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Very friendly staff, good communication skills.
The room, the staff, the breakfast, the location, the free wifi, the parking. I thought it was overpriced by about 10 euros a night.
Wonderfully friendly reception and the suite (Ceridwen?) was huge and luxurious, with enormous balcony and sun-lounge as well as 3 other rooms.
Hotel staff were excellent - knowledgeable, helpful and friendly.
the setting was beautiful.You feel like you are staying in a Chateau. The rooms are large, nicely decorated and very clean. The breakfast was very good. It was all buffet (including coffee), but you can request espresso or cappucino..We really enjoyed our stay the staff are not very visible, (don't expect to be pampered) but we had everything we needed and were very satisfied with everything. If you arrive late you should call and they will make arrangements to leave the key for you.
The wonderful chef offered the wonderful beefsteak, and the waiter was very kindly, keep you family feeling deeply. They do them better for everyone!
Charming owners who are were very helpful and friendly. Also very well positioned for visits to the Haut Medoc. Also, for wine lovers, a good hotel retaurant with a good range of wines from Listrac. The hotel owners also introduced me to a good producer of local wine. Rooms need updating and are a bit spartan. Wifi really only works in the restaurant and not in the bedrooms.
Located in very small village Listrac, directly by the bus, main road, 10 minutes driving distance from Pauillac, 30 minutes driving from Bordeaux. Food prepared in hotel by the owner is fair, but definitely not a choice for 'foodie' person. Great place if you need a roof over your head near major Chateaux of Medoc. This place has rather family place then a professional hotel facility. The images of the hotel on their website are only accurate as far as inside. Their attempt to make an impression the hotel is located in the middle of wine country with vineyards is inaccurate. WiFi does not reach to some hotel rooms. Not a luxury hotel by any mean.
From the moment we walked in we were treated as long time friends. I had sent an email in advance to see if they offered hair dryers in each room. I received an email indicated they could make one available during my stay, and when we checked in they presented me with a hair dryer for my use during our stay. They didn't speak a lot of English, but I don't speak a lot of French, but we managed beautifully. The hotel/restaurant has been in the family for decades and during an absolutely fabulously gourmet dinner, our waitress/hostess, Fanny, who also checked us into our room. Was one of the children in the old time photo on the front of the menu. The room was small, but charming and clean. We loved our stay! No, there is nothing we didn't like about our stay. It was fantastic!
Good cuisine and good wine in the restaurant. I really enjoyed them. It was also good to have a bathtub in the room. The wall is so thin. Unfortunatelly there was a familly whose children made a noise until midnight and it bothered us very much. I woke up because of this noise!
Easy access and close to airport Gloomy room and smell of smoke
Reception staff were excellent and extremely helpful Bed was rather uncomfortable
Food for vegetarians could have been more imaginative
Everything spotlessly clean and the staff were very helpful and friendly. Difficult to find, needed more detailed directions.
Standard of accomodation for the cost.
good customer care at reception desk on 30 July- late check in standard of rooms could be better, messy area on the left from reception desk-dining room, this hotel is generally ok if you are looking for cheap stay@ airport
the room was clean and comfortable Not as near to the airport as expected, I was alone and would have liked more information about getting to the hotel.
Design of room. Room is too small, no furniture, even chairs and closet for clothes, just for sleeping. Breakfast for additional payment, no restaurant at hotel.
Proximity to the airport
Very modern and surprising budget hotel, good location when you are by car, otherwise forget it. Nothing really
Small but perfectly formed, very clean, modern and comfortable. Nice helpful staff. Great price, very close to airport and one 30-40min bus ride away from central Bordeaux.
Location to airport A pleasant garden and swimming pool were featured in the advert.this was not the case. The pool was closed and filthy. there was no garden . We felt misled and would not have stayed there if we knew these facilities did not exist. the hotel corridor outside our room was dirty.
Friendly staff, nice breakfast, swimming pool.
Staff very friendly and helpful. comfortable. close to the airport .
Convenient for airport, city and coast. Bus stop for city outside hotel. The food was much better than expected.
Quet room, good service, would stay again, liked the pool.
