Would you like to save as your currency permanently or for this visit only?
I was made to feel most welcome by the reception staff, who were very helpful. None
Nice modern hotel staff helpful One. Second nights sleep ruined by skutty youths in room(S) opposite. Twice I called reception (12.30 & 3.30am) Music shouting girls screaming mobile phone calls outside room and I think the smell of weed!! To be fair to your staff they stopped the noise however I was too wound up to sleep again properly
Staff forgot to put towels in the room but luckily I brought my own along. Having said that I believe it to have been a genuine oversight.
Breakfast and time spent in the room ;) Amount to choose from the snacks menu - stated 24 hours however only had 25% of the menu available.
I liked the fact that even so close to the Motorways could hardly hear aby traffic at all. Was impressed with the £9.99 offer of movies/internet, and was therefore disappointed that it wasnt available according to the TV. Also, more and more hotels supply free wifi so having to pay wasnt welcome
Warm, quiet, easy to get to The room was ready ontime but as soon as we opened the door to drop our bags of, we were hit with a terrible smell. This at first was thought to be from the bathroom, but this looked clean, the smell was really bad the longer we were in the room. The cost of watching the tv was high £9.99 for one days veiwing of 2 extra channels, and a slow internet connection, this internet was via tv using a keyboard that was wirless.... This alone did not amount to 9.99 costs, the movies were included in this package, but the smell in the room did not permit us to stay in long enough to watch any films. Over all I was disapointed by the smell and facilities availabile were poor. price and location were good!
Reasonable value for money. Reasonably equipped room. See above.
Excellent location for shopping and leisure. Linen wasn't clean as it should be and I asked for clean pillowcases as we could smell the old pillows through the cases. Carpet needed a clean. Perhaps we were unfortunate to have been assigned a well used room.
Clean rooms with excellent ensuite bathroom. Very modern rooms. Chargeable internet access. Other hotels stayed at recently, have included free wi-fi access in the rooms.
it was close to lakeside shopping centre staff very rude
Staff excellent Restaurant menu, limited choice of "1970,s" food. Disappointing for a supposed 4star hotel
This is my third stay at this hotel it is well located for trips to London, Bluewater and Bexleyheath shopping centre. The rooms are clean, spacious and comfortable. I like the fridge in the room and ice making machine in the corridor so you can relax with a glass of wine in the room. Check out is fast and efficient and breakfast is good. No complaints
The staff were exremely helpful and cheerful. The breakfast facilities and food were of the highest order. Unable to turn off bathroom tap but contact with the main desk resulted in an immediate response and a satisfactory resolution. Did overhear French guests not being sure of the proceedure at the breakfast bar.
we had a pleasant stay the staff were friendly and polite and we would definitely stay there again. Powercut.
Room & service No drinking water,fruit etc., in a premier room
The room was very spacious,comfortable and clean! Everything was very good on the whole
Location & comfort
The room was very nice and bright and very clean. we all enjoyed the pool. The electric went off in the evening till 6 in the morning, I was pleased we went out for dinner but on return to the room it was in darkness and had to go straight to bed because you couldnt see anythink.
We stayed as I had arranged a surprise 95th Birthday Party for my Father. We found all members of staff to be most helpful and couldn't do enough to help us. The food was great on the evening of the party and the breakfast was wonderful. We has my son's wedding reception at the Bexleyheath Marriott enjoyed it so much we decided to do my Dad's partry there. Would reccomend it to others. No bad points.
Very clean and spacious room. Good quality food. Hotel was going through refurbishment - it was no problem but meant it was not as its very best. No instructions on arriving by train - I tried to walk to the hotel from the station - a serious mistake!
Staff were very polite and helpful. You recieved a warm welcome. The breakfast was excellent and the rooms comfortable and clean. There was a children's TV channel. The rooms were hot, but steps were being taken to address this.
Ease of access to M25. Unfriendly staff, unhelpful staff and generally not enough staff. Could have got the same overnight stay at similar Hotel across the way for half the price and might have got a smile thrown in for free.
Location, ease of acess
Excellent access to Motorway network Excessive noise from adjacent room.
quiet, clean, comfortable, good breakfast, friendly staff and a good price if you opt for a room with a view of the Dartford Bridge which we did, be aware that you will get some road noise - it wasnt enough to bother us but might be if you are a light sleeper - but it's worth the noise for the view.
