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The welcome from Reception staff and the helpfulness of the porter in assisting me with my bags, both on arrival and departure. Everything was fine.
The staff in Reflections Resturant were exceptional, balancing friendliness with professionalism, nothing was too much trouble and as it was my birthday they brought complementary drinks from the bar at the end of the meal. The following day they allowed me to re-order the soup to eat in the bar - food was of a very high standard. Nothing
the ambience, ease of parking, politeness of the staff, all the staff being local was really good. The design is excellent, I would recommend the hotel and stay there again. As a single women I felt safe which is very important to me. Breakfast food was really good but no one came to my table to offer me tea or coffe and I had to ask, when I walked in the restaurant there was no one to sit me as there were no staff around just at that point. This was only a very minor thing and not worth mentioning really.
We were upgraded to a pitch view room at no extra charge. The staff were very warm & friendly. The hotel was of a very high standard.
The bed was comfortable The Leaking windows and noisy music in the lobby
Modern look hotel, standard rooms are a bit larger and better than the norm. Breakfast buffet all pre-cooked, as usual the scrambled eggs are like rubber otherwise the rest was OK, a bit limited choice of cereals and fruit etc.
We were attending a corporate event at the Reebok stadium , so was very handy for that event . Bathroom floor was quite tired and needed to be looked at.
fantastic location, we were there for a football match and to wake up overlooking the pitch was amazing we had two rooms and my husband asked for a 6am wake up call which he didn't receive, luckily we had set our alarm so we didn't miss anything
Large rooms Noises coming from the hall way
Good food, good bar with decent beer. Room clean and well furnished, not modern but functional. wireless signal didnt reach to the room
The staff were friendly and attentive. The rooms were charming and the breakfasts were fantastic ! We were joined by other members of our family for dinner and they too thought it all superb ! Will definitely go back !
The quality and choice of food is excellent. The noise of the kitchen fans was fairly bad but at least they were switched off at 11pm!
Returning to this Hotel after very many visits,I found,(as always,)that the room was exremely comfortable and very well appointed.Moreover it was quiet and restful.The great advantage of this Hotel is that it is set in rural surroundings(the peaceful Village of Mellor,),yet is close to the Centre of Blackburn.and is easily accessible from the Motorways.Food is also extremely good.All in all,very good value for money. There is nothing to dislike about this Hotel.The atmosphere is that of a Country Inn,yet combining all the facilities one would expect in a central City Hotel.I stay at it every year on an annual visit to Blackburn.I have never been disappointed.
From the welcome when I arrived to the efficiency of the check-out, my experience at the Millsone was first class. The restaurant staff were 5 star.
Good breakfast Comfortable bed Pleasant hotel Looking a little tired. Carpets have been down for a very long time and could well be replaced, particularly in the bedroom.
Staff were very friendly and helpful, the food was top notch. The room and in particular the bathroom was getting a little tired and in need of an upgrade.
the room was big enough, clean and nice decor. Breakfast was good.Countryside was beautiful. Unable to dine on Saturday night in resteraunt or bar, Should book table when booking hotel. Shortage of towels in bathroom.
There was a relaxed and friendly atmosphere. The food was amazing and the room comfortable and had everything you needed.
Small, comfortable room with large comfortable bed. Excellent dining room with good wine selection. Also a wide selection of bar meals and local beer.
The staff were very pleasant and the room was very comfortable. The hotel is ideally positioned Waiting for a table at breakfast time
Customer service was very good indeed. Nothing was too much trouble. Leisure facilities were outstanding. No reason to complain about any aspect of the hotel.
What did I like - the friendly efficiency of staff at checking in; the ambience of the room. i didn't use the pool and leisure facilities but i shall return and definitely take advantage of these next time.
