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The staff were very friendly and helpful when asked for assistance. Restaurant food was high quality with a good selection.
The standard of service was of the highest level. Made to feel a valued guest.
I enjoy your swimming pool very much - one of the best around. I phoned reception many times on the Friday evening to request a taxi but your colleagues did not answer and so I was late for my appointment. The following morning I again phoned reception and again they did not answer.
My friends and I stayed at Hilton Maidstone as it is half way between our homes. It suited our needs perfectly and was very comfortable. It was close enough to town to leave our cars there and get a cab into town. Staff were very friendly and helpful.
Nice Room! Nothing at all. Great hotel.
The food in the restaurant was excellent, unfortunately, they cannot cope when the hotel is full, so unless you go early, you will have to queue. The reception staff, are poor, our rooms were not available until 4.30, and sadly that was after a lot of complaining.
friendly helpful staff. had deluxe room which exceeded expectations. buffet breakfast could've been better; not very hot, rubbery eggs,hard croissants and had to ask for more hot water for teapot as only enough for 1 and a half cups between us.
Excellent service and facilities None
Great quality alround None at all
The stay was good until 9am, no water, therefore could not shower. After breakfast there was no toilet facilities, that was horrendous because all toilets were blocked by then. The hygeine was nil. I would expect some compensation for this depolrable inconvenience.
The friendly staff, cleanliness of rooms and the variety of foods.
I was very impressed with the help I received as I am blind and found staff extrememly helpfull I found that my room card had not been programed properly and I accidentally was able to open somebody elses room as well as mine
We did not find this the usual standard of Marriott Hotels. Restaurant for dinner is not recommended.
we stayed there to attend a family wedding, - immaculate room only thing was going into breakfast at 9.30 we felt the staff were not too interested and rushing to get the room ready for lunch
The whole experiance was very good The only bad ponit was that 2 or 3 things on the late menu where not avalible
Evening meal was nice but very expensive! The hotel booking was a joke, room was not what we booked, moved rooms, they couldnt find our luggage, spa pool was not working, breakfast choice was very limited, they took our breakfast plates from under our noses at exactly 11am when breakfast finished, we had to ask for our plates back. When we checked out they added items to our bill that we had not had from the minibar, even after I told them exactly what we had. The long weekend was like a prison sentence
The room was quite small but adequate with the beds very comfortable and all fittings ,bathroom etc. up to normal Marriot standards.Restaurant food and service was very good.
the whole stay was really fanstatic and relaxing, the staff was all very nice only one prob booked breakfast through this site and it wasnt forwarded to the hotel but as soon as i showed my copy of booking they allowed it, but it was this site that hadnt told them
Well set out - rooms are comfortable - easy parking Internet didnt work - aircon unit in room was broken - check out took an age (one staff member only on reception)
Stayed overnight as we had a Party near by to attend The air con was broken in one of our rooms on the hotest day and we were given a fan
the evening meal was excellant value for money and restaurant staff very nice reception staff a bit offhand
The restaurant and leisure facilities
Room was clean and comfortable, staff were polite and helpful, bar meal selection was more than ample and well presented, all in all a pleasant stay
a very pleasant stay- made a working weekend much more enjoyable.we made use of the pool -wonderful. would have liked pool to be open earlier on saturday!
gym and pool excellent restaurant service, no pay movies
hotel was well looked after, rooms and beds very comfortable. Excellent facilities. Will stay in the hotel again. Excellent value for money.
Staff, location, ease of use, quick check-in &out. Shampoo/body wash in shower. Bit basic for a 4* hotel , bathroom floor could have been cleaner.
Food in the restaurant was excellent
It's conveniently placed with plenty of parking and easy access. The restaurant is pleasant enough. The cost of food, 10.95 for a burger and 3.40 for chips is a bit excessive.
Starbucks Not overly impressed, have stayed in better hotels for the price, Towels could do with being replaced
the price was very god for the room the room was cold they said there was problems with the heating but no heat at night when working in the room
The young girl and the kitchen staff were very helpfull and are to be commended.
It was more like an educational establishment than a hotel. In the bar, men were sitting around at tables with drinks, and working with lap top comuters. One bloke was on his mobile phone all through breakfast.