NOTHING ~ particularly as we were so abused by the desk clerks See above
near the airport not far from the city. bedroom size
Very convenient to the airport. Clean and comfortable. Good price. Very good restaurant (except the staff was not friendly). The staff could have been friendlier. They rarely smiled, and didn't seem to enjoy their work. The woman at the front desk the morning of our departure scolded my spouse when he mistakenly took a glass of orange juice from the table in the lobby, not knowing it was for people at a conference. There should have been a sign about that, and she should have been nicer about explaining that to him. She was rude. The waitresses in the restaurant weren't friendly either.
Good clean facilities Needs in room coffee/tea maker
The hotel complex is located among vast vineyards of Margaux, 2kms from Margaux village itself. Rooms are spacious and well-equipped, spa is very relaxing and the staff is extremely courteous and helpful
Having come from the Chateau Mirambeau, which is a fabulous property, with wonderful rooms, a dedicated, highly trained, helpful staff, with impeccable attention to fine details, I was disappointed with the Relaix Margaux. The room appoints were not up to the clas of the hotel. The bed was too soft, with old blankets instead of a duvet. The Internet did not work for the first night there. My initial encounter with the staff was less than positive, although their helpfulness improved during the stay. The grounds are nice, and I enjoyed many things at the property; but I expected much more. The health club did not open until 9:00 a.m. The hallway lights did not go on timely. The hot water in the sink was not hot enough.
I liked the size of the room and its tea making facility. I was very disappointed to learn that I had to pay 30 euros each time I wished to use the gym facility.(When I am staying in a hotel, I expect to be able to have free use of the fitness room.) Only the Brasserie restaurant was open (the gastronomic 'L'Isle Vincent' was closed for winter) and my husband and I were the only guests for most of our meal. (One other couple arrived as we were leaving.) Despite this, service was poor(we were left sitting at our table for too long after arrival so I had to go and ask for drinks and for our order to be taken!) The meal was very disappointing...overcooked expensive escalope de foie gras starter and equally overcooked red mullet fillets! I also found the reception unforthcoming and unhelpful.
Friendliness,excellent food abd comfort and suitability for my wife who uses awheelchair
The staff was really extremely helpful, very polite and friendly. There was no soups or salads on the hotel menu...In either of the 2 restaurants...
location was the main thing for us as we were cycling. Comfortable stay and we were well rested afterwards. Spacious room
Lovely hotel and golf course - gorgeous robes and slippers in the room - convenient for seeing the chateaus of Margaux
Perfect location for a few days in the Medoc. Very friendly staff and excellent food. Well maintained both inside and outside.
There was an extra charge for everything including internet usage! The restaurant which was open during our stay only offered a la carte dining and was quite expensive for a very informal setting.
It was beautifully situated, quiet and the staff were excellent. Not really designed for young children, though the staff go out of their way to try to help, and no place to really walk around the beautiful grounds.
Help from Receptionist on Sunday pm to provide cold meal
Location - perfect for our overnight stay between Holland and Portugal, food was excellent, classic room was very comfortable and had everything you could wish for. staff are lovely people - they aim to make your stay as pleasurable as possible, we would certainly stay here again.
Stayed at this hotel on previous occasions and once again we were not disappointed. Very pleasant staff and good service. Very good buffet in restaurant. Hotel very convenient for overnight stay.
Good restaurant - friendly and efficent staff
Proximity to airport, friendliness of staff Restaurant was not open on Sunday
We arrived later in the evening and the staff member on duty was prepared with our reservation so that check in took seconds. Additionally he got the extra bed for our youngest to our room within 10 minutes. The room was more than adequate for our family of 5.
Hotel equally suitable for business or leisure
Everything...we have stayed at a lot of hotels 2/3 stars !!!!! UK-Far East. This is the best hotel that we have ever used. The receptionist that was on from the after noon till late was fantastic. As you can see we were over whelmed as the staff and management seem to have got it right.
The hotel had a pool which suited our young daughter and the menu did allow for children. The meals We thought that the price of food and drink was very expenisinve. It made the cost of a reasonably inexpenisve hotel very expensive. Eating a basic meal for 2 adults and 1 child over two nights was over 100 euros (excluding drinks). Although I would recommend the hotel overall I would warm that the cost of food and drink is high.