Firealarm going of in middle of night and radiator rattling all night had worst night sleep if I could I'd of asked for a full refund
Leisure facilities overpriced
we got an early check in (11.15am) and late check out (1pm). the leisure facilities were excellent. the room was spacious & comfortable. nothing
Spa facilities, free internet, confortable bed, good tv choice. Terrible food in restaurant and in bar, terrible food choice for breakfast, there was not even boiled eggs..
it was relaxing
The facilities and location was good. Pub/restaraunt across the way as an option to inhouse. Big car park so parking no problem. Room looks nice but everything sort of feels dated. Bath/shower, not just shower and water was hot. Having a pool is all well and good, even paying £5 to use it. But needing to use it at 6am to avoid having to share with large numbers of none residential visitors makes it somewhat impractical. The Hotel also promotes Party/Wedding events, so expect 'disturbance' to run late into the night, even when located on 'premium' top floor. Promoting TV channels to find you only get about 10, with only one none freeview is misleading. Really felt it was expensive for what was delivered.
hotel.food.leisure club and staff all round should give a moore poular daily paper
The facilities available to guests were excellent as was the overall value for money for the room and rate. There were steep steps to get to the reception area from the car park with no signs to show where the lift or ramp was for disabled/mother and baby access was. There were no designated parking bays for mother & baby either. Also, I found the drinks and food a little expensive, especially when there was an excellent family pub/restaurant across the road, which were happily taking the hotel's guests! Maybe this is something they should look at and act upon to make a big difference to the level of service to their guests.
Good hotel. Friendly staff. Not much. Room was a bit small.
The staff could not do enough to make our stay enjoyable. The food and service were some of the best I have ever sampled. First class in every respect.
The whole experience, from being shown into the lounge and offered drinks on arrival to being shown out when we left, was sheer delight! The staff are wonderful, rooms spotless and bed very comfy, brilliant shower and fabulous food. Can't fault anything and we have booked to stay again in February when we go up for a party! No!!
all very good no
I was on a short business trip and needed to stay for one night. I therefore needed a bed. I could have chosen a 2-3 star functional hotel, but found a 5 star restored mill owner house with very friendly staff for similar money. My room was very comfortabel with some nice touches - a jug of fresh milk in the fridge. No Sky so could not watch the Champions League (there was freeview).
Very comfy and cosy and staff couldn't be more helpful.
Everything. I greatly enjoyed the Hotel, Moss Lodge completely. The workers there also so easy to talk and speak friendly. They act what we want to before we notice. So impressive hotel, Moss Lodge. Nothing.
very friendly and helpful staff which makes you feel incredibly welcome and like you are vip guests. clean room, decent facilities, excellent breakfast.
pauline was very nice and looked after us ensuring we were ok and everything was to our satisfaction. the hotel and people looking after us was first class very happy nothing
friendly and welcoming - good level of quality Maybe some dried / fresh fruit with the continental breakfast
The staff were very good, very attentive and polite. The hairdryer in my room kept over heating, there was no room service menu in the room and no nett curtains - my room was over the courtyard so all could see in.
Impressive main building, with a bit of history. Staff excellent. Quite a walk to some rooms which are far away from reception / main building.
The Pool and Sauna was very nice. Rooms are spacious. Food nice from the bar and restaurant
Good service, friendly staff, clean comfortable rooms and excellent breakfast.
The overall atmosphere and help of the staff
They sold Caffreys Pre-cooked fried eggs for breakfast
the room was very good .the swimming pool was and sauna were lovely the location was ok bar the service was a bit slow
I really enjoyed the friendliness of the staff and the excellent dinner and braekfast.... fantastic kippers The water pressure of the shower!!
Good sized room Shower tuck time to workout, breckfast buffet was served to you.
Wonderful staff. lovely feel about the hotel, it had loads of character. water was not working in room and the staff fixed this within 15 minutes. None
Layout and general ambience of the hotel was good and very user friendly In the current market place I think you should think about a bedroom refurb - getting a bit dtaed now
Location, spa, gym, tea shop and other shops No choice concerning price for breakfast
Good service in restuarant
The location - great views. The interesting layout of the Village, and the way the buildings have been created around the original farm buildings is unique The bar was dull and the drinks expensive. The restaurant dinner was very ordinary and the waitress didn't know what the dishes were when asked. The breakfast was excellent
Although the complimentary breakfast was good, the refusal to top up two of the hot items was just odd. There was still an hour of breakfast, about 20 people in the dining room and 5 individual people asked and the staff refused to bring out more of two items which have run but brought out more of the other times. Is there a one tin of beans limit??
the staff were pleasant, and the room was clean & comfortable breakfast was more than we expected
Always stay here when we come to visit family in Nelson/Burnley. Staff are very friendly and welcoming. Cleanliness is top notch. Breakfast is great - lots of choice. Would def recommend and always return!! Bed was too soft this time not usually though. Also had a dodgy room door that wouldnt automatically close - we had to make sure it was pulled tight. No big deal in the scheme of things!!
