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i thought the pool area was a bit stark and needed brightening up - also the water was extremely cold - however we thoroughly enjoyed our stay and would visit again
Nice clean room, excellent location, friendly staff Difficult to reach because of road construction.
The location is very ggod.
Poor information provided at check in
The location is absolutely the best and most convenient. We were initially assigned a room next to the heating shaft (any room ending in ..27, like 327, 827, 627). A low frequency high pulsating drumming was unbearable. They moved us to a new room immediately.
pleasant hotel in an excellent location. ideal for exploring reims and the champagne region.
personable staff and they were very helpful Rooms are comfortable and vey quiet. Air con is very quiet also and makes for a good night sleep.We use this hotel on our way south and it is very good value for money
convenient location, very central, nnicely appointed
The hotel located directly in the city center near the cathedral. The restaurant in the hotel provides low quality "fast food like" meals for high prices. In general the food is not fresh and of low quality and tasteless. The rooms offered for families are small and of low comfort.
Staff were great. Room very clean, comfortable. Hotel in great location, close to shopping, station, Champagne houses. Late checkout.
The view from the roof top resturant is lovely. Breakfast is good. Location is excellent to visit places of interest like the cathedral. Car park space is a bit small.
room was clean and comfortable bathroom was unpleasant.Mould on tiles and shower curtain, sink damaged nd stained. Road outside of hotel dug up and therefor made access difficult
Very central. Car parking facility available. Comfortable and clean Breakfast too expensive.
Location near the centre of town Very little assistance with tourism help. Told where cathedral was and that was all
easy to find, close to city center (but the city itself is not so big)) municipal road reconstruction is taking place right in front of the hotel; in our booking we asked for the non smoking room, but were put in a smoking one (and on a smoking floor) without any comments - not so pleasant to wake up in the morning smelling smoke coming from the neighbour balcony(((; and finally! - as every tourist knows, we had a special "do not disturb" sign and once we went to have breakfast and planned to return to the room right after it, we hung it outside the door. What was our shock when we opened the door and discovered a maid in the room in the middle of the cleaning process!!! What are these signs made for???
Easily accessed from the motorway, very centrally placed hotel, imaginative use of space to create underground carpark (secure) and rooftop restaurant with marvellous cathedral view
construction in front of the hotel entrance,vey hard time accessing the hotel, parking in an elevator,very dated hotel, dark
walking distance to town centre, clean well maintained room and parking avaliable.
I liked that it was very centrally located to the main hub! :) I wished they accepted the chèques vacances; most every hotel we have stayed at, accepts these except this one! :(
Limited but free parking next door. Public paid parking near if in house parking is full. Clean 'modern minimalist' rooms with dividing curtain for 3/4th bed. None that we noticed
The hotel is very new, well designed, clean and tidy. The situation is a little way outside the town thus requiring somewhat of a trek through much building and construction work (tramway!), and the use of a subway into the railway station, for access to the town. We got used to it after a couple of days but it could be a considerable handicap to some. Excellent, safe car parking. No restaurant or catering other than the "designer" breakfast arrangement which did not suit us, and was, we thought, very much over priced for the content.
the quality of the beds was excellent. I have a bad back and woke up everymorning without a problem. the hotel was clean, modern and only 5 min from the main drag. the temperature in the room couldn't be regulated properly. opening the windows on the street side is was not really an option. The breakfast was wierd. the bread was good, but the toppings were 'interesting'....
Exactly what I wanted after a long drive from Liverpool. No
The room facilities were above expectation for a city centre hotel booked at short notice and at such a reasonable price.
Well-appointed rooms & very clean; comfortable bed with enough pillows! Great shower facility. Cleverly thought out reception area, minimum of staff but all very helpful. Excellent breakfast, had fun choosing variety of good options. Also watched film - great idea to have these available for free viewing. Paper cups in room to make tea or coffee. No ordinary milk, just one cap of heavy/creamy milk offered was not enough, even for one cup.