Pool open 24 hours, had it to ourselves. Grounds kept very nice. Rooms spacious & lovely. A real bargain at 65 euros. No signs to help us find from the airport.
good location, service oriented staff (in france!) rooms are to basic, eps bathroom
It is close to the Bordeaux airport but gets little aircraft noise. Room ventilation system was broken. Bed was lumpy and uncomfortable. I will try a different hotel next time
the rooms were spacious and comfortable and the showers were excellent. access for disabled users was good, bar food was poor - not enough selection and poor quality
Air conditioning works well. Bed comfortable, I but recommed booking an extra bed and not sleeping on the sofa in the room, if travelling with child. Room quiet and quite spacious. Bathtub and little pentry also good The pool is practically on the parking lot.
The bed and especially the sheets were wonderful.
The staff at the breakfast room are really helpful and friendly. However the staff in the reception are not that helpful. The facilities in the room are not great (e.g. only 1 set of tower was provided although we have booked a double room for 2 persons)
Convenient to the airport for early morning flight. Good services, friendly staff, comfortable bed!
Very convenient for the airport, comfortable rooms and shuttle service to the airport
super room! great location. quiet!!!
Roomservice was reasoneble and effective. Had to take taxi to go anywhere and this was costly. If you travel by plane and plan to stay in the area location is excellent though. Smaller pool than expected.
clean comfortable rooms. short stay so unable to comment further unable to watch a rugby match in the bar, yet able to watch in our room
Staff at reception very helpful, could check in at 9:30 already, help with plane booking appreciated. Bus stop (liane 1) directly in front of hotel, good connection to airport and town there is free WiFi, but it is rather clumsy to use (not the fault of the hotel but of the company providing the service
Lunch in the restaurant - excellent food & service. Paucity of airport shuttle services at the weekend. The furnishing of the bedroom was poorly designed - no drawers & no writing surfaces.
breakfast is served from 5 o´clck in the morning,There is a shuttle service from the airport The desk in the room was not so big, if you want to work.There is only one el contact, when you want to connect both PC and a printer
The reception staff were extremely friendly and helpful. Our request for a taxi for 0500hr was dealt with immediately. And there was coffee available before 0500hr. That the restaurant was not open, and we had to seek out another place to eat, and what we really wanted was something on site so we could just eat and get to sleep early , because we had an early flight out. It would be great if there was a room that had 2 double beds, instead of the 2 single beds. We are used to having bigger beds.
Efficient staff, well organised hotel, v g dinner menue, excellent breakfrast w healthy choices, excellent info about Bordeaux and the region. Single glazed windows in the non-renovated area - a bit noisy, but we were given the choice to change room to double glazed if we had wanted.
Proximity to airport and nicer than other chain hotels. I do not recall anything saying that the restaurant was closed on Sunday.
Location and staff. Room was very small and nothing like the photos at the web site.
Atmosphere cheerful and friendly. Staff very helpful. Because my flight out was late afternoon I had to eat in your hotel having no transport of my own. I had an evening light meal and lunch the following day, both of which were barely edible and overpriced, fruit at breakfast either overripe or not ripe enough to eat, for this reason I would not stay in this hotel again.
Modern clean rooms, friendly staff. The AC was warm in both rooms we stayed in. I had to open the window to get fresh air. Rooms too small, the pictures in the site are decieving.
The hotel was good value and offered an excellent dinner. We would use the hotel again if we were near the city. Internet slow and unreliable. Nothing hot at breakfast
Great design and decor in rooms, very comfortable rooms, free wi-fi, nice staff, excellent location near airport, good for a stopover or to visit the area. The restaurant might serve the worst food in France!! Very bad quality, and expensive. Restaurant not open at night for dinner, but there are better choices nearby within a 5 min drive.
Courteous and helpful staff, good bed and close to main highway, with secured parking Breakfast cost was prohibitive
Clean, nice rooms. Location on industrial estate. Bar terribly expensive - 6 euro for a small fresh orange!!! Staff at reception not that friendly.
staff were really helpful and the hotel is brand new, clean and pleasant to stay in location is off putting, but it did not matter once we stayed there
Enjoyed a fabulous meal at Leons because the hotel had no catering! see above
very attantive personel and the hotel is a new and there for nice and clean hotel.
Very convenient, on main autoroute system with easy access (including tram) into Bordeaux. Good breakfast if you're not too late, and very comfortable roooms and beds.
efficient helpful staff
the modern room, the cleanness and the proximity of Bordeaux!