Very fresh and nice room. Very hard to find the hotel (in the middle of a University area) Feeling of beeing in the middle of a conference during breakfast. Breakfast was ok but not perfect.
quiet late breakfast
Clean, modern and comfortable room - great shower. Not really a conventional hotel - a conference centre. Dining room lacking in ambience.
The room was very comfortable with a contemporary feel. Oakwood House does not have the atmosphere of a 'Hotel'. It is essentially a conference centre with very good accomodation.
everything was fine /clean and tidy
The room was very nice. The food was not great, only 3 main meals on the menu.
Lovely looking hotel from the outside and in a peaceful location. Rooms were clean. Breakfast was tasty. Staff seemed mostly miserable and only begrudgingly helpful, except for one member of the housekeeping team, who was exceptionally friendly, helpful and polite. For example, there was no explanation at check-in of the breakfast arrangements, and upon calling to find out and making my way to the sparsely populated dining area, not one member of staff approached me to offer me a table, drink or mention that it was a buffet service. Great customer service, guys. The bedroom was lovely at first sight, if cheaply equipped, but the double bed was a couple of bolted together singles and consequently had an uncomfortable solid ridge down the middle, the frankenstein-esque beds also creaked like they were going to fall apart at any second which really limited the athleticism of our sexual escapades. The walls were paper thin, which meant that our German neighbours (we could hear them talking) in the adjoining room probably got very little sleep between the creaking of our siamese-twin beds and the fact that my girlfriend snores like a dying walrus. Oh, and the room was also loving placed right underneath a spotlight which was mostly unpleasant, except for the fact it made me feel like I had finally made my West End debut... All night. Seriously, if you want to stay somewhere in the £70-£90 bracket go to a nice B&B or a Travelodge, rather than risk disappointment in Oakwood House.
Very good value for money could be difficult to find, due to its location
It is located right next to Leeds Castle, which is why we stayed there. It's a bit out of date and unloved. It could be better with some upgrading and cleaning up. 4 Stars? Only on paper!
Rooms nice but a little on the small side for the money. Room clean. Breakfast good. Very hot heating! Shower curtain had been doubled up and was going mouldy / smelly inside it.
The room was of an excellent standard and the staff were very friendly and helpful.
Excellent tv / internet An improvement would be air conditioning
staff very good Hotel being revamped but is very jaded
There isn't anything I can really say... Din't have WI-FI in the room.
The grounds were nice. The food and drinks were way overpriced, and on the first day the bar had run out of Rose and Vodka!
,nice leisure facilities, lovely setting and grounds distance from lift to room ,
Friendliness of staff Poor quality of the function food especially the main course
Whilst typical of so many modern hotels, this one has some helpful and friendly staff and it is in a convenient and pleasant location. The hotel only offers double rooms suitable for disabled guests - I would have preferred a twin room.
friendly staff, good food at reasonable prices, real ales. rooms were very hot, so, some better form of air conditioning would be good, secure parking as we were on motorbikes.
The quiet. The helpfulness of the waitress at breakfast. No answer to phone calls. No night porter.
Situation good. It was a very busy pub not a hotel. Restaurant quality and selection fair. Reception desk was anyone one could get hold of behind the bar which was heaving!!!
The bedrooms were comfortable and the decor had an interesting nautical theme. Don't be put off by the look of the exterior; it's much nicer inside. The lighting in the bedroom was very dim and the room was cold. Breakfast service was slow on the Sunday morning.
Location Could not get a drink 10.15pm 30th Dec? (Towels up)? No food New Years day (Breakfast) although guests were staying at the Hotel! No-one told. Limited food bar area. Very noisy rooms. Pets allowed to stay in rooms although told Pets not allowed. Carpets very dirty. Guests rooms wall very thin. Could hear everything through walls? Next doors toilet backed onto our Bedhead? The lady may as well have been in the same room, very embarressing. Hotel very tired and needs a total revamp. Given its location (on marina) Sheperd & Neame needs to splash the cash!! and soon.