Very comfortable room Staff mislead us over the cost of the car park next to the hotel
Good use of space in the rooms which included many facilities such as tea/coffee making, fridge, microwave and hairdryer. Breakfast was lovely with a varied and unusual range of foods and dishes. Staff were extremely helpful (in guiding us by phone to the hotel as half of Reims seems to be cut off due to ongoing works on the tram and also in finding and returning to us a little travel radio we forgot when we left). Also very conveniently located near the town centre.
The suite was marvelous, very comfortable and the staff very helpful. The location was a little out of the way.
Excellent facilities, friendly staff, large room sizes, well located.
Helpful staff WiFi was unstable in our room.
good rooms difficult to negotiate one way system around hotel
Location was good. Breakfast was good. My non smoking room smelt of cigarettes
Overpriced food & drinks.
What you see is what you get. Don't expect more and you're ok. Smelly corridors, not a very cosy hotel
Room good size, free parking out back, BBC/CNN on tv Not terrific for non French speakers, but they try. Breakfast was good, but seemed a little expensive.
Clean, reasonable prices, near the conference center The breakfast is same everyday.
Friendly and helpful staff Slow service in the bar
Location was excellent and good breakfast in the room
Large comfortable bed Height restriction on car park. 1.80m
Very family friendly - double sofa bed in addition to the main bed, welcome toy for the kids, free buffet breakfast for kids, and a child friendly restaurant next door. Not enough dustbins in the room and bathrooms!
Efficiency of staff
Friendliness of staff, quality of food and wine, large grassy area at the back for us to exercise our 2 dogs.
Stop over on drive down to Italy. Close to the motorway but well designed with pool and dining area at the back which was very peaceful and surprizingly good
We have stayed at this hotel in the past and have found it to be perfect for us as a family. We intend to visit again next year. None
We were very pleased with the hotel. The evening meal had a greater choice than our previous visit. The breakfast had a wide choice including a hot buffet. The room was very large and clean. An ideal location being within a minute of junction 22 Autoroute.
Very friendly and efficient staff. Great service
Very nice rooms and food was very good Long walk from reception
The rooms are reasonably comfy and the hotel has its own bar, restaurant and swimming pool, plus a nice lawn area that you can sit out on. It has no lift, and only a handful of rooms that are accessible without using the stairs, so it's not ideal for those with pushchairs or wheelchairs. The bar and the restaurant are pricey.
Location and facilities were both very good. Room was as promised, and staff were very friendly. Nothing at all.
Beautiful old world decor, kind and very helpful staff, perfectly located within short walk to ville,
I would certainly stay here again. It has a bit of a qurky feel about the hotel which we really liked. We had a luxe room which was large and the bathroom and toiletries where fabulous. It was also quiet which the motorised blinds probably helped to achieve. As well as being near the town centre, it is very handy for tours around several of the champagne houses too I am not sure I would opt for breakfast again though, it was nice, but ridiculously expensive
The old style hotel in a calm place, still close to the downtown. The staff was very helpful and polite. I had some difficulties to get to the car park area within the hotel with my big gar. The entry is slightly narrow.
Nice quaint older building with a homey feel. Good location, quiet. Free parking. Attentive and very helpful staff.
Very comfortable stay here. Room was very clean, well-designed and big enough for two persons, and the bathroom was also very clean and there were enough amenities. I traveled from Belgium by my car, and my car window got dirty, but the next morning I found it cleaned. I felt execellent hospitality. When I arrived the hotel, I could not find where I could part. It would be better if a sign to part is displayed at the entrance.
Good to have off street private car parking. Bedroom and bathroom were of a reasonable size. WiFi access was good. Glad we didn't pay full rate for hotel stay. Most of the staff were helpfull, polite and courteous, one definate exception. Petit dejeuner poor value. Hotel very dark. Nowhere to put towels in bathroom. Le Millenaire restaurant is not next door - but, 10-15 minutes walk away.
We were treated as Kings. More than pleasant treatment from staff. Very personalised service and care. NO.