Nice clean rooms, great location, very friendly staff (!!) Dinner, at the time only 2 staffmembers were available for the entire evening, and they had to do the whole process (cooking, serving, taking orders etc.) which took litteraly hours for us.
Only brief overnight stop on a long journey so really not able to comment Very warm
It was clean and reasonably priced Quilt was a bit small
The staff were very polite and the rooms were clean and comfortable. Charging silly money for in room WiFi is a long term grudge of mine with all chain hotels and the breakfast was appalling - only a few sausages and some bread as a warm option and no interest in providing anything else despite there being an hour of breakfast remaining.
The cooked part pf the breakfast was not freshly cooked that morning. Evening menue is too rigid.
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
it was good for the money. i didn't like the tiny bed
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
As expected in any Hilton all very good, ex room is big at last a big telly with lots of stations, lovely food and staff. Lack of pictures on the wall, bit drap with none. The taxi service (All Night) do not use very late and dirty
Being able to use the swimming pool That the evening menu or at the very least the price of the buffet dinner was not available until very late in the evening
Location, comfort breakfast price fitness facility pool spa steam sauna Nothing
Room/Bed very comfortable. Ideal location for shopping at Bluewater. Breakfast good and enjoyed pool facilities. All staff we meet were excellent. Dissappointed Wi-Fi was not free.
The breakfast was lovely, and the serving staff was excellent! Again, the woman at the reservations over the phone.
Greeted warmly by fab man on reception. The food at Dartford Hilton is over-priced considering quality. I have stayed several times and am always disappointed with room service, but there is nowhere within walking distance to eat elsewhere so always end up ordering something at hotel. Shame, because everything else there is always first class. X
the late check out is fantastic, the pool and steam rooms are a nice add on but in need of refurbishment i have stayed here three times and each time they have had no record of the booking or room has not been ready. compared to premier inn it is long and protracted
Room very spacious Breakfast expensive for what we got.
Good service, large room and good value. Good double glazing kept out the traffic noise. Hotel is a bit tired and faded. Really for overnight stops only.
Reception took care of error pleasantly First room allocated had one double bed, not 2 as confirmed on the booking
The hotel, staff and location were excellant the breakfast was really nice we came to the hotel for a wedding and everything about the hotel etc could not fault
Poor bar facility outside dining room.Too small, cold and characterless
friendly staff, beautiful property, professional but relaxed atmosphere
Had a fantastic massage, had a good dinner and attended a beautiful wedding A little isolated as i didn't have a car
very comfortable, easy to find, lots of space, quiet as a mouse. I'd give the food a miss. the staff are great and really attentive but whoever is in the kitchen needs to learn how to cook. One cremated meal arrived which looked like boil in the bag, just couldnt eat it. There were only a handful of people in the restaraunt now I knwo why.
Beautiful rooms and surrounding grounds. I had no problems at all with my room, but I did overhear people saying that if you have a room above the bar then you wont sleep. Gala's, disco's and Salsa evenings are noisy and stay on til late.
Location, layout , staff friendliness, caring
The hotel staff were very freindly N/A
Room was clean, tidy and to a very good standard Noise.... Had loud noise from functions on both nights dispite changing room.
we were having a drink in the bar and was told at midnight that we had to leave as the bar was being shut up.....we hadn't even finished our drinks!!!!!
nice and warm in the room, one night it was very noisy in the corridor..
Easy parking, comfortable bed clean room Prices of the meals are a bit high, also not always hot
Too bad the price did not include breakfast!
Efficient systems. Overall excellent value for money. Clean, all my needs were met. Staff level of English especially in the restaurant is not adequate. The bar area is too smoky to eat a bar snack and therefore I was forced into the restaurant. (Better air circulation and filtering?). Requirement to pay cash for dinner might be a ptoblem sometimes. Coffeee machine at breakfast not working
when i left the quality of the room wasn't to my liking and i didn't find the staff very friendly or helpful
friendly staff, willing to help, close to amenities
The cooked breakfast was the worst quality I have ever experienced and I'm not a complainer! Camponile better at Continental offering
was a great location by bluewater, clean and good value for money
Warm rooms, friendly staff It's a little out of the way, but this is reflected in the price, so is understandable.
It was a nice quality hotel, shower and bed very good!!!
Jason was very helpful, the rooms were spacious and clean. The bed was comfortable. We had a quiet room at the back of the annex, overlooking the car park, trees and squirrels. We thought the breakfasts were expensive so we chose to eat elsewhere.
