline (have your cell phone ready, as there is no pay-phone anywhere near the hotel) to be told the code for the entrance door and the code for the small safe that hold your room key. Quite naturally, as the reception is unstaffed, no roomservice is available, a restaurant doesn't exist in the first place. House cleaning doesn't exist either, so don't expect freshly made beds wehn you return in the evening. We didn't try the breakfast, as you need to reserve it the day before and as we stayed over the weekend, the reception was unstaffed. The lack of a staffed reception desk affects all the other possible services (wifi, parking), so make sure you ask for those during the booking. I would only recommend the 'residence' to someone who speaks at least some French (the hotline!) and who is willing to accept the utter lack of service on weekends.
Very new, modern, clean. The hotel closed at 7 PM which was not indicated on the booking.com form. After that time a number could be called to get an access code.
Friendly and helpfully staff and a great Location
Location in town, one can walk within 10 min to the centre. Room too small for the bed, difficult to enter the bathroom when bed is in use. Entrance of the garage is very small for a big car.
I arrived at about 8pm on a Sunday evening to find the hotel locked and no staff present. A sign in the window directed me to call a number to obtain information on how to enter the hotel and obtain a key for my room. This involved using a number of pincodes and trying to find my way around in the dark in unfamiliar surroundings. I was on the top floor and the lift was broken. No staff were present and it appears (according to the hotel literature) that reception only opens for a couple of hours a day. This is the norm. Should something happen to a guest whilst on the premises there are no staff available to assist and I cannot think how a disabled guest would have managed if presented with the broken lift.
Although small, the apartment was well-fitted out, including a drying frame.Excellent for self-catering. A fairly quiet, good residential area with supermarket and other shops close by. After hours on-call service is based in Toulouse - some significant distance away.
I like very much, because, we have thinked that we at oursuite home. Yes, i think that 20 m2 is very small
I did not like the hotel because the comfort and services were too poor for a business trip