Excellent room facilites. Friendly & helpful staff. Location slightly awkward to find. A bit of a walk to decent restaurants.
Friendly staff, secure parking air conditioning was inadequate, small room
The beautiful surroundings and furnishing of the hotel.
Close to city center Noisy street, twin room (although double was requested), hevily smoked room (non-smoking was specifically requested), no staff attempt even to open window/refresh air. Sleepless night as a result.
The food and drink was of good quality and reasonably priced when compared to nearby restaurants. The twin room was too small for two people and felt a little 'cramped'. The bathroom was ample in size, clean but the extractor fan was either inefficient or broken. The public rooms were fine, but the corridors were dirty (cobwebs) and these and bedrroms were in need of re-decoration.
Ideal for a short stopover, close to the motorways and just a 10-minute-walk from the cathedral Unfriendly receptionist who still needs to learn to say 'bonjour' and smile. That woman definitely didn't like her job.
not far from the city center, view on the cathedral from our room, nice comfortable beds bathroom was a little bit dated,
Hotel is within wolking distance from City center and Cathedral. Easy parking in streets around the hotel. Friendly Hotel staff.
Secure parking, and easy to locate from the motorway. When sofa bed converted to sleep 3 in the room, we had to climb over the bed to get in and around the room.
I was first put in a room facing the highway interchange (which I didn't realize would be so close to the hotel!) but when I complained I was offered a quite room to the quieter backside immediately. The hotel is close to the cathedreal and not too far from the shops. Easy to find when coming by car. Charged different price for Tuesday night then for Wednesday night -- shuold have been the same
Easy to walk to city centre.Good car park.fair priced rooms.Breakfast good. Room a bit "tight" with 3 beds.
Within easy walking distance of the centre of Reims
The friendliness of the staff and the how they were always able to help. The room was also very clean and tidy and always well presented after cleaning. Sometimes was a lttle bit cold at night because of the heating not being on.
The restaurant is excellent
Rooms were very clean, staff were very helpful. Shower was poor - sprayed everywhere - and bath had been there for years - clean each day but was marked. The hotel itself is in the middle of a suburb, just off a main road - we'd expected it to be more secluded.
Friendly staff Not a very good breakfast
Spacious room, helpful staff that spoke English
The restaurant was excellent.
The wonderful staff makes this hotel great. They helped us with parking and told us about a free show each evening. Even put my bottle of iced tea in the refrigerator over night. The people made us feel very welcomed The rooms are pretty small, but comfortable and air conditioned...a real find in the older cities apparently.
Very helpful staff,spoke good english.Excellent breakfast selection.spacious parking.easy to find. Will use again.
The bed was comfortable.
Very convenient for one nigt saty between Calais and Germany. Twin room at back of hotel was very noisy. Had requested 2 quiet rooms together and they were not. The gate to the secure parking was open at 3.30 a.m.
Good clean basic accomodation, handy for the motorway, easyu to find No tea or coffee in room
The attitude of the booking in man named Julian was superb, his weloming attitude second to non, a real credit to the organisation and we enjoyed our stay The toilet bowl in our room no 215 was badly discolered in the bottom and never lesseened with any flushes, which really spoilt the overall good impression
Easy to find and although it didn't have a restaurant, we had an excellent meal at the Hotel Ibis which was only a 2 minute walk away.
Convenience to motorway. Friendly attitude of staff Did not realise that it did not have a restaurant. There were some really near but information in the hotel about local options would have been useful.
Space of the bedroom, location of the hotel and quality of the breakfast. Bathroom in poor condition.
Very convenient for travelling. Surprisingly quiet
The hotel was very clean and in a good condition. The staff were very friendly and helpful. The breakfast food was all fresh and was plentiful A minor point, but there's no hotel Bar or Restaurant (although you can use those facilities at other hotels close by).
Friendly staff and close proximity to city centre restauraunts and attractions. Hotel is situated on a busy, noisy street.
Very nice spacious rooms, centrally located. Spotlessly cleaned (including floors mopped!) every day!