Easy to find, staff very pleasant Room maybe a bit too warm, plus road noise problems
Nice hotel and good value for money not sure that its 5* nothing to complain about
Everything needed was there Expensive as breakfast was not included.
Staff were friendly and efficient
Excellent hotel, very relaxing and enjoyable atmosphere. Staff all very helpfl and pleasant. Resurant is superb had a really great family meal.
the room was quiet, comfortable,and clean, as the staff were very helpful, there was a lovely park up the street and there was a bus stop near to go to the train station.Good value for money The part of the hotel we stayed at was not adjacent to the hotel it was accross the road and you could not sit in a lounge and relax with a drink in the evening. The impression we got it had grounds around the hotel but it is onto a street and so are the adjacent rooms
Clean room, helpful staff Too hot in room, as we were on ground floor couldn't leave window open.
upgraded to suite
Although this was a brief overnight stay, we could see that the facilities, including the swimming pool, looked excellent. We thought the staff were extremely helpful and friendly, which is an important first impression.
cleanliness and very helpful and polite staff none
ease to get to from blue water shopping centre clealiness of the rooms lots of fly dirt in the bath and around the taps
The location Yes plenty. No hot water to shower in the morning. Reception and housekeeping didn't answer the telephone. Breakfast was pandemonium.
Staff very good, breakfast very good, an enjoyable stay Breakfast staff although very helpful and nice forgot napkins, then supplied tea with cup, saucer but no teaspoon. Supplied toast but no butter etc. Little things but slightly annoying having to keep asking for items.
the spa, the bar and the room service was lovely The cost of breakfast was automatically added to our bill. However they did remove it when we pointed out that we had not had breakfast
Good quality standards, friendly, efficient staff The 'Wifi' system to connect to the internet was not avialable in the rooms
Very comfortable bed! Room was excellent however the bathroom was looking very tired and would benefit from refurb.
Very good 3-star hotel for a decent price. Large free private car park. Close to the highway, so easy car access. Noise from the highway and the roundabout in front of the hotel is very limited when the windows are closed (airco in the room). The food and drinks in the restaurant / bar are very nice and not too expensive. The number of TV channels is very limited. Only BBC, ITV and a few others. No dedicated sports or news channels. In the weekend, breakfast is served from 08:00 hrs (late), on weekdays from 06:30 hrs.
great atmosphere created by friendly staff. bed was a bit hard
Room immaculate. Staff were excellent. Friendly and helpful. Would definitely recommend this hotel and will stay there again. None
Teh only thing I missed was fruit in the morning like an apple or banana but that might be me as I do not have a lot of time in the morning and I like to grab some fruit with me.
no early bird breakfast but it was sunday
booked a twin room but they said it was a double
Reception staff and the standard of the room for the money so close to London.
Location was excellent for the Lakeside Shopping Centre The staff were not very good, when paying in cash I was told that I needed ID as required by Secretary of State, absolute rubbish, that is just a Thurrock policy and believe me it was nice to suggest I may trash the room, hence the real reason.
Brilliant Hotel, Less than 5 mins away from Lakeside, where I was shopping for the weekend, was what we needed Room service that I had to go and collect.
Service was excellent - friendly, efficient staff. The bar menu is very good value and the food/ambience excellent. Room (luxury) was spacious with large, comfy bed, cafetiere coffee and a large bathroom, excellent shower. I got a bargain of £109 for this room which definitely influences the positive review. Soundproofing between rooms not the greatest but it is a converted house. Some noise from neighbouring rooms - a very boorish customer/s in the bar. To the staff's immense credit, they handled him well (he was harmless but drunk) and it was fine once he rejoined his party somewhere else in the hotel.
The gardens and Spa. The rooms were to a very high standard. Food expensive apart from breakfast which was reasonable.
Spa, rooms, lounge area all fantastic and the spa therapists were very good.
Friendly, helpful staff. Very comfortable rooms & well cooked & presented food. no
Excellent staff and very good breakfast. Too many noisy late night functions on weekend nights, no air conditioning, inaccurate bill at the end of stay and 2 nights in a room with an extractor fan on all night on the other side of the wall by the headboard!
excellent room bed to die for. only two things food & drinks way over priced. but a lovely place lots to see nice to walk around grounds are so pretty, gym needs a little updateing but still good. the staff was great. so yes a great place to stay
location food, over priced
everything the noisy people in the next room
Please write at least 15 words beautiful location in a very convenient location for my business meeting. Nothing too much trouble for the hotel staff and the room was lovely.