Comfortable and functional. Staff were very good Coffee machine not working in main area.
Staff friendly and helpful. Evening meal over priced and not particularly good. Would eat elsewhere is stayed again.
The Hotel was very clean and we received a warm welcolme on arrival and checked in with the minimum of fuss to a clean, comfortable and well laid out room. We also enjoyed the food. There were none
Comfortable bed, clean room, fairly quiet. Bed sitting area spacious. No drawers or proper wardrobe. No hanging space for 2 sets of towels. Breakfast poor. Staff did not adhere to environmental standards regarding re-using our towels.
Best place to stay in Burnley. Have previously stayed at Holiday Inn Express Burnley in Jan 2009. Can not fault the place
Clean, modern, good facilities, excellent staff, good food. Evening meal is a little expensive.
Very friendly and helpful staff Clean Good parking Excellent room Comfy bed Good in room facilities Safe - a night staff protected details of my room number when I had a problem of a key (there was another guest in reception) which I appreciated Excellent value for money None
Friendly staff; excellent food.
Staff were generally very polite and helpful. Good value for money I pre-paid £21 for my dinner via the internet but no-one at the hotel seemed to know what 'dinner' actually covered, in many cases the items on the menu does not amount to £21. I think it needs clarification on the internet.
Noisey residents in adjoining room, child crying all night
We came to the hotel as we were attending a funeral the next day...so we didn't have much time to spend there, we had a comfortable room.,and enjoyed breakfast. Didn't like there was not enough toiletries in the bathroom...only enough for one,even then, one person couldn't shower with the size of bottle.
The breakfast was delicious and the restarante and staff made it a pleasant experience. The fact that the headboard wasn't safe and the tv had parts missing, and the remote had missing backs and missing tiles in the bathroom
Quality of food en-suite to room was shower room only
We had an illness in family and hotel staff were very helpful. Also, we were going to a match and they gave good advice, particularly barman who was at 1968 European Cup Final !!
staff were extremely helpful at all times and room facilities were of very high standard for the price charged for the room. food i.e evening meal was also very good (I did not have breakfast as I left for work at 6.30 am)Incidentally I have already re-booked the hotel for another 3 nights this week No complaints about anything
the full breakfast, hot water from the shower, cleanliness of the rooms and comfort of the bed. ,the prices on the drinks.
I found the staff very pleasant, and the room comfortable The bar was never staffed, and it smelt of stale smoke, even though i was the only one in there.
Comfort and cleanliness Noisy room next to store Strange notion of advanced pay
very comfortable bed Not happy at all, was woken by my partner at 4am as his arm was covered in blood, we found small pieces of glass in the bed, reported it to reception who said they would talk to room service but did not offer any compensation
everything its the secound time ive stayed for 2 weddings i loved it will defo coming in the future.
Refurbishment of room good. Accessibility of room. Twin room for myself and daughter (14) who was training for cycling racing next day at Manchester Velodrome. The walls were like cardboard and we heard everything that was going on in the next room all night (sex). Therefore no sleep. How should we complain?
Hotel staff were very friendly and courteous. Overall, for the weekend, excellent value for money.
Cleanliness of room and grounds were excellent, always a winner with me. On the website breakfast was offered at £11.50. Upon arrival was informed that it could be purchased for £7.50, if that price had been offered online I would have bought it.
Clean, neat and quite modern Nothing
Good friendly Hotel
To be honest it served the freshest breakfast I have ever had and I have travelled a lot over the years. Not very extensive in choice but if you like English breakfast it could not have been better.
Amazing location and fantastci Victorian features Slightly dated decor although clean and tidy
The room was lovely with lots of space and beautiful furniture ~ the bar and dining room have the most fantastic ceilings ~ all in all it was a lovely place to stay ~ and we would recommend it to anyone. Long wait for our breakfast to be cooked on the first morning.
roooms are all indivualy decorated on this occasion we had 4 poster bed in room n/a
Nice & peacefull. The room was cold so requested an additional heater. Although it was summer, Hotels should ensure that the rooms are warm when you arrive.
