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Location and views of lake are amazing. Would have like to have a menu available in English.
The view over the lake in the morning was lovely. The checkin procedure was chaotic. The hotel do not reserve tables in their restaurant for guests and they get very busy - call to reserve if you intend to eat. Room was very basic, bathroom (showerroom v. small). Staff all had something better to do than attend to us.
Could use a fan or a/c unit in rooms during the summer months! Breakfast was a bit weak, thought it would be better.
beautiful view of lac gruyeres no sheets on the bed just a feather bed comforter
View (from lakeside room - with balcony) - fantastic. Food excellent. Staff could not have been more helpful. On edge of Alps - very convenient for touring. Room comfortable, but not luxurious for price. No iron, tea making facilities, CD/DVD as one would expect at this price. But WiFi free
The location is amazing, one of the most beautiful landscapes I have ever seen in my life - near the lake of Gruyeres and surrounded by the Swiss mountains. Get a room with the view to the lake to fully enjoy it, it costs 20 CHF more, but is worth. At about 7km from Gruyeres it's a good place for trips in the area. We stayed two nights, the first one we ate at the 'restaurant gastronomique' which was excellent, the second evening at the brasserie which was also very good. There is a difference between the location and restaurants which fully justify the price and the rest. The rooms are equipped at the basic level, and the furniture is not very new. There is no elevator, so you need to carry your luggage at the first floor. Breakfast is quite basic (not a buffet) in contrast with the dinner.
Nice location, good restaurant, poor prişce quality for the hotel room. Hotel service was friendly Such location, view and food deserves a better quality hotel room
The view from the lake view rooms is wonderful. The rooms, although simple and old fashioned, they are very clean and the beds are comfortable. The gourmet restaurant was superb. The rooms need updating really. Breakfast could have more fresh products like fruit and yoghurt
Friendly personal with every time extra service possible, great breakfast and dinner !
This hotel had beautiful views overlooking the Lac du Gruyere with vistas of mountains. The food was excellent, and the staff most accomodaing, even the the extent of serving us breakfast half an hour early (so we could make our flight out of Geneva). Some initial language difficulties (French) were soon overcome. Highly recommended
French-only speaking staff in the breakfast restaurant
the comfortable, homey atmosphere
location in the center of the city nois in the hotel
Breakfast was too expensive compared to what you got.
The sound and smoke permeated the rooms making it very uncomfortable and noisy.
Near the train station Price of and content of breakfast
Kind receptionists Yes; When booking I was under the impression that this was a fairly luxurious hotel with good facilities including a swimming pool, but on rechecking the website I could not find this information. The reception was miniscule, no lift, the hotel name was hotel des Alpes, , chamber maid noisily started cleaning rooms at 8h00 am ,very poor soundproofing, no views, small tv , no bath, toilet roll holder down by radiator,
It was a bed after a long day. The description on the site was a lot better than what the hotel actually was.
Its location very cloe to the station and the center The breakfast. The service and the food provided
Very helpful and pleasant staff, great facilities and very clean.
Comfortable, spacious, clean & pleasant. Very little!
Friendly atmosphere, No
bien au centre
Very friendly and helpful staff with nice extras in the room of a personalised welcome letter, sweets and gift. Located in a lovely historic town. The road was noisy as well as the hotel lift during the night.
Very nice personel, quite cheap compared to other hotels in the region, not far from village centre
excellent value for money. The room was large and comfortable. The meals were excellent. The reception area was unattended and there was no bell to ring to or notice to tell you to go to the bar for service. The reception area was small and dark so gave a bad first impression of an otherwise very good hotel.
no complication, kind, friendly with pets
It is located in the heart of the village and near by several restaurants, supermarket and bars. The hotel was run by one or two staffs at a time to perform there works at the reception counter and restaurant so they have to go back and forth between two places which caused some delay in checking out
Everyone is so kind, room very clean, large and confortable. Restaurant is modern and brandly renewed. Food was excellent, real thai food made by a thai cook. Service is excellent. Family welcomed.
convenient, staff was friendly, breakfast buffet was nice very warm in rooms-and room location was loud
Very clean and a lovely welcome from the staff and owners - good breakfast and great for kids
This is a nice cozy hotel in good location, just a short drive from Gruyeres Castle or Bulle. The room is quite spacious and clean. Small surprises, like candys and some sewing utensils in small baskets. Nice simple Breakfast and attentive services. We enjoyed our rather short stay very much.
The stuff was very friendly and would go an extra mile to help the guests
Attractive, cozy, up-to-date, with good service None really. In top floor rooms the ceiling beams present a number of hazards that require you to be careful in moving around!
Very nice room. Hotel staff were very nice and helpful.