Staff were very helpful
Rooms clean and comfortable When I arrived at the hotel, there was no booking under my name. They didn't received any booking confirmation from active, but I did! I had wrote two emails at the hotel before my arrival to check the booking. The hotel received my emails (sent reading confirmation), but never answered me. I had the booking confirmation number and I had the print of the booking confirmation sent by active hotels! But people at the desk of the hotel didn't know anything about my booking. Finally I could have the rooms I needed (and the rooms were ok, clean and comfortable), but only because there were vacancies...
location to shopping centre. value for money
Location, price Tv Reception very poor, staff could not cope with the amount of guests at breakfast. Therfore standard of food, replacement/ replenishment of jams , milk etc was poor. Only bath towel available no had towel. No phone to call reception.
Check in/out very good,staff good room only satisfactory as hot water took a long time to come through,and when did,did not stay warm for long,causing problems with showering. Breakfast food very good,but was not in good supply and had to be asked for,and as it was only being kept warm,was very soon going cold as the plates to put it on were cold
Very Old fashioned
All the staff were very friendly and helpful, I particularly want to point out the night porter as I arrived very late both nights and was immediately identified by name and everything was ready for me
Carpets, furniture, shower curtain stained. Shower poor, grouting in bath poor. No freeview channels on tv
Easy to find, it's just off the m25. The Room was spacious and bright. Windows were of poor quality and you could not open or close them. Hot water supply was variable - sometimes there was ample the next second there was none. Make it difficult to have a shower.
Friendly staff at hotel, nice buffet breakfast, full english! Bathroom freezing, room cold even with 2 large radiators as the windows were very draughty and let all the heat out. Water not very hot and water pressure poor no bath plug and taps blocked so could only use the inadequate shower.would of been nice if bed was a bit larger just have small doubles.would go back in summer but not winter.
All was as described. The room had an odour of stale smoke although it was a non smoking room.
Very clean. Breakfast was lovely. We asked for a late check out, yet our key cards were cancelled, and housekeeping asked us if we were leaving. Two thin pillows, for two people is appalling for a 3 star hotel.
Great Stay, elegant surroundings, easy parking and great food. Bar prices are a bit too high at 3.50 for an expresso, same 3.50 for a single short.
it took 3 rooms before we got the type off room we had booked ,then there were no towels ,on asking for extra milk ,for theroom ,it was coming with a night porter butt never arrived ,the staff were just not switched on ,tables in the resturant were not cleared between courses
Location Looked shabby in places. Bar was expensive
Good Quality Self Service Breakfast Rooms in need a refurb starting to look tired
Noise from the corridor - the room was 160 and the door outside banged until about 3am. Also the restaurant was shut due to a function and we had to go back into Lakeside to eat.
Close to highway the price was too high. I paid 100 pound while all other guest paid 75 pound. The internet charge with 14 pound if a complete overcharge and did not work properly
We were going to Brands Hatch and this was the only one which had rooms and hence we booked and stayed! was not the best or safest looking hotel when you drove in, but everything was ok.....Breakfast was served in this nice classical looking space and it was nice. The rooms were decent in size and were clean. It has most things that we needed. But they gave us a twin bed room when we had asked for a double... but it was late so and we did not mind. Single towel when there were two of us. The Beds could have been better but fair enough.
Staff were really friendly and helpful. The food was excellent. The booking I made online for a family room (triple room) was not passed to Premier Inn as they had no knowledge of it and only had a reservation for a double room. Despite showing my printed reservation confirmation to them.
Warm wellcome ,very nice Hotel staff in All very satisfied Everything
easay access to motorways /town centre
The lady at check in was outstanding, welcoming and really friendly and told us (me and my teenage daughter) all we needed to know. No bad points at all
Everything as it should be. Room was overlooking main road.Poor nights sleep due to traffic and police cars.
Very polite attentive staff. Made a point to check we were ok after small child was sick in the dining area
Could not fault our stay at this Premier Inn None
Nice size room, clean facilities, friendly and helpful staff People smoking in rooms, incredibly noisey guests reurning to their room at 04.00 and then playing dance music and talking until 06.00!!