The location was perfect in the centre of Reims, and not a noisy part so that is always a bonus. A bit of a strange set up realy, having booked 2 double rooms for two nights, on arrival this was confirmed but were informed that we had to pay up front before key cards were released, which was very unusual! but only payment for one night was taken. on arrival back the next day we were locked out of our rooms because we had not paid for the second night!! however this was resolved at reception, keys were issued and we paid on departure the next day. Our Room 101 had patio doors onto a exclusive courtyard area! which sounds fine, but it had been left with old and broken hotel and Garden furniture and was a complete mess, with nothing even to sit on!!! such a shame as the location of the Hotel lends it's self to a much better standard.
Great location and excellent staff. Wifi was terrible once you got above the 1st floor.
Excellent position for visiting central Reims. Good but relatively costly parking underground nearby. Ok for a couple of nights Expensive, fairly average breakfast. (9 Euros)
Location. No Air Conditioning
Whilst providing lots of "old world" grandeur of the type you would expect from a French Chateau it had fabulous modern touches which sat comfortably side by side. The food was excellent and drinks by the log fire finished off a perfect evening. The staff were all exceptionally helpful and friendly and the attention to detail - even at breakfast - really made a difference making us feel very special. The real stars however were the family of wild boar that we met on our drive through the dark and misty road to the hotel - magical!
Location, service and friendly staff
Couteous staff, wonderful facilities, amazing restaurant!!
We have visited the Chateau once before and were very happy with our return visit, we received a superb welcome, ate fantastic food which was delivered with impeccable service, enjoyed the tranquil atmosphere in the pool and as an added bonus were upgraded to a fantastic room. Truly excellent.
Outstanding Hotel in every way. Great food, not extortionate prices. Beautiful grounds, isolated in its own park/farmland. Service superb. Room a good size. What more can one ask. None, however it is isolated, be sure you have good directions to find it especially if it is dark on your arrival. Hotel is well sign-posted from the local roads. 45 mins from main Champagne house areas. Not particularly suitable for children.
The welcome from the staff when we arrived was very friendly. Our room was in the main house on the 2nd floor, very nice and clean. The restaurant was very good, excellent food. Free wifi & a good tennis court. The bath wasn't the best, you couldn't stand up in it properly without catching your head - which was a shame as it was a large bathroom and could be in another position.
welcome ambience and attentativeness were very good as was the breakfast the bathroom was in need of attention the shower cubicle was right on top of basin making it a hazard to go in and out you had to be aware of the low beams in the bedroom all of which was looking tired and dirty
The restaurant was fantastic and we also liked the spa and tennis.
Wonderful, would definitly go again very welcoming Once they have completed the renovations it will be outstanding. The garden in front of the pool area needed tidying up. Other than that minor detail it was a wonderful retreat.
Convenient for walking into Reims. Parking was well organised, if a bit cramped in the garage. Room was very cramped. Staff were not very helpful or friendly. Split site means that the hotel lacks atmosphere.
Room was very clean, decor was fresh looking, Room was very quiet. Staff spoke English.
We liked the large family room, the fact it was clean, lots of pillows, use of the swimming pool and private parking available. The owners were friendly and welcoming and cared about our stay. As a result of the building of the tram in Reims, there are many road blocks and it was hard to get about by car and to get to the hotel. It would have been useful to be given advance warning.
Had trouble tracking anyone down at reception to get access codes for internet (even though it was advertised as having free WIFI) and once I did I couldn't get access (Windows 7?)
This was a lovely hotel very clean, nice room, lovely swimming pool unable to use being there for only one night. Good stopping over place. The staff were lovely, good breakfast plenty of choice and free car parking. Would like to return for a longer stay.
Clean bright dining room Unstaffed reception
easy to find
Comfortable bed, quiet location. Breakfast room too cramped and breakfast a little expensive.
Within walking distance of town centre Breakfast was not up to much for the price
Good value and very helpfull staff The 15 minute walk to the city centre is through a rough looking area but that is not the fault of the hotel. Take a taxI?