The place is nice for business people who need a confortable place when they finish their work Poor breakfast
Room & hotel facilities were good Restaurant offered a good menu but the quality of the food was poor and served lukewarm. Location was isolated with no alternative local restaurants.
I would not stay at this Hotel again. There is nothing to commend it. Uncomfotable bed, broken shower, lack of amenities.
Fully-independent studios Staff very nice and available to help / provide informations Additional parking places
The fact that you could park the car was probably only the best thing I could say Cramped rooms..uncomfortable beds..drinks machine not working..basic facilities/decor to rooms...carpet worn...shower poor...bath dirty...no 24 hours staff..
proximity to airport was excellent. lack of restaurant and bar facilities on site. the setting was por - in the middle of an industrial estate.
There is no procedure for using of the Internet. We have paid and could not use the Internet. The IT team of the hotel should establish a procedure for users with MS IE and Linux operating systems to easily connect to the Interenet.
air conditioning would be a good idea
Clean functional near the airport reasonable price Empty, rather desolate at night no cofee etc available. no cafes or other life nearbye
We only stayed one night and the location was an ideal stopover for the airport.
Proximity to airport and ease of parking
Hotel was very clean and modern. Staff was also very helpful. The hotel is very close to Bordeaux airport, which was a plus, since we had an early morning flight.
the beds were excellent, the room was nicely decorated, and it was very clean, it was relatively quiet, considering the fact it is situated very near the airport the staff at the front office is not very well trained and, except for a Senegalese girl, names Astou, they were all incompetent, when asking questions they never knew the answers... faxex would arrive and they would not warn us about it.
Superb attentive service, clean comfortable room, delicious food, easy airport access location. Highly recommend. I did not see a gift or sundry shop on location.
Room service for evening meal very good although limited choice. It needs to move into the 21st Century in terms of its menus, snack availability, breakfast selection etc.
the room was very clean this hotel has the worst bar staff i have ever seen in a hotel i arrived around 20.30 checked in then went to the bar sat for 10 min before getting served then the barman disappeared again then 3 gents came in and waited about 15min one even went behind the bar and tried to pour a beer himself they even called reception then finally the same barman came back served the 3 gents and before i could say beer please he disappeared i waited 5 min then went to my room thirsty
I liked the distance to the airport. Heated pool was not heated.
flexibility of staff.
Nearness to the airport. Friendly approach to dog. Helpfulness of desk staff. Lack of adequate road signs for the merinac airport. Much confusion there being three Merinacs
English speaking front desk staff. The shuttle driver should not park in the lane with high concrete barriers that guests can trip over in the early morning when going to the airport for early morning flight. My wife did and is not happy about it.
room was very nice we stayed at this hotel even though it was more expensive than most because we had an early flight the following day and there was an airport shuttle service, however this did not start early enough and we had to get a taxi. We were not informed of shuttle timetable at the time of our booking.
The noise of the air conditioning system and finding the place
Close to airport - good for a one night stopover - probably not for longer Service was a little slow
It was clean, quiet, nicely designed, and very close to the Aeroport. We arrived quite late, and wanted to get to sleep. But I was given the wrong room (it was already occupied by someone), and then had to wait for the clerk to bring me a new key. Also, the staff did not explain the security system for entering/leaving the parking area, or for how to enter the back door of the hotel. The staff just wasn't very helpful at all.
I liked the idea that they have a free shuttle bus. I just called the hotel and the bus came to pick us up. not really.
Decent clean hotel, conveniently located near the airport, but not noisy at all
Clean efficient friendly welcoming and cozy feeling You might like to put the ph number of the shuttle service on the reservation when arriving at the airport it is not all that clear
We stayed at this hotel for one night en route to a camp site on the coast. For the little time we spent there, we found everything about the hotel excellent, and would stay there again if in the area.
location terms & condition not clear enough
Ground carpets, cleanness of ground layer WC / its smell
Near to airport
near ring road good service helpfull staff very good simple french food reasonable prices
Close to the highway and airport. A restaurant on site with a nice menu for a decent price. Pool for the kids.
Very convenient to Bordeaux Airport - only 15 minute cycle ride. The bath was too small!