It was quiet and had the feel of a small guest house, but with far more facilities. A pleasant environment, i liked the secluded feel to the place. Compared with many other places i thought it was very fair value, in spite of some cheap and nasty room fitments. Breakfast was very good, and promptly served even when the place was very busy. The shower in the ensuite bathroom was dire, well out of date and the shower door was broken and would not close properly. Overall, they seemed to use cheap and easily breakable fitments in the room.
Staff freindly and welcomeing, room clean and well equiped, food excellant. None
Good location and a beautiful building. We had a ground floor room for the first night, which we found rather dark, although a pleasant room. We were easily moved to a first floor room with super views of Pendle Hill. A lovely large room. The restaurant was most attractive, with a reasonably priced menu. Good food and friendly helpful staff.
Nice area. Good parking. Excellent breakfast. Friendly staff. n/a
Staff excellent and very friendly. Free WiFi. Decent TV and freeview. All offered for a good price. Room was very cold even with the radiator on full all the time. The windows are old floor to ceiling single pane ones and therefore impossible to try and keep the room warm. No radiator in the en suite meant this was even colder.
Food very good, staff excellent, friendly Room rather cold, television not in good position.
Excellent food. The hotel was lightly booked (4 tables in restaurant used)so it seemed unnecessary to make me walk 500 yds to the farthest point in the building and up a floor.Next time I will request a closer room to reception
The gym and the pool/spa complex. Reception were very helpful Breakfast a little expensive
Spacious with facilities including free intertnet access, Only stayed B & B so acnnot comment on food. Bar was helpful! The hot water was not hot. I understand they had a problem and were dealign with it.
Bistro food was excellent - children where welcome. Didn't like that the children couldnt use the pool in sunday morning before we checked out - they were very disappointed only could go in 1pm until 5pm. Also service was very slow at breakfast on sunday morning and not much food left - no good value for money for what we paid for breakfast.
the rooms are of good size food is nice but waayyyy to pricey i have been charges twice on my debit card for the room, the staff is no not helpful. i spoke to someone over the was then went into the hotel spoke to them again about this matter was told refund will be done in 24hours and im still waiting for a refund 10 days later. the service is awful.
I stayed at the hotel with my daughter for two nights and we have a fantastic time. The staff were friendly and the facilities excellent. I will definately be going back. Well done!!
Use of pool and spa area.
The food quality was exellent and restaurant staff friendly. The reception staff were however not rude but not frindley or engaging. Long wait for service while thry sat in their back office, A hotel that thinks its 4Star but isnt quite there
Comfort of the rooms,leisure availability
Convenient location for my business commitments, easy to find and easy to get to.The gym was good; I always look for somewhere with those facilities. Gym machines are tired and need servicing, e.g quite a few of the the headphone connections are broken. The piped music in thew gym was too loud.
Family run, very friendly
Excellent breakdast, very helpful staff, tasteful decor in room
Free wifi and great breaky No complaints
Central venue, easy access to all my points of interest Lack of information on arrival, it was however in writing in the room
Convenient for location
It was fine - did what it said on the tin.
because the rooms were clean and tidy and the staff were very helpful
I enjoyed the friendly, homely welcome, and the freedom to come and go as we pleaseed, Nothing
Free Wifi access in my room was very useful.
Security Location Free Car Park Friendliness of Staff Decor looking aged. Tv reception very poor. Small bathroom.
Staff always friendly and helpful. Room well equippped and comfortable. Very good value food.
The room. No telephone in the room.
All fine, hotel nice and quiet, even over christmas. Staff friendly Some enclosed storage areas such as drawers would have been useful. Shower quite difficult to turn on.
i enjoyed the comfort of the rooms and the breakfast was lovely nothing
The bar stayed open late Staff rude. Beds small and not comfortable.
Staff were very helpful and accomodating. Food was fantastic. Would recommend to friends and family and will definitely book again in the future.
it was absolutely fine, very tired on arrival and it was satisfactory without any leaving any particular impressions but no problems either
On site parking and the rooms were very comfortable and nicely decorated.
Very willing staff Unimaginative food, 9.00pm too early to close restaurant