Friendly, helpful staff. Offered smoking room but now have none.
location , location , location
It was very close to local amenities and staff and hotel were very good As it was New Year Weekend both fish dishes on menu were not available on both nights we dined there. As a non meat eater this left me with limited choice
The location, friendly staff, being above the pub, the breakfast, design of room, view from room and restaurant,ease of booking online, checking in and out.
Overall stay was very good and all the staff were very helpful and friendly. We had no blind up in the bathroom and mentioned it to one of the staff in the bar in the evening and it was dealt with the following day. Very good location for visiting family in Chatham and local amenities.
We were warmly greeted and directed to our room, which was down an extremely steep slope. The room was clean,comfortable and modern although, very dimly lit.The sheets were a dull cream in colour, which tended to make them look grubby white. The bathroom was modern and generally clean apart from under the rim of the toilet. a nice touch was a cafetiere with ground coffee amongst the usual hot drink facilities. The restaurant was definitely gourmet with a wide selection of starters,mains & desserts accompanied by a good choice of wines.We enjoyed two fantastic evening meals. Breakfast was delicious:fresh fruit salad,cereals,yoghurts,toast and a full English. Staff were most accommodating & very friendly. The slope down to the rooms was hazardous. a ground frost made it quite icy in parts.WINTER Would be lethal! On the first two nights the food was outstanding although on our last night my steak was cold. I sent it back with minimal fuss. However, by the time it was returned to me, my partner had finished her meal. The steak was hot, but could no longer be described as "medium" and the accompanying asparagus & dauphinoise potatoes were dried out and I left most ot this meal. I am easily embarrassed & did not want to make a fuss, but did question why it was still on the bill. I was given £6.50 reduction, but still charged £13.50 for the main meal I did not eat- this spoilt our last night & I felt that I had been overcharged.
Food was excellent & reasonably priced & rooms were clean, tidy & homely Thought the mattress in my room was quite hard & unforgiving but apart from that enjoyed the stay
We both loved the fact it was secluded and as we got to the room the rooms themselves we can only descibe as being like attached Bungalows and as we went in the design of the room was spot on all the facilities you need but at the same time nice and spacious.The staff in the restuarant and the Hotel reception were very friendly welcoming and attentive.All in all the night from start to finish was superb. Nothing at all staff and the Inn alike were faultless
The personal interest shown to us- great great - we've stayed before and, will book again (directly) and, recommned it to our friends. For me only one thing, no smoking enclosure. So, brrrr cold for a girl from South Africa!
The restaurant was excellent! Will visit again.
Good rural setting. Generous car parking
excellent accomodation, food superb, excellent sevice
Friendly and very helpful people. food good at a fair rate.
comfortable and quite.
The friendliness of the staff and the quality of the food the hot breakfast came before we had finished our cereal
the room and reception the evening meal
Convenient location for travel to business meeting next day
The restaurant was beautiful and the food excellent The staff in the restaurant did not understand our order and confused yhe meal twice!
The room was very small and basic, and in need of refurbishment
convenient access, good car parking hunt for reception staff for 08h00 checkout on Sunday morning
Nice hotel in general Bathroom very poor, flooring had chips and dirty, requires decorating!! Bed only a double and very hard
The room is very good for a price and the staff is very kind. Hotel parking lot is very huge so it is alway possilbe to park the car any time of year. The hotel restaurant is very bad. One night I ordered my food in restaurant on ground floor, the bar people made our food because there isn't chef.
Comfortable, clean, spacious room, decent breakfast...excellent value for money.
Clean and comfortable room. Adequate amount of clean towels every day. Approachable and friendly staff. There wasn't anything I didn't like.
Nothing Tv stopped working, told us that an engineer would arrive on Monday, little point as we left on Sunday. No exchange arranged. Long narrow hole in Bathroom floor by bath. Very dated.
Sheets and blankets! Duvets would be much more comfortable
The food was excellent and the staff very friendly and polite. The picture quality on the television was appalling on virtually all channels, otherwise my stay was very pleasant and most enjoyable.
Dining was good and we were well served by the staff who were very attentive. Breakfast was very good also The hotel was cold and my room was very cold being on the top floor. `it was near the lifts which was helpful.
The whole experience - the room was very comfortable; the staff were really helpful and friendly; the breakfast was excellent. We also had the Sunday lunch carvery which was really good, and excellent value. My parents complained that they were disturbed by loud music from a wedding party, but since this finished at 11pm they were able to get to sleep reasonably early.
Lovely hotel radiator in room did not work
the room service was amazing, food presented better tuen in restaurant massages not very good as just seemed to be rubing in the oils! long service wait in restaurant
Staff were excellent food good and happy to prepare food not on menu All room sground floor, impossible to switch heater off not possible to leave room open all night
Good service & excellent breakfast Food was a bit strange in the evening - (cucumber jelly??)
Staff were well trained and keen to oblige. They willingly moved me to another room when I mentioned to them that the corridor outside the non smoking room room smelled strongly of smoke. This was meant to be a non smiking hotel. Breakasts were good. Parking was plentiful. Corridors occasionally smelled of smoke although this was a non smoking hotel. More reinforcement needed to ensure no-one smokes in the hotel at all.
Food Main car park full because of wedding party so had to use overflow car park down road. Room smelled of drains. Bed could have been more comfortable. Because of wedding party dining room very noisy at breakfast, also not asked if we wanted more coffee/tea/toast. We did not see our waitress after serving breakfast.
Staff were great. Friendly astmosphere. Breakfast was also good with a choice of full english or continental (weekend menu). Rooms were unique and spacious. It was good to find a full sized kettle for use in the room which would be great for families. During my stay the windows were not clean on the outside but obvious this did not affect the quality of my stay but just the quality of my view.
On arrival there was a problem with the booking, I'm unsure whether the hotel had only received my details from you or had not received any details, but this problem was dealt with swiftly and courtiously. Access to the swimming pool was good. Breakfast was reasonable with good space between tables and no feeling that we were being rushed to finish our meal. The absence of double glazing in our room meant that we could hear the traffic on the main road outside at all times.
We stayed one night. Check in was straightforward and the room more than suitable for our purpose (visiting faimily near by)
arrived at 3.45 pm, room was not ready had to wait until 4.15. hence missed the wedding
really helpful staff ,i will return and recommend you.
the room was very comfortable and clean and the staff were great. facilities very good. some noise form a disco but nothing to heavy
The leisure facilities: Gym, swimming pool, jacuzzi, sauna and steam room and the breakfast I suggest each toilet room has WC brush and air freshner
Staff were pleasant and smiley, room very clean and comfortable. Food excellent.
pool breakfast - no orange juice even when asked. Breakfast very very dry as it was left sitting around on the hotplates for a long time
i like the sauna and pool nothing
Nice, spacious, relatively luxurious bed and breakfast Very nice restaurant Nice location, in the middle of rural Kent though still 20-25 minutes from Maidstone Not really geared for business travellers. Breakfast is after 0930! You are offered continental breakfast in your room if you have to leave before 0930. Not easy to find, especially late at night, when my mobile sat nav stopped working as there was no reception and there was no single soul awake to ask for instructions. I suggested to the owner to alert future customers at time of confirmation of booking, with emphatic fonts e.g. capitals or bold that this may be the case, so to make alternative preparations e.g. print the map or download off line map. Do not take me wrong, overall it is a nice B&B with some very fancy rooms. Very nice for a romantic weekend/getaway!
The little extras eg. The weather forecast left when the bed was turned back. the newspaper left in a bag that said good morning. The age related parts of the building eg. the staircase Not easy to get around for disabled
made to feel very welcome everyone was very friendly and extremely helpful. very relaxing.
Friendly staff, excellent food
The staff were obviously used to fussy people they were so atentive and polite. the whole location and setting the stly and decore wse fabulous and the food both cream tea bar menu and breakfast was fab to. not to pretenious just fab.
The setting was beautiful
Very nice setting Could do with a few more signs from the main road and at junctions after Lenham
The location and the grounds. The room was extremely warm (no heating on) and looked to be a single, instead of a double room.
The quality of the room service food in the evening.
The food was superb, the views wonderful and the hotel itself interesting. Thought food was overpriced and disappointed to find no brandy stocked in the bar.
Nice friendly welcome, lovely clean room, very big comfortable bed. Pub attached excellent food,good value. Bathroom good size but was a bit tired and need a bit of maintenance.
Excellent stay and lived up to their advertisements. would definitely stay again. The room was clean and fresh and the all you can eat breakfast was fantastic. The staff were friendly and very helpful Nothing at all it was agreat place to stay
Good location when I noticed overcharge this was refunded promptly and apology given overcharge which I notice when we left Young girl on check in appeared to have very little knowledge of the system and had to ring the manager when there was a problem with the reservation. Although I had a copy of the booking form stating breakfast was included, she still asked if I wanted to pay for breakfast. The "system" froze and she said she contact me if any further information was needed. I had no contact. The following morning I asked for my receipt which was ready at the front desk and notice I had been charged twice for breakfast I.E. 2 people staying and 4 breakfasts.
Excellent cleanliness of room good check in excellent staff Tv is a night mare to work whrn trying to get sky very anoying Bathroom needs a refurb Attached rest in bad repair
Being met with a very friendly receptionist with a lovely smile and happy disposition. The room was comfortable, the beds were comfortable and above all else it was lovely and quiet.The restaurant staff were equally as friendly, and the food was well cooked and thoroughly enjoyable and good value for the price.
peace and quiet and very friendly staff,breakfast very good no
Convenient out of town location, friendly and helpful staff, cleanliness of room Very old television and very poor television reception, noisy extractor fan in bathroom
Very good price and the location suited us perfectly for a local stay for a friend's party.
Comfortable beds, warm, clean bathroom and price under 40 pounds. Television very poor, picture disappeared after a few minutes. Wanted to stay a second night but when requesting the room, was told price was 62 pounds - far too expensive for pensioners and in a so-called budget-priced establishment. So we went elsewhere in Kent
Check in guy could not get it support when we checked in at 9.30 pm - the price we paid was different to that on his computer and he did not know how to deal with this. He was frazzled by the computer but very polite to me about it. Also I had to answer all the questions which I had answered online in my original booking again - that was slightly annoying - would have been worse if I had been any more tired.
yes only 2 tea bags and 2 milks in the room when asked for a few more it was declined.
It was convenient for our needs and the fact that there was somewhere to eat nearby made it more so
Room was comfortable and warm without being overstuffy Carpark was icebound
The location was lovely alongside the river. The dining area though vast was very efficient and service fine. Staff very helpful in both reception adn restaurant. ONly one night stay so no more to add. The bed was too soft!! Rolled into the middle but not a major problem - just noticeable following 2 excellent nights in the Premier Eastbourne wheer the bed was excellent!!
It was convenient Bed too soft, Couldnt change the temperature of the room.
the location by the river. Otherwise, the normal Premier Inn brand.
Staff very good,room and bathroom very clean and comfortable. No bad points
Staff very friendly, polite and helpful. Because I can't balance on one leg I would have liked something to hold onto on the wall when I shower, It didn't feel safe. Also, because the rooms are quiet warm I feel the duvets are too thick, but I realize everyones needs and requirements are different.
Lonely location. Staff very helpful and friendly.
The staff were very attentive. Received a welcoming cup of tea when we arrived and a lovely breakfast.
the quiet & peace of the place all good
Staff were very friendly and helpful. The rooms were very clean and nicely decorated, and the gardens around the B&B made for a very relaxing afternoon. Also, the cooked breakfast was fantastic.
The veiws were fantastic a very relaxing weekend a well family run hotel .
We were welcomed and offered a cup of tea on our arrival The fact that ( to save the landlady's legs running backwards and forwards to use the card machine ) our debit card was taken from us out of view and the payment transaction undertaken without our supervision.
Excellent roast chicken dinner cooked and served by Emma, delicious!
picturesque,quiet would like to stay again for a bit longer. 50 yds from the Kent County Showground brilliant if your visiting it.Very pleasant stay Thanyou.
Good Breakfast, location good Shower difficult to understand, cobwebs in the rafters
Nice building in a very quiet Backwater. Comfortable room with good Facilities (Freeview tv). Some great Roads round and about. You are litrelly in the middle of nowhere! In Detling there is one Pub and nothing else. You have a long drive to find a Takeaway or Off Licence. Make sure your